Customer Service Supervisor Jobs in Michigan

Job Title: Managers for customer service in automotive field Company: Location: Mount Pleasant, MI Description: Now hiring experienced managers for customer service in the automotive field for our Mt. Pleasant location. Great salary and benefits package. Please fax resume to Register to View , no walk in or phone calls please.

Job Title: Customer Service Manager Company: Confidential Location: Alma, MI Description: Customer ServiceHIRING EXPERIENCE Quick Lube and Car Wash Managers. For customer service in the Automotive Field. Great salary plus benefit package. Fax resume to: Register to View

Job Title: Client Services Manager Company: Catalyst Rx Location: Lansing, MI Description: ESSENTIAL FUNCTIONS: * Serves as the primary Catalyst Rx contact for strategic and high-level management of assigned accounts. * Plans and manages assigned accounts according to an agreed upon strategy with the goal of retaining >90% of client lives. * Maintains documentation of most current benefit designs, including exclusions, inclusions and co-pay structures and ensures that information is accessible to Customer Service Pharmacy Technicians. Documents plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signatures of approval. * Maintains consistent and regular client communication. Prepares quarterly client status briefs, including identification of cost drivers, recommendations for cost savings opportunities, utilization reports, Rx Updates, and Catalyst Rx news. Conducts regular on-site or telephonic client meetings to proactively review client benefits and drug utilization. * Establishes multiple corporate relationships and participates in client sponsored events/charities. Cultivates in-group growth through these relationships. * Works with Vice President on rebid worksheets and renegotiates contracts with clients to obtain extended agreements while losing as little profitability as possible. * Understands and executes the client contract according to the terms and conditions, including but not limited to the monitoring and reporting of performance guarantees. * Stays abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients. * Manages and mentors Representatives and/or Coordinators assigned to accounts. * Supports client open enrollment process by preparing communication materials and attending open enrollment meetings. * Follows all policies and procedures related to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate. * Assists in the development of client specific implementation plans and manages overall client implementations, including but not limited to written signature of approval by the client of the Benefit Design Summary within 30 days of the client?s effective date with Catalyst Rx. * Provides regular feedback to management team regarding client requirement status and business development opportunities. * Provides training, support and direction to Customer Service Pharmacy Technicians, as necessary. Updates the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents. Educates and assists clients in using help desk for day-to-day inquiries. * Assists in client training for remote system access and reporting. * Participates in sales preparation meetings and finalist sales presentations as necessary; regularly attends and actively participates in company meetings as requested. * Ensures quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours. Follows-up with client within 24 hours after issue resolution. * Participates as preceptor/mentor to new staff as requested; assists in the development of training topics and materials for coworkers; provides support to other departments as requested. * Performs other duties as assigned to meet corporate objectives. * Significant travel required. QUALIFICATIONS: Bachelor's Degree and 3+ years related experience (equivalent combination of education and experience in the PBM industry (with specific emphasis on client implementation and account management) considered); demonstrated success in the healthcare, managed care, or pharmaceutical industries. Drug knowledge a plus. Must have strong account management, implementation, problem solving, organizational, communication, and interpersonal skills. We offer a highly competitive salary and generous benefits package, inclduing a 401(k) plan and a car benefit. For confidential consideration, please email resume and salary requirements to: Register to View EOE

Job Title: Customer Service Supervisor - Southfield, MI-317708 Company: UnitedHealth Group Location: Southfield, MI Description: Job Category:Customer ServiceReference Code:317708Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Customer Service Supervisor - Southfield, MI-317708UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionAmeriChoice is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at AmeriChoice. We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach. This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country. Position Description: Directs and coordinates activities of Customer Service Department. Monitors customer contact to ensure that customers receive accurate information in a timely manor by Representatives who are courteous and considerate. Maintains necessary reports. Acts as internal liaison between provider customers and GLHP operational units related to claims processing issues. You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered. QualificationsQualifications: 5 + years of healthcare claims related customer service experience required 3 + years of supervisory and/or direct reports experience required Intermediate aptitude for Microsoft Office suite (Word/Excel/Outlook) required Associates degree or equivalent experience preferred. HS diploma/GED required Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Customer Service Manager Trainee ( CLIO_48420) Company: Schwan Food Company Location: Clio, MI Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CLIO State: MI Zip: 48420 Country: United States of America Job ID: schwanservice- Register to View _CLIO_48420_Jan_22_2010__3%3a59PM Job Channel: USA-MI Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( BYRON CENTER_49315) Company: Schwan Food Company Location: Byron Center, MI Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: BYRON CENTER State: MI Zip: 49315 Country: United States of America Job ID: schwanservice- Register to View _BYRON%20CENTER_49315_Jan_22_2010__3%3a59PM Job Channel: USA-MI Customer Service Posted: 01/25/10

