Customer Service Supervisor Jobs in Kentucky

Job Title: Customer Care Supervisor (11a-8p) Company: Pacific Pulmonary Services Location: Lexington, KY Description: Please click here to apply!JOB TITLE: Customer Care Supervisor  (11a - 8p)              REVISED: December 2009 REPORTS TO: Customer Care Manager                      FLSA STATUS: Exempt Company OverviewPacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1000 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy in Tempe, AZ, a sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our corporate administration and training center in Novato, CA. Why PPS?PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacations.  Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1200 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy and sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our Corporate Administration and Training Center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacation, holidays and sick time. POSITION SUMMARY: The Customer Care Supervisor is responsible for the day to day leadership of a team of representatives and will play an integral role in the ongoing employee training and development efforts of the location. The ideal candidate will posses process improvement knowledge and a strong problem solving ability. The individual must provide instruction to staff and oversee operations in one or more of the following functional areas: New Account Set-ups, Medicare/Medicaid Recertification, Oxygen/Pharmacy Support and the Travel Desk. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job.  PRIMARY FUNCTION: ·         Provide daily guidance and management of non-exempt employees within their assigned functions. ·         Demonstrate and ensure a commitment to quality of service in all actions and decisions to comply with Company standards. ·         Oversee team’s ability to build and maintain rapport with customers, physician offices and all business units including patient care centers, sales representatives, Reimbursement, Pharmacy and Peak Sleep.·         Manage department headcount and properly schedule staff to meet business needs; audit and approve all timekeeping records. ·         Interview candidates and select in accordance with the Company’s Core Values and standards; seek to attract and retain talent. ·         Prepare employee performance evaluations within established timeframes. ·         Deliver ongoing coaching and ensure the consistent counseling, training and development of employees. ·         Assist with and respond to internal and external customer requests and inquiries; research and resolve in a professional manner. ·         Monitor, track and report results in accordance with established metrics for assigned functions; identify and work to resolve issues. ·         Serve as subject matter expert for product lines and related processes; compose and revise job procedures and workflows. ·         Implement and monitor adherence to all facets of quality and process improvement efforts.·         Document all incidents and issues as required. ·         Adhere to unit budgets and identify potential opportunities for cost savings and increased efficiency. ·         Conduct staff meetings and in-services.  ·         Participate in other projects and initiatives as assigned.  MINIUMUM QUALIFICATIONS: ·         Must exhibit excellent leadership skills in a customer care environment with compassion for the patient and the ability to communicate professionally in both written and verbal form (1 to 2 years of previous supervisory experience required for external candidates). ·         Working knowledge of Medicare, MediCal, Medicaid and private insurance reimbursement processes and or/call center technology is a plus.·         High school diploma or GED required; a degree or coursework in business, healthcare or a related discipline preferred. ·          Requires the ability to work a flexible schedule (including nights and weekends), to be on call and to travel periodically. ·         Must posses strong MS Office skills including Outlook, Word, Excel and PowerPoint.·         Strong multi-tasking, problem-solving and employee coaching skills and a sense of urgency are essential.  PHYSICAL EFFORT: Job will require occasional lifting of up to 25 pounds. Approximately 35% of the work day will be spent walking and 65% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 50% of the total time with some 10-key calculations. Position may require occasional travel.Please click here to apply!

Job Title: CUSTOMER SERVICE SUPERVISOR (LEAD CASHIER) Company: Burlington Coat Factory Location: Louisville, KY Description: Job Description:CUSTOMER SERVICE SUPERVISOR (LEAD CASHIER) Reports To: Customer Service Manager Supervises Cashiers GENERAL PURPOSE OF POSITION: Under the supervision of the Customer Service Manager, the Customer Service Supervisor is responsible for ensuring the highest level of customer service throughout the store. As part of the customer service team, the Customer Service Supervisor will assist in the supervision of cashiers and participate in maintaining outstanding customer service as per Company standards. This individual will focus on processing sales quickly and efficiently, cash register operations, and safeguarding Company assets. SKILLS AND COMPETENCIES: -Ability to provide outstanding customer service -Ability to supervise front end operations effectively -Ability to process information/merchandise through computer system and register system -Ability to maintain a fair, consistent set of standards as they apply to work force -Ability to adjust priorities and manage time wisely in a fast-paced environment -Ability to read, count, and write to accurately complete all documentation -Ability to communicate in a clear, concise, understandable manner, and listen attentively to others -Ability to operate all equipment necessary to perform the jobJob Requirements:REQUIREMENTS: - 6  months of cash handling experience, preferably within a Big Box or Specialty environment - Ability to work a full-time schedule including nights, weekends, and holidays - Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above -Strong interpersonal, communication, organization and follow-through skillsKeywords: Retail, Customer Service / Front End, Department Manager, Sales, Big Box, Department, Mall Retailers

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: Frankfort, KY Description: Frankfort, KYThis job includes support for the copy center, convenience and fleet management of approximately 160 machines spread over the state of Kentucky. The applicant will be a first responder on all equipment issues, so strong technical background is a must. Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: Customer Service Manager Company: Midmark Corporation Location: Glasgow, KY Description: Midmark Corporation is a market-driven industry leader in the manufacture of medical, dental and veterinary products and equipment. Customer Service ManagerGlasgow, Kentucky - Dental Division This position will be responsible for supervising and coordinating activities of all Dental Domestic Customer Service/ Technical Service Representatives and Customer Support Representatives. Also manages the day-to-day operations and interaction with other Midmark Departments as well as works with Dental Domestic customers to resolve problems. Qualified candidates must possess a Bachelor’s degree and 5+ years related experience and/or training; or equivalent combination of education and experience. Also necessary is experience in MS Outlook & Excel and Performance Evaluations. Oracle and AutoCAD experience is preferred. We offer outstanding compensation, competitive benefits and 401(k). To apply, please complete the online profile at: www.midmark.com.Midmark. Because We Care.EOE

