Customer Service Supervisor Jobs

Job Title: Customer Service Supervisor Company: ACI Location: Long Island, NY Description: MINIMUM QUALIFICATIONS: At least 5 years experience in a fast paced Customer Service environment which has exposure to telephone sales and supervision of employees Good interpersonal skills Demonstrated leadership and organizational skills Ability to apply critical reasoning and problem solving Ability to communicate effectively Computer literacy in Windows environment; proficiency in Microsoft Word and Excel Spreadsheet applications. MAS 500 experience is a plus. The ability to assist in Order Taking / Customer Services process. ESSENTIAL FUNCTIONS: Supervises all aspects of the Customer Service Department’s service and support functions including phone support, order entries, etc. Ensures Customer Service staff are appropriately trained in company products, procedures, etc. Reviews performance for employees against operating plans and standards. Attends critical account meetings relative to customer or product issues. Ensures all conditions and/or complaints that affect customer satisfaction are appropriately addressed. Participates in strategic planning and system improvement activities. Performs order taking (as required); checks orders and ensures orders are processed in a timely manner.

Job Title: Admin Asst/Customer Service Mgr - Company: Location: Orlando, FL Description: Small dynamic company in South Orlando, established over twenty years ago, is looking to add a team member. Duties may include but are not limited to handle phone calls, take orders, and promote company products and services. This position requires in-depth knowledge of products (will be provided), strong organizational and computer skills, attention to detail, and excellent written and verbal communication skills. If you like to multi-task and ?wear many different hats?, this may be the perfect fit for you. Professional Skills ? Computer proficiency in MS Office, in particular Word and Excel ? Excellent communication skills ? verbal, written, grammar & spelling ? Accounting software, in particular knowledge of MAS 90 or MAS 200 a plus Knowledge of the following is a plus but not necessary. ? Electronic direct mail, managing customer database, monthly email blasts or as needed ? Photoshop, (image manipulation, enhancements, masking, cropping, size reduction, download, use in documents) ? Experience with eCommerce, website design, FrontPage ? UPS Worldship, data input and import for mass mailings Personality ? Character ? Dependable and strong work ethic ? Positive attitude, customer service oriented and outgoing ? Motivated self-starter and quick learner ? Ability to build strong rapport with customers and vendors ? Second language a plus but not necessary Job Description ? Customer service: answering phone, helping customer in person, misc. correspondence, ? Taking orders: product knowledge, product suggestions, sales ? Invoicing and Accounts Receivable ? Assistance in maintaining product inventory and pricing ? Creating and printing sales sheets, catalog adjustments & printing, website updates, email blasts, sample fulfillment. ? Monthly inventory: physical inventory, inventory reports, sales reports ? Other duties as assigned ? Must be able to occasionally lift boxes up to 50 lbs Benefits ? Fulltime, currently based on 30 hours. Employee is expected to be available for work during regular business hours, Monday through Friday 8 am ? 5 pm. (During the holidays, employee might be able to work up to 40 hours per week) ? Eligible for benefits after 90 days (paid holidays, vacation) ? Compensation $11 - $13 per hour depending on experience We look forward to receiving your cover letter and resume. Please send resume as an attachment (Word or pdf) to Register to View

Job Title: Customer Service Manager Company: Cybercoders.com Location: Atlanta, GA Description: Customer Service Manager Customer Service Manager - Skills Required - customer service manager, flexible packaging industry, order entry policies, TQM, manufacturing environment We have an outstanding career opportunity for a Customer Service Manager to join a leading Packaging Manufacturer located in the Atlanta surrounding area.We are searching for a CSM who will be responsible for managing the Customer Service Department including coordinating all customer service activity including order entry, scheduling and inventory control.Key Responsibilities:* Manage the Customer Service staff in an effective, professional manner. * Hire Customer Service associates, in consultation with the Sales Manager.* Direct and arrange for the continuous professional development of the staff.* Actively participate in decision making.* Plan and assist in coordinating manufacturing activities within the plants.* Manage Plant schedule.* Assist in customer complaint investigation.* Order entry and review and communication with customers. Requirements:* Understand order entry policies and practices. * Possess strong communication skills, both oral and written.* Familiar with and practice the principles of Total Quality Management (TQM).* Minimum of five years in the flexible packaging industry or eight years in customer service in a related manufacturing field.We offer an above average area competitive compensation and benefits package. - SE-custsermgrGA - , , , , , CyberCoders CyberScientific

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V Company: MB Financial Bank Location: Wheaton, IL Description: Job Type: Full-Time Location: 212 S. West Street-WHEATON Last Updated: 10/27/2009 Job Description:Reference: AS12128 Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base. Essential Duties and Responsibilities include the following: Complete knowledge of Customer Service Associate I, II and III. Responsible for the development and training of the Customer Service Associates. Provides on-going sales and service coaching, leadership and mentoring. Responsible for designation and proper utilization of over-ride authorities. Assist CSA’s in working with unusual or difficult problems. Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy. Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy. Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives. Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints. Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives. Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure. Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff.. Responsible for all tracking and reporting as directed by the Management. Reviews overdrafts as needed, according to Bank policy. Make recommendations to the BCM about possible ways to improve the Banking Center. Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan. Create and implement action plans when needed to better the quality of service in the Banking Center. Encourage team environment through effective leadership and coaching. Meet goals set by Retail Management. Some branch travel required. Must be flexible to travel to other bank locations as needed. Encourage team environment. Comply with Bank’s policies and procedures. Comply with all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred. Language Ability: Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public. Math Ability: Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. 20090511

