Customer Service Supervisor Jobs in California

Job Title: Call Center Supervisor Company: Location: Modesto, CA Description: Call Center Supervisor We are currently seeking career/goal oriented, energetic, persuasive and self-disciplined individuals with an innate desire to succeed in a fast-paced, call center environment. The ideal candidate will have a minimum of 3 years of experience as a call center supervisor, the ability to manage the daily operations of the Call Center, excellent customer-satisfying abilities, and coaching and training experience. We Offer: - Medical/Dental Insurance - 401 K Retirement Plan - Monthly Bonus Program - Excellent growth potential

Job Title: ?politico?? Tele-fundraising Assistant Call Center Manager Company: Location: Los Angeles, CA Description: Tele-fundraising Assistant Call Center Manager. Do you consider yourself a ?politico?? Seeking a smart, motivated, politically-savvy person for our rapidly growing fundraising call center. It would be great if you have call center fundraising management experience; so if you are an experienced enthusiastic telefundraiser with management expertise and are looking for a thoughtful, hardworking and functional work environment then skip to the bottom of this ad and send us your resume with cover letter. We want you to be a great manager of people-- to know how to work with employees to build confidence and skills, to have a strong knowledge of, and interest in, politics, advocacy groups, or other non-profit organizations. Even if you?ve never worked in a call center, we may be interested in talking with you and we?re willing to train the right applicant. Do you follow the political scene and/or national policy debates? Do you have great people skills and do you have management experience? You should have: ? A four-year university/college degree ? Work history with management experience ? Good excel skills, good analytical skills. ? An energetic work attitude and the ability to play well with others SD&A Teleservices, Inc. is a dynamic, highly-respected professional fundraising company that works on behalf of political advocacy & environmental organizations, PBS stations, art museums and other prestigious clients. For more information on SD&A Teleservices and to browse a list of our clients, please visit us on the web at www.sdats.com. Please send a cover letter and resume along with salary history to Register to View No calls please. SD&A is an Equal Opportunity Employer.

Job Title: Sales Supervisor/Call Center (Inbound Only) Company: Location: San Francisco, CA Description: American Eagle Health Care in Concord has a proven track record of providing quality health care discounts to the community. Our call center in Concord is seeking a full time Call Center Sales Supervisor. The Sales Leader will be responsible for supervising 10-15 sales representatives in a selling call center environment and will build team performance through active mentoring and coaching. No cold calling! Increasing sales and achieving sales goals through HANDS-ON coaching is the primary function of this position. Other responsibilities will include partnering with peers, leading recognition and incentive programs, scheduling, assisting with creating performance development programs, and monitoring and evaluating sales calls. The Sales Supervisor can expect to spend at least 50% of their time actively engaged in live sales calls, not just monitoring. This is a very hands-on supervisory role requiring a lot of personal selling time and active demonstrating of how to achieve results. Other duties, as required. Qualifications ? Driven to succeed! Relentless about exceeding sales goals. ? Excellent communication and presentation skills and a strong ability to influence others ? 1 year prior supervisory experience ? Demonstrated track record of sales management success ? This is a 40 hour per week position. Hiring Organization: www.americaneaglehealthcare.com

Job Title: Call Center Mgr - Phones r Ringing Company: Location: Sacramento, CA Description: We have 4 positions available for sales managers for a call center in Eldorado Hills. You will manage call center sales inbound and outbound. We receive calls from our tv/radio advertisements endorsed by World Cup Soccer legends, Juan Hernandez and Eric Wyrnalda to receive a free $100 trial of aloe vera liquid vitamin supplement. Flexible 24 Hour Schedule, Override Commissions and Bonus opportunity. No Experience Necessary, Full Training Provided, Full-time or Part Time...Start Tomorrow! Bilingual is a definite plus, (English, Spanish, Russian, Chinese) Please email cover letter and resume in email, not attached. Thank you Michael

Job Title: Customer Service Manager Company: Location: Sacramento, CA Description: We have an immediate opening in our busy customer service center. We are looking for someone who is willing to commit to learning our operation from the ground level up, with quick advancement into a managerial position. You must have previous management experience in a customer service environment. We are located in Capay (25 minutes from Woodland and 45 minutes from Sacramento). Please submit your resume for consideration.

Job Title: Customer Service Manager-Bilingual (Spanish) Company: Location: Ventura, CA Description: Bilingual Customer Service Manager is needed for a growing wireless distributor in Calabasas. The Customer Service Manager will oversee order processing, shipment, receivables and customer relations. Responsibilities: * Staffing * Training * Scheduling * Supervision of customer service representatives and order fulfillment Requirements: * Ability to provide outstanding customer service * Ability to train, develop and build relationships within team * Demonstrated supervisory experience * Ability to manage time in fast-paced environment * Ability to maintain accurate records * Excellent communication * Bilingual in Spanish qualified candidates, please send your Word resume Cheryl Berg Register to View Premier Financial Search

Job Title: $21.55 - $24.75 / hour ~ Call Center Manager Company: Company Confidential Location: Cypress, CA Description: Local company is seeking a qualified Outbound Call Center Manager to oversee a small call center. Interested in someone with the following experience: Strong supervisor / management skills, strong call center activities, processes and procedures. Strong knowledge and experience with Goldmine CRM. This candidate will work as a supervisor making outbound calls. Should you be interested and fit the qualifications of the position, please apply to this posting with your resume attached in a word document for review. MUST HAVE GOLDMINE CRM EXPERIENCE. Apply today!

