Customer Service Supervisor Jobs in Arizona

Job Title: Regional Research Manager Company: Hanley Wood Market Intelligence Location: Phoenix, AZ Description: WHO WE ARE Hanley Wood's Market Intelligence is the leading provider of rich data and decision for residential real estate development and new-home construction. Hanley Wood Market Intelligence customers include homebuilders, building product manufacturers, land developers, appraisers, real estate investors, municipalities, financial institutions, and investment banking firms. We also serve as a premier source for new home statistics and commentary for major media publications and organizations around the country. For more information, please visit our website www.hanleywood.com JOB RESPONSIBILITIES •Ensure that local staff executes national research methodologies properly to guarantee delivery of accurate, complete, consistent, and timely data •Enforce quality control procedures by ensuring staff accountability for data quality •Assist with the resolution of client problems (internal and external clients) •Oversee data quality programs and maintain positive relationships between Sales and Research •Expert on the basic functionality of our products •Train, coach and mentor staff on products, company goals and objectives and research methodology to increase employee retention and improve data quality efforts •Review all staff market research issues and activities •Develop, improve and implement corporate research policies and procedures •Develop daily/weekly performance goals and objectives for staff and provide technical and managerial support and feedback to local staff on a regular basis JOB QUALIFICATIONS •Bachelor’s Degree required •3+ years of staff management experience •Excellent understanding of the local real estate market required •Database management experience helpful •Detailed and deadline oriented team player with excellent leadership and communication skills •Willingness to travel within assigned market area(s) •Proficient PC Skills, including knowledge of MS Windows, Word, Excel, Outlook WHAT WE OFFER We offer a competitive salary, advancement opportunities and great work environment. We also offer an excellent benefits package that includes medical, dental, vision, and life insurance, a generous paid time off package, and 401k. Hanley Wood is an Equal Opportunity Employer. To apply for this or any of our open positions, please visit our website at www.hanleywood.com

