Customer Service Supervisor Jobs in Maryland

Job Title: Xcelerate - Client Services Manager Company: EDGAR Online, Inc Location: Rockville, MD Description: EDGAR Online is the leader in XBRL financial reporting and information solutions, providing sophisticated information products and services to financial, corporate and advisory professionals. Our I-Metrix Xcelerate XBRL reporting solution is currently used by over 50% of the companies currently filing to the SEC. We have built the only XBRL historical database in the world for the US market and have been leaders in shaping the XBRL market in the US as the SEC moves to mandating it as a standard for reporting in the US. We seek an energetic and talented individual to both manage our Client Services group and to support our clients as we work together to submit and approve tagged XBRL financial data, as part of the SEC's filing mandate. The successful candidate will have an excellent knowledge of US GAAP, competencies with technology structures such as XML, and excellent communication/client management skills. This position will report to the Xcelerate Client Services Manager. Job Responsibilities · Coordinate and manage the activities of other Client Services representatives. · Determine 'best practices' and future strategies for the department. · Oversee client interaction and client relationships throughout the translation process. · Communicate effectively with clients as US GAAP tag choices are discussed/questioned. · Research, evaluate, and document abilities of competitive XBRL products. · Develop specification documents for product enhancements from client and competitor analysis feedback. · Retrieve product enhancements from development team and work with marketing on client informational materials (website, brochures, presentation, etc…). · Retrieve product enhancements from development team and work with clients proactively to understand upcoming changes. · Coordinate with XBRL Taxonomy Team to cross-pollinate knowledge of new accounting standards and communicate any effect of new pronouncements on the translation process to clients and the Marketing team. · Maintain general knowledge of structural changes to the XBRL language (i.e. SEC and XBRL US pronouncements) · Stay abreast of any new or altered SEC Validation requirements. Qualifications · Excellent verbal and presentation skills; the ability to communicate both internally and demonstrate leadership externally to stakeholders · Solid Client Services management background · Advanced knowledge of US GAAP · Minimum 3 years of auditing experience · Knowledge of XML and database structures preferred · CPA accreditation · Bachelor Degree in Accounting preferred · Knowledge of IFRS a plus · Advanced skills with Microsoft products (Excel, Word, PowerPoint) · Knowledge of XBRL a plus

Job Title: Client Services Manager - Indust Company: Location: Baltimore, MD Description: Client Services Manager - Industrial ProgramCompany: Groundwater & Environmental ServicesJob ID#: 85437# of Positions: 1Job Type: Full TimeLocation: Pennsylvania - ExtonDepartment: CorporateCategory: Principal Hydro / Env Sci (P6)Salary: SalaryBenefits: Full BenefitsApply To This JobRefer This JobReturn To ListJob DescriptionGES seeks a Client Services Manager with project management and business development backgrounds to join their team.Our successful candidate will manage several industrial projects and build new client relationships.Established relationships with key client contacts within the industrial business sectors are required.Responsibilities and Duties:* Serves as the primary client contact for GES' nationwide industrial projects.* Manages the development, negotiation, and administration of industrial contracts.* Handles project and financial management of investigative, remedial, and compliance projects for industrial clients.* Provides senior level oversight, ensures regulatory/policy compliance, and offers technical input on complex industrial projects.* Provides senior review and approval to documents and deliverables.* Ensures that all industrial project team members adhere to GES Health & Safety standards in all project and field-related activities.* Consults with Site Operations Managers to target new areas and opportunities for business within the industrial business sectors.* Collaborates with GES' Sales & Marketing teams, as well as, with the Industrial Program Manager.* Co-conducts sales presentations and informational seminars for potential clients.* Identifies and tracks market trends and performs competitor research and analysis.* Participates in all aspects of bid and proposal preparation.* Attends industry related conferences, exhibitions, associations, and functions.* Generates leads and develops new business opportunities through networking.* Serves as a senior level technical, project management and client stewardship mentor for junior staff.Skills/Requirements* A Bachelor's degree in Geology, Environmental Science, Engineering or a related scientific major* 10 years of environmental consulting experience working with industrial clients in the private sector. Environmental Consulting Experience should include: investigation, reporting, remediation, and management of environmental projects for industrial business sectors. Retail petroleum work or handling large volumes of a similar type work is a plus.* 5 years of business development experience. Business Development Experience should include: generating leads, creating proposals, conducting sales presentations, and meeting sales goals.* Qualified candidates will also be able to demonstrate the ability to maintain an account for an extended period of time as a result of client satisfaction.* Must possess excellent communication, teamwork, analytical, organizational, technical writing, presentation, and client service skills* Professional certification is a plus* A Drug/Alcohol Screening and a Background Check are required.Our comprehensive benefits program includes:medical, dental, vision, prescription, 401k, FSA, LTD, STD, New Parent Leave, 529 CollegeBound Fund, Tuition Assistance, Bonus Plan, and more.GES is an equal opportunity/affirmative action employer that strongly values diversity. EOE/AA/M/F/V/D

