Customer Service Supervisor Jobs in District Of Columbia

Job Title: Customer Service Manager Company: Treasury, US Mint Location: Washington, DC Description: The men and women of the United States Mint proudly serve the Nation by producing coinage to meet the needs of the United States.  We invite you to attempt to become a member of a public service team that, since 1792, has exclusively and efficiently created the highest quality, most beautiful and inspiring American coins and medals.  The United States Mint stands for trust, integrity, and dependability.  Through our commitment to excellence and continuous improvement, we are building on two centuries of tradition and innovation as the world's leading national mint.  Our dedication to diversity, ethics, mutual respect, and accountability reflects our heritage, our culture, and our ambition to uphold the American people's pride and confidence in the men and women whom they have entrusted to mint their coins.The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation.  As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy.  We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.We are located in the heart of Washington, DC with offices on 9th and H Street, a few blocks from the Chinatown metro station, and close to shops, museums, and restaurants.  Click here for a map of our general location. Key Information: Relocation expenses will not be paid.We offer opportunities for flexible work schedules. Click "Print Preview" to review the entire announcement before applying. Have you had oversight of a call center for inbound product sales and experience with customer service for a domestic and international clientele?If the foregoing questions describe you, we invite you to attempt to join a premier and unique organization - the United States Mint - on our continuous journey of providing Excellence for the American People.

Job Title: Client Services Manager - Secret Clearance Company: Computer Sciences Corporation Location: Washington, DC Description: Join this energetic team in CSC and grow your career in IT and management through countless development and experiential opportunities. Make a difference in the world by providing exceptional IT support to the USAID worldwide community. USAID provides economic and humanitarian assistance in more than 100 countries to provide a better future for all (www.usaid.gov). By providing the IT and communications tools needed by Haiti Response Task Forces, our team has had a direct impact on the ability of the US to provide fast relief and development support to Haiti following the January earthquake.The customer services manager oversees more than 25 people including team leads on 4 related customer services teams: Help Desk, Asset Management, Desktop Support, and Secure Messaging.Communicates diplomatically with all ranks of government and contractor customers to establish relationships, helps resolve issues, and improve customer satisfaction.Motivates personnel and correct conduct and performance issues, to minimize problems and maximize staff performanceMulti-tasks, delegates, tracks, and follows through on tasks across 4 functional areas.Demonstrates process-oriented technical savvy in addition to excellent management skills.Manages daily operations, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements.Manages the quality assurance process and related training of staff members to ensure quality client service.Implements processes, tools, and training for staff to ensure successful launch of new products.Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information.Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action.Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement.Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Job Title: Customer Service Manager Company: Location: Washington, DC Description: Plans and directs a comprehensive customer service program for the Passport Agency of assignment. Participates fully in Agency planning and management, as well as, in developing policies and operating methodologies to recruit and select acceptance agents in key or under served locations. Develops, improves and institutionalizes training programs for new acceptance agents and provide refresher training when necessary. Designs and directs comprehensive region-wide programs to collect and analyze customer suggestions and complaints, and implements the findings whenever appropriate. Evaluates the quality of service being provided by acceptance agents, including analysis of the nature and pervasiveness of any problems emanating from particular acceptance facilities; consults with the Agency Anti-Fraud Officer to ensure that acceptance agents are kept informed of the latest passport fraud trends and issues. Develops and maintains contacts with congressional staff offices. Periodically conducts interview/surveys of customers to assist in identifying procedures which impede good customer service.