Job Title: PROJECT (CLIENT SERVICES) MANAGER 1 Company: Trimble Navigation Limited Location: Tempe, AZ Description: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Trimble Navigation Trimble Navigation, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. Trimble Navigation delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, Trimble Navigation solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data. Trimble Navigation is headquartered in Sunnyvale, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on Trimble Navigation solutions, visit www.trimble.com. Job Title: Customer Operations Manager (Regional Account Base) Reports to: Manager of Customer Operations Mission Statement: Customer Advocate working cross-functionally to ensure customer satisfaction (satisfaction defined as managing the overall health of the account, customer using the service, obtaining ROI from the service and have integrated the application into business practices). Job Description: The Customer Operations Manager (COM) is the customer advocate driving customer retention and satisfaction. They coordinate issue resolution; process management; communicate the status of pending activities and issues and may lead problem resolution sessions by negotiating compromises between Trimble Navigation and the client—such as when deadlines are not being met etc. The COM Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Working cross-functionally, this role requires strong customer relationship management skills, and will be responsible for customer relationship and ensuring customer satisfaction. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. The right candidate should also be comfortable working at all levels of the organization, and must be comfortable summarizing account information in presentation format. The COM works closely with other members of the Trimble Navigation team, including sales, support, and services as needed, checking status on orders, repairs, and/or providing overall project status to the customer. Responsibilities: • Proactively manages the client relationship driving customer retention. • As the primary point of contact for the customer, position is required to interface with customers and be an active collaborator within the customer organization and with other senior managers in the company to identify issues and achieve prompt problem resolution. • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. • Manage customer requests: Transfers, Re-activations, Cancellations, Carrier Issues, Service Escalations • Identifies and removes barriers that may impede successful issue resolution. Actively collaborate within the customer organization and with other senior managers within the organization to identify issues and drive resolution. • Manages communications amongst project teams, functional departments, and sales managers. • Partner with the customer on understanding and defining success criteria and ROI measurements. • Communicate a realistic schedule to customers with input and commitment from core-team members. • Ensure process compliance is maintained throughout the project life-cycle; quality deliverables are provided at each stage, and process improvement initiative are defined and implemented thus optimizing the effectiveness and efficiency of the process. • Owns the ongoing client relationship to develop and expand industry best practices. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Assists accounts receivable department with collection of delinquent revenue Key Performance Indicators: • Customer Retention • Customer Satisfaction Index (VOC) • SLA Compliance • Call metrics by account (SF.com) • Customer Health Segmentation Trending (AHD) • Reference Account Percent Requirements/experience: • BS degree required; business discipline • Strong customer relationship development and negotiation skills • Minimal of 3 years experience leading customer project teams in high tech/IT environment, or minimum 5 years account management experience or support of complex technical services/products • ability to prioritize tasks in the context of objectives, constraints and dependencies • Ability to work with little supervision and be a self-starter • Proficiency in MS Office (MS Word, Excel and Project). • Must be able to exercise good judgment under pressure. • Must display initiative, professionalism and a commitment to quality service. • Must have excellent skills in oral and written communications, organizational, project management, control / follow up, problems solving and decision making. • Have good business acumen and common sense We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Manager of Call Center (Inbound Sales) Company: Company Confidential Location: Scottsdale, AZ Description: Manager of Call Center (Inbound Sales) - The Call Center Manager provides strategic, tactical and people leadership for the front line operations of a fast growing call center currently at 25 seats. Responsibilities include but are not limited to: ·         Implement specific initiatives and tactical plans and execute accordingly in order to achieve or exceed specific sales and quality goals ·         Provide strategic direction and leadership encompassing areas including sales, customer satisfaction and quality assurance·         Develop new and innovative processes and procedures that will impact sales and the efficiency and effectiveness of call center representatives·         Cultivate an environment that encourages high levels of productivity, teamwork and career growth and development ·         Ensure that all interactions with the company’s customers are pleasant and straightforward Minimum Requirements: ·         Demonstrated ability at recognizing, hiring and developing sales and other personal for an inbound sales call center·         A proven track record of engaging and inspiring your team, setting and achieving high performance standards and goals, and implementing strategies that support rapid growth of a large customer base·         A proven track record of reaching and surpassing aggressive sales and other organizational goals and objectives, conveying a sense of urgency to your team and offering support when necessary to overcome challenges and obstacles·         Solid analytical and problem solving skills with a demonstrated ability to create and analyze data that reveal trends and which suggest solutions to challenges·         Deep knowledge of call center technology, call center queuing, successful call center sales strategies and call center management toolsEducation Requirements:·         Masters Degree preferred, Bachelor's Degree in business or related field required·         8+ years overall sales and call center experience required·         Preferred 5+ years of call center experience at an advanced level with total responsibility for leading teams of 10 to 200+ employees·         3+ years working within a call center that was undergoing rapid growth·         Willingness to be on call as necessary, required to carry a cell phone

