Customer Service Supervisor Jobs in Colorado

Job Title: Customer Care Manager II Company: Level 3 Communications Location: Broomfield, CO Description: Summarize the primary purpose of the job in two or three sentences.Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, orrequire significant project management due to the size of the organization. Manages any interactions from the customer order through billing toensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customersatisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduitand escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, serviceactivation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Responsible formanaging large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed projectschedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operationalspecifications.Owns and manages all customer communications or escalations pertaining to new install orders.Manages all aspects of the conversion of sales to revenue for the company. Actively manages allservice activation elements of customer orders from order entry through service “turn up.”Communicates order status in a timely manner to customers via conference call, emails and phonecalls. Has authority to deviate from defined processes to ensure customer satisfaction and revenuerecognition.Initiates and/or tracks customer requested move, add, change and disconnect orders and providesaccurate and timely status updates to the customer. This includes but is not limited to reason codecollection and interpretation, and reporting and defining approach for proactively working with thecustomer and sales on disconnect related retention efforts.Owns and creates service delivery and service management performance review presentations.Collects and interprets service performance root cause analysis and corrective actions. Deliversproject status and presentations to the customers on a weekly or monthly basis depending uponcustomer requirements, which is delivered via electronic presentations or in person meetings.May conduct first bill reviews (new or significant changes in services) with new and existing customersto ensure invoiced charges are accurate for contracted products and services. Assists as anescalation point to customers for billing research, and helps identify root cause of billing disputes.Initiates, develops, and manages action plans to correct and prevent the reoccurrence of specificdispute types, and has authority to approve customer credits within established limits.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Job Title: Assistant Manager and Customer Service Representative Company: Check Into Cash Inc Location: Greeley, CO Description: Check Into Cash is a financial services organization experiencing tremendous growth. Beginning in 1993, we now have over 1200 centers in 27 states nationwide with more centers opening each month!                                        The service has been well received since its inception. Our customers are people who occasionally find themselves a little short of cash before payday. For a one-time fee you can get the cash you need. Advance your career in financial services in our rapidly expanding company.  Check Into Cash is seeking individuals who enjoy rewarding challenges.  A Customer Service driven attitude is required. Collections/financial services experience is a plus! Great salary and benefits including medical, dental, life, 401(k) and LTD.  Plus an outstanding bonus program! We are closed on Sundays.

Job Title: Case Manager Call Center Supervisor Company: Fresenius Medical Care North America-Corporate Headquarters Location: Denver, CO Description: An outstanding opportunity to work at Fresenius Medical Care North America. Fresenius is the world's largest, integrated provider of products and services for individuals with chronic kidney failure, a condition that affects more than 1,300,000 individuals worldwide. Through its network of over 49,000 employees in over 100 countries, FMCNA offers outstanding career opportunities across the globe in a rapidly expanding yet stable environment . Working at Fresenius means growing your career while making a difference.Supervises all activities of the assigned UltraCare Case Management program, working closely with the UltraCare Case Management nurses to ensure appropriate and timely patient contacts and problem resolution for FMS renal patients. Ensures patient satisfaction by addressing escalated issues effectively and appropriately.Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems, ensuring appropriate application and resolution.Identifies, analyzes, plans, organizes and develops new workflow processes and/or modifies existing processes as appropriate to meet the program requirements, improve quality of care, reduce health care costs, and enhance / support the patient's health care or insurance needs.Analyzes the information and assessments in the case management software to identify patients who would benefit from the UltraCare Case Management program. Communicates this information to the UltraCare Case Management nurses.Supervises the remote monitoring of the renal care of managed care patients.Ensures the proactive contacting of the designated patients or staff on a monthly basis to assess their situation and to provide assiRequired: RN - Active nursing licensure in practicing stateBSN preferredAt least 5 years of experience as a RN.At least one year of experience as a supervisor or manager.Case management experience preferred.Competency with standard business computer systemsExcellent communication, verbal and written, and customer service skillsOrganized and detail orientedAbility to function as a part of an integrated teamFresenius offers highly a competitive benefits package that includes medical and dental, 401k, short- and long-term disability, tuition reimbursement, and a paid time off program. Fresenius Medical Care is an Equal Opportunity Employer. For more information please visit our website at www.fmcna.com. Please apply on-line at www.fmcna.com. APPLY TO THIS JOB HERE