Job Title: *Customer Service Manager - DOT Company: American Airlines Location: Washington, DC Description: *Customer Service Manager - DOT Job Description - *Customer Service Manager - DOT (1000588) *Customer Service Manager - DOT-1000588 Description There are five major job responsibilities for Customer Service Managers: Provide Quality Service and Achieve Superior Customer Satisfaction Resolve customer service and operational problems during tour of duty Work in operation during peak or irregular periods Spend majority of time in the operation, interacting with customers and employees Prepare customer correspondence Use cross-functional teams to generate and implement quality improvement ideas Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments Meet Profitability and Cost Control Goals Develop and monitor budgets and spending Actively seek cost reduction ideas Monitor lost time and administer the Attendance Control Policy Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty Investigates discrepancies and compiles statistical data for compliance purposes Write delay analysis and irregularity reports and complete OS1 documentation Provide Team Members with Fair and Equitable Treatment Coach and counsel personnel and provide guidance to team on customer service and performance issues Conduct performance reviews for team members on a regular basis Document employee performance using Peak Performance through Commitment (PPC) Encourage employee teamwork to generate and implement individual and team's best ideas Respond to employees' professional and personal issues Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues Run an Effective Operation Communicate with managers, peers and team members, both within their immediate department, as well as with other departments Administer company policies and procedures Provide team with necessary tools, resources and training to meet or exceed all operational performance goals Involve all team members in determination of operational improvements Coordinate operation including scheduling, hiring, training, inventory, etc. Qualifications Must be able to lead and motivate employees in working as a team Must be decisive and be able to work under demanding operational conditions in a stressful environment Must meet public contact profile Must have excellent oral and written communication skills, leadership, initiative and judgment Must demonstrate strong administrative and analytical abilities May require rotation of shifts, days off and holidays Prior Airport Services experience preferred Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Must be able to become certified Ground Security Coordinator (GSC), if applicable Job: Customer Service Primary Location: US-DC-Washington Job Posting: Mar 11, 2010 Unposting Date: Mar 18, 2010 Equal Opportunity Employer: American Airlines is an equal opportunity employer. Work Schedule*: Full-Time

Job Title: Senior Manager, Customer Service Company: First Book Location: Washington, DC Description: Do you have a private sector head and a public sector heart? First Book currently serves more than 20,000 local Recipient Groups?including a broad range of Title 1 schools, after-school and before-school programs, shelters, literacy initiatives, and other programs serving children in need. The Senior Customer Service Manager will play a pivotal role in managing a team of 5-10 customer service representatives (known as First Book Help Team members).  The Senior Manager will work to ensure clear and smooth communication between First Book, our Recipient Groups, and the communities we serve.  While the Senior Manager will oversee the tasks of 5-10 team members, he or she will also be an active member of the customer service team and, as such, will take an active role in the work of the team he or she supervises.  Core Job Responsibilities: Supervise customer service team members. Develop and manage processes for Recipient Group data collection (including orders, invoices, and other pieces of information).  Track and manage fulfillment error and Recipient Group satisfaction rates. Receive, research, and resolve queries from Recipient Groups while acting as their liaison to First Book. Prepare, review and maintain targeted and mass communications with First Book's Recipient Group network. Complete special projects as assigned. Skills Necessary Must have customer service (or similar) experience Must have excellent team management skills Must be very detail oriented. Must be extremely methodical and systematic in his/her organizational approach. Must be a quick, intuitive learner in regard to computer technology Must be comfortable with data management via Microsoft Excel and other tools. Must possess strong leadership skills, flexibility, initiative, and the ability to think creatively. Must be able to work in a fast paced environment and possess excellent organization and time management skills, be self-motivated and energetic. Must possess strong communication skills and strong interpersonal skills, including the ability to multi-task with ease. Strong, pleasant and patient telephone manner Education and/or ExperienceBachelor's degree and significant customer service (or similar) experience required. Must have experience managing teams.  Advanced degree appreciated but not required.  Experience working with volunteers and/or community-service groups encouraged.  TO APPLYCandidates are invited to submit a resume, and a cover letter that details your interest in the position, to Register to View No phone calls please.

Job Title: Client Services Manager Job Company: Xerox Location: Washington, DC Description: AutoReqId 6208BRCommon Job Title Client Services ManagerPrimary Work Location DC, WashingtonEmployee Classification: Regular Full-TimeJob Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world's largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.Requirements: Bachelors degree required, advanced degree a plus (MBA or JD). 2 -5 years of business experience dealing with various levels of business and technical staff. Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences. Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines. Strong team-oriented player also capable of working independently and taking ownership of projects without prompting. Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.EOE M/F/D/V

Job Title: Client Services Manager Company: Xerox Location: Washington, DC Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.  Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world’s largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges. General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations.  Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive. Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties.  Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.