Customer Service Supervisor Resumes in Connecticut
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1.
G Pernice Location: Greenwich, CT 06830 ... gement role. Jan 2008 - Present Customer Relationship Management Consultant Greenwich, CT*1 Provide independent consultation for the ongoing development of regional call centersin both Fairfield and Westchester Counties*2 Develop both CRM and loyalty programs designed to increase sales and client retention *3 Advise on call center metrics development and data management for various industriesinclud ing internet marketingJan 2006 to Dec 2007 Automatic Data Processing Stamford, CTResource/Conta ct Center Supervisor*4 Improved employee database accuracy using tracking and system metrics tools *5 Responsible for developing mentoring and daily p ...
97 hits
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E Zajac Location: Meriden, CT 06451 ... stomer care experience. Dedicated to meet clients needs to achieve the highest levels of customer satisfaction. Knowledge and ability to stay focused to achieve appropriate resolution of customers concerns. Outstanding presentation and motivational skills to train and mentor peers. Skills include demonstrated competency with Windows, keyboarding proficiency and use of proprietary systems. Related Experience March 2000-March 2008 AT&T Telecommunicatio ns Meriden, CT Maintenance Administrator/61 1 - Functioned in a technical role as primary advocate to customers. -Received customer trouble calls to obtain nature of deficiency. -Performed diagnostic tes ...
95 hits
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D Botto Location: New Britain , CT 06053 ... 20 years. Experienced in all facets of customer service, working for The Travelers Insurance Co.'s, IBM, Red Cross, and UCONN Medical Center customer service centers.EDUCATIO NAmerican Red Cross, Farmington CT - Biomedical Services Customer Service (2008)Branford Hall Career Institute, Southington CT, Medical Assisting/Office Management Diploma Certification training for RMA Office Management certification - Branford Hall Career Institute Certification Training for Technical Customer Support at IBM Global ServicesAnnual Diversity Awareness Certification at at IBM Global ServicesCentral Connecticut State College, Business Administration Program (GPA 3.2) (1972-1975)PROFE SSIONAL SKILLSCu ...
93 hits
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J Martin Location: Hartford, CT 06106 ... minology, Criminal Justice, • Microsoft Works Business Administration, Clerical Skills, Office Skills • WordPerfect 6. / 7 Human Resources, Management Skills, Receptionist• PowerPoint Supervisory, Business Communications• Excel Credit Specialist, Banking, Finance, Taxes• Outlook Customer Care Representative(C all Center)• Access Bookkeeping, Collections, A/R, A/P• Word 2000 Accounting, Insurance Underwriter Assistant• Graphics Legal Transcription, Claims, Billing & C oding• Internet Explorer Secretarial Skil ...
91 hits
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A Groccia Location: Stamford, CT 06902 ... fully utilized to maximize growth and company profits. EXPERIENCE CM ALMY, Inc, Greenwich, CT 4/97 – 7/06 Manager – Customer Service Operations • Managed the Customer Service / Call Center Department consisting of 2 Supervisors and 20 representatives in providing Order Management and Customer Service support to Churches, Religious Institutions, Clergy, and their members in purchasing decorative furnishings, apparel, worship-related products, and gifts through telephone (inbound / outbound), web, direct mail, and catalog venues. • Developed and implemented revenue generation activities and coordinated the inside-outside handoffs to assure that maximum sal ...
89 hits
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M Faison Location: Hamden, CT 06514 ... gical industries. Dedicated to providing quality customer support; consistently meet or exceeded client needs by providing service beyond expectations. Proven project management abilities, able to assume multiple responsibilities and remain productive within time-sensitive and fast-pace environments Expert troubleshooting skills combined with effective communication, quality control and accurate needs assessment abilities to consistently contribute to increased productivity. Ready to assume new challenges to meet or succeed objectives. TECHNICAL STRENGTHSConfigu re hardware; hardware/softwar e installation, IT supportExperienc ed as Lead TechnicianThorou gh knowledge and unde ...
87 hits
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J Marino Location: Middlebury, CT 06762 ... 228 Acme Drive, Middlebury, CT. 06762 ·203-758-1478 ·jgmmom@sbcgloba l.net Jonni G. Marino Objective To secure a position with a Company, that will enable me to continue learning and apply my skills. As a professional in business, I am committed and loyal. My talents that I would bring to your company are several years of experience in customer relations, dealing with the public on all levels, troubleshooting and problem solving situations that may arise. My management skills are strong, being a team player and always motivating the people around me and creating an atmosphere that is positive and happy. Experience N & D Enterpris ...
85 hits
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L Lambert Location: Windsor Locks, CT 06096 ... ing successful customer service operations in diverse environments.Lea d large teams, across multiple locations, in transformative change, developing Call Centers that contribute to overall customer satisfaction and business results. Establish strategy for the teams.Combine strong technical background and aptitude with leadership, strategic planning and organizational skills to develop comprehensive global customer service organizations to meet customer requirements.Ser ve as vital project manager and member for deployments, acquisitions, and consolidations, implementing new processes and changes as needed as result of project.Utilize continuous improvement process, value added approach to ...
83 hits
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A Novitski Location: Seymour, CT 06483 ... ea focusing on customer service, operations and technical support environments. Offer outstanding team leadership, behavioral management, and conflict resolution skills. Superior communication and organizational leadership skills, coupled with excellent team building and effective problem solving capabilities. Business administration expertise; coordinate with management and cross-functional teams in the execution of daily tasks and functions. A hands on individual with experience in leading change, directing process improvements and moving from conflict to collaboration in high volume, ever changing, and fast-paced businesses. CORE COMPETENCIES • Team Leadership & Training ...
81 hits
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M Giorgio Location: Milford, CT 06460 ... LinkedIn URL - http://www.linke din.com/pub/mari lyn-giorgio/4/73 8/456 Profile ________________ ________________ ________________ ____________ Results driven professional with notable success overseeing a broad range of IT production related initiatives while planning, coordinating, analyzing, and implementing solutions into production environments in support of business objectives. Hands on experience leading production operations support and application support functions for a leader in the marketing industry that has multiple data centers. Support functions include all critical batch applications and environments, scheduling and monitoring, application ...
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