Customer Service Supervisor Jobs in Kansas

Job Title: Call Center Manager Company: Location: Kansas City, KS Description: Local call center seeking indvdual for manager position. $15 hour to start plus Dental and Health inssurance

Job Title: Customer Service Supervisor - Receptionist and Mail Services - Company: Location: Manhattan, KS Description: Customer Service Supervisor - Receptionist and Mail Services We have an immediate need to fill a Customer Service Supervisor position to work on-site at a customer location to provide Receptionist and Mailroom Services. Must have strong customer service skills along with MS Office skills. Must have prior supervisor or management experience. Receptionist and mail processing experience preferred. Hours: 8 am - 5 pm, Mon - Fri POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES - Responsible for effective implementation and management of Service Excellence. - Functions as a document specialist or other operations worker. - Handles formal contact with the customer on a daily basis in IMS. - Provides training on workflow and machine operations when necessary. - Ensures payroll accuracy by overseeing and correcting all time clock punches. - Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. - Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. - Meets quality and deadline standards by the effective use of job scheduling practices. - Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. - Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. - Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. - Maintains positive internal working relationships with all department employees by communicating in a professional manner. - Completes site reports and other paperwork on time and accurately. - Completes month-end management report in the absence of Site Manager. - Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. - Responsible for managing P&L. - Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) - Requires experience in delivering classroom and/or informal training sessions. - Requires experience in operation of the most advanced machines, performing complex jobs. - Requires experience in setting goals by defining and prioritizing specific, realistic objectives. - Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: CUSTOMER SERVICE/ASST MANAGER Company: Location: Kansas City, KS Description: Needed immediately!!! Payday/Title loan asstistant needed. Great benefit package,health dental, vision, 401K, vacation. Full time position/40 hrs per week. A really fun exciting job! every day is different! Must be outgoing, detailed, motivated and loyal. Collection experience a plus. Please include a contact number with reply!!

Job Title: Motivated Call Center Manager Company: Location: Kansas City, KS Description: Business needs an experienced Manager to run their Call Center. Will work closely with the business development manager and the production team. Responsibilities: Train, motivate and develop employees in a fast-paced quota driven work environment. Requirements: Strong customer service management experience in a call center environment. Strong presentation and closing skills. Excellent verbal and written communication skills. Motivated self-starter, who can work on own initiative as well as lead. Excellent knowledge of MS Word, Excel, Power Point and e-mail software. For immediate consideration, send e-mail to the following address and place the job title in the subject line: Register to View

Job Title: Manager of Customer Service - Retail Trade Company: Location: Kansas City, KS Description: eConsultAmerica is a preferred vendor supplier on retainer with a global children's publishing, education and media company, has a corporate mission supported through all of its divisions of helping children around the world to read and learn.. Our client is seeking several experienced and savvy Customer Service Manager ? Retail Trade. This position will be based in Missouri. If you are interested please forward a brief cover-letter and your updated resume and I will respond back within one (1) business day. US Citizens or Green Card holders only apply. Contact Information eConsultAmerica Register to View - Email eConsultAmerica ? Yahoo Instant Messenger Register to View ? Skype Instant Messenger Position Details ? Manage the Customer Service, Order Entry, Accounts Receivable and Credit and Collections departments which service our client?s Trade Division including Teaching Resources and Klutz. ? Understand the Trade business, specifically the relationship between reps, buyers and the links from customer ship-to location to bill-to locations to group headquarters. ? Capacity planning, staffing planning needs for future years. ? Write manuals for procedures to be used in each of the areas managed. ? Create metrics for measuring performance and apply them. ? Work closely with Scholastic IT to transfer Trade operations in-house. ? Order Entry ? Create and maintain process for accepting Trade customer orders, including working with other departments to ensure rapid delivery of Trade orders to the correct section. ? Manage and Train the staff who are: - Entering Trade customer orders, received by mail, email, fax phone and from sales reps - Monitor the throughput of orders, to make sure all orders are processed within 1 business day. ? Customer Service ? Agree and meet customer service targets. ? Work closely with Trade Sales to ensure customer have the best possible experience while interacting with Scholastic ? Organize and utilize call monitoring facilities to keep service levels high. ? Manage the staff and / or electronic systems (voice response etc) who are: - Responding to Trade customer calls on subjects including order status, inventory status, title publication schedules etc. This may include complaints as well as simple inquiries. - Train staff in the appropriate systems for determining this information, including the Oracle EBS system and the WMS system. ? Handle problem calls that their staff cannot handle. ? Accounts Receivable ? Supervise total accountability for cash within the department. ? Manage the Accounts Receivable staff who are: - Posting cash from manual checks against accounts receivable. - Applying cash from bank lockbox via Oracle AR procedures. - Issuing refunds. - Managing customer claims for non-delivery, damaged product etc. - Applying Coop Advertising deductions, having validated that they are approved by the sales rep. ? Credit and Collections ? Manage the C&C staff who are: - Analyzing the customers whose accounts are negligent. - Contacting those customers in a friendly but assured manner. - Working out payment plans with those customers, including allowing discounted payments. - Putting accounts on hold where necessary. - Letting sales and other departments know of accounts on hold. BEST INDUSTRY ? Education/Pub lishing BEST DEPARTMENT ? Customer Service Manager ? Retail Qualifications Bachelors Degree required. Advanced Degree is preferred. Minimum of 7 years experience in customer service, order processing, accounts receivable, and collections with knowledge of trade industry. Experience in publishing industry a plus. Managerial and supervisory experience in trade related field required Ability to work with all levels of management Strong interpersonal skills Ability to develop, write and implement strategic goals Advanced proficiency with MS Excel and Word Excellent written and verbal communication skills Knowledge of all retail metrics Compensation Negotiable

Job Title: Customer Service Manager Company: Specialists Group LLC, The Location: Wichita, KS Description: Duties: Position reports to Operations Manager and supports Sales, Purchasing, IT and inventory control. Will have supervision duties over one A/P, one A/R and one Purchasing asst., one inventory control plus some IT. Work closely with customers to support supplies, automated systems equipment and programs plus enhancements. Requirements: Accounting or Business degree. Strong MS Excel & Access. High energy with good oral communications. Some supervisory background beneficial with 1-5 years industry background. Aviation or non- Aviation. How To Apply: When responding to our company: Please send only ONE e-mail/response for all positions. Please include Customer Service Manager/NJNW100304M inside email (not on subject line). Prefer resume be sent as attachment in MS Word or Text format. Please provide your wage requirements. You must reside in the Wichita area. If you are relocating to the Wichita area, please let us know in your reply when you will be in Wichita and available for interviews. Mailing Address: Resume/NJNW100304M Specialists Group LLC, The 105 S. Broadway, Suite 200 Wichita, KS 67202   See all jobs in Wichita KS