Customer Service Supervisor Jobs in Indiana

Job Title: Sales and Customer Service Supervisor Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.We are currently seeking a Prescription Benefit Specialist Supervisor. Responsibilities for this exciting new position include providing direction and enthusiastic support to Prescription Benefit Specialist (PBS) employees. The primary goal of PBS employees is to effectively present the features, benefits, convenience, and cost saving of a patient’s decision to switch to Medco’s medication by mail program. Responsibilities of the PBS Supervisor include:• Interacting with teammates in a participative management environment• Achieving Quality, Efficiency and Effectiveness goals• Conducting effective team presentations , PBS Team Meetings and one-on-one sessions• Administering company policies in a fair and consistent manner• Establishing an atmosphere that encourages teamwork • Assisting in the selection and hiring process of Prescription Benefits Specialists• Establishing goals and objectives for Teams to ensure their growth and development• Working closely with our local operations team to ensure appropriate staffing levels are maintained• Managing non-new hire training-attend training and development sessions as scheduled• Administering performance evaluations and counseling of associates• Conducting focus groups with various groups of associates to identify various trends/issues and create respective action plans• Learning and utilizing Six Sigma methodologies to help move the business forward• Actively supporting national initiatives to enhance patient/client intimacy and improve efficiencies• Effectively implementing change based on business needs• Conducting audits to ensure compliance in areas of responsibility• Other responsibilities/duties as assignedHours:Monday- Thursday 3PM- 12AM, Sat 9AM- 6PM

Job Title: Customer Care Supervisor Company: ACS, A Xerox Company Location: Indianapolis, IN Description: Customer Care SupervisorVisit the ACS webpage | Click here to see Profile Customer Care Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. Supervisory experience of a Call Center is preferred. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Customer Service Manager/Specialist Company: Spyglass Search Inc Location: South Bend, IN Description: Customer Service Manager/SpecialistMinimum of five years experience as a customer service rep or manager in a manufacturing environment.  The candidate must have good communication skills, ability to multi-task, attention to detail, strong service attitude, and the ability to work well with all levels within the organization.  Intermediate computer skills needed.   This is a profitable, stable organization in the southern part of our Michiana area. Ideal company culture for a team player.  The salary range depends upon the level of experience and education.   A college degree is not mandatory, but is a positive.   If you are looking for a new challenge please send your resume and salary history.

Job Title: CUSTOMER CARE MANAGER Company: Express personnel Services Location: Terre Haute, IN Description: CUSTOMER CARE MANAGER Enthusiastic people manager dedicated to providing customer service who possess excellent written and oral communication skills is invited to join this team. Previous experience in a prospecting sales capacity is preferred. Desirable qualities for successful candidates include high self-esteem, high achiever, honest, magnetic personality, energetic. www.expresspros.com Register to View This listing brought to you by The Tribune Star

Job Title: Customer Service Supervisor Company: Location: Fort Wayne, IN Description: Customer Service Supervisor - full-time; salaried-exempt · Supervise team of 5-10 Customer Service Representatives. Manage employee performance and service delivery to clients. · Answer inbound customer service calls and manage email communications using MS Outlook o Capture information requests for air cargo transportation ? shipping and receiving parties; origin and destination airports; estimated dates of transit, from the client o Perform data entry in air logistics management software o Determine the best routing and potential air carrier options o Determine domestic and international shipment rating o Contact an airline to ?book? cargo space o Send documents to client via fax or email to confirm flight itinerary · Track shipments using airline web sites · Compensation ? based upon experience; will participate in management level PTO Plan. No benefits at this time. · Hours ?1300 ? 2130 M-F. Minimum Requirements: · Previous supervisory experience required. · Previous call center & customer service experience required. · Outgoing personality ? potential to delight our clients. · Ability to multi-task is very important. · Flexibility ? candidate will be member of a 3 person management team. Must be willing to work nights, weekends and occasional holidays. *EWA is entering a high growth period and will require maximum flexibility in order to protect service to our clients. · Strong computer skills ? keyboarding; Internet; Windows based environment. MS Outlook. · Good ?phone? voice / verbal communication skills.

