Customer Service Supervisor Jobs in Connecticut

Job Title: ***CUSTOMER SERVICE MANAGER NEEDED FOR FURNITURE STORE***$15/hr Company: Location: Hartford, CT Description: Home Mart Furniture Gallery is looking for a customer service manager with leadership skills and customer service capability for our hartford showroom located at 1260 Park St. Responsiblities would include but not limited to: Order Building Order Managment/Tracking Customer Relationship Management (CRM) Point Of Sale computer system training Staffing/Scheduling Irate Customer Management Etc. Please only apply if you have at least two years experience in management. Experience in the industry will help, speaking multiple languages will help. Available positions are full time or part time with any shift. To apply, please email your resume to Register to View using "ATTN HR-CSM" in the subject field. If you don't use this in the subject field your email will be discarded. Thank you.

Job Title: Call Center Manager - Reservations Sales Center Company: The Call Center Group Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area. Ideal candidate will be responsible for management of the Reservations Sales Center to include: Reservations, Inbound Sales, Outbound Sales and Support. Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product. Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS: • Proven Call Center travel reservations experience (including car rental, airlines, etc…) • Must have worked for a high-end or luxury brand • Must have proven consultative sales experience • Solid product and procedural knowledge • Ability to meet or exceed sales/revenue goals • Superior training, development and coaching skills • Strong communication skills – both written & verbal • Solid computer & call center technology – i.e. Microsoft Office Products, Lexicon Software & AS400 Systems • A Bachelor’s Degree is preferred COMPENSATION: $65K - $75K Base Plus Bonus Potential Please email resume in a Word attachment to: Register to View

Job Title: Customer Service Supervisor - Moore Medical | McKesson Company: McKesson Corporation Location: Farmington, CT Description: Our customers are the focal point of all that we do.   Through a true multi-channel direct marketing / tele-sales approach, we offer the customer a variety of ways to communicate with us.  Moore Medical is a distributor of medical, surgical, and pharmaceutical products to nearly 100,000 healthcare practices and facilities in non-hospital settings nationwide including physicians, emergency medical technicians, schools, correctional institutions, municipalities, occupational healthcare professionals, and other specialty practice communities.  Our mission is to provide the health care professionals with the supplies, tools, and resources they need to improve the health of their patients and save lives.  Moore Medical, based in Farmington, CT is part of McKesson Medical-Surgical. >Current Need >Moore Medical is seeking a customer focused and highly motivated individual to lead a team of 12 Customer Service Reps at our Farmington, CT location.  Qualified persons must have 2 years of call center experience and have the ability to motivate others. >Position Description >Responsible for providing pre-sales and post-sales service to customers.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting  to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.  Processes customer returns and exchanges. Expedites service and repairs.  Provides special pricing for non-standard items. >Minimum Requirements >2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience >Additional Knowledge & Skills >Must have experience managing non-exempt employees, reconciling payroll, and auditing employee attendance.    Must have a strong customer focus and be willing to speak directly with customers on escalated calls. Complete employee side by sides, performance reviews, and conduct team meetings. Experience with Avaya, Goldmine, and JDE is a plus. Must be organized and very detail oriented. >Education >2-year degree in business or related field or equivalent experience >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: Stamford, CT Description: Manages a staff of 4 in a mailroom and copy center environment. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: Customer Service Team Lead- Hartford Ct. Company: Pitney Bowes Location: Hartford, CT Description: PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a companys mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.Whats the result? PBMS lets customers focus on growing their businesses while our teams support their operation.At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.Key responsibilities include:· Run mailing, copy or fax equipment· Pick-up and deliver mail, parcels, and copy jobs· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Maintain copier equipment· Provide courier messenger services· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and reworkWith the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Job Title: Customer Service Manager Company: Burlington Coat Factory Location: Waterbury, CT Description: Job Description:CUSTOMER SERVICE MANAGER Reports To: Operations Assistant Store Manager Supervises: Customer Service Supervisors, Customer Service - Lay-a-ways & Returns, and Cashiers GENERAL PURPOSE OF POSITION: The Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.  As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers.  Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. RESPONSIBILITIES: - Deliver excellent customer service and demonstrate a high degree of professionalism - Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end - Train, coach and manage all cashiers in all front-end/customer service policies and procedures, including new cashiers and cross training of other associates.  Make sure all front end associates have passed all applicable eLearning courses and are retrained when needed - Supervise and schedule cashiers and ensure compliance with payroll budgets - Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness - Communicate all information to cashiers regarding special promotions and sale items - Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment - Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports - Ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts - Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures - Provide orderly maintenance of front-end equipment and supplies - Solve problems that affect the service, efficiency, and productivity of the front end - Any other tasks as assigned from time to time SKILLS AND COMPETENCIES: - Ability to provide outstanding customer service - Ability to develop and train associates and build relationships - Ability to manage front end operations effectively - Ability to process information/merchandise through computer system and register system - Ability to maintain a fair, consistent set of standards as they apply to work force - Ability to adjust priorities and manage time wisely in a fast-paced environment - Ability to communicate in a clear, concise, understandable manner, and listen attentively to others - Ability to operate all equipment necessary to perform the job Job Requirements:REQUIREMENTS: - 2  years of Retail Management experience within a Big Box or Specialty environment - Ability to work a full-time schedule including nights, weekends, and holidays - Ability to handle a multi-million dollar sales volume - Strong interpersonal, communication, organization and follow-through skills -It-s All About Our People- Keywords: Retail, Customer Service / Front End, Apparel / Fashion, Big Box, Department