Job Title: Customer Service Manager - Inter Company: Clarke Mosquito Control Location: Chicago, IL Description: Job Descriptions:For more than 60 years, the companies of Clarke have been setting an unparalleled standard of excellence in the mosquito control industry. With its expansion into global public health as well as aquatic services, today Clarke seeks to make communities around the world more livable safe and comfortable. We are committed to three passions: innovation, community and sustainability.In support of this commitment and our international expansion efforts, we seek a passionate and experienced individual to provide customer support and manage order processing for all international sales transactions. This is a hands on position for an individual capable of creating, implementing and executing process and procedures.Job Responsibilitieswill include:* Establish & implement order management processes and documentation to ensure timely, accurate and compliant transactions.* Provide direction and guidance to sales management and sales personnel to ensure that bids and orders adhere to order management process & procedures.* Works with sales management and sales personnel to prepare sales quotes and related materials.* Coordinates new order/new customer review processes to review bid documents, order & payment terms, etc. prior to order entry.* Enters order into order management system. Performs edits or updates as appropriate.* Maintains international order and sales records and files.* Prepare financial information packets including letters of credit.* Research, assemble and complete country specific import/export documentation for sales transactions including; commercial invoices, packing lists, Certificates of Origin, Certificates of Manufacturing/Quality, and Certificates of Analysis.* Primary point of contact for customers. Acts as liaison between sales, supply chain and customer.* Track order status, provides timely notification to customer or internal personnel of issues, works with appropriate personnel to affect timely issue resolution.* Monitors order processes to ensure compliance with U.S. and country specific trade regulations (NAFTA, FCPA, trade embargo lists, etc.).Required Experience:Qualifications:* 5+ years of relevant international sales and order processing experience including knowledge and experience with export regulations and documentation requirements.* Outstanding written and verbal communication skills. Bilingual (Spanish) skills a plus* Bachelor s degree in international business or related field of study a plus.* Ability to develop departmental policies, standard procedures and to influence, and mentor team members, employees and management through complex or difficult issues.* Outstanding customer service skills.* Must be detail-oriented and possess considerable organization skills.* Competency in Microsoft Office Suite (Word, Excel, Power Point, Outlook, etc).* Ability to prioritize work and manage multiple, concurrent projects and activities.* Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company.Keyword: "order processing", "certificates of origin", "letters of credit", "NAFTA"From: Clarke

Job Title: Call Center Manager Company: CAMcare Health Corporation Location: Camden, NJ Description: Call Center Manager Camden, NJCAMcare Health Corporation is Hiring for an exp Call Center Manager. Req. include: Bachelors Degree Preferred; 3 - 5 years management exp. in a private practice, medical center, call center, customer service representative center or operator center.Responsibilities include: Supervise call center personnel and assign daily responsibilities; Monitor call center personnel for performance and ensure patient satisfaction; Develop policies and procedures to improve quality and efficiency of the call center. We offer excellent benefits and comp. Join a dedicated hardworking team of healthcare professionals in a JCAHO accredited organization. Please forward CV/resume to: CAMcare Health Corp. 817 Federal Street, Camden, NJ 08103, please Email: Register to View EOESource: Philadelphia Inquirer and Daily News

Job Title: Customer Service Manager - Company: Location: Atlanta, GA Description: Skills Required: customer service manager, flexible packaging industry, order entry policies, TQM, manufacturing environment Job Description: We have an outstanding career opportunity for a Customer Service Manager to join a leading Packaging Manufacturer located in the Atlanta surrounding area. We are searching for a CSM who will be responsible for managing the Customer Service Department including coordinating all customer service activity including order entry, scheduling and inventory control. Key Responsibilities: * Manage the Customer Service staff in an effective, professional manner. * Hire Customer Service associates, in consultation with the Sales Manager. * Direct and arrange for the continuous professional development of the staff. * Actively participate in decision making. * Plan and assist in coordinating manufacturing activities within the plants. * Manage Plant schedule. * Assist in customer complaint investigation. * Order entry and review and communication with customers. Requirements: * Understand order entry policies and practices. * Possess strong communication skills, both oral and written. * Familiar with and practice the principles of Total Quality Management (TQM). * Minimum of five years in the flexible packaging industry or eight years in customer service in a related manufacturing field. We offer an above average area competitive compensation and benefits package. Must be authorized to work in the United States on a full-time basis for any employer.

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Highland, IL Description: GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments.df-lj

Job Title: Customer Service Manager Company: Landmark Aviation Location: Dulles, VA Description: Customer Service ManagerDate Posted: August 06, 2009Dulles, VