Customer Service Supervisor Resumes in Massachusetts
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1.
K Bentley Salinas Location: Wilmington, MA 01887 ... T PROFESSIONALCust omer Service/Retentio n ~ OD Strategist ~ Training & Development ~ Master's Degree Results-driven, and customer-oriente d professional, with 13+ years of experience providing the strategic and tactical leadership to drive strong P&L, service, satisfaction, and quality results. Skilled project manager capable of leading cross-functional teams in the accomplishment of organizational and customer goals. Proven track-record establishing first-time operating infrastructures including a retention group which achieved an unparalleled save rate of 50% - over 60% higher than the industry benchmark. Enthusiastic change agent who garners full support for major reorgani ...
97 hits
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V Mccormick Location: Springfield, MA 01104 ... vision.Innovatio n First NoticeAsst. Call Center Manager 4/06- PresentPlanning and coordinating all activities for a Team of 10 diverse Supervisors in order to maintain and improve high volume call center operations. The ASA improved by 3% overall during the first 6 months of new implementations. Implementing the Fish Philosophy with all Departments, and maintaining monthly meetings to involve management, supervisors as well as Customer Service Representatives helped improve overall turnover and attendance by 5%. TeleTech, Enfield, CT: 2/03-4/06Custome r Service Project Manager, 3/2004-4/2006Whi le achieving operational objectives, presenting data to assist management in the evaluation ...
95 hits
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K Eaton Location: Newburyport, MA 01950 ... intaining strong relationships with current and future customers while maximizing effectiveness of internal teams. Demonstrated strengths in building trust and confidence with customers and sales representatives. Specific accomplishments include: • Managed company’s largest customer, a Fortune 100 chemical manufacturer, through the development of new, highly specialized testing equipment. The successful delivery of this equipment, under tight time frames and strict cost requirements, insured subsequent business over the following 10 years. • Despite 70% reduction in customer service staff, maintained highly effective relationships with key independent sales representatives, res ...
93 hits
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D Rocci Location: Brockton, MA 02302 ... I have been able to go in to different companies bring success no matter what the company is selling.WORK EXPERIENCENEW Gainsborough Associates 07/15/02 - Present32 South St.Waltham, Ma. 02453Set up appointments for Consultant / ownersRun and Maintain officeUnited Funding 01/26/04-4/06222 Main St.Milford, Ma.*Telemarketin g Manager*Run Telemarketing room*Hire, train and supervise all telemarketers*Ke ep all pertinent data*Co-ordinate all information and data between Telemarketing and LoanOfficers.BSC Inc.411 Waverley Oaks Rd., Waltham, Ma. 01/08/02-05/17/0 2*Sales Prospecting to schools across the country.*Sales Prospecting to Hospitals & ...
91 hits
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L Parsonsmagee Location: Rockland, MA 02370 ... Norwell, MA. 2005-2009Busines s OperationsMy duties include but are not limited to data entry, verifying information with technicians, confirming information on billing and services. I work daily with ACSR and Icoms creating and closing jobs as well as adding and removing equipment.Comcas t Taunton, MA. 2004-2005 ...
89 hits
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B Gallagher Location: Leominster, MA 01453 ... revenue growth, quota achievement, expense reduction, and customer satisfaction for leading high-tech companies, including Sun Microsystems, Compaq/HP, and DEC. Has maintained operational expense responsibility of $400M+ and sales revenue responsibility of $170M+. Diverse background encompasses contract-based and statement of work business. Offers proven talents in implementing and managing new business models, communicating with all levels of an organization, and cultivating positive work environments. Views business as both a science and an art; analyzes situations/probl ems/opportunitie s, develops and implements effective strategies, and provides ongoing leadership to sustain improv ...
87 hits
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A Khouri Location: Holliston, MA 01746 ... in managing technical personnel, developing new processes for efficiency, and managing customer relationships on a leadership and individual level.Strengths: Excellent written, oral and communication skillsStrong sense of personal responsibilityOu tstanding record of customer service and customer relationshipsStr ong history of internal and external customer satisfactionSmal l Business consulting Employment History and Selected accomplishmentsX OS Technology - Billerica, Ma February 07 - March 08Phone Support ManagerManaged day-to-day activities of the World Wide Customer Phone Support Center on a 24/7/365 basis. Resolve issues pertaining to critical customer/technic al issues, by pro ...
85 hits
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K Kivior Location: Bridgewater, MA 02324 ... hinker and problem solver with proven ability to implement policies and procedures that improve efficiency and productivity. Natural leader adept at building and mentoring successful customer-focused teams. Self starter dedicated to improving client satisfaction and reducing client grievances through superior customer service. Provided operational leadership by planning and directing the flow of highly-sensitive customer complaints under very strict state, federal and independent regulations.Team player with excellent communication, interpersonal, and public speaking skills. Professional ExperienceBlue Cross Blue Shield of Massachusetts, Quincy, MA 1995 - 2009 Senior Manager Grievance Pr ...
83 hits
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A Dibisceglie Location: Westford, MA 01886 ... n in a leading call center where my knowledge and experience will havevaluable application and provide opportunity for advancement. Areas of ExpertiseCustome r Service Management Customer Satisfaction Enhancement Teambuilding & TrainingComplain t Handling & Resolution Sales & Margin Improvement Effective Communication Professional ExperienceCOMCAS T -- Chelmsford and Malden, MA May 2005 to PresentCustomer Care Supervisor, June 2008 to presentPromoted to supervisor position to train, develop, and oversee ...
81 hits
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D Ware Location: Millbury, MA 01527 ... on with extensive years of Property and Casualty claims handling and training experience. A few essential traits include a broad range of technical expertise coupled with highly effective communications skills. Effectively organized and led multi day training events on time and on budget. Other skills include but not limited to being proficient in documenting and maintaining electronic files, excellent communication and customer service skills and flexible, professional, responsible, trustworthy, conscientious, and a team player. Negotiated, arbitrated and mediated with attorneys and pro se claimants on all types of property and casualty, workers compensation and litigated claims. Taught ...
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