Job Title: (Medical) Customer Service Supervisor $14-$20/Hour Company: OfficeTeam Location: Phoenix, AZ Description: Medical Customer Service Supervisor $15-$20/Hour (DOE) A centrally located healthcare facility is looking for an EXPERIENCED manager who can work in a very team-orientated environment supervising a group of 13 CSRs in a call center environment. This role is a very visible position dealing with many people at all levels of the organization. This position is responsible for ensuring all communications (telephones, emails, correspondence, work lists, etc.) are directed to the central business office, and patient accounting for multiple facilities is handled appropriately. Supervisor is responsible for resolving escalated customer issues and providing feedback when appropriate to the leadership team. This position is also responsible for maintaining relationships with facility personnel, collection vendors, and other outside entities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Customer Service Manager Company: Company Confidential Location: Phoenix, AZ Description: About the JobA mid-sized privately held printing company has an opening for an experienced customer service manager in Phoenix, Arizona.  We are committed to continuous improvement and customer satisfaction. Job Summary: This position is responsible for managing a team of Customer Service Representatives to deliver printed product to the customer’s satisfaction.  This individual will work closely with customers, Sales, and all internal departments.  This is a highly visible leadership position within the organization. Roles and Responsibilities: Responsible for the proactive and strategic management of the department. Manage and continually improve the order entry and administration process. Manage the vendor-owned inventory process. Create effective interdepartmental integration and communication. Promote a customer-focused, employee-driven work environment. Coaches employees for their development and delivery of daily functions A recognized strong leader that is known for the consistent performance. Additional Responsibilities: As a member of the site leadership team, assumes other special activities, responsibilities, and projects as required.  Act as the site focal point for issues involving customer service. Required Experience and Background: A minimum of ten (10) years customer service experience and five (5) years as a customer service manager. Experience in the printing and folding paper box industry. Significant experience interacting with customers with a demonstrated history of improving customer satisfaction. Strong analytical/procedural background with a demonstrated history of process improvement. Well-developed management and leadership skills including the ability to influence other managers and customers.

Job Title: Customer Service Manager Company: Location: Tucson, AZ Description: Job Title: Customer Service Manager Location: Tucson, Arizona Country: US Description: The Customer Service Manager solves problems and proactively finds solutions. A combination of coach, disciplinarian, and business partner, the Manager is focused on providing ever-greater quality experiences to clients and challenges his/her team to the same. Key Responsibilities: ? Manages performance of Client Support staff through coaching, education, and performance metrics. ? Directs staff resolution of technical customer support issues ? Drive continuous service improvement based on quality metrics and customer feedback. ? Management of customer escalations and service request management, including trend analysis and reporting. Job Requirements: Requirements: ? Customer service management experience in any industry ? Strong focus on business partnership, client experience, client satisfaction, process development and productivity improvement. ? Proven ability to coach and mentor. ? Ability to perform detailed analysis, out of the box thinking and solution orientation. ? Ability to work in a results-driven team environment. ? Willingness to work in 24x7 environments. Preferred Qualifications: ? Laboratory or clinical knowledge ? Knowledge of programming languages

Job Title: Supervisor/csr needed we need someone w/ a good attitude, steady... Company: Location: Phoenix, az Description: SUPERVISOR/CSR Needed We need someone w/ a good attitude, steady EMPL history. Indiv needs entry-level PC knwldge. Send resume to: Register to View • Location: Phoenix • Post ID: 9505581

Job Title: Associate Manager, Customer Service Company: Prudential Financial Location: Scottsdale, AZ Description: Reporting to a Director of Client Services, this position is responsible for the daily operational functions and management of the Property Specialists for Inventory. Works to maximize client satisfaction with inventory process, minimize risk and maximize profitability on inventory homes. Primarily team focused, the Associate Manger ensures that both individual and team; productivity, quality and cycle time goals are met. Ensure compliance with PRERS operating policies and procedures. Drive process improvement. Work to ensure Associate satisfaction.Principle Accountabilities:Minimize inventory direct home selling costsMinimize inventory aging and days on marketSupervise staff, including but not limited to; new hire on boarding, communicating and maintaining individual performance objectives, performance appraisal process, monthly feedback sessions, coaching and development, rewards and recognition.Ensure staff members have the appropriate resources required for their roles.Manage caseload and work assignmentsReview and approve transactions as required by PRERS Disbursement Requirements (PDR) and Operating InstructionsEnsure staff members attend all required training.Monitor team and individual performance metrics. Track and produce reporting as required.Perform data and file auditsReview periodic exception and error reports and ensure resolution of issues.Maintain client specific reference materials supporting team duties.Ensure reporting deliverables are metAssist team members with problem resolution and questions on process or technologyPerform other duties as assignedPrudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.