Job Title: Center Customer Service Coord Company: FedEx Location: Annapolis, MD Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44791JobTitle: Center Customer Service Coord

Job Title: Customer Service Manager Company: Avalon Bay Communities Location: Baltimore, MD Description: Customer Service ManagerJob ID: 6909Location: US-VA-AlexandriaExperience (Years): 3Posted Date: 1/4/2010Category: Property Management - Onsite - Customer ServicePosition Type: Full TimeJob Type: Non ExemptCompany: VA005 - Avalon at Cameron CourtLong Term Incentive Eligible: NoRequired To Live On-Site: NoApply for this job:Your application choices are:* Apply for this jobonline* Refer a friend to this jobMore information about this job:Overview:Come be part of an award-winning company! AvalonBay Communities is the proud recipient of the 2007 "Property Management Company of the Year" and the 2005 "Development Firm of the Year" awards, as presented by the National Association of Home Builders. AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Residential Services Team as a Customer Service Manager.Responsibilities:The Customer Service Manager's overall responsibility is to:* Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB s annual business goals.* Communicate with residents to ensure residents are knowledgeable regarding community s services, operating procedures and issues/events.* Respond to inquiries and requests from prospective residents.* Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.* Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.* Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.* Implement or direct the implementation of all applicable AVB policies and procedures.* Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.Qualifications:Qualified candidates will have 3 years of multi-family leasing experience for a large complex apartment community, a mid/high-rise community, a multi-community leasing assignment, or a lease-up community. Associate s degree preferred.

Job Title: Technical Operations Manager, Customer Service and Technical Support (TAC) Company: Infinera Location: Annapolis Junction, MD Description: Technical Operations Manager, Customer Service and Technical Support (TAC) SummaryThe role and goals of Technical Operations Manager is to provide managerial and technical leadership, day-to-day operations oversight, and management of all operational aspects of Technical Operations Engineers and their work with customer network events and issue resolution. This includes fault-tracking, managing, and resolving reports identified in the process. The Manager may be required to interface with customers from early stages of product trials through field implementations. If required, he/she will participate in presentations of Infinera Customer Service and Technical Support (CS&TS) capabilities including fault resolution, event management, and event analysis / communication. Responsibilities also include contributing in customer operations meetings, working to resolve action items resulting from the operations meetings, interfacing and supporting technical partners/resellers and handling escalations from customers, account teams and Professional Services. The Technical Operations Manager is also required to communicate operational data to Headquarters, Operations Executive Team, Engineering and/or Product Line Management. The Operations Manager will represent the interests of the customers with internal engineering, development and manufacturing teams in addition to aiding with escalations, as appropriate. The role may require travel on a national scale in support of customer meetings. Responsibilities Manage Technical Operations personnel Must be available via cell phone or pager 24x7 while on call Must be flexibility to work rotating and/or off-hour shifts and rotate on-call duties Manage Call Center partners Manage First Line Maintenance partners Manage escalations from customers, account teams and Professional Services Represent Infinera CS&TS in customer operations meetings Provide accurate and detailed weekly operations status reports Manage organizational performance through Operations Science and Metrics Attend executive meetings, if required Ensure accurate incident tracking in CSM Quickly allocate and disseminate resources Provide periodic and annual performance reviews for subordinates Evaluate and hire new employees Provide input for strategic enhancements Requirements Candidate must possess excellent leadership, inter-personal, oral and written communication skills and technical knowledge of optical networking standards (SONET/SDH, DWDM/CWDM and G.709 digital wrapper technology). Candidate must also possess ability to articulate broad range of technologies including LAN/WAN, IP and emerging technologies and carriers’ OAM&P practices and procedures in working with customers and customer account teams. 7+ years direct (people) management experience is required. Experience in a 24X7 optical / transport network operation environment preferred. Experience in leading cross functional teams and projects are required. Bachelor’s degree in Engineering or related field (BSEE/BSCS). Advanced Degree a plus or equivalent work experience.

