Customer Service Supervisor Jobs

Job Title: Regional Research Manager Company: Hanley Wood Market Intelligence Location: Phoenix, AZ Description: WHO WE ARE Hanley Wood's Market Intelligence is the leading provider of rich data and decision for residential real estate development and new-home construction. Hanley Wood Market Intelligence customers include homebuilders, building product manufacturers, land developers, appraisers, real estate investors, municipalities, financial institutions, and investment banking firms. We also serve as a premier source for new home statistics and commentary for major media publications and organizations around the country. For more information, please visit our website www.hanleywood.com JOB RESPONSIBILITIES •Ensure that local staff executes national research methodologies properly to guarantee delivery of accurate, complete, consistent, and timely data •Enforce quality control procedures by ensuring staff accountability for data quality •Assist with the resolution of client problems (internal and external clients) •Oversee data quality programs and maintain positive relationships between Sales and Research •Expert on the basic functionality of our products •Train, coach and mentor staff on products, company goals and objectives and research methodology to increase employee retention and improve data quality efforts •Review all staff market research issues and activities •Develop, improve and implement corporate research policies and procedures •Develop daily/weekly performance goals and objectives for staff and provide technical and managerial support and feedback to local staff on a regular basis JOB QUALIFICATIONS •Bachelor’s Degree required •3+ years of staff management experience •Excellent understanding of the local real estate market required •Database management experience helpful •Detailed and deadline oriented team player with excellent leadership and communication skills •Willingness to travel within assigned market area(s) •Proficient PC Skills, including knowledge of MS Windows, Word, Excel, Outlook WHAT WE OFFER We offer a competitive salary, advancement opportunities and great work environment. We also offer an excellent benefits package that includes medical, dental, vision, and life insurance, a generous paid time off package, and 401k. Hanley Wood is an Equal Opportunity Employer. To apply for this or any of our open positions, please visit our website at www.hanleywood.com

Job Title: Customer Service Manager for Residential Home Builder Company: Location: Kennewick, WA Description: Customer Service Manager for Residential Home Builder High energy position to facilitate the Customer Relations with the homeowners, construction, sales and sub-contractors on newly built homes. Our mission is to provide each one of our homeowners with a new home buying experience that reflects exceptional service and quality. We consider each home a success when every interaction that our home buyer has with our team members is a positive experience. We strive to set ourselves apart by our service, communication, timeliness, and personal attention. Overall responsibilities include: Team performance expectations and goals, individual self paced position. Ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherences, and serving as leader and point of contact for escalated customer service concerns with homeowner. Qualifications: Currently seeking someone who is skilled and very knowledgeable in construction. Understanding from the dirt work, through framing, drywall, trim, to final grade. Must be willing to crawl a floor crawl space to confirm that the infrastructure has been installed correctly. Same with the attic area. ? Quality control on each and every home to encompass a quality home inspection, from the under floor access to the attic, confirming that all items throughout home are in working condition ? New Home Orientation to be completed with each new homeowner, explaining our warranty policies ? Leading by example, acting as a role model, and ensuring a fun, respectful, challenging, and positive work environment ? Understanding and correctly utilizing resources provided by internal systems, budgeting, legal processes, and policies ? Managing down stream employees in a professional manner, being able to communicate how various processes should be completed ? Working with sub contractors, to ensure that the warranty work is completed to homeowner satisfaction ? Willingness to utilize the tools that may be necessary to complete a specific task ? Negotiating with the subcontractors on price point per job required ? Must be self motivated ? Ability and confidence to work independently on projects ? Ability to multitask in a dynamic, evolving work environment ? Ability to prioritize, follow through, and stay on track ? Ability to effectively communicate and convey ideas to a diverse range of clients ? Ability to find reasons and causes for results ? Ability to quickly assimilate and synthesize new knowledge ? Ability to solve practical problems and deal with a variety of concrete variables Helpful Experience: BA/BS degree 2-4 years relevant supervisory experience Strong communications and leadership skills Ability to be flexible in assignment scheduling Absolute passion for ensuring a great customer experience with every contact Computer skills with Excel, Microsoft, Warranty Watcher. Please respond to this email address: Register to View -homes.com or fax to Register to View