Job Title: CUSTOMER SERVICE MANAGER- ROUTE SALES Company: The Schwans Food Company Location: Kingman, AZ Description: Earn $32,000 - $38,000 /Year base salary plus commissions your first year with a Schwan’s® home delivery route Schwan's Home Service, Inc., (Schwans) is looking to grow in your area. We’ve recently moved from a straight commission model for our Customer Service Manager Trainees. Now, instead of having to build a new route just on commissions, new customer service managers can count on a base salary of $32k per year during a training period and $38k per year afterwards, once they have their assigned route. That’s in addition to commissions. At The Schwan Food Company, our defining goal is to become the best provider of frozen-food solutions in the world - and we're well on our way. Schwan employees lay the foundation for future growth and prosperity by meeting challenges with creativity, energy and an unstoppable "can do" attitude. Schwan challenges its people to develop their skills, discover innovative methods for doing business and to prepare for a lifetime of achievement. Whatever you're looking for, you'll find it at Schwan.  Candidates are required to fill out an Employee Profile and Application in its entirety.  For Immediate Consideration, click on the following link:CLICK HERE TO APPLY Requirements ·  Applicants must be at least 21 years old ·  Applicant must have an active and valid driver's license for the past 12 consecutive months ·  Applicant cannot have more than 1 moving violation or accident in the past 12 months ·  Applicant cannot have more than 3 moving violations or accidents in the past 3 years ·  Applicant cannot have been convicted of a crime (felony or misdemeanor) involving the use of a motor vehicle in the past 3 years. (Ex. Hit-and-run, vehicular homicide, etc.) ·  Applicant cannot have been convicted of driving under the influence of drugs or alcohol, reckless driving, or driving with a suspended or revoked license in the past 3 years ·  As a condition of employment, applicant will be asked to submit to a DOT physical, drug screen and functional capacity examination ·  A High School Diploma or GED (Preferred) ·  Previous Experience working in a Sales-Related Role (Preferred) ·  Previous Customer Service Experience (Preferred) ·  Ability to sit for extended periods of time, lift product, bend, twist, and climb in and out of truck ·  Ability to follow instructions and complete required trainingEOE                                                                  Schwan's Home Service is an equal opportunity employer.CLICK HERE TO APPLY

Job Title: Boiler Customer Service Manager (CSM) - South West Company: Alstom Location: Phoenix, AZ Description: Employer Information About Alstom Through the development of advanced public transport and cleaner electric power production, 80,000 Alstom employees in over 70 countries are helping to address some of the key issues that face the planet today. If you are looking for a world of economic, social and environmental change, look no further. As a leading global player in energy and transport infrastructure we suggest it's time to act and think of the future. Your future. View all our jobs Job Responsible for parts and services business development and client program management for customers in the South West Region- customers are located in Northeast Arizona, Northwest New Mexico and some in Utah and Nevada.   Responsible for determining the overall business development strategy through participation in customer planning sessions and outage support activities. Assist customers in prioritizing and evaluating replacement part needs based on cost, operational efficiency, and pay back.   Supervises the support activities required to review, analyze and develop equipment/parts selections for customer programs. Duties include site scope activities and engineering interface.  Coordinates the proposal and order execution efforts associated with Customer Programs in conjunction with assigned Windsor Program Support personnel and Customer Service Representative.   Responsible for the overall financial performance of assigned customer programs and appropriate reporting/metrics.  Coordinates upgrade and redesign activities with Design Graphics, Engineering, and Product Specialists.    Participates  in customer-pricing strategy development with Windsor based Product Management and Program  Management.  Works to improve processes that reduce overall cost and cycle time for the customer.   Makes arrangements to have physical inventories of customer stock material conducted, and supervises the establishment of  program min/max stocking levels by Windsor Program Support personnel.   Expands scope of programs (optimizes sole-source content) through effective utilization of Regional and Windsor-based resources.  Pursues growth of programs into non-traditional areas including third party parts and inter-Alstom company activities.   Identify product development ideas based on customer/field needs and product cost reduction initiatives NOTES: US Residents Only