Customer Service Supervisor Jobs in Florida

Job Title: Customer Service Supervisor - Oldsmar, FL-322076 Company: UnitedHealth Group Location: Oldsmar, FL Description: Job Category:Customer ServiceReference Code:322076Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Customer Service Supervisor - Oldsmar, FL-322076UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionOvations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel. That's how it is at Ovations. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication. Primary Responsibilities: Providing expertise and customer service support to members, customers, and/or providers Direct phone-based customer interaction to answer and resolve a wide variety of inquiries Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.Qualifications Qualifications: 2 + years experience supervising 20 + direct reports is required Intermediate MS/Office (Word, Excel & Outlook) is required High School Diploma or GED is required Undergraduate degree is strongly desired Experience coaching, mentoring and assisting employees met goals is required Healthcare experience is a plus Experience in a customer service role with increasing responsibility is preferred Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: CUSTOMER SERVICE MANAGER, VENDING Company: Compass Group Location: Miami, FL Description: A Fresh Approach To Great Results. Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success: Job Description: Location: Miami, FL This is a Great Opportunity to become a leader in a great company and growing Sector of Compass Group, Canteen Vending Services. As a Customer Service Manager you will supervise and coordinate activities of route servicepersons to assure the highest standard of customer service by performing the following duties: Responsibilities: Responsible for the growth of our vending business. Responsible for communication to and retention of client accounts. Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals. Coordinate vending installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met. Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained. Schedule and modify route structure to improve productivity and control overtime compensation. Stay current and abides by all parts of collective bargaining agreements, where applicable. Qualifications: Two year College degree preferred or the equivalent combination of education and experience. Ability to calculate interest, commissions and pricing. Experience in a route based business preferred Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Valid driver’s license and good driving record. Must be bilingual - fluent in both English and Spanish. Great People. Great Service. Great Results. At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job Title: Supervisor Customer Care (55028763) (Miramar, FL) Company: Comcast Location: Miramar, FL Description: Southern/Miramar Customer Service - Supervise a team of Customer Care Professionals including establishing performance goals, providing FOCUS and performance reviews, and supporting team and individual employee development - Partner with Team Manager to Coach and develop, lead an effective Customer Care team to achieve clearly defined realistic productivity goals - Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing call monitoring, reports and other call center technologies - Provide coaching and feedback on employee performance that ensures consistency and a high level of customer service. - Facilitate positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees - Support team members in problem solving to attain first call resolution - Actively promote and motivate individuals and the team toward achievement of sales goals. - Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities. - Interview, evaluate, hire, lay-off, promote and reward employees and/or applicants or effectively recommend such actions. - Provide feedback, coaching and disciplinary action (up to and including termination or discharge of employment) to employees, or effectively recommend such actions, to help improve employee performance. - Resolve and adjust employee concerns and grievances. - Punctual, regular, and consistent attendance Other related duties as assigned Required Skills: 1

Job Title: CUSTOMER SERVICE MANAGER, VENDING Company: Compass Group Location: Gainesville, FL Description: A Fresh Approach To Great Results. Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success: Job Description: Location: Jacksonville, FL This is a Great Opportunity to become a leader in a great company and growing Sector of Compass Group, Canteen Vending Services. As a Customer Service Manager you will supervise and coordinate activities of route servicepersons to assure the highest standard of customer service by performing the following duties: Responsibilities: Responsible for the growth of our vending business. Responsible for communication to and retention of client accounts. Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals. Coordinate vending installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met. Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained. Schedule and modify route structure to improve productivity and control overtime compensation. Stay current and abides by all parts of collective bargaining agreements, where applicable. Qualifications: Two year College degree preferred or the equivalent combination of education and experience. Ability to calculate interest, commissions and pricing. Experience in a route based business preferred Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Valid driver’s license and good driving record. Great People. Great Service. Great Results. At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job Title: Customer Care Call Center Manager Company: Home Diagnostics Inc. Location: Fort Lauderdale, FL Description: Manage call center operation of product inquiries and provide excellent customer care to end users Home Diagnostics, Inc. Home Diagnostics, Inc. based in Fort Lauderdale, Florida, since 1985, is one of the leading providers of diabetes products to retail pharmacy, mail service home medical and the durable medical marketplace. Having gone public in 2006, HDI is traded on NASDAQ: HDIX. HDI also works closely with hospitals and long-term care facilities to help them more affordably monitor and manage their patients with diabetes. We have expanded our partnerships to include dialysis and respiratory care centers that have a high incidence of diabetes among patients receiving treatment. Please visit our website: www.homediagnostics.com We offer a competitive salary, company performance bonuses, and a full benefits package including 401(k). We create a stimulating work environment that places a premium on associate contributions and development. HDI will re-locate the right candidate to warm, sunny South Florida. Send resumes to Bill Brown, Corporate Recruiter. HDI currently has an opening for Customer Care Manager based at our corporate offices in Fort Lauderdale. Summary: Manage the call center operation of product inquiries and provide excellent customer care to the end-users of our products ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage a team of 35+ customer care phone agents and supporting staf Hiring and staffing to meet service levels and business requirements Development of new hire training programs and an on-going training of staff Complete reporting on all customer care metrics using Avaya call management system and Heat incident tracking software package Ability to identify and nurture strong talent in the team for career path growth Ability to hold the team responsible for excellence in the customer experience Thorough understanding of product offerings and product integration strategies Development of new “preferred customer” data base Education and/or Experience: Minimum of a Bachelors degree required, MBA is preferred REQUIRED 5-10 years Call Center experience in a HEALTHCARE ORGANIZATION Business development background and or experience required Strong interpersonal, organizational planning and oral and written communication required International experience and multiple languages a pluss-se

