Customer Service Supervisor Jobs in Illinois

Job Title: Senior Manager, Customer Service Company: Armour-Eckrich Meats Location: Lisle, IL Description: Job DescriptionArmour-Eckrich Meats is looking for a Senior Manager of Customer Service who will oversee and direct the customer service department to ensure the effectiveness of the area. Review and evaluate policies and procedures to provide high levels of customer service and to promote good customer relations. Review established methods to identify areas for improvements, develop action plans and drive improvements across the team.

Job Title: Metro Customer Service Mgr 1 -Lemont, IL Company: U.S. Bancorp Location: Lemont, IL Description: Manages the branch and supervision of non-exempt branch staff. This includes interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Ensures branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.Your Career is Here.

Job Title: Associate Supervisor, Call Center Company: Nicor Inc. Location: Naperville, IL Description: Nicor National is a subsidiary of Nicor Inc. that provides a wide range of products and services bringing comfort and reliability to tens of thousands of residential and commercial customers. In addition to energy management and warranty plans and programs, Nicor National offers a complete menu of heating and air conditioning products and services through its wholly-owned companies. Position ProfileThe Associate Supervisor, Call Center, is responsible for meeting daily client inbound/outbound customer service and sales goals, while meeting our customer satisfaction expectations. This person will be responsible for supervising 10-15 account representatives and call center activities, as it pertains to sales, productivity, attendance and quality of their respective team members.Position Responsibilities: * Supervise 10-15 account representatives * Provide daily coaching and feedback to maximize account representatives performance * Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques * Conduct weekly account representative monitoring and coaching * Conduct performance appraisals * Conduct weekly tailgate meetings with team * Communicate results and client feedback to Sales Operations Manager * Ensure an environment of continuous improvement * Ensure Company & Departmental goals are achieved * Ensure customer service excellence and quality * Model Nicor National Values in all interpersonal communication

Job Title: Customer Support Supervisor Company: TEKSystems Location: Chicago, IL Description: Reporting to the DBO, the CSS is responsible for providing and ensuring the highest level of customer service to internal and external customers as well as Corporate OSG and field office employees. The CSS oversees and ensures operational compliance to policies and procedures. They are also responsible for the day to day supervision and development of the field support personnel. The CSS is the point of contact for escalated issues involving internal and external customers. Essential Functions of the Customer Support Supervisor:- Recruit, interview, hire, counsel and terminate field support personnel.- Welcome, administer and process internal new hire orientations.- Provide guidance and direction (in partnership with Corporate Human Resources) to branch level employees in the interpretation and administration of personnel policies and procedures, assuring consistency and fairness in all employee relations issues.- Achieve excellence in operations through auditing the collection of business critical information and data integrity.- Ability to exercise judgment within generally defined Company policies and practices selecting methods and techniques for obtaining solutions. - Oversee office spending and delivery cost, unemployment and worker's compensation and assure employee awareness at branch level regarding the administration and interpretation of policies and procedures surrounding each area.- Monitor office equipment and usage, and manage facility to ensure your office space is in alignment with building policies.- Manage office filing systems to make certain proper retention and compliance to state and federal guidelines.- Responsible for continued education and development of field office support personnel, to include regular performance assessment and goal setting (Performance Plus and Skill Soft).- Able to hold team members accountable for job function through assessing areas of strength and improvement.Qualifications:- BA / BS degree preferred.- Capability of working in a team oriented environment that is fair, open and honest.- Thorough knowledge of business policies and human resource practices.- Able to lead change processes.- Excellent leadership, interpersonal and communication skills.People. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers.

Job Title: looking for managers csr and general help Company: Location: Peoria, IL Description: Small distribution company looking for managers,customer service,and general help.call today Register to View reference number 710#

