Customer Service Supervisor Resumes in District Of Columbia
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1.
D Cooper Location: Washington, DC 20024 ... ny resources, budget and recommendations on how to improve the company's market share. CORE COMPETENCIES · Rain Maker · Program Management · Training Manager · Strategy and Transformation Manager · Human Capital Management Consultant · Change Manager · Strategic Communicator PROFESSIONAL ACCOMPLISHMENTS · Program Managed large-scale government human capital initiatives such as workforce planning, human capital strategy development, competency modeling. Managed organizational analysis around procurement, human capital practices and offered recommendations for improvement. · Information Technology Change Manager with proven success working with complex organizations to ...
97 hits
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R Baylor Location: Metro Area, DC 20745 ... orate environments relating to customer/member support, contact centers, client management & provider relations/contra cting. Experience managing various levels of employees including union & non-union. Experience managing groups from 5-150. PROFESSIONAL EXPERIENCE Medical Funding Services (MFS), Inc – Rockville, MDApril 2006 – Present Executive Director – Provider/Client Management Operations Responsible for strategic partnerships and contract relations for healthcare systems, major medical centers and physicians groups nationwide Direct & manage all aspects of the MFS Provider Operations with primary focus on strong customer relationships and superior in ...
95 hits
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R Campbell Location: Washington, DC 20020 ... roper usage of cellular phones and equipment.Handle customer data using Client Tracking Systems.Assist with creating and distributing menus along with seating arrangements.Rec eive and greet clients.Professi onal ExperienceFlextr onics -Chantilly, VA (February 2006 - 2010 )Techinical Services RepresentativeTe chnical customer support at a Device Support Center.Troublesh ooting and testing of cellular phones and accessories.Educ ate customers on the proper uses of cellular phones and equipment.Enter and track customer data using Client Tracking Systems.Process warranty related claims.Prepare daily reports of work related services.Handle customer complaints.First Cash Financial Services ...
93 hits
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S Cain Location: Washington, DC 20012 ... h quality customer service while serving as single point of contact for AT&T, KPMG, Honeywell, Chubb & Sons, Inc., Price Waterhouse Coopers, and Pep Boys for order processing and problem resolution. Strong decision making skills utilized in completing tasks: Excellent interpersonal and communication skills; Developed creative and innovative solutions to business problems; Relief manager for three years in a telemarketing environment which required development of training and strategies for the sales personnel; Skilled in satisfying irate customers, as well as disgruntled employees and Computer skills include Microsoft Word and Excel. Professional Experience: November 2003 to Pre ...
91 hits
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C Burghart Location: Everett, DC 98208 ... o high standards, positive attitude, reliable and organized. I am able to work within a team environment as well as being independent and self starter. Detail orientated with a background of problem solving skill and ability to multi-task.Speci al Skills: Microsoft Word, Microsoft Excel, Microsoft outlook, Industrios (MRP System), Axapta (MRP System)Experienc e: Umbra Cuscinetti, IncMarch 2006- Contract and Repair and Overhaul AdministratorJun e 2009 Participated in contract negotiations with customersReviewe d all contracts to verify that the following terms and conditions are correct Followed through with checking pricing, open issues, Delivery schedules, quality requirementsAbil ity ...
89 hits
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M Watts Location: Washington, DC 20011 ... ister, and assign rooms to guestsIssue room keys and escort instructions to Bell ServicesTransmit and receive telephone messages Make and confirm reservationsComp ute bills and collect payments 08/06- 06/09 Divine Creations Washington, DCFront DeskOpened and sorted mail and updated appointmentsAnsw ered phones and directed people to proper individualsPerfo rmed heavy-duty data entry work and assisted with other clerical duties. 08/06 - 07/07 Hills Gymnastics Washington, DCFront DeskGreeted GuestsScheduled appointments and classes Performed proficiently in a high pressure, multi task environment.Oper ated switchboard and multi-level phone line route calls to proper individuals or departments ...
87 hits
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D Davis Location: Vancouver, DC 98684 ... e. One such example is the call center monitoring desk model I developed and put into production within my first month in the position of operations planning analyst pictured above behind me. I utilized the multi-monitor capability of WIN 98 when it was first released to attach three computer monitors per system for the real time management of a multi-contract call center. Through this configuration I was able to cut the floor space used initially by half, lowered the over all set up expense of a non-revenue generating department by the cost of 8 computer systems. During the operation of this model our department was able to cut labor cost by $80,000.00 for a Memphis call center with out the ...
85 hits
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P Carry Location: Washington, DC 20002 ... (202) 399-4564 paulettecarry@ho tmail.com Objective Looking for a place of employment relevant to my job skills. Summary - I have experience in Microsoft Word, Lotus Notes, Word Processor, Microsoft Front Page, Power Point, and Microsoft Outlook. - I have great communication skills, leading to the achievement of employee of the month. - I provide great customer service. ...
83 hits
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V Randolph Location: Washington, DC 20001 ... Service - Sales Represenative Let Me Guide "U" is a tour company that provides tour to large and small groups visiting the historic site, i.e. White House, Air & Space, American Indian, and the zoo. I am a license tour guide that is the guide to lead the groups to all tour sites. I also promote the tour packages to area hotels. We also tour Mount Vernon our 1st president home George Washington. I work the customer service information desk to give maps of tour site, and directions to where ever the tourist may be visiting. Computer Skills Microsoft Office Suite,Word,Power Point, data entry. Professional Activities Alternative Dispute Resolution, ...
81 hits
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D Garnett Location: Washingtondc, DC 20019 ... solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.Educatio nEverett's CollegeSmall Business Management 2005Relevant Courses:Project Management for Executive AssistantsMS Office for Professional StaffElectronic Presentations for Business Professionals Keyboarding and Document FormattingCommun ication Skills for Executive Assistants Finance for the Non-Financial Manager Professional Office ProceduresEveret t's College Medical Assistant Medical Assistant Diploma 2004Largo High SchoolHigh School Diploma 2003Key SkillsOffice Skills:Office ManagementRecord s Management ...
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