Job Title: Client Services Manager Company: The Research Group Location: Baltimore, MD Description: Market Research firm seeks high-energy, people-oriented Client Services Manager with strong communication, administrative, and organizational skills.  The candidate will be expert in Microsoft Office applications, attentive to research-driven details, and possess savvy client relations proficiencies.  Our culture is considerate of both employee and client satisfaction.  Please submit your resume to Register to View or fax to Register to View .

Job Title: Client Services Manager, Rockville, MD Company: Sapphire Technologies Location: Rockville, MD Description: Job Title: Client Services ManagerDuration: Permanent/Direct HireLocation: Rockville, MDWe seek an energetic and talented individual to both manage our Client Services group and to support our clients as we work together to submit and approve tagged XBRL financial data, as part of the SEC's filing mandate. The successful candidate will have an excellent knowledge of US GAAP, competencies with technology structures such as XML, and excellent communication/client management skills.Job ResponsibilitiesCoordinate and manage the activities of other Client Services representatives.Determine 'best practices' and future strategies for the department.Oversee client interaction and client relationships throughout the translation process.Communicate effectively with clients as US GAAP tag choices are discussed/questioned.Research, evaluate, and document abilities of competitive XBRL products.Develop specification documents for product enhancements from client and competitor analysis feedback.Retrieve product enhancements from development team and work with marketing on client informational materials (website, brochures, presentation, etc).Retrieve product enhancements from development team and work with clients proactively to understand upcoming changes.Coordinate with XBRL Taxonomy Team to cross-pollinate knowledge of new accounting standards and communicate any effect of new pronouncements on the translation process to clients and the Marketing team.Maintain general knowledge of structural changes to the XBRL language (i.e. SEC and XBRL US pronouncements)Stay abreast of any new or altered SEC Validation requirements.Required QualificationsExcellent verbal and presentation skills; the ability to communicate both internally and demonstrate leadership externally to stakeholdersSolid Client Services management background Advanced knowledge of US GAAPMinimum 3 years of auditing experienceKnowledge of XML and database structures preferredCPA accreditationBachelor Degree in Accounting preferredKnowledge of IFRS a plusAdvanced skills with Microsoft products (Excel, Word, PowerPoint)Knowledge of XBRL a plusSapphire Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a

Job Title: Client Services Manager Company: Prometric Location: Baltimore, MD Description: Job Descriptions:The Client Services Manager (CSM) works under the direction of segment and team leadership to manage all assigned tasks related to the segment’s client-focused activities, including ensuring delivery of contracted services, contract management, and financial performance. Segment leadership may change client assignments based on business needs. The Client Services Manager collaborates with multiple business units within Prometric to provide support for segment programs. The Client Services Manager will also identify new business opportunities to drive revenue with existing and new clients; this involves client discovery, development of a value proposition, articulation of solution benefits and closing the sale. Client Services Manager should be skilled in project management tools and techniques and capable of leading cross-functional teams to accomplishing various client objectives. These services may include: test development and design; test administration and delivery; application processing, and data management. The Client Services Manager reports to a Team Leader in the assigned market segment.Primary Responsibilities:· Develop annual strategic account plans for segment portfolio· Collaborate with cross-functional team (involving internal staff and/or clients) for new/existing client program changes· Participate in annual contract reviews with clients as assigned by segment leadership· Prepare sales plans for new services in conjunction with team leaders· Prepare and present accurate test volume and revenue forecasts. Manage expenses to ensure profitability· Manage and participate in either annual or quarterly business reviews with clients to discuss performance and business drivers· Participate in industry conferences and events· Manage communications with client program representatives· Work cross functionally, directing the efforts of operations and functional staff to accomplish segment and company objectivesADDITIONAL RESPONSIBILITIES:· Achievement of program technical and cost objectives; responsible for managing the cost, schedule, and technical performance of program· Establishes milestones and monitors adherence to master plans and schedules· Proactively identifies program problems and opportunities, creating solutions, such as allocation of resources or changing contractual specifications· Plans, develops, and implements team policies and goals· Creates project plan(s) which includes process definition and risk management plan(s)· Organizes and coordinates activities of team that may include test development/publication, technology development, configuration management, channel operations planning and execution management, to effect program efficiency and economy· Tracks program progress and communicates to all levels of management· Communicates effectively with clients, project team, and management team; to include program review presentations, status reports, and scorecards· Review and provide input presentationsRequired Experience:· BA/BS Degree from a four-year college or university or 3 - 5 years related experience and/or training or equivalent combination of both education and experience· 3 - 5 years program or project management experience· Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions· Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner· Demonstrated success using project management tools and methods (e.g., Microsoft Project, Excel, Visio) work breakdown structures, issues management) to direct technology driven projects· Organized, able to manage multiple tasks with appropriate priorities· Assumes responsibility and ownership of work product and deliverables· Technical or product-oriented program experience preferred· Approximately 5-10% US travel may be requiredKeyword: Client ServiceFrom: Prometric