Job Title: Client Services Manager / Account Manager w/ Healthcare IT Company: ICS Location: Irvine, CA Description: Come work for an EXCITING and PROFITABLE Software Solutions Provider in the Healthcare / Medicare industry. We’re one of the few growing & profitable companies around!! Our team is seeking Account Managers with Healthcare IT experience to support our fast-growing client base. This is a special opportunity to contribute your knowledge in a very competitive and growing industry… Position Overview Responsible for building and maintaining client relationships through the entire customer life cycle (Implementation to Maintenance). A successful account manager will be a team leader in defining and coordinating all of the implementation tasks for their implementation accounts.  Project management, attention to detail and excellent oral and written communication skills are a must.  This person will enjoy interactions with people, navigating challenging project deliverables and milestones and coordinating with the best technical and product team in the industry. Working as a team partner will carry out responsibilities as specified below and other duties as assigned. Client Management (50% of responsibility)1)     Manage clients and internal resources for implementations.2)     Manage support and operations group for on going client support.3)     Prioritize and manage client deliverables and expectations.4)     Identify customer driven product enhancements and initiate new product enhancements.5)     Monitor and mitigate issues that impact customer satisfaction.6)     Client satisfaction and account growth are key performance indicators. Project Management (50% of responsibility)1)     Create client driven project plans and coordinate internal and customer resources to on-time / on-budget milestones.2)     Monitor project risks and take proactive corrective actions.3)     Coordinate project team member deliverables.4)     Clear communication with internal and external stakeholders.5)     On-time and on-budget milestones are key performance indicators. Client interface/Account MGT§         Meet with client’s onsite and via telephone to maintain relationship, provide training and updates, coordinate deployments and other activities, communicate system changes and other information as needed. Ensure client needs and status updates are communicated appropriately to Dynamic staff. Maintain formal call logs for recurring meetings and projects. Maintain project plans as appropriate.Configuration tasks§         Using specifications provided by client, configure TEST and PRODUCTION systems using Voyager Setup.Correspondence Configuration§         Configure and update client letter templates.Harbinger Support Coordination§         Participate in meetings and prioritize Harbinger support activities.Help desk support (Level 2)§         Respond to client help desk requests, resolving most issues; to include identifying and documenting system defects and coordinating support tasks.Implementation discovery§         Work with client to determine business requirements for successful implementation, performing gap analysis, documenting scope of implementation. Advise client of best practice configurations and workflows, documenting client requirements for configuration.Implementation tasks§         Coordinate implementation meetings and project plans, ensuring all requirements are documented and assigned appropriately. NPD Participation§         Participate in NPD meetings representing client business needs to facilitate the NPD process.Operations Setup§         Setup and maintain operational calendar.Project management – special projects§         Work with client to determine business requirements for successful special projects, documenting scope and obtaining client signoff of completed project.Requirements/Business Requirements§         Identify and document business requirements for new or enhanced Voyager functionality.Requirements/Write (Workaround/Custom)§         Identify needs for interim workarounds and custom processes; document business requirements. Test Plans/Write (Internal)§         Develop detailed test plans to validate new functionality.Testing/Pre-Release§         Perform detailed testing on existing and new functionality, documenting defects and weaknesses.Training presentation (external)§         Conduct online and onsite training sessions, educating clients on how to use Voyager to meet CMS operational requirements.  ExperiencePrimary Account Management/Client Servicess role (5+ years) - Ideally candidate will come from large consulting firms (E&Y, Accenture, etc) where they oversaw Healthcare / IT Implementations.Healthcare information technology experience is a MUST (Medicare is a plus).Must have strong technical background overseeing software implementations.Basic data experience – using Excel, Access or even SQL.Ability to travel 25% or more.  For immediate consideration, please send a Word copy of your resume to Andrea Larsen at Register to View . (KEYWORDS: project management, client services, account management, medicare, part D, healthcare)

Job Title: Customer Service Supervisor Company: Stani Corporation Location: Ontario, CA Description: Customer Service SupervisorDuties:*All Customer Service functions including customer assistance, order processing, contacting existing and new customers*Assist customers in a professional, courteous and timely manner*Cooperate and interact with various departments to resolve customer service issues*Communicate with warehouse regarding shipping/routing guide presented by customers*Resolve customer complaints / concerns professionally*Supervising staff on their order entry, follow-up duties, and data entry efficiency & accuracy *Communicate & follow up with sales representatives*Prepare daily, weekly, monthly sales and related reports Requirements: Requirements:*2 years of recent customer service experience in apparel industry *Excellent verbal and written communication skills*Professional & courteous phone etiquette*Excellent follow up skills*Ability to succeed in a high-pressured, fast paced environment*Able to prioritize and multi-task*Must be detail oriented

