Customer Service Supervisor Jobs in Missouri

Job Title: Customer Service Manager Trainee ( SAINT JOSEPH_64507) Company: Schwan Food Company Location: Saint Joseph, MO Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: SAINT JOSEPH State: MO Zip: 64501 Country: United States of America Job ID: schwanservice- Register to View _SAINT%20JOSEPH_64507_Jan_22_2010__3%3a59PM Job Channel: USA-MO Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( BOLIVAR_65613) Company: Schwan Food Company Location: Bolivar, MO Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: BOLIVAR State: MO Zip: 65613 Country: United States of America Job ID: schwanservice- Register to View _BOLIVAR_65613_Jan_22_2010__3%3a59PM Job Channel: USA-MO Customer Service Posted: 01/25/10

Job Title: Call Center Supervisor Company: LogistiCare Location: Kansas City, MO Description: Qualified candidates will have a high-school degree or GED (college degree preferred)Experience:- 3-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience- 3+ years demonstrated experience leading and supervising staffSkills:- Knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner- Must be able to work independently and as a member of a team- Proven experience dealing with crisis and ability to create processes that best benefit the entire team- Must possess ability to analyze data and report on center performance- Excellent customer service and phone skills- Strong time management and organizational skills- Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must- Intermediate to advanced proficiency with Excel, Word and Outlook- Bi-lingual a plus.Competencies:- Communication, Oral - Ability to communicate effectively with others using the spoken word- Communication, Written - Ability to communicate in writing clearly and concisely- Customer Oriented - Ability to take care of the customers' needs while following company procedures-Provide training to new hires and refresher train to staff as needed.- Interpersonal - Ability to get along well with a variety of personalities and individuals- Energetic - Ability to work at a sustained pace and produce quality work- Reliability - The trait of being dependable and trustworthy- Management Skills - Ability to organize and direct oneself and effectively supervise othersEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental - Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Supervisor. The Call Center Supervisor is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the call center. The Call Center Supervisor provides call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and Responsibilities:- Provide call center performance reports and initiates and implement procedures to improve the reservation process and comply with contractrequirements- Provide direct supervision, mentoring/coaching and leadership to all CSRs and Leads- Responsible for hiring, training and mentoring CSRs- Monitors and evaluates the performance of direct reports- Monitors the standards of performance of the Call Center- Recommends and initiates call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Identify and resolve customer issues; participate in routine communications with clients to ensure complete customer satisfaction- Ensure the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Monitors training needs and ensures proper CSR education occurs- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of our proprietary software- Maximizes the potential of each employee supervised- Participates in projects as necessaryWe are an Equal Opportunity Employer.

Job Title: Customer Service Manager Trainee ( CABOOL_65689) Company: Schwan Food Company Location: Cabool, MO Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CABOOL State: MO Zip: 65689 Country: United States of America Job ID: schwanservice- Register to View _CABOOL_65689_Jan_22_2010__3%3a59PM Job Channel: USA-MO Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( O FALLON_63366) Company: Schwan Food Company Location: O Fallon, MO Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: O FALLON State: MO Zip: 63367 Country: United States of America Job ID: schwanservice- Register to View _O%20FALLON_63366_Jan_22_2010__3%3a58PM Job Channel: USA-MO Customer Service Posted: 01/26/10

Job Title: Customer Service Team Manager Company: Company Confidential Location: Saint Charles, MO Description: Family owned service business seeking an individual who can work with a diverse group of personalities, managing approximately 15-20 people out of multiple locations.    Responsibilities include, but are not limited to:Interact with customers and staff in one to one and  groups settingsEnsure team member and customer needs met on daily basisEngage in community service and promotion of company in community eventsAccounts receivable and collectionsEnsure employee appearance, demeanor & conduct adheres to company standardsAttend/facilitate training sessions as requested and demonstrate commitment & support to skills and techniques learnedFacilitate one on one meetings and employee reviews on a regular basis Requirements & Qualifications:Minimum of 5+ years experience in management of full and part time teams of 15+ people at multiple locationsExcellent People Skills and People Management skills a must Bachelors in Business/Management/Hospitality Services or related fieldsAbility to work independently and in groups with strong multitasking and organizational abilities and high thoroughnessExperience in conducting seminars and public presentationsExcellent communication skills3+ years Experience in training and training program development Strong mentoring, coaching and leadership skillsAbility to work evenings and weekends Must be proficient in various Microsoft Office programs including but not limited to  Word and Excel and be Internet proficient  Benefits:Comprehensive Training ProgramSalary  + bonus opportunity up to 70KExcellent Benefit Package Qualified candidates please submit resume in word document form for consideration. Register to View  EOE