Job Title: Manager, Customer Service Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.We are currently seeking a very skilled Customer Service Manager for our new Indiana Pharmacy. The primary responsibilities this individual will be focused on will be:• Interacting with teammates in a participative management environment• Achieving Quality, Efficiency and Effectiveness goals• Conducting Supervisor Team Meetings and one-on-one sessions• Administering company policies in a fair and consistent manner• Establishing an atmosphere that encourages teamwork • Assisting in the interview process of CSRs, REs and Supervisors • Establishing goals and objectives for Customer Service Supervisors to ensure their growth and development• Working closely with our local operations team to ensure appropriate staffing levels are maintained• Ensuring all client issues are responded to in a timely manner• Administering performance evaluations and counseling of Supervisors• Attending training and development sessions as scheduled• Conducting effective team presentations• Handles escalated issues on behalf of Senior Management• Conduct focus groups with various groups of associates to identify various trends/issues and create respective action plans• Partner with supervisors as necessary to update them on related individual associate issues or trends that need action based on the team configuration• Actively supports national initiatives to enhance client intimacy and improve efficiencies• Effectively implements change based on business needs• Conducting audits to ensure compliance in areas of responsibility• Other responsibilities/duties as assignedCome make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Michigan City, IN Description: Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Positive Customer Service Manager needed Company: Location: Indianapolis, IN Description: Customer Service Manager needed. Must be organized with paperwork as well as extremely organized managing tasks to be completed, detail oriented, accurate, have outstanding interpersonal skills and be able to provide a high level of customer service. Duties include : ? Extensive customer service ? Invoicing ? Handle all complaints ? Scheduling pick ups and deliveries and additional scheduling ? Writing very detailed proposals ? Light Book keeping Requirements include: ? A team player that will support and cooperate with others. Must be very very positive and happy! ? Great communication skills both verbal and written required. ? Excellent PC software and hardware, including the Internet and Microsoft Office applications required (MS Word, MS Excel, MS PowerPoint and MS Outlook). ? Proven quality and client service mindset required. Send in resumes for consideration.

Job Title: Customer Service Supervisor Company: Whole Foods Location: Indianapolis, IN Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service. All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader Establish and maintain a positive work environment that supports a high Team Member morale. Communicate and maintain Team Member safety and security standards. Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs. Assist in training of new Team Members, utilizing learning checklists and training materials. Complete sweep worksheets as required. Support national, regional, and store programs. Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices. Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system. Perform all tasks assigned to the Customer Service booth. Open and close department according to established procedures. Oversee team and resolve difficult customer situations. Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits. Determine break schedule and insure all necessary breaks are given. Communicate team concerns to the Team Leader and Associate Team Leader. Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor. Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member. Extensive knowledge of Customer Service Team procedures and policies. Capable of teaching others in a constructive and positive manner. Minimum 1 year Customer Service experience or equivalent. Ability to communicate effectively with customers and team members. Ability to perform physical requirements of position. Ability to operate all necessary equipment. Strong organizational skills; basic computer skills. Ability to work a flexible schedule including nights, weekends and holidays as required. Able to prioritize efficiently and delegate responsibilities. Stand and walk for extended periods of time. Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds. Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

Job Title: INDIANAPOLIS, IN - CLIENT SERVICES MANAGER - WATER Company: AECOM Location: Indianapolis, IN Description: Working at AECOM makes you a member of a global team and an award-winning company. You are supported through a network of connections within your role, your discipline and the regions in which you operate. With 41,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.At AECOM, we are addressing the world's need for clean water. Our water specialists work together worldwide to find innovative and holistic solutions to the water shortage issue. Communities around the globe are challenged to find effective ways to provide dependable water supplies, and to restore the water we use to continue sustaining the natural environment.Our Water Business Line in Indianapolis, IN is seeking a dynamic, aggressive professional to serve as a Client Services Manager providing our clients with superior engineering consulting services.   The Client Services Manager serves as the primary company liaison between our clients, our project teams, and our technical staff in order to develop, implement and monitor processes that drive 100% client satisfaction. This is a rare opportunity with an existing technically advanced group, with a strong backlog and an excellent client base. The successful candidate is an articulate and proactive communicator, experienced in professional engineering services in support of civil and environmental projects, understands the business of consulting engineering and appreciates the importance of complete client satisfaction.  The Client Services Manager will develop a detailed understanding of each client's future direction and consulting engineering requirements.  QualificationsQualifications require a proven track record of success working with multiple municipal clients. Position is ideal for a strategic thinker and tactical doer.In addition, the successful candidate will be responsible for designing and implementing business development strategies and successfully leading project teams to win large projects in the Indianapolis market.  Also may be required to assist in other markets.Must have a proven track record of developing relationships with clients and also leading successful project pursuits. Must have successful current client relationships in relevant market and be capable of continuing to grow business opportunities.  Must demonstrate the ability to attract and retain clients in the area, build backlog, and lead marketing pursuits.Requirements include a BS in Engineering (advanced degrees a plus) and an Indiana Professional Engineering license.  To qualify you will need to have at least ten years of industry experience with municipal and commercial environmental engineering with an emphasis in Water/Wastewater infrastructure projects. BenefitsAECOM employees around the world enjoy a wide range of benefits and competitive compensation package.  AECOM is much more than just a place to work.  It's a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide.  It's a place that values the diversity of our areas of practice and our people.  It's what makes AECOM a great place to work and grow.  Come grow with us!  For more information on AECOM, please visit our website at www.aecom.com AECOM is an Equal Opportunity Employer.