Job Title: Customer Service / Call Center Manager Company: Signature Hardware Location: Erlanger, KY Description: Status: Full-time LOCATION: Erlanger, KY Full-time, Salaried, Management position overseeing our Customer Service group. The CSR group consists of 16 hourly Customer Service staff members selling decorative plumbing, lighting, and hardware products in a call center environment. Responsibilities include oversight of staff and the smooth operation of the Customer Service department. **Only candidates with previous experience in Call Center / Customer Service Management need apply.** ESSENTIAL DUTIES: • Coach CSR’s with problem resolution and job performance. • Further develop training program and CSR manual for the Customer Services Group. • Create and devise guidelines that allow the CSR group to resolve issues at first customer contact. • Provide strong leadership to the group promoting professionalism and efficiency. • Conduct Supervisor & staff meetings as appropriate. • Create effective performance evaluations for staff members. • Interface with team members daily. • Apprise Senior Management of issues, as necessary. • Pro-actively seek personal professional development through the use of articles, books, and classes. • Exhibit professionalism, confidentiality, commitment and respect within the organization. • Interview, hire and terminate employees as needed. • Perform other duties as requested by Senior Management. Hours: Monday – Friday 08:30 am – 5:00 pm, and as needed to ensure the smooth operation of the Customer Service Department Pay rate and Benefits: • Position is Full Time and pay will be commensurate with experience. • Quarterly profit sharing bonus (Eligible after 3 months of employment.) • Employer/employee funded 401-K retirement plan after 1 year of employment. • 13 Paid Time Off days per year plus 7 paid holidays. • Employer sponsored Anthem major medical and Met-Life dental plan (Employer pays 80%). (Available after 60 days of employment.) • Long Term disability and Life Insurance Coverage at 2x annual salary. (Employer pays 100%) (Available after 60 days of employment.) • Direct Deposit. TO APPLY, INCLUDE THE FOLLOWING: • Résumé, including salary history, and cover letter outlining relevant experience. Requirements should be sent to Register to View Calls regarding this position will not be accepted. • Minimum 5 - 10 years of Customer Service / Call Center management experience required. • Proven ability to effectively coach, mentor and develop team members. • Ability to effectively manage multiple direct reports, projects simultaneously. • Ability to work independently and be self-directed. • Excellent verbal and written communication skills. • Strong computer proficiencies to include Microsoft Word, Excel and Outlook.

Job Title: Customer Service Manager Company: Program 3648 Location: Louisville, KY Description: As an up and coming company, we are in need of an exceptional customer service manager.  We are looking for a professional who has proven experience in all aspects relating to creating and managing a productive, positive, effective, and caring customer service department.  Additionally, we are seeking someone who is happy and innately optimistic.  Some job duties included:Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.Proficiency in Microsoft Word, Excel, and Power Point is a plus.Must have excellent presentation and communication skills.Skills/Qualifications:Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing ExcellenceEmail resume (as a Word doc.) to Register to View for immediate consideration!!

Job Title: Customer Service Manager Company: The VanDerbeck Group Location: Petersburg, KY Description: Answers in Genesiswww.answersingenesis.org Customer Service ManagerSummary and Scope:Oversees customer service associates in all aspects of their responsibilities and assists them as needed to create a positive customer experience. Handles daily customer service inquires and complaints that are outside the scope for associates. Maintains adequate coverage in the department reassigning responsibilities as work flows dictates. Motivates the CSR team to meet monthly sales objectives.Oversees group reservation in all aspects of their responsibilities and assists them to help make the group’s visit a positive one. Monitors calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Duties and Responsibilities:Manages the day-to-day operations including staffing and coverage. Develops customer service policies and procedures to ensure consistent customer service satisfaction. Motivates customer service associates for “suggestive” selling. Outlines customer service specials, both monthly and special promotions. Coordinates with marketing and product development to ensure customer service has the most up-to-date product information. Reviews all sales sheets, including Answers Magazine, for accuracy and information prior to printing. Keeps customer service updated on all correspondence that offers products—ministry wide. Trains all new customer service associates. Designs new ideas for suggestive selling. Organizes and updates notebooks for customer service associates with suggestive selling ideas. Works with IT on reporting options that will aid customer service in pinpointing customer interests. Provides customer service and group reservations relief as needed. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Education and Experience Requirements:Two or more years of successful sales experience required, telephone sales experience preferred.Two or more years of supervisory experience required, preferably in sales or similar customer service environment.Qualifications:Must be knowledgeable and proficient with computer systems and software including Word and Excel. Professional telephone presence a must In-depth understanding of database functionality.Knowledge of Answers in Genesis products and procedures a plus. Understanding of point of sale software functionality a plus.Qualified candidates forward the following information to Register to View .  No phone calls please.Cover letter and resumeSalvation TestimonyCreation Belief StatementConfirmation of your agreement with AiG Statement of Faith (found at www.answersingenesis.org )

Job Title: Center Customer Service Coord Company: FedEx Location: Lexington, KY Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44841JobTitle: Center Customer Service Coord