Job Title: Call Center Manager Company: Location: Columbia, MO Description: CUSTOMER SERVICE MANAGER ? RETAIL TRADE Location: Jefferson City, MO Base Pay: $85,000 - $95,000 Other: Employee Type: Full-Time Employee Industry: Education- Media Department: Customer Service Required Education: 4 Year Degree Required Experience: 7 + years Required Travel: N/A Relocation Covered: YES Description Customer Service Manager ? Retail Trade Our Client is the world?s largest publisher and distributor of children?s books and a leader in educational technology and children?s media Position Summary ? Manage the Customer Service, Order Entry, Accounts Receivable and Credit and Collections departments which service our client Trade Division including Teaching Resources. ? Understand the Trade business, specifically the relationship between reps, buyers and the links from customer ship-to location to bill-to locations to group headquarters. ? Capacity planning, staffing planning needs for future years. ? Write manuals for procedures to be used in each of the areas managed. ? Create metrics for measuring performance and apply them. ? Work closely with our client IT to transfer Trade operations in-house. ? Order Entry ? Create and maintain process for accepting Trade customer orders, including working with other departments to ensure rapid delivery of Trade orders to the correct section. ? Manage and Train the staff who are: - Entering Trade customer orders, received by mail, email, fax phone and from sales reps - Monitor the throughput of orders, to make sure all orders are processed within 1 business day. ? Customer Service ? Agree and meet customer service targets. ? Work closely with Trade Sales to ensure customer have the best possible experience while interacting with our client. ? Organize and utilize call monitoring facilities to keep service levels high. ? Manage the staff and / or electronic systems (voice response etc) who are: - Responding to Trade customer calls on subjects including order status, inventory status, title publication schedules etc. This may include complaints as well as simple inquiries. - Train staff in the appropriate systems for determining this information, including the Oracle EBS system and the WMS system. ? Handle problem calls that their staff cannot handle. ? Accounts Receivable ? Supervise total accountability for cash within the department. ? Manage the Accounts Receivable staff who are: - Posting cash from manual checks against accounts receivable. - Applying cash from bank lockbox via Oracle AR procedures. - Issuing refunds. - Managing customer claims for non-delivery, damaged product etc. - Applying Coop Advertising deductions, having validated that they are approved by the sales rep. ? Credit and Collections ? Manage the C&C staff who are: - Analyzing the customers whose accounts are negligent. - Contacting those customers in a friendly but assured manner. - Working out payment plans with those customers, including allowing discounted payments. - Putting accounts on hold where necessary. - Letting sales and other departments know of accounts on hold. Requirements ? Minimum of 7 years experience in customer service, order processing, accounts receivable, and collections with knowledge of trade industry. ? Bachelor's degree required. ? Experience in publishing industry a plus. ? Managerial and supervisory experience in trade related field required ? Ability to work with all levels of management ? Strong interpersonal skills ? Ability to develop, write and implement strategic goals ? Advanced proficiency with MS Excel and Word ? Excellent written and verbal communication skills ? Knowledge of all retail metrics

Job Title: Call Center Supervisor Company: Marcone Appliance Parts Location: Saint Louis, MO Description: Position Purpose:  To assist Call Center Managers in the supervision and development of Call Center representatives.  Authorize specific responses to customer problems outside the range of normal procedure and handle escalated problems as required in a timely manner. Job Responsibilities:·         Accessibility to Call Center agents regarding problem calls, escalations, and those outside the range of normal procedure or expertise.·         Monitor the phone queues.·         Day to day coaching and development of representatives by side-by-side monitoring.·         Assist Manager with performance coaching and maintaining measurable stats.·         Quality monitoring and the delivery of monitoring result sessions with representatives in a timely manner.·         New hires pre-screening and attend the interviews.·         Assist with general research questions/faxes/emails.·         Lead by example in stats, use of tools, productivity, and time management.·         Strong communication skills (written and oral).·         Proactive and flexible to ever changing needs of Call Center.·         Observe and make suggestions for inefficient processes, policies, and tools that hinder world-class service.·         Following up with stats to ensure team members are following scheduled times and keeping up with overages, occurrences, and correct use of system tools by giving feedback to the Call Center Managers.·         Other duties as assigned.

Job Title: Call Center Supervisor Company: Unitrin Agency Group Location: Saint Louis, MO Description: Unitrin Career Agency Companies, a Division of Unitrin Inc., has an exciting job opportunity in our Call Center. We are looking for candidates to fill a Call Center Supervisor position. This position is responsible for supervising the Policy Administration Call Center to ensure the timely and accurate handling of phone inquiries, correpondence and policy changes with adherence to contract provisions, company policies, and legal requirements.  Responsibilities: •         Maintain acceptable expense, staffing, productivity, timeliness and accuracy levels based upon approved standards in accordance with contract provisions, company policies and legal requirements. •         Responsible for staff communication, development and motivation. •         Directly handle customer service requests through calls, correspondence and faxes.     Job Requirements:Qualifications and Experience: •         High School diploma or equivalent. •         3-5 years general work experience. •         1-3 years Life Insurance experience. •         Ability to accurately handle special projects as assigned. •         Ability to interview applicants and make hiring recommendations. •         Interact with all levels of employees. •         Above average written and communication skills. •         Good working knowledge of company policy forms, extensive knowledge of all companies, excellent knowledge of call center software. •         LOMA courses preferred. In exchange, our company offers the following benefits: Competitive Pay Paid vacation  HMO and PPO Medical plan options Dental Insurance Vision care  Flexible spending accounts for medical expense and dependent care reimbursement 401(k) with company matching Defined benefit pension plan Employee assistance plan Education reimbursement plan         ** Please submit salary requirements to be considered for this position **Req. Code : 2015 Division/Department : Unitrin Career Agency Companies

