Customer Service Supervisor Jobs in Georgia

Job Title: Manager, Client Services Company: Thomson Reuters Location: Atlanta, GA Description: Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the worlds most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/The Healthcare Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.This position is contingent upon the award of new business.Responsibilities:Develop client-specific cost savings and profit-improvement strategies, implement required services and document return on investmentManage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.Provide leadership on consulting engagements and engage in billable consulting activity, as appropriate and/or required, in partner ship with client team members.Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities including database production processes.Organizes interdepartmental activities ensuring completion of the projects on schedule and within budget constraints.Meet regular in face-to-face meetings with the client.Manage and monitor client satisfaction and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Title: Call Center Manager Company: Location: Savannah, GA Description: Must be able to motivate, train and develop employees. Full benefits available.

Job Title: Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) Company: Kaiser Permanente Location: Atlanta, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014523 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Atlanta, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 2, 2010 Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN)- To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations.- Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties.Essential Functions:- Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards.- Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.- Ensures that registered nurses are working within the scope of nursing practice- Demonstrate strong clinical knowledge, judgement and competency skills.- Ensures that telephone access and service standards are met and sustained- Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.- Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.- Understands, Interprets and acts on statistical measurements of individual and Call Center performance- Accepts calls from patients for nurse triage and advice, and documents the same- Responds to emergencies according to Call Center and organizational policies and procedures- Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.- Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff- Develops monthly work schedule for all Call Center registered nurses.- Participates in annual review of staff performance utilizing the Performance Development Process- Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff- Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes- Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness- Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives- Performs annual competency validation skills assessment- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.- Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.- May perform other duties as assigned.Qualifications:Basic Qualifications:- Current RN licensure in the State of Georgia- Obtain BLS certification within 90 days and maintain- One to three years progressive management and leadership experience- Three to five years nursing experience- Excellent communication skills- Basic keyboarding skills- Complete a Customer Service Assessment-Preferred Qualifications:- BS in Nursing- 5 years management experience- Customer service aptitude demonstrated through Customer Service Assessment

Job Title: Technical Client Services Manager Company: Fiserv, Inc. Location: Norcross, GA Description: POSITION PURPOSE: M/b> Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. RESPONSIBILITIES: * Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. *Establishes, implements, and maintains client service standards to ensure client satisfaction. *Initiates measures to maintain and improve client satisfaction. Generates and develops ideas to support Service Excellence. *Develops policies and procedures covering order processing, general correspondence, and resolution of client complaints. *Coordinates support service with other operating departments. *Manages the activities of the Client Service Representatives team. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: Bachelor’s Degree, Business or Finance preferred. Job Related Experience: Ten years or more experience in a technology products business, a substantial amount of which must have involved managing a client service team of 10 or more people. Experience in a business-to-business service environment desired. Accountable for all actions and decisions made by a department or group. Almost all problems will be solved using sound judgment acquired through significant experience. Management Experience: Demonstrated commitment to ongoing professional development as a client service manager, commitment to continuing education as demonstrated by continuing course work/seminars/certifications, extensive knowledge of client service systems such as ACD, case management, load management etc. Proven experience developing management metrics for the client service function, in hiring and firing and development of staff in the client service function. Excellent written and verbal communication skills as well as analytical skills for sound problem solving. Functional Area Skills/Knowledge: Requires extensive and broad knowledge of the organization, industry, and relevant external forces. Must have significant understanding of directing client services programs. Excellent leadership skills and ability to motivate employees to perform at peak standards. Strong knowledge of banking and lending industry. Strong knowledge of Fiserv business and products. Working knowledge of computer software and quality assurance. Knowledge of budgets and financials. Knowledge of statistical analysis. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Hiring Now !! Customer Service Manager -$25/hr Company: Location: Atlanta, GA Description: A Customer Service Manager who must demonstrate excellent technical skills and knowledge coupled with strong leadership, planning, and management abilities. The primary objectives of this position are: * To maintain exceptional customer service and satisfaction through the day-to-day customer interaction * To assist in developing new customer relationships, providing technical solutions to customer issues, and to provide pre and post sales support. * To formulate and implement process and service improvements. The Customer Service Manager will create project plans and manage projects for implementation of technology solutions, system upgrades and fixes for new and existing customers. The manager will supervise the customer service staff and be responsible for managing the staff. This includes frequently interfacing with customers, company developers and sales representatives to assist with problems or post-integration issues, including implementation of our products in their customer facilities or arranging for system fix. Job Qualifications: -The ideal candidate will have five years of sales or project management experience in a high-tech industry and successful experience in providing customer support. -Bachelor's degree in business or other technical field. -Project Management experience desired. -Experience in a custom development project environment is desirable, especially knowledge of technology product implementation Requirements: - Strong work ethic ? self starter- motivated - Ability to quickly learn technology concepts and terminologies - Excellent phone presence, high degree of professional acumen - Strong communication skills, excellent listening skills - Strong Microsoft Office skills and ability to quickly learn new applications - Detail oriented - Strong communication skills, excellent listening skills - Positive attitude ? excellent interpersonal skills - Ability to multi-task in an extremely fast paced environment - Strong problem solving skills. Email your resume if interested.