Job Title: Call Center Supervisor (Denver,CO) Company: Comcast Corporation Location: Denver, CO Description: Call Center SupervisorWest Division- Comcast CABLE CUSTOMER CAREPosition Summary:Supervise team of customer service representatives including establishing performance goals, providing performance reviews, and supporting team and individual employee development. Partner with Team Manager to develop and lead an effective Customer Care team to achieve clearly defined productivity goals. Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing various reports and other call center technologies. Provide consistent coaching and feedback on employee performance that ensures high levels of customer service. Facilitate positive employee relations by fostering an environment of open communication, approachability, leadership credibility and fair, consistent treatment of employees. Support team members in problem solving to attain first call resolution. Actively promote and motivate individuals and the team toward achievement of aggressive sales goals.Responsibilities:Ensure high level of customer service staffing levels through creating a motivating environment.Provide guidance and/or help to customer service representatives in resolution of difficult subscriber questions and/or problems.Evaluate employee performance and consistently assess customer interactions.Review, verify and request refund and/or adjustment requests.Ensure achievement of all system, team and individual Customer Care goals and standards.Communicates sales and marketing strategies for several markets.Responsible for administrative aspects including but not limited to reporting, time sheets, schedule adherence, etc.Creates and maintains personnel files as required.Ensures optimal sales, retention, and performance goals are met.Performs other related duties as assignedPunctual, regular, and consistent attendance.Ability to exercise scheduling flexibility (work holidays, split days off, late evenings and weekends). Required Skills: Minimum Requirements: Bachelor's degree in related field or equivalent work related experience.Minimum 2-3 years of leadership experience.Strong personal and interpersonal communications are essential including but not limited to excellent written, verbal, and computer skills. Proven track record of strong organizational skills, follow-through, coaching skills, ability to multi-task and meet deadlines.Preferred Qualifications: Minimum 2-3 years experience in the cable industry.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Job Title: Asst. Customer Service Manager - Saddlerock Company: Bank of the West Location: Aurora, CO Description: : 26735Asst. Customer Service Manager - Saddlerock Full Time Regular posted 03/11/2010Aurora, CORequirementsPosition SummaryResponsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank.Position Accountabilities- Responsible for fostering growth of relationships within the Bank. Participates in selling and cross-selling Bank products.- Performs operational functions required to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.).- Assists and relieves in various customer service functions.- Provides superior customer service. Handles customer service problems using established policies/procedures.- May assist Customer Service Manager with branch personnel issues such as employee counseling, balancing and scheduling.- Assists the Customer Service Manager in performing self-audits (i.e., certifications).- Assists in the job training and cross-training of the customer service staff.- Supports Branch management in the branch marketing and sales effort.- Supports Branch management in ensuring that branch personnel comply with all rules and regulations.- Performs other duties as assigned.Job SpecificationsRequired Education or Equivalent Experience- High school diploma or equivalent combination of training and experienceRequired Experience- Two to four years of branch operations experience including cash handling experience.Field of Experience- High level of knowledge and competency in use of PC-based computer systems.Administrative/Technical Skills- Customer service- Excellent written and verbal communication- Compose letters/memorandums- Operate office equipment- Use of personal computer

Job Title: Case Manager Call Center Supervisor Company: Location: Colorado Springs, CO Description: An outstanding opportunity to work at Fresenius Medical Care North America. Fresenius is the world's largest, integrated provider of products and services for individuals with chronic kidney failure, a condition that affects more than 1,300,000 individuals worldwide. Through its network of over 49,000 employees in over 100 countries, FMCNA offers outstanding career opportunities across the globe in a rapidly expanding yet stable environment . Working at Fresenius means growing your career while making a difference. Supervises all activities of the assigned UltraCare Case Management program, working closely with the UltraCare Case Management nurses to ensure appropriate and timely patient contacts and problem resolution for FMS renal patients. Ensures patient satisfaction by addressing escalated issues effectively and appropriately.Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems, ensuring appropriate application and resolution.Identifies, analyzes, plans, organizes and develops new workflow processes and/or modifies existing processes as appropriate to meet the program requirements, improve quality of care, reduce health care costs, and enhance / support the patient?s health care or insurance needs.Analyzes the information and assessments in the case management software to identify patients who would benefit from the UltraCare Case Management program. Communicates this information to the UltraCare Case Management nurses.Supervises the remote monitoring of the renal care of managed care patients.Ensures the proactive contacting of the designated patients or staff on a monthly basis to assess their situation and to provide assi Required: RN - Active nursing licensure in practicing stateBSN preferredAt least 5 years of experience as a RN.At least one year of experience as a supervisor or manager.Case management experience preferred.Competency with standard business computer systemsExcellent communication, verbal and written, and customer service skillsOrganized and detail orientedAbility to function as a part of an integrated team Fresenius offers highly a competitive benefits package that includes medical and dental, 401k, short- and long-term disability, tuition reimbursement, and a paid time off program. Fresenius Medical Care is an Equal Opportunity Employer. For more information please visit our website at www.fmcna.com. To Apply for this position, please CLICK HERE