Job Title: Customer Service Supervisor Company: Thermo Fisher Scientific Location: Vernon Hills, IL Description: Company Information Thermo Fisher Scientific (NYSE: TMO) is headquartered in Waltham, MA, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit http://www.thermofisher.com.   The Customer Channels Group delivers a comprehensive array of products and services to the scientific research, healthcare, safety and science education markets.  Our portfolio offers the broadest array of consumables, equipment and supplies, sourced from thousands of manufacturers around the world.  We also offer our customers supply-chain managerial services, delivery systems and business solutions that enable them to lower their costs, enhance efficiency and focus on their core areas of expertise.    Cole-Parmer is part of the Customer Channels Group and is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world.  Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research.      Job Description   Job Title: Customer Service Supervisor Reports To: Customer Service Manager Group/Division:  Customer Channels Group Career Band:  III Location: Vernon Hills, IL  No. of Direct Reports:  FLSA Status: Exempt     Position Summary:  Supervises, coaches, trains, evaluates, and recommends disciplinary action if needed, for a team of in-bound customer service representatives. Provides guidance and support in performing numerous functions, some of which involve team members from other departments.  Provides leadership in a manner that reflects our organizational culture and our four values.  Addresses employee performance issues as they arise, in consultation with the manager.  Ensures team delivers stellar customer service. Monitors overall call and work flow and makes adjustments or process improvements to achieve service level goals. Acts as a liaison between Domestic Customer Contact and other functional areas as well as a leader in corporate initiatives/project management.   Essential Functions: 1.       Provides leadership to a group of in-bound customer service representatives, who provide timely solutions to customer needs. Participates in the candidate selection. trains, evaluates, and recommends discipline when necessary. Supervises staff in a manner that is consistent with out organizational culture, which is based on four values:  Integrity, Intensity, Innovation, and Involvement and on open communication.  Actively seeks development opportunities for team members.  Promotes a friendly environment, good morale and cooperation among team members.  2.       Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring call metrics.  Assists in determining the resolution of all customer situations. Maintains staffing and processes to handle large volume of in-bound customer calls and inbound fax, mail, EDI and web customer orders and request.  Staffs by reinforcing core principles of world class customer service.  Redirects scheduling to compensate for absent agents, lunches and breaks. 3.       Maintains and monitors performance, productivity, attendance records, associate reviews and continual appraisals of staff. Ensures service level objectives are met through monitoring call metrics. Provides ongoing feedback to employees on their performance against the metrics and on the quality of calls.  Reinforces a customer focused orientation. 4.       Contributes to the development and design of entry systems and upgrades to the system. Beta tests and provides feedback to the Information Technology Group. Monitors implementation; troubleshoot any issues with AS400 programs. 5.       Evaluates employees’ training needs, identifies possible solutions and arranges for needed associate training and development. 6.       Supports Practical Process Improvement and focuses on improving processes with the goal of providing stellar customer service. 7.       Helps with DCC Help Assist Line. 8.       Communicates professionally, clearly and accurately with departments who work closely with the customer service team.  Works to maintain a professional and productive relationship with members of other departments. 9.       Prepares and reviews various operational reports, such as call volume reports or individual associate performance reports. 10.   Ensures that national security requirements and other legal requirements such as SOX are met, as part of daily interaction with customers and when necessary, performs end-user screening by asking for end user information. Verifies end use of product along with asking for ultimate destination for orders, and asks customers for specific products being purchased or returned. 11.   Supports our efforts to capture all critical end user and customer data, and that such information is accurately entered into the system for future mailing list use. 12.   Performs other duties as assigned.   Minimum Requirements/Qualifications: Bachelor’s Degree in Management, Business Administration, or in a related field, or equivalent combination of education and experience. At least four years of progressive experience, including one year of previous supervisory experience in a fast-paced call center or customer service environment. Non-Negotiable Hiring Criteria: 1.       Must possess the leadership and supervisory skills be able to lead, coach and motivate a large group employees along with excellent interpersonal skills to relate well to employees, peers, various levels of management, and have a strong customer orientation to develop strong customer relationships. 2.       Must possess strong written and communication skills to clearly express his or her ideas, share technical information, communicate well with customers and all levels of the organization, write procedures and develop plans.  Must be able to handle conflict well and give positive and negative feedback along with managing performance issues.  3.       Must possess strong analytical and problem-solving skills to be able to evaluate, interpret information and procedures, understand and act on client prepared documents, respond to issues with creative problem solving. 4.       Must possess strong organizational skills to meet deadlines and assist staff in multi-tasking. 5.       Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues. 6.       Must be self-motivated, stress and pressure resistant, as well as a quick learner. 7.       Must be computer literate and possess intermediate skills in Microsoft Suite, Outlook, Word, PowerPoint, and Excel.   The above statement

Job Title: Call Center Manager Company: Location: Bloomington, IL Description: Needed: Call Center Manager to lead team members, in a customer service oriented envoronment.

Job Title: Client Services Manager Company: Cisco Systems Location: Chicago, IL Description: Flexible Work Option: No

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 10 S. River Company: MB Financial Bank Location: Chicago, IL Description: Job Requisition ID: WD12249 Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 10 S. Riverside Plaza Job Type: Full-Time Location: Chicago, IL Years Experience: Job Location: Job Description:Reference: WD12249 Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base. Essential Duties and Responsibilities include the following: Complete knowledge of Customer Service Associate I, II and III. Responsible for the development and training of the Customer Service Associates. Provides on-going sales and service coaching, leadership and mentoring. Responsible for designation and proper utilization of over-ride authorities. Assist CSA’s in working with unusual or difficult problems. Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy. Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy. Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives. Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints. Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives. Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure. Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff.. Responsible for all tracking and reporting as directed by the Management. Reviews overdrafts as needed, according to Bank policy. Make recommendations to the BCM about possible ways to improve the Banking Center. Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan. Create and implement action plans when needed to better the quality of service in the Banking Center. Encourage team environment through effective leadership and coaching. Meet goals set by Retail Management. Some branch travel required. Must be flexible to travel to other bank locations as needed. Encourage team environment. Comply with Bank’s policies and procedures. Comply with all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred. Language Ability: Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public. Math Ability: Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090511

Job Title: Customer Service Manager Company: Systems Research Inc Location: Chicago, IL Description: This person will be responsible for overseeing CS team(3-4pp) and working closely with sales and the plant to make sure the orders are processed and shipped correctly. Publish metrics on shipping, credits status, account performance, customer satisfaction. Provide feedback to CSRs, Operations and Sales on branch metrics to improve Service and Ease of Doing Business.   Staff recruitment, training and coaching staff to deliver a high standard of customer service. Develop customer service procedures, policies and procedures.  Provide order, service and timing information  proactively.