Job Title: Medical Information Call Center Manager Company: UCB Pharma Location: Smyrna, GA Description: SUMMARY   Manage all aspects of UCB's Medical Information Call Center activities to ensure accurate, tailored, and fair balanced information is communicated in response to unsolicited medical/scientific inquiries in a timely manner and with a focus on high quality customer service.   MAJOR ACCOUNTABILITIES   Management Responsibilities Manage Medical Information (MI) Associates to ensure accurate, timely, fair and balanced information is communicated in response to unsolicited Medical Information inquiries. Develop, implement, and maintain a training program for the MI Associates. Oversee staffing and personnel cross-training plans to maintain Medical Information Call Center coverage consistent with department and company needs. Monitor, analyze, and communicate internal and external customer feedback to the Associate Director Medical Information.  This includes trending of issues and generating reports for management to highlight issues and opportunities for improvement. Monitor and review activities of MI Associates to ensure the MI Call Center is in compliance with company policies and procedure. Ensure all incoming calls are responded to within the same business day by telephone and within 2 days for written correspondence or in accordance departmental goals and/or policies. Periodically review call volume and response time in accordance departmental goals and/or policies. Work collaboratively with internal stakeholders such as Drug Safety, Customer Service, and Quality Assurance to ensure non-medical information requests are appropriately handled.  Provide support to the Associate Director Medical Information in responding to internal/external audit requests.   Medical Information Call Center Responsibilities Receive incoming medical information inquiries via telephone, e-mail, or fax, from the medical community, patients, and caregivers regarding all UCB products across all therapeutic areas (marketed and investigational) Document all incoming inquiries into the medical information database system Respond to medical/scientific inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, FAQs, Standard Response Letters) Escalate appropriate inquiries to the Medical Information Specialists or Associate Director of Medical Information Document incoming reports of adverse events (AE) and/or product complaints (PC) and triage the information and/or call to Drug Safety or Quality Assurance in accordance with Standard Operating Procedures and/or policies. Document and triage other non-medical information inquires as appropriate (e.g., customer service, corporate communications, investor relations, etc.) Provide medical inquiry support to field force including fulfillment of Standard Response Letters Identify recurring questions that do not have an approved response Utilize advanced customer service skills to meet or exceed customer expectations Regularly meet with Medical Information Specialists to share product information Gather and share customer insights with Medical Information Specialists / Associate Director Medical Information Maintain relevant product and disease state knowledge regarding UCB's products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations EDUCATION   MSN, MHA, or R.Ph degree (or higher) in related medical field with sound knowledge of biomedical sciences and therapeutic principals (licensed professional with advanced degree preferred).    EXPERIENCE   3-5 years of management experience 1-3 years of Call Center experience Scientific background in CNS and/or immunology helpful. 2-4 years Medical Information or Pharmaceutical related experience preferred.   SPECIFIC SKILLS   Strong people management and leadership skills; ability to effectively lead and motivate a highly talented, group of employees Knowledge and competence with databases (specifically IRMS) preferred Advanced phone call handling techniques Ability to understand Proficiency in use of PC applications.  Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Demonstrated ability to understand, analyze, summarize, and communicate medical/scientific information on multiple levels (e.g., to MDs, PharmDs, patients, and caregivers). Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