Job Title: Customer Service Manager - Wellness Company: Location: Denver, CO Description: Central Denver alternative medicine group seeks dynamic Customer Service Manager to join our growing business and staff immediately. Position includes meeting with patients to set up care and close financial arrangements and overseeing two front desk personnel. Incumbent will have opportunity to grow into higher level roles in sales, marketing or customer service. Two years work experience in sales, marketing or customer service and a bachelor?s degree in related fields required. Health care or alternative/holistic background and supervisory experience a plus. Excellent personal leadership and communication skills needed. This is a very fast-paced environment and requires multi-tasking with opportunity to learn and grow. Position reports directly to CEO. Send resume only.

Job Title: Call Center Supervisor Company: ACS, A Xerox Company Location: Colorado Springs, CO Description: Call Center SupervisorVisit the ACS webpage | Click here to see Profile Call Center Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. This position entails strong leadership and team coaching and quality monitoring. The ability to multi-task, and the ability to work flexible hours and days (days and evenings as well as weekend work.) You will coach a team of 12 inbound call center agents and handle escalated calls as needed. Proficient in MS office suite, especially excel for reporting purposes) Experience with IEX and Avaya systems is a plus. Must have at least 1 year supervisory experience and must have a minimum of 6 mo's to 1 year call center experience, preferably in a leadership role. Wireless call center experience is a plus. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Customer Service Supervisor Company: Whole Foods Location: Fort Collins, CO Description: This position works closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Duties and Responsibilities • Provide excellent customer service. • Supervise all aspects of Customer Services/Front End operations • Ensure excellent service is provided to all customers. • Maintain excellent cash handling standards, follow and enforce cash handling procedures and policies • Perform all shift duties, as directed by team leadership • Participate in the job dialogue and disciplinary process of Team Members as appropriate • Maintain high productivity levels. • Enforce all safety and sanitation standards. • Understand why our products are different than conventional stores, and be able to explain to customers. • Attend all team and store meetings. • Uphold Whole Foods Market Standards. • Perform other duties, as assigned. Responsibilities & Qualifications Requirements and Qualifications • At least six months previous cash-handling experience • At least 1 year of previous customer service/front end experience • Able to effectively prioritize and successfully delegate • Strong leadership and motivational skills. • Able to work independently and meet deadlines. • Excellent analytical skills • Proven ability to successfully handle difficult customer services situations • Strong communication skills • The ability to work in a fast-paced environment, with a sense of urgency. • Strong basic math skills including proficiency in addition, subtraction, multiplication, division and percentages. • Able to accurately describe Whole Foods Market products, and explain why they are different • Able to perform physical requirements of position. • Able to learn proper use of baler (must be 18 years of age or older). • Able to work a flexible schedule based on the needs of the store, including nights and weekends as required.Working conditions • Standing and walking for extended periods of time, up to 8-10 hours. • Bending, stooping, and climbing. • Mental and physical dexterity. • Unassisted heavy lifting. • Use of box cutters. • Use of ladders. • Iteration of duties. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

Job Title: Customer Service Manager Company: Owens & Minor Location: Denver, CO Description: Manages and coordinates activities of teammates engaged in resolving customer problems and complaints. ESSENTIAL JOB FUNCTIONS: Advises team on handling and/or handles difficult customer complaints. Confers with other supervisory or managerial personnel to recommend changes to avoid reoccurring customer complaints. Follows up with customer to see that complaint was satisfactorily resolved. Reviews customer complaint correspondence, notes any suggestions, and assigns complaint to Customer Service Representative. Explains to customer, by telephone or letter, actions taken on complaint. Reviews late-order reports to determine follow-up. Reviews pending file for hospital orders. Acts as lead in developing and implementing new value added customer service programs for division. Has direct responsibility for one or more major customer accounts. Monitors regular activity reports to identify areas of customer service requiring improvements. Interfaces with operating areas within the division to expedite the resolution of customer service concerns. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed.