Customer Service Supervisor Jobs in Delaware

Job Title: CUSTOMER SERVICE MANAGER Company: Adecco Location: Wilmington, DE Description: Adecco is currently recruiting for a Customer Service Manager. This individual will be responsible for the management and direction of all customer service functions and personnel. Qualified candidates will have a minimum of years of supervisory or management experience with at least five years of operations experience, preferably in the utility business. In addition this candidate should possess the following – college degree or equlvalent experinece in business and with an aptitude for technical skills; experience working within the guidelines of a union contract; personal computer skills with knowledge of the Microsofe Office Suite; Interpersonal relations; strong organizational skill; and excellent communication skill both written and verbal.Adecco Benefits Include: Competitive Weekly Pay, Medical, Rx, Vision, Dental, Short Term Disability, Life Insurance, 401(k), Paid Holidays, Service Bonus and Tuition Reimbursement for those who qualify. Great Career Opportunities! If you are interested in applying for this position, please contact the Adecco office immediately at Register to View or submit your resume via fax to Register to View . Only serious, qualified candidates need apply. EEO

Job Title: Project Manager/Client Services Rep Company: J & J Staffing Resources Location: New Castle, DE Description: Immediate need for a Project Manager/Client Services Representative. Candidate must be proficient in Microsoft Office to be considered (your skill level will be tested). Position requires an individual who is comfortable on the phones with an excellent speaking voice. Must be organized and dependable. Experience in a call center a plus. Position is a possible temp to hire with working hours of Monday-Friday 8am to 5pm. If hired employee must pass Criminal Background check and Drug Screening. If interested please forward resumes to Register to View . Only qualified candidates will be contacted.

Job Title: Call Center Manager Company: Bernard Personnel Consultants Location: Wilmington, DE Description: CALL CENTER MANAGER OUR CLIENT NEEDS A DYNAMIC CALL CENTER MANAGER. RESPONSIBLE FOR REPORTING AND ANALYZING INBOUND CALL VOLUME. DEVELOP AND MAINTAIN PERFORMANCE METRICS TO TRACK PRODUCTIVITY ON A DAILY AND MONTHLY BASIS. RESPONSIBLE FOR REPORTING RESULTS OF DEPARTMENT PRODUCTIVITY TO DIRECTOR OF OPERATIONS. COORDINATE CUSTOMER RESOLUTION, SYSTEM DEVELOOPMENT, PRODUCT ENHANCEMENT, AND CLIENT ENGAGEMENTS WITH OTHER AREAS AS APPROPRIATE. DIRECT, COORDINATE AND PERIODICALLY REVIEW EMPLOYEE INTERACTIONS WITH CLIENTS TO ENSURE A POSITIVE CUSTOMER EXPERIENCE. CONTRIBUTE TO CORPORATE CHANGE MANAGEMENT SYSTEMS. EXPERIENCE WITH DIRECT SUPERVISION OF A DEPARTMENT, SECTION, UNIT OR GROUP INVOLVING RESPONSIBILITY FOR RESULTS IN TERMS OF COST, METHODS AND PERSONNEL.

Job Title: Center Customer Service Coord Company: FedEx Location: Wilmington, DE Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44785JobTitle: Center Customer Service Coord

Job Title: Personal Lines Account Manager -CSR Company: Allied Professional Resources Location: Newark, DE Description: Personal Lines Account Manager - CSR - VIP - High Net Worth Clients   Personal Lines CSR/Account Manager This is a great opportunity for a high-energy multi-tasker. This person will interact extensively with clients and carriers to provide all levels of service. Responsibilities will include: Support and service a wide range of commercial and personal accounts Liaison between clients and carriers Certificates, Endorsements, Binders, and Claims Marketing of renewal accounts Requirements: Property & Casualty Insurance License Required Minimum 2-5 years Agency experience Knowledge of Microsoft Excel, Work and personal computers in general Experience using Applied Management Systems or AMS would be very helpful For consideration, please send resume Jay Mays  Register to View   ***Services are confidential and discrete***