Customer Service Supervisor Jobs in Louisiana

Job Title: Client Services Manager Company: Location: New Orleans, LA Description: This position will report into the SVP Operations and will be responsible for providing excellent customer service to internal and external customers and maintaining an efficient and effective auction management function. · Serve as effective leader and motivator for the Member Services team · Responsible for management of Buyer and Seller account handling and overall customer satisfaction. · Facilitate effective and expeditious verification and quality control processes for auctions · Manage auction approval · Ensure proper management and direction of inbound and outbound customer query and response process. Ensure proper management and direction of inbound and outbound customer query and response process working in tandem with the Trade Services team · Serve to promote and ensure compliance with Customer Service SLAs by entire team · Responsible for effective internal communication of account status, auction status and client issues amongst Operations management and other departments (Sales/Liquidity desk) as needed · Closely coordinate with Trade Services staff to ensure seamless communication and effective customer service at all times · Work to refine and enhance customer service issue handling and tracking including progression of current systems in place and roll-out of new systems · Serve to promote and ensure compliance with customer service SLAs among entire team · Track productivity of team through maintaining and monitoring performance metrics · Maintain an environment of continuous improvement throughout the department and motivate team to improve processes and increase efficiency · Maintain a thorough understanding of Exchange agreements and rules and procedures and ensure that Member Services actions and interactions with customers are in compliance with these standards. · Work with Operations management to enhance ongoing client communication platform with TRE including welcome and training material collateral, ongoing customer reach outs, survey?s etc. · Maintain effective documentation of procedures and other collateral e.g. scripts, FAQs · Conduct or administer training programs to enhance Member Services staffs? skill ? this will include utilizing the suite of Administaff programs · Other special projects, as necessary · Minimum 7-10 years experience in customer service or related field required · College degree strongly preferred · Proficiency in Microsoft Office required along with general computer literacy · Strong customer service/problem resolution skills · Ability to prioritize and effectively coordinate multiple tasks with little supervision · Excellent communication skills (written and verbal) · Ability to learn and adapt to a changing environment · Desire to take on responsibility and grow within the company Benefits: Employee stock options, Full medical, dental & vision coverage, Short-term and long-term disability coverage, Life insurance, 401K plan, Paid vacation, Commuter benefits program, Healthcare Flexible Spending Account, Tuition reimbursement program, 100% of premiums for employee and immediate family members are paid by the company for full-time employees. Apply Link: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=57457

Job Title: Managers, Assistant Manager, Customer Service Representatives Company: Check Into Cash Inc Location: Lake Charles, LA Description: CHECK INTO CASH, INC. is a growing financial services organization with 1200 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING.    Positions available in Lake Charles and Sulphur, LA area Check out our website! at www.checkintocash.com     ;

Job Title: Call center manager Company: Location: Shreveport, la Description: Company is currently seeking a call center manager to lead team memebers. Benefits with this job including dental and health insurance. Pay starts at $15 an hour. Salary/Wage: $15/ hour to start • Location: Shreveport • Post ID: 3375270

Job Title: Assistant Manager / CSR Company: Confidential Location: Houma, LA Description: Local Finance Co looking for 2 yrs experience Asst Mgr/CSR. Please fax resume to: Register to View

Job Title: Managers, Assistant Manager, Customer Service Representatives Company: Check Into Cash Inc Location: Oakdale, LA Description: CHECK INTO CASH, INC. is a growing financial services organization with 1200 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING.    Positions available in Oakdale, LA area Check out our website! at www.checkintocash.com     ;

Job Title: Manager/CSR Positions Company: Location: Baton Rouge, LA Description: Nationwide Auto Glass Company : Looking for a motivated person to work in a fast pace office : Good Pay plus comm. with good benefits : please e-mail resume to jade Register to View

