Customer Service Supervisor Jobs in Mississippi

Job Title: Manager � Customer Care (Call Center Manager) Company: Location: Jackson, MS Description: Comcast Cable Southern Division Advanced Solutions CenterThe Advanced Solutions Center provides technical support and customer service for residential and business customers using Comcast Digital Voice High Speed Internet, and Video.The manager will be responsible for a dynamic entity whose function is constantly under evaluation as business needs dictate. The manager will need to serve as a point of escalation for the team (Supervisor and Agents), making sure that they have all necessary tools for the job. Responsible for continual process improvement by conducting evaluations of operating results to identify opportunities.Expected to exceed customer satisfaction and call center goals.Meet all technical performances and ensure all service levels are met.The manager will be responsible for coaching and development for a team of supervisors and agents. Performance coaching and feedback is an essential function of the role. The manager may attend planning sessions to improve the processes and means by which the team performs their duties. A strong sense of personal responsibility and the ability to thrive in a fast-paced environment is required.Punctual, regular, and consistent attendance3pm-12am (Wed/Thurs OFF Days) Required Skills: EDUCATION: Bachelor's degree in related field and three or more years of related experience and/or trainingEXPERIENCE: � Minimum of three or more years of managerial experience, preferably in an in-bound technical oriented call center� At least 3 years in a network monitoring or technical support environment� Demonstrated experience in supporting VoIP � Must have basic understanding of various network architectures including VoIP and telephony network � Demonstrated leadership as a manager or Subject Matter Expert� Must possess excellent communication skills � Must be proficient with the operation of PC's and various software suites� Must be able to Multi-Task� Must be able to work a flexible schedule

Job Title: GS Customer Service Team Lead Company: PSS World Medical, Inc. Location: Jackson, MS Description: The Team Lead assists and aids department Team Supervisors with daily activities and department needs. PRE-EMPLOYMENT REQUIREMENTS:High School Diploma or G.E.D. is required.A minimum of one-year experience within a Call Center environmentPREFERRED OFFICE/MACHINE EQUIPMENT EXPERIENCE:Computers, fax machines, copy machines, and telephones. Comfortable with a personal computer. Experience with Microsoft Word and Excel.ESSENTIAL FUNCTIONS: The Customer Service Team Lead is responsible to: • Be responsive to customer needs, e-mails, voice mails, and telephone calls. • Assist the Department Supervisor with planning and managing department business activity. • Identify training needs and works closely with Quality and Training team to develop the training programs. • Must maintain a good attendance recordNON-ESSENTIAL FUNCTIONS: Perform any other duties as assigned.WORKING ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is subject to a typical office environment and is rarely exposed to the outside weather conditions. The noise level in the work environment is usually moderate. The employee is frequently required to sit.APTITUDES PREFERRED:Good grammar and verbal skills, with the ability to communicate with diverse personalities. Tactful, mature, and flexible. Good reasoning abilities and sound judgement. Resourceful, well organized, dependable, efficient and detail oriented. Service oriented with the ability to handle customers’ needs.INTERACTIONS:This employee will interact with all levels of management as well as company employees, customers and vendors.

Job Title: Supervisor Customer Support (Madison, MS) Company: Location: Jackson, MS Description: Comcast Cable Southern Division Advanced Solutions CenterThe team provides technical support and customer service for residential customers using products such as Comcast Digital Voice and CHSI. The team's main function is to quickly and accurately satisfy all aspects of our customers request and assist them to maximize the value and use of our products. The supervisor will be responsible for a dynamic entity whose function is constantly under evaluation as business needs dictate. The supervisor will need to serve as a point of escalation for the team, making sure that they have all necessary tools for the job. Regular reporting and employee evaluation will be required. The supervisor may attend planning sessions to improve the processes and means by which the Advanced Product team performs their duties. A strong sense of personal responsibility and the ability to thrive in a fast-paced environment is required. Supervise ticket queues to ensure timely response of team Troubleshoot escalated problems from team Provide reports of activity using various tools Provide coaching and feedback to team for employee growth Identify, isolate and determine a resolution for process or product issuesWork closely with team and other supervisors to manage relationships Perform Notifications and Escalations with Technicians, Supervisors, Technical Managers, Dispatch and Call Center personnel Provide technical support on the Comcast Digital Voice network to local techniciansWork closely with internal Comcast team and Call Centers to constantly improve procedure Continuously learn all cable network systems, distribution technology, and NMC software tool-sets� Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities. �Interview, evaluate, hire, lay-off, promote and reward employees and/or applicants or effectively recommend such actions.�Provide feedback, coaching and disciplinary action (up to and including termination or discharge of employment) to employees, or effectively recommend such actions, to help improve employee performance.�Resolve and adjust employee concerns and grievances.Punctual, regular, and consistent attendance Required Skills: Bachelor's degree in related field and two to three years related experience and/or training; or equivalent combination of education and experience. EXPERIENCE: Minimum of two years supervisory experience, preferably in an in-bound call-center. PC literacy. At least 3 years in a network monitoring or technical support environment Demonstrated experience in supporting VoIP