Job Title: Project Manager - Call Center / Healthcare Company: Technical Solutions Inc. Location: Newport Beach, CA Description: Sr Project Manager with CRM / call center integration experience in healthcare for a 6+ month contractStrong Sr Project Manager with experience in centralizing business processes into a call centerExperience with CRM solutions, in patient scheduling and packaged solutions, integration into Interactive Voice Response (IVR) systemsExtensive experience integrating business solutions with infrastructure framework including networks, portals, operations and help deskStrong IT background, understanding different solutions to meet the above requirements7-10 years of project management experience in a healthcare setting and PMP certificationExperience in vendor managementAbility to enforce use of an SDLC with vendors, proficient at Agile methodologyExperienced with MS Project, MS Word, Excel, Powerpoint and AccessStrong communication skills, both verbal and writtenMotivated self starter is needed***** We will not respond to other agencies *****This is a contract position and we will only consider applications in the geographic area noted.

Job Title: Sales & Customer Service Manager Company: Confidential Location: Santa Clara, CA Description: Patient Care Manager –Dental Practice in Santa Clara Are you an experienced sales and customer service professional? Are you looking to be in a stable healthcare industry where you can maximize your talent? If so, you might be the right candidate for our Patient Care Manager position. We’re a premier Dental Practice in Santa Clara. We’re looking for an exceptional sales and customer service professional to help expand our operation and patient base. As a Patient Care Manager, you are responsible for the successful operation of the dental office as a business unit. This includes managing office staff, providing excellent patient service, and increasing office revenue.We’re looking for an exceptional candidate with a proven track record of increasing revenues. We will train you on dental terminology and all aspects of the operation. Responsibilities:• Supervise employees engaged in dental office operations. • Explain financial arrangements to patients • Coordinate sales, marketing, and promotional activities to increase new patient growth • Keep dentist’s schedule full by calling patients due for dental treatmentRequirements:• 2+ years of customer service and sales experience • Excellent communication and presentation skills• Ability to increase sales and revenues• Strong customer service ethic • 4 year college degree is preferred• Must be able to work on Saturday and some evenings What We Offer:• Competitive base salary • Performance based bonuses • Amazing growth potential in a dynamic, entrepreneurial environment • Long-term stability in the healthcare industry• Hands on training on dental procedures and terminologyAbout Our Company:We’re a high tech, modern dental practice in prime Santa Clara location with solid patient base and consistent growth. Our Doctors and staff are very experienced and highly trained. We use the most advanced dental materials and techniques to restore smiles. We work together as a team with one united goal: to serve our patients as our own family membersIf you’re an experienced and talented customer service professional, we look forward to welcoming you into our family.

Job Title: Customer Service Manager-Bilingual (Spanish) Company: Location: Los Angeles, CA Description: Job Description Working with the President, the customer service team and the sales department, as part of the management team, the Customer Service Manager is responsible for the day-to-day management of the customer service team, overseeing the functioning of the order processing, shipment, receivables and customer relations. Responsibilities include staffing, training, scheduling, supervision of customer service representatives and order fulfillment. The Customer Service Manager ensures that the Customer Support organization provides the highest level of customer service in a cost effective manner. The Customer Service Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. Tasks and Responsibilities: Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the customer service group. Train, coach and manage all customer service representatives in all policies and procedures, and conduct monthly customer service evaluation, performance reviews and audits. Supervise and schedule customer service representative tasks to maximize effectiveness of data entry, order processing and fulfillment Ensure that all data entry and transactions are processed accurately Executes and manages processes and metrics to drive productivity and ensure achievement of service goals, and provides recommendations for process improvement to management. Reinforces proper use of appropriate email templates, scripts, quality assurance guidelines and best practices for customer interaction. Take escalated calls from sales team and respond to customers and resolve product, shipping, stock and other related issues. May also respond to billing issues as needed. Communicate all information to customer service representatives regarding special promotions, sale items, and recurring order programs. Create and ensure a friendly environment with high performance standards and provide coaching, feedback and guidance to customer service representatives Oversee compliance of customer service representatives with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures. Help solve problems that affect the service, efficiency, and productivity of the customer service team. Skills and Competencies: Ability to provide outstanding customer service and manage customer service operations effectively. Ability to develop and train work force, build relationships with team and other departments in company, utilize skills of workforce most appropriately. Demonstrated experience in developing and improving metrics to ensure optimum performance of customer service team Ability to process information/merchandise through the computer system. Ability to maintain a fair, consistent set of standards as they apply to work force. Ability to adjust priorities and manage time wisely in a fast-paced environment. Ability to maintain records and documentation pertaining to work force. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to customer service team. Bilingual English / Spanish a MUST - written and verbal Qualified candidates, please email Word resume Cheryl Berg Premier Financial Search Register to View