Job Title: Insurance Office Manager/Customer Service Insurance Company: Location: Baltimore, MD Description: You've found a local team oriented agency looking for a uniquely talented individual to help us deliver the promise we've offered to customers for more than 75 years. You have the skills. We have the opportunity, character, and strength you demand. We have two large agencies in Columbia, Maryland and Ellicott City, Maryland. Coyle Insurance Agencies have been consistently the top producing agencies in Maryland for Allstate Insurance. We are a Growing Allstate Insurance Agency with an immediate opening for a self-motivated and goal oriented team player to join our team! Life and Health or Property and Casualty Maryland State license a plus. Prior State Farm Insurance, Allstate, or Nationwide Insurance a plus. Job responsibilities include servicing existing clients, marketing and selling Allstate products to new and existing clients. Allstate agents are entrepreneurs that market only Allstate insurance and financial service products. Applicant must be able to successfully complete any applicable licensing requirements and training programs within 30 days of hire. Serious applicants should possess the following: ? Leadership qualities, ? Persuasive personality, ? Positive attitude ? Enjoy working in a competitive environment. ? Ethical and Honest ? Cold Calling experience ? Excellent Communication Skills ? Strong organizational skills and attention to detail ? Pride in getting work done accurately and timely ? Dedicated to customer service Learn more about the Coyle Insurance Agencies representing Allstate Insurance and this exciting opportunity. Serious applicants should email a resume along with a cover page. Outstanding opportunity for a bright, career minded individual with 1 + years experience in personal lines insurance. Must have valid Property & Casualty license. Work with in a team approach. We are a well established agency looking to expand our "family". We offer a professional yet comfortable working atmosphere. This is an awesome opportunity....don't let it pass you by!!! Excellent salary and full benefits offered. Contact Jamie Coyle via fa Register to View or e-mail: Register to View your resume for immediate consideration. ? Location: Columbia and Ellicott City Maryland ? Compensation: $30's - $50's plus ? Principals only. Recruiters, please don't contact this job poster. ? Please, no phone calls about this job! ? Please do not contact job poster about other services, products or commercial interests. The ideal candidate will have a minimum of 1 years experience in customer service. Individual MUST have excellent oral and written communication, organizational and computer skills. Experience with MS Word, MS Outlook and MS Excel required. ?Location: Columbia/Ellicott City Maryland ?Compensation: $30K to $50K + Group, 401K, paid vacations ?Principals only. Recruiters, please don't contact this job poster. ?Phone calls about this job are ok. ?Please do not contact job poster about other services, products or commercial interests.

Job Title: Customer Support Supervisor Company: CSC Location: Baltimore, MD Description: Title: Customer Support SupervisorLocation: VA: VIRGINIA-STERLINGCustomer Support Supervisor will work within CSCs Helpdesk department in Sterling, VA. Payroll/Tax knowledge is strongly desired and the ability to multi-task.Essential Job Functions* Assists less experienced service center representatives resolve complex customer questions.* Researches complex customer inquiries and responds to appropriate parties in a timely manner.* Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.* Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.* Provide occasional phone coverage when required.* Interfaces with team members, management, and customers in reference to customer service issues.* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.* Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.* Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.* Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.Basic Qualifications* Bachelor's degree or equivalent combination of education and experience* Bachelor's degree in business management or related field preferred* Four or more years of customer service experience* Experience working with organizational functions and personnel* Experience working with fax machines, computer software, and telephone technology* Experience working with help desk softwareOther Qualifications* Good business and analytical problem solving skills* Strong communication skills* Ability to work independently* Ability to follow oral and written directions