Job Title: Manager, Asst. Mgr. , Customer Service Reps Company: Check Into Cash, Inc. Location: Meridian, MS Description: MANAGER, ASSISTANT MANAGER & CUSTOMER SERVICE REPRESENTATIVES Positions Available in Meridian, MS Check Into Cash, Inc. is a growing financial service organization with 1100 plus locations. We recognize our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus! If you're that person then contact us immediately! Email or fax resume to: Check Into Cash, Inc. Attn: Doris Forrestier 2440 N. Hills St. Park Place Meridian, MS 39302 Fax Register to View Register to View CHECK INTO CASH PAYDAY ADVANCE CENTERSThis listing brought to you by The Meridian Star

Job Title: Call Center Supervisor Company: Location: Hattiesburg, ms Description: Supervisor needed to manage office work flow. Pays $15 per hour to start Benefits include Medical and Health insurance For immediate consideration, apply now - Register to View Location: Hattiesburg, MS Salary/Wage: Starting at $15/hr • Location: Hattiesburg, MS • Post ID: 2218711

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Vicksburg, MS Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Vicksburg, MS and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Meridian, MS Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Meridian, MS and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Manager â?? Customer Care (Call Center Manager) Company: Comcast Corporation Location: Madison, MS Description: Comcast Cable Southern Division Advanced Solutions CenterThe Advanced Solutions Center provides technical support and customer service for residential and business customers using Comcast Digital Voice High Speed Internet, and Video.The manager will be responsible for a dynamic entity whose function is constantly under evaluation as business needs dictate. The manager will need to serve as a point of escalation for the team (Supervisor and Agents), making sure that they have all necessary tools for the job. Responsible for continual process improvement by conducting evaluations of operating results to identify opportunities.Expected to exceed customer satisfaction and call center goals.Meet all technical performances and ensure all service levels are met.The manager will be responsible for coaching and development for a team of supervisors and agents. Performance coaching and feedback is an essential function of the role. The manager may attend planning sessions to improve the processes and means by which the team performs their duties. A strong sense of personal responsibility and the ability to thrive in a fast-paced environment is required.Punctual, regular, and consistent attendance3pm-12am (Wed/Thurs OFF Days) Required Skills: EDUCATION: Bachelor's degree in related field and three or more years of related experience and/or trainingEXPERIENCE: â?˘ Minimum of three or more years of managerial experience, preferably in an in-bound technical oriented call centerâ?˘ At least 3 years in a network monitoring or technical support environmentâ?˘ Demonstrated experience in supporting VoIP â?˘ Must have basic understanding of various network architectures including VoIP and telephony network â?˘ Demonstrated leadership as a manager or Subject Matter Expertâ?˘ Must possess excellent communication skills â?˘ Must be proficient with the operation of PC's and various software suitesâ?˘ Must be able to Multi-Taskâ?˘ Must be able to work a flexible schedule

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Hattiesburg, MS Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Hattiesburg, MS  and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Supervisor Customer Support (Madison, MS) Company: Comcast Corporation Location: Madison, MS Description: Comcast Cable Southern Division Advanced Solutions CenterThe team provides technical support and customer service for residential customers using products such as Comcast Digital Voice and CHSI. The team's main function is to quickly and accurately satisfy all aspects of our customers request and assist them to maximize the value and use of our products. The supervisor will be responsible for a dynamic entity whose function is constantly under evaluation as business needs dictate. The supervisor will need to serve as a point of escalation for the team, making sure that they have all necessary tools for the job. Regular reporting and employee evaluation will be required. The supervisor may attend planning sessions to improve the processes and means by which the Advanced Product team performs their duties. A strong sense of personal responsibility and the ability to thrive in a fast-paced environment is required. Supervise ticket queues to ensure timely response of team Troubleshoot escalated problems from team Provide reports of activity using various tools Provide coaching and feedback to team for employee growth Identify, isolate and determine a resolution for process or product issuesWork closely with team and other supervisors to manage relationships Perform Notifications and Escalations with Technicians, Supervisors, Technical Managers, Dispatch and Call Center personnel Provide technical support on the Comcast Digital Voice network to local techniciansWork closely with internal Comcast team and Call Centers to constantly improve procedure Continuously learn all cable network systems, distribution technology, and NMC software tool-setsâ?˘ Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities. â?˘Interview, evaluate, hire, lay-off, promote and reward employees and/or applicants or effectively recommend such actions.â?˘Provide feedback, coaching and disciplinary action (up to and including termination or discharge of employment) to employees, or effectively recommend such actions, to help improve employee performance.â?˘Resolve and adjust employee concerns and grievances.Punctual, regular, and consistent attendance Required Skills: Bachelor's degree in related field and two to three years related experience and/or training; or equivalent combination of education and experience. EXPERIENCE: Minimum of two years supervisory experience, preferably in an in-bound call-center. PC literacy. At least 3 years in a network monitoring or technical support environment Demonstrated experience in supporting VoIP