Job Title: Senior Client Services Manager Company: Williams Lea Location: Saint Louis, MO Description: The Senior Client Services Manager will manage the client relationship and assist in growing our business. This person will provide leadership to all on-site employees in order to ensure the achievement of budgeted profit in an environment that delivers operational excellence. People Management: Define job functions and requirements for all rolesInterview, select and develop a high performing site teamDirect and coach to manage performance and professional development of teamProvide leadership including planning needs assessment and team developmentEnsure new employee induction process is followed and job descriptions and expectations are reviewed with all new employeesLead communication using all region and Williams Lea vehiclesManage the disciplinary process, ensure that performance feedback is given to employees in a timely and consistent manner and documented and approve in line with company policyManage the temporary staffing model to ensure that the site is appropriately staffing and operating at the most cost-effective levelManage employee retention targetsEnsure training plan is in place for all team membersEnsure participation in all mandatory training for themselves and their teamsEnsure all Human Resources matters are managed effectively and consistentlyApproach site compensation, promotional increases and merit increases strategically, balancing employee rewards and site profitabilityCommunicate and ensure environment that supports Williams Lea valuesOversee supervisors or leads in the day-to-day management of staff and production Operational Management: ·         Establish and implement standard procedures for site operations and oversee the management of the site·         Adherence to Williams Lea brand compliance for all signage, client communication and other Williams Lea materials·         Respond to customer inquiries and conduct follow-up on customer concerns or questions·         Drive risk assessment of operational and client issues at sites, and troubleshoot significant operations / service delivery issues·         Build relationships with key vendors and ensure they are satisfying the business needs of the client·         Ensure accurate and timely completion of administrative duties such as payroll, using proper Kronos procedures, billing and accounting using PeopleSoft procedures, employee related paperwork and all monthly management reports·         Manage and control inventory and assets·         Assess customer needs in order to recommend appropriate equipment, supplies, and other assets·         Periodic analysis of current operational model against client demands and site trends to ensure optimal performance·         Communicate and ensure compliance with company and client policies at site; federal and / or state regulations and laws·         Establish effective business relationships with Staffing Consultants to ensure complete understanding of job requirements and client culture Client Relationship Management: ·         Support end-user proactively and professionally·         Resolve issues escalated by the client administrator and communicate significant issues to the Account Director·         Use feedback from monthly and quarterly client meetings to meet client administrator expectations·         Ensure continuous review and improvement of client metrics and reports·         Identify and monitor competitor’s presence within your account in regard to services we can provide for potential business expansion·         Work with the Account Director to advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements·         Build relationships with end users; manage their perception and expectations·         Maintain an up to date contract overview Financial Management: Be accountable for overall financial performance of accounts again budget. Manage the budgeting processWork in conjunction with the regional finance team to develop budgets and forecastsPrepare and review the monthly invoicesMeet monthly financial duties as described in the Accounting Close CalendarForecast monthly results at the mid-month timeframeDevelop and analyze the monthly performance and progress reports, including expense management and achievement of financial targetsEnsure contract, pro-forma and other internal controls complianceUnderstand site financial targets, complete monthly P&L analysis, analyze trends, identify shortfalls, and create action plans to recover revenue or cut expenseManage monthly accrualsRequirements: 3 to 5 years of experience in client or customer service environmentProven financial skills (i.e. ability to read and interpret sites profits and loss statements)Understanding of procedures, software and equipment in the applicable client service(s)Proven customer service skills required in order to create, maintain and enhance customer relationshipsAbility to multi-task and change priorities as neededProven ability to handle stressful situations and deadline pressuresAbility to maintain confidentiality of sensitive materials / documentsStrong and effective decision-making skills necessary to manage complex operationsStrong written and verbal communication skills necessary, and must be proficient in MS Office SuiteAttention to detail, time management and problem solving skillsA Bachelor’s degree from an accredited university of equivalent is required. A combination of education and work experience may be substituted.5 years management experience in a highly service-oriented environmentExcellent client service and presentation skillsProfessional and confident demeanorExperience managing P&L, financial reporting, budgeting, cost estimating, payroll, etc.Analytical and critical thinking skills to develop solutions, making sound business decisions, propose action and implement changeAbility to diffuse conflict and resolve stressful situationsAbility to provide client deliverables and exceed client expectationsClear and concise business communication skills when speaking and writing  Williams Lea offers an exciting and supportive business environment.  We develop our people and reward their contribution.  We work with openness and integrity.  We are an equal opportunity employer.  We maintain a drug-free workplace and perform pre-employment substance abuse testing. Apply Online