S Walker Location: Rogers, MN 55374 ... nd goals. Skilled in Call Center, and Customer Service management, as well as: Help Desk support, Training, Total Quality Management, Project Management, Human Resources, and Credit Management. Solid management, customer service, and presentation skills Innovative and resourceful leader recognized for ability to analyze and diagnose problems. Excellent mentor with strong coaching, communication, interpersonal, and documentation skills used to quickly establish rapport with customers and employees in a variegated marketplace.Demo nstrated ability to lead diverse teams to new levels of success in a variety of fast paced competitive industries.EXPER IENCE:Healthcare Customer Service Supervisor ...
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H Jones Location: Shakopee, MN 55379 ... onsibility in innovative customer service, I am seeking an opportunity to use my skills in a challenging management position to provide leadership and direction in a creative environment. Qualifications 1. Professional Field Service Customer Service Manager with 15 years experience in a variety of industries. 2. Scheduling, Quotes, Service Agreements and Technical Trouble Shooting in regional, national and international sites resulting in raised revenue for the employer. 3. Managed a warehouse and remote sites housing material inventory and secure documents in Western United States. 4. Budget Management. 5. Led teams of technical field service engineers on a majo ...
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J Pounian Location: Golden Valley, MN 55422 ... am of Lending Services Representatives and Loan Processors in a small, high volume contact center.Developed and documented new processes and procedures related to loan applications and closings, disaster recovery, insurance licensing and statistical reporting.Monito red service levels, managed team schedules, investigated and responded to escalated service issues. Contact Center SupervisorSuperv ised the customer service activity in a multi-skilled, high volume contact center.Monitored , coached and scored call quality. Audited team sales and administered commissions. Instructed team sales program. Tracked attendance and schedule adherence. Handled escalated member service issues.Ca ...
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A Wasner Location: Waite Park, MN 56387 ... us years. I have experience in: with customer service, cash registers,credit card machines, handling money, paper work. I like being around people, always on time, willing too work overtime. I never leave until my work is done. Im a person that can be counted on too get the work done and be on time. I also worked in Merchandising and in Sales and Marketing. MAJOR ACCOMPLISHMENTS: My major accomplishment is and was, is raising 3 great kids and also helped raise a granddaughter. My other accomplishment is working in ...
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C Gove Location: Hastings, MN 37659 ... nd internet utilities. Quality and productivity oriented. 9 years customer service experience. Self motivated, able to work independently or in cooperation with other groups. EDUCATION Extensive training completed for customer interaction specific courses, such as effective communication, professional ethics, technical support, plan and data features. Bachelor or Arts in Sociology, Geography minor. Magna Cum Laude. Bemidji State University, Bemidji, MN; 1998. Lakewood Community College, White Bear Lake, MN. Dean’s List. Leadership award for Journalism, G.P.A. 4.00/4.00; 1995 EXPERIENCE AT&T (Cingular Wireless) Johnson City, TN Customer Service Representative 2001-200 ...
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A Phipps Location: New Brighton, MN 55112 ... n, verbal and interpersonal communication skills• Excellent problem solving skills and customer service aptitude• Experienced in customer relations• Experienced in management orientation task• Experienced in supervisor position Work History Jan.2004-Nov.200 6Assistant Managers Big O'leafs-Responsi ble for supervising employee,opening ,closing,bank deposits,order stock,and other manager duties Oct.2002-Present Top TemporaryRecepti onist/case worker Salvation Army- Responsible for assisting clients with resources and special needs while answering numerous phone lines and greeting client. Top TemporaryCustome r Service Representative United Parcel Service. Responsible for assistin ...
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E Labrosse Location: Blaine, MN 55434 ... iries, job keying, planning, shipping and tracking LTS PRINT SYSTEMS (Formerly Kuljetti Print Systems) Manager / Typesetter of Desk-Top Publishing Oct. 1996 thru Feb. 1999 *Work with clients to develop system for on-line ordering of Printed Material! Manage 2 shifts of employees, develop network solutions. Organization of filing, back-up systems, software upgrades AGNER’S LITHO SERVICE Manager / Typesetter, Desk-Top PublishingJune 1991 – Oct. 1996 *Cold call customers to develop additional sales revenue! Develop service bureau for customer output of files from disks. PERFECTION GRAPHICS CORPORATION Manager / Typesetter, Desk-Top PublishingFeb. 1982 - June 1991 *Work with customers to d ...
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B Groenhoff Location: Marshall, MN 56258 ... leadership, innovation, and motivational skills to develop the performance of individuals, departments, and the company. Summary of Professional Qualifications: • Accomplished and versatile manager with a proven record of performance and leadership in fast paced and changing environments. • Highly effective leader and motivator with strong team building skills. • Extensive experience in employee development and morale. • Proven efficiency gains while leading a team. • Strong problem solving, analytical, and communication skills. Professional Experience: Call Center Manager: The Schwan Food Company Marshall MN; 09-04 – Present • Manage production goals and service leve ...
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J Gonzalez Location: Saint Paul, MN 55107 ... ncies.Co mmunicator with strong time-management and customer needs assessment skills.Exercise independent judgment, decision-making, and problem solving abilities.WORK EXPERIENCEMortga ge Assistant Office Team/Wells Fargo Jan.2009 - July, 2009Minneapolis, MNI was responsible for maintaining and updating customer LIS & LPS database. Performed borrower follow up via telephone and email. I assisted Loan Officers and processors in gathering information and documentation from customers. It was my responsibility to ensure all was well with the customer until closing, in order to protect the sale. Virtual Sales Royal Fidelit ...
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M Chedda Location: Eagan, MN 55122 ... pport with customers and build strong repeat and referral business. Effective leader skilled in developing highly productive client service teams by implementing customer-focused training and support programs. Successfully directs concurrent projects under a variety of circumstances for optimal results every time. Dedicated and diligent in all endeavors from concept to completion.Core Skills & Competencies:Pro ject Management | Client Relations | Team Building & Mentoring | Risk Management | Strategic IndustryAlliance | Budget Forecasting | Team Management | Operations Analysis | Operational Compliance | CarrierSelection & Review | Account Management | Research & Assess ...
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