Job Title: Client Services Manager Company: VSoft Corporation Location: Duluth, GA Description: SUMMARY Provides operational support for resolution of problems related to Fiserv ITI Core Banking products which includes Microsoft technology, Dell Server technology, and in-house application software. Participates in the installation of products including initial server configuration and remote support of servers. Perform basic project management for assigned projects which includes tracking milestones and contacts for the project. Serves as the primary on-call representative during non-business hours (nights, weekends and holidays) as needed. Performs test assignments and documents test results for quality assurance. RESPONSIBILITIES Responds to requests received via telephone, fax, or Web. Gathers information and reviews carefully. Evaluates and assesses situation as understood. Relays back to customer to ensure focus is on solving correct problem. Obtains sufficient information to determine the possible cause of the issue. Works independently to determine the best and most efficient solution to resolve the customer*s operational and technical issue(s), including procedural changes as necessary. Analyzes, diagnoses, and resolves a variety of semi-complex product and technical related issues on an ongoing basis. Determines when a problem reported by a financial institution is a program error for which a system change request should be submitted. Thoroughly documents all call related activity for call tracking and historic purposes. Offers suggestions and information on solutions for the problem resolution database. Determine if product parameters are set in accordance with customer*s stated requirements and provides customer with guidance on parameter changes to implement new card related and ATM programs. Participate in conference calls with financial institution staff and 3rd party vendors for problem determination through resolution. Participate in requirements definition for routine product enhancements based upon understanding of customer needs and system utilization. Provide additional on-site live support for new installations and upgrades. Documents solutions to be included in internal department procedures. Review financial institution processing requirements and recommend server configurations. COMMUNICATION:Possesses excellent oral and written communication skills. Communicates with internal and external personnel at all levels and explains instructions in terminology appropriate to the specific audience. Communicates with third party vendors. SUPERVISION Works independently on a project basis with minimal supervision. May require more detailed direction when given unusual or non-standard assignments. PROBLEM SOLVING AND JUDGMENT Handles a diverse range of problems from basic to moderately complex and often involving several variables. Regularly responds to customer problems and issues, remaining calm, and determining the correct resolution process. Can provide support for recommendations in clearly understandable and logical spoken and documented form. Serves as initial contact on emergency line when an entire ITI system is non-operational. Must be able to apply knowledge, experience and common sense to bring the systems components back on-line. REQUIREMENTS Typically has an Associate*s degree or equivalent five years of related experience. Previous exposure to ITI Core Banking and related processing in a financial institution environment is mandatory. Specific subject matter understanding of areas related to financial institution and/or IT operations is also helpful. Exhibits strong computer literacy and a quick, comprehensive ability to learn products, techniques, processes and involved equipment. Regularly exhibits ability to remain calm and resolve problems in stressful or time-constrained situations. Consistently works well when working with difficult customers. Familiar with Local area networks, TCP/IP protocol, addressing, firewalls and communication devices. Familiar with SQL queries and Microsoft SQL Server. Familiar with Configuration Management processes and procedures.