Job Title: Outbound Call Center Manager Private Membership Resort Sales Company: Ocean Canyon Properties Location: Bossier City, LA Description: Ocean Canyon Properties, Inc. one of the fastest growing companies in the private RV membership resort industry, and vacation membership industry is seeking a highly motivated individual to manage our outbound sales call center in Shreveport/Bossier City, Louisiana. OCP’s resorts are located in Arkansas, Texas, Louisiana, Alabama, and Georgia, with a corporate office in Texarkana, TX. Position Description The Call Center Manager must have demonstrated the ability to effectively lead, manage, and motivate a staff of 15+ call center representatives. The Call Center Manager is expected to exceed established production goals of setting sales presentation appointments at Ocean Canyon’s private vacation membership resorts. Ocean Canyon’s call center leads originate from the Company’s marketing channels and from purchased list leads. Outbound calling will require call center reps to introduce the lead to Ocean Canyon’s resorts and explain an offer to visit the Company’s private membership resorts. The Call Center Manager is responsible for controlling labor costs within budget guidelines and exceeding quotas on setting appointments for sales presentations at Ocean Canyon’s private membership resorts. The Call Center Manager will oversee payroll and maintain sales presentation scheduling and tracking at the Company’s resorts through Salesforce.com. Ocean Canyon has Computer Integrated Telephony (CTI) for outbound call management and lead tracking. The Company does not use outbound predictive dialers and allow the agents to manage and “click to dial” their own assigned leads. The Call Center Manager should have experience with using and managing a call center with CTI. The Call Center Manager will assist and train call center representatives on the pitch to set sales presentation appointments and will also confirm (TO) call center representatives appointment sets. The Call Center Manager is expected to lead daily staff motivational meetings and posses the skill set to build team loyalty. The Call Center Manager will be responsible for opening and closing the call center office and enforce standard policies and procedures set forth by the company. Requirements At least one (1) year call center Management required. Candidate must have demonstrated the ability to multi-task and be goal oriented, and have excellent written and oral communication skills. Candidate must have demonstrated the ability to work well in fast-paced environment. Candidate must have excellent Interpersonal skills and have the demonstrated ability to train one on one and in larger group setting. Computer skills required: MS Word, Excel. Power Point skills are desirable. Benefits Ocean Canyon Properties offers unlimited potential for motivated professionals, attractive compensation package including competitive salary with commissions and bonuses, and full benefits including medical insurance, and vision insurance. The position offers a base salary of $30,000 per year, plus commission, bonus, health care benefits, paid company holidays, paid personal time paid, and vacations. A successful candidate will have the opportunity to earn $50,000+ per year. Ocean Canyon Properties is an Equal Opportunity Employer. Local applicants only, please. Relocation costs not covered.An offer of employment will be contingent upon successful completion of a background investigation. We maintain a Drug-free work environment. OceanCanyonbottom.jp

Job Title: Customer service/ Mgrs. Company: Location: New Orleans, LA Description: We are seeking out-of-the-box people, 18-25. It is MANDATORY THAT YOU HAVE A GREAT ATTITUDE. Must enjoy working with the opposite sex. No experience needed. Position available immediately, please call Register to View

Job Title: Center Customer Service Coord Company: FedEx Location: Shreveport, LA Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44619JobTitle: Center Customer Service Coord

Job Title: CUSTOMER SERVICE MANAGER - 3 -4 yrs BigBox Retail Exp. Company: Location: Monroe, LA Description: Please email your resume subject: CSM Store 567 As part of the management team, the Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. SKILLS AND COMPETENCIES: ? Ability to provide outstanding customer service ? Ability to develop and train associates and build relationships ? Ability to manage front end operations effectively ? Ability to process information/merchandise through computer system and register system ? Ability to maintain a fair, consistent set of standards as they apply to work force ? Ability to adjust priorities and manage time wisely in a fast-paced environment ? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others ? Ability to operate all equipment necessary to perform the job REQUIREMENTS: ? 2+ years of Retail Management experience within a Big Box or Specialty environment ? Ability to work a full-time schedule including nights, weekends, and holidays ? Ability to handle a multi-million dollar sales volume ? Strong interpersonal, communication, organization and follow-through skills