Job Title: BUSINESS CUSTOMER CARE SUPERVISOR Company: Energy Future Holdings Location: Irving, TX Description: Energy Future Holdings Corp., formerly TXU Corp., is a Dallas-based, privately held energy company with a portfolio of competitive and regulated energy subsidiaries. TXU Energy, Luminant and Oncor, EFH's primary businesses, serve the high-growth Texas electricity market, which is one of world's largest and among the nation's most successful competitive markets. TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2 million electricity customers. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs. TXU Energy is providing superior value to customers across Texas.   The Business Call Center provides customer service for TXU Energy’s non-residential customers. The Customer Care & Sales Supervisor will manage and direct the day-to-day operations of a team of Customer Care Agents in the Business Call Center in the area of General Business, Apartment Services, Construction Services or Off-Line Services. The Supervisor will work with management to develop, implement and track performance metrics to ensure effectiveness of organization, people and processes. Selected candidates will undertake an extensive training program designed to provide a comprehensive understanding of the electri utility industry and the competitive market in Texas and provide the skills needed to serve this important group of customers.   ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to and perform a variety of functions including: • Direct and supervise the activities of direct reports. • Coach and counsel with employees regarding sales techniques, productivity, initiative, performance and development. • Resolve escalated customer issues. • Ensure effective training. • Monitor reports, work status, progress and results to ensure that the quality of service provided by the team exceeds sales andcustomer service expectations. • Help develop sales and customer service metrics for their team.   Requirements Qualifications sought in successful candidates include: • High school diploma or equivalent, Bachelor’s degree a plus • 1-3 years of supervision experience • Electric industry knowledge (especially Texas market) a plus • Experienced in the use of MS office, Word, Excel, Access, Power Point, and various customer information systems • Previous call center sales experience is a plus TXU Energy is an equal opportunity/affirmative action employer.

Job Title: Customer Service Manager Company: Midmark Corporation Location: Glasgow, KY Description: Midmark Corporation is a market-driven industry leader in the manufacture of medical, dental and veterinary products and equipment. Customer Service ManagerGlasgow, Kentucky - Dental Division This position will be responsible for supervising and coordinating activities of all Dental Domestic Customer Service/ Technical Service Representatives and Customer Support Representatives. Also manages the day-to-day operations and interaction with other Midmark Departments as well as works with Dental Domestic customers to resolve problems. Qualified candidates must possess a Bachelor’s degree and 5+ years related experience and/or training; or equivalent combination of education and experience. Also necessary is experience in MS Outlook & Excel and Performance Evaluations. Oracle and AutoCAD experience is preferred. We offer outstanding compensation, competitive benefits and 401(k). To apply, please complete the online profile at: www.midmark.com.Midmark. Because We Care.EOE

Job Title: Client Services Manager - Alliance/SmartFuture Company: Lincoln Financial Group  see all jobs Location: Fort Wayne, IN Description: The Client Service Manager is responsible for helping drive sales and retention by helping maintain effective relationships with Third Party Administrators, Agents, Brokers and/or distribution partners.The Client Service Manager manages the Account Manager team and leverages their expertise in qualified retirement plans, plan design, andLincolnsystems and processes by providing service and solutions that help positionLincolnproducts as preferred offerings in their target market. ...

Job Title: Sales Manager-Customer Care Company: Location: Springfield, IL Description: Sales Management - Customer Care Division If you have been downsized from a significant company in a leadership role, this may be a career opportunity to get you back on your feet. However, we are looking for coachable individuals who can integrate previous leadership skills into our business model. This IS an entry level position with a fast track segment for selected individuals. You cannot get back to Executive Level Management in 60 days! With proper training/mentorship you may attain previous success level/seniority stature within 6-12 months. ? Multiple offices in area currently hiring for Customer Care Representative, and Entry Level Management positions. The selected candidate will possess strong communication skills, and an outgoing personality. NOTE: This is not a marketing position, and so those looking for prospecting positions need not apply. Personal Interviews will be conducted this upcoming week and will revolve around education, job experience, and personal/family values. ? To be selected for the fast track segment of our Entry Level Leadership program one would possess a strong work ethic, previous management experience in relevant financial field or similar public company. We are not looking to re-invent the wheel here, but someone who understands complexity of systems and mastering processes will have a stronger opportunity to make it further in the interview process. ? You must possess a strong work ethic as the training program involves two (2) weeks of 60 hours. Integrity driven individuals, with a love for people, and a passion for growth are most likely going to be the best fit for current job openings. We would like to thank all who apply, but only qualified candidates will be selected for a first interview

Job Title: Call Center Manager Company: Company Confidential Location: Canoga Park, CA Description: A travel wholesale company is seeking an experienced Call Center Manager to oversee all aspects of reservations, operations, and reservations support. Recent travel industry reservations/operations and management experience a must. The company offers a full package of benefits and a competitive salary.

Job Title: Call Center Manager Company: SD COUNTY CREDIT UNION Location: San Diego, CA Description: Banking CALL CENTER MANAGER Qualified candidates will possess a Bachelor's Degree or equiv work exp; min 4 yrs mgmt exp in a call center environment, preferably in the financial services; exceptional leadership & sales skills; excellent written & verbal comm.; strong analytical skills for reviewing performance metrics; exp. with utilizing call mgmt systems, & workforce mgmt & call recording software. SDCCU offers an excellent compensation package. Submit resume & salary history to: 6545 Sequence Drive, SD, CA 92121 Attn: HRD/INFO, or e-mail to Register to View , or fax to Register to View For other employment opportunities: Job Line Register to View www.sdccu.com Voted "San Diego's Best" 10 years in a row Equal Opportunity Employer