Job Title: Import/ Export Customer Service Supervisor Company: Manpower Location: Roswell, GA Description: Supervise the Customer Service Department and staff* Order entry for the product lines* Handle incoming calls, faxes, and email requests for the product lines * Work directly with customers, distributors, representatives and sales offices* Provide export documentation to factories as required* Interface over the telephone with customers, channel partners and personnelfor timely resolution to problems* Escalate critical problems as required* Work import clearance delaysOther Requirements:* In-depth knowledge of U.S. Export Regulations* Knowledge of Great Plains (order entry, returns) preferred* High School Diploma/GED* Ability to work independently, manage multiple tasks, and engage assistance whenneeded* Strong interpersonal and computer skills* 1-3 years experience working with MS Office5-7 years Customer Service experienceManpower is an Equal Opportunity Employer (EOE/AA)

Job Title: Account Service Manager Customer Care Company: Reed Business Information Location: Norcross, GA Description: •Bachelor’s Degree1-3 years of experience with RCD•3-5 years of relevant experience in product training, high level customer service, product support or sales. •Must have a thorough knowledge of market segments and how customers in each segment use RCD products/services.•Must have a proven proficiency with RCD’s data delivery methods, specifically Reed Connect and DataLink – preferred.•Must possess excellent verbal, written skills, and interpersonal skills. •Must have the ability to train and demonstrate RCD products, often breaking down complex ideas into easy-to-comprehend thoughts.•Must have polished, professional customer business and relationship skills.•Must have the ability to travel up to 35%. •Must have demonstrated project management, tracking, and implementation skills.•Must possess the proficiency to learn new products and services.•Must have the ability to work in a matrixed team environment.•Must possess strong analytical skills.•Must have a proficiency in Microsoft Office applications (specifically Excel and PowerPoint) and Microsoft Outlook. Description : This position is responsible for working with large accounts in the US and Canada, primarily Building Product Manufacturers, throughout their account lifecycle. This position is responsible for full account management including (but not limited to) advancing and managing the customer relationship, maximizing data and system utilization through frequent touchpoints, monitoring and measuring customer satisfaction, generating successful outcomes and key metrics, and demonstrating products. All activities are conducted in an effort to maintain strong customer relationships and the highest levels of customer satisfaction, while delivering value and results. This position will be expected to deliver “above and beyond” service and seek opportunities to go the “extra mile.” The Key Account Manager is responsible for implementation of new accounts; which includes setup and training, as well as development of action plans to ensure full utilization of all RCD products and services.The main goal of the Key Account Manager is to establish and maintain positive relationships with customers and deliver a degree of customer service that assures renewal. Key Responsibilities:• Serve as the primary contact for Key Accounts (post sale). • Establish and maintain a positive relationship with the customer.• Through frequent interaction with the Key Account Executive contribute and assist in the sales process by providing product knowledge, best practices, assisting in system trials, and assessing customer needs.• Set-up Key Account customers according to contract, provide training, and develop touchpoints to drive usage.• Coordinate technical support through validation and engaging other RCD teams, if necessary.• Measure and analyze the effectiveness and usage of products for each customer. • Identify opportunities to enhance profitability and growth in new sales and upgrades.• Alert management to troubled accounts and develop action plans to manage “at risk” business.• Record and track all customer activities in Onyx, particularly phone calls/email.• Ensure closure for all open items in a timely manner.• All other functions as required.

Job Title: Collision Estimator (Customer Service Manager) Company: Location: Atlanta, GA Description: ABRA Auto Body & Glass, "America's Most Recommended" is seeking a professional, energetic and sales oriented individual to work in our very busy Newnan repair center as a collision estimator. 3 years of experience required. Must have knowledge of computer estimating software packages and DRP procedures. Ability to handle multiple projects and flexibility a must! ICAR and ASE preferred. Bi-lingual a plus. Medical, Dental, Disability, 401(k) and more! Bkgd/Drug screens required. To apply, visit our web site at www.abraauto.com and complete an online application (reference job ID#. Or, fax to Register to View . EOE