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Pensacola, FL Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Pensacola, FL and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Seasoned Call Center Manager Needed Company: Location: Daytona Beach, FL Description: We are looking to expand again and we are in need of a top notch Customer Service Call Center Manager. This person will be responsible for the following: Managesand provides guidance to the Customer Service Associates Ensures that the call center is kept informed of any changes which would potentially impact customer support Makes certain the call center utilizes the appropriate tools and processes in order to provide world-class customer service Assuring high quality and accurate customer servicing, job standards and efficiency of those under direct supervision Responsible for identifying and implementing continuous improvements that will drive profitability and/or a higher level of service Successful candidate must have experience in this role. Base pay: $13-$15 per hour including full medical benefits For immediate consideration, apply now Register to View

Job Title: Center Customer Service Coord Company: FedEx Location: Plantation, FL Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44812JobTitle: Center Customer Service Coord

Job Title: Supervisor, Customer Service- LSG Sky Chefs - Company: Location: Orlando, FL Description: LSG Sky Chefs is the world's largest provider of in-flight services. We have been in the airline catering business for over 60 years and have developed specialist expertise in every area of onboard service including in-flight equipment management, logistics and in-flight management. LSG Sky Chefs is the world's largest provider of airline catering and in-flight solutions. LSG Sky Chefs caters 270 airlines from almost 190 customer service centers in 48 countries. Our mission is simple: To be the preferred Global Provider of Quality Catering and Integrated In-flight Solutions. We are seeking those who have the desire and commitment to help us achieve that mission. The Supervisor Customer Service is a leadership position responsible for all aspects of Transportation. Specific duties include: Plan and supervise operations to assure achievement of departments? financial, customer and employee goals. Guide employees through the established objectives, policies, rules, best practices, methods and standards. Manage allocated labor to maximize productivity. Ensure compliance with customer specifications, quality standards, FDA, HACCP and other Company and Customer regulations. Champion and implement key business initiatives such as Lean Manufacturing, TBL, Face2Face, IFBL, and Employee Safety. Foster employee participation in improving work processes via proactive communications and employee engagement. Conduct daily work group meetings, performance feedback and training. Requirements: Minimum of two years of experience in an operations leadership function. Demonstrated leadership experience in logistics, planning, dispatching employees to meet productivity goals. Associate's degree preferred. Experienced in building and maintaining positive relations. Strong oral and written communication skills and effective listening skills. Excellent interpersonal and organizational skills. Successful at improving work processes and leading through change. Proficient in Microsoft Office application - Word, Excel, PowerPoint and Outlook. Ability to supervise staff in a 24 hour shift environment. Ideal candidates will have experience managing a staff of at least (35-50) in transportation, manufacturing or services industry and experience in a fast paced, deadline driven company. LSG Sky Chefs offers a flexible benefit package including medical/dental/life insurance, vacation, sick time, 401K, free meals, free parking, AA Credit Union and opportunities for promotion. To apply, please register on: http://usjobs.lsgskychefs.com and complete an online application.

Job Title: Call Center Manager Company: Location: Sarasota, FL Description: Needed: Call center manager to lead team members! Looking for someone who has competent computer skills and a good voice and the ability to help. Can Handle incoming calls and light computer duties daily. For information on how to Apply for this position please email Register to View Please include the Job title in the subject line