Customer Service Supervisor Jobs in Idaho

Job Title: Customer Service Manager Company: Saia, Inc. Location: Boise, ID Description: Is your career taking you where you want to go? Saia, Inc. (NASDAQ: SAIA) is a less-than-truckload provider of regional, interregional and guaranteed services covering 34 states. Saia is home to the industry-leading Xtreme Guarantee product, which guarantees total customer satisfaction from pick-up through invoicing. Saia offers complete North American coverage through partner agreements. With headquarters in Johns Creek, Ga., and a network of 147 terminals, the carrier employs 7,400 people. For more information on Saia, visit the Saia Website at http://www.saia.com/ . The road to a great career starts with Saia! We are seeking an experienced Customer Service Manager to oversee a busy inbound call center at our Boise General Office located in Boise, ID. Responsibilities include (but are not limited to): Manage the customer service department. Analyze/negotiate accounts. Maximize operating efficiencies. Responsible for hiring, training, and discipline of departmental personnel. Provide daily/weekly reports to the company. Travel as needed. The successful candidate will possess the following attributes: Experience managing an inbound customer service call center Experience managing up to 50 employees Experience handling escalated customer issues promptly and professionally Experience serviceing key accounts Exceptional organizational and communication skills Excellent people and motivational skills Experience with employee training, coaching, and progressive discipline counseling Experience with scheduling Computer literate (Word, Excel, Email) Exceptional customer service skills Record keeping and filing Saia offers an excellent benefits package: *Market-based salary *Health Insurance - Medical/Rx/Vision/EAPwith very affordable employee contributions *Optional Dental Insurance *Free Health Insurance after 10 years of service (no employee contributions)!! *Free Life Insurance *Free Salaried Continuation program *Free Long-term disability coverage *Other optional benefits such as supplemental life insurance, supplemental accidental death & dismemberment, critical illness insurance *401(k) plan with immediate vesting *Paid Vacation days, holidays and Personal/Sick Day *Employee Stock Purchase plan *Credit Union *Scholarship program *Employee recognition programs Become part of the mission… At Saia, we are guided by a three-part mission that recognizes both our customers' needs as well as the needs of our employees. Based in part on our proprietary CSI (Customer Service Indicators) program, it is a mission that is truly unique in the industry. Partner with a successful company that built its mission statement around how the company operates each day: "Provide the best-in-class regional service defined by our Customer Service Indicators with cost-effective processes in an environment that respects employees and recognizes excellence." Who we are… *An established company that offers stability and security for you and your family while maintaining a young, innovative vision of the future. *A company that is committed to rewarding an employee’s superior performance by allowing lateral or promotional transfers. *One of the most successful LTL carriers in the U.S. *A growing corporation, offering the best in benefits and opportunities to inspire every member of our team. If you are a person that takes pride in your work, presents a positive image, and has a strong work ethic, then we welcome you to become part of our team! Preferred Qualifications: College degree Customer service/call center experience Supervisory experience Knowledge of AS400 computer system Knowledge of Microsoft Office Suite TO APPLY: COMPLETE ON APPLICATION AT www.saia.com OR COPY AND PAST LINK BELOW INTO INTERNET BROWSER https://www.saiasecure.com/career/details.aspx?cat=CUSTSVC&subcat=MGRCUSTSVC&tid=BGO Candidates Must apply via our web site.