Job Title: Customer Service Supervisor Company: Honeywell ACS Location: Detroit, MI Description: Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com .The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. The successful candidate will provide administrative support to a utility sponsored demand response and critical peak pricing program. Duties include accounts payable, accounts receivable, general clerical, receptionist and project based work. The ideal candidate must project a professional company image both in-person and through phone interaction.Primary Responsibilites: Answer telephones and transfer to appropriate staff member.Create and modify documents using Microsoft Office.Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.Maintain hard copy and electronic filing system.Sign for and distribute UPS/Fed Ex/Airborne packages.Research, price, and purchase office supplies.Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.Setup and coordinate meetings and conferences.Maintain and distribute staff weekly schedules.Process financial paperwork such as monthly invoices as assigned.Support staff in assigned project based work.Other duties as assigned.Supervise any additional members of the administrative staffProvide office orientation for new employees.Setup accommodation and entertainment arrangements for out of town visitors. Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.Basic Qualifications: 3 years experience managing or supervising3 years experience working with Microsoft Office5 years previous clerical/office experience   Preferred Qualifications: Bachelor's DegreeStrong written and verbal communication skills and a professional approachStrong presentation skills Proven track record of project management successDetailed familiarity with energy efficiency programs preferredWell developed leadership abilitiesAbility to work well in a team environmentAbility to work well under pressureExcellent work ethic As an Equal Opportunity Employer, we are committed to a diverse workforce

Job Title: Customer Service Manager Trainee ( CHARLOTTE_48813) Company: Schwan Food Company Location: Charlotte, MI Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CHARLOTTE State: MI Zip: 48813 Country: United States of America Job ID: schwanservice- Register to View _CHARLOTTE_48813_Jan_22_2010__3%3a58PM Job Channel: USA-MI Customer Service Posted: 01/25/10

Job Title: Call Center Manager Company: Company Confidential Location: Lansing, MI Description: *_Call Center Manager_****As a leader in the development of Metal Roofs, Solar Roofing Technologies, and a company poised for unparalleled growth, we are looking for a Call Center manager with a history of earning $100,000 or more. The successful candidate will be proficient in building and managing an inbound and out bound call center.** **Fueled by large Government and Utility Company Rebates, Solar Energy is the fastest growing segment in Home Improvements.  We have developed a unique process for the installation of Solar Roofs.  If you want to be part of 21^st Century technology and experience unlimited growth, regardless of the current economic climate we need to talk. ** **We provide:HIGH LEVEL COMPENSATION**PERFORMANCE BONUS**HEALTH INSURANCERETIREMENTPAID VACATION**OPPORTUNITY FOR GROWTH**RELOCATION REIMBURSEMENT**If you are looking for a place to grow and feelappreciated we need to share a cup of coffee. Please e-mail a cover letter explaining why you would be an excellent choice and a copy of your resume to Register to View mailto: Register to View *

Job Title: Customer Service Supervisor Company: Location: Grand Rapids, MI Description: Full time position available with a progressive technical and system integration company in the Grand Rapids area for a Customer Service/Call Center Supervisor. The Call Center is a 24 hour a day, 7 day a week operation with approximately 15 employees. The successful candidate will possess the following: ? Qualified candidates possess commitment to providing excellent customer service ? Strong pc/phone skills ? Accurate data entry skills ? Ability to multi task ? Fluent written/spoken English ? Attention to detail minded ? Must have a HS Diploma ? Must be at least 21 years of age ? Position requires no criminal convictions ? Proven management track record ? Electronic Security and technical background a plus Please send resume by replying to this ad.