Job Title: Center Customer Service Coord Company: FedEx Location: Hartford, CT Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-43902JobTitle: Center Customer Service Coord

Job Title: Customer Service Supervisor Company: Whole Foods Location: West Hartford, CT Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service.All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team LeaderEstablish and maintain a positive work environment that supports a high Team Member morale.Communicate and maintain Team Member safety and security standards.Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.Assist in training of new Team Members, utilizing learning checklists and training materials.Complete sweep worksheets as required.Support national, regional, and store programs.Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices.Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.Perform all tasks assigned to the Customer Service booth.Open and close department according to established procedures.Oversee team and resolve difficult customer situations.Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits.Determine break schedule and insure all necessary breaks are given.Communicate team concerns to the Team Leader and Associate Team Leader.Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member.Extensive knowledge of Customer Service Team procedures and policies.Capable of teaching others in a constructive and positive manner.Minimum 1 year Customer Service experience or equivalent.Ability to communicate effectively with customers and team members.Ability to perform physical requirements of position.Ability to operate all necessary equipment.Strong organizational skills; basic computer skills.Ability to work a flexible schedule including nights, weekends and holidays as required.Able to prioritize efficiently and delegate responsibilities.Stand and walk for extended periods of time.Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds.Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply today!  What makes you whole?

Job Title: Call Center Manager - Reservations Sales Center Company: Call Center Group AZ Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area.  Ideal candidate will be responsible for management of the Reservations Sales Center to include:  Reservations, Inbound Sales, Outbound Sales and Support.  Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product.   Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS:·         Proven Call Center travel reservations experience (including car rental, airlines, etc…)·         Must have worked for a high-end or luxury brand·         Must have proven consultative sales experience ·         Solid product and procedural knowledge·         Ability to meet or exceed sales/revenue goals·         Superior training, development and coaching skills·         Strong communication skills – both written & verbal·         Solid computer & call center technology–i.e. Microsoft Office Products, Lexicon Software & AS400 Systems·         A Bachelor’s Degree is preferredCOMPENSATION:  $65K - $75K Base Plus Bonus PotentialPlease email resume in a Word attachment to:  Register to View

Job Title: Energy Customer Services Supervisor Company: Santa Buckley Energy Location: Bridgeport, CT Description: Energy Customer Services Supervisor Company: Santa Buckley Energy Description Santa Buckley Energy is a dynamic, cutting-edge, Connecticut-based energy company serving commercial, industrial, and institutional markets throughout New England. Our territorial expansion has lead to increased opportunity in our sales support area. In this position, the individual will supervise and perform all support functions within the division including billing, enrollment, customer service assistance and sales support. Duties and responsibilities will also include performing special monthly projects, including preparing consumption reports, preparing budget estimates, performing accounts receivable review, analysis and adjustments, and assisting in other functions to measure and enhance the profitability of the division. A very important aspect of the position is developing methods to streamline current procedures, creating support documentation, and measuring efficiency. This position offers opportunity to grow within the division through a demonstrated ability to supervise an administrative staff effectively by showing team building and leadership skills, master business functions, as well as providing initiative and creativity to an established support team. The position will touch some high profile roles within the organization. The position will have a base salary commensurate with capabilities and experience. In addition, there will be bonuses tied to individual, division and company objectives beginning with the new fiscal year. Key benefits include 401(k) with generous match and supplemental contribution for hours worked, medical and dental benefits, life insurance, EAP, flexible spending accounts, paid vacation, personal and holidays, and products and services discounts. Job Requirements Requirements Individual must possess BA/BS in business, math, science, engineering, marketing or equivalent experience in a related field, strong quantitative and problem solving skills, accounting, financial reporting ability and have performed in a supervisory position. Proficiency with databases is a must, as well as strong skills in Microsoft Word, Excel, and SQL Query Analyzer. Applicant must also possess the ability to handle multiple tasks, have strong time management skills, excellent verbal, written and presentation skills, have demonstrated extensive ability to work well within a team in an open floor environment. Individual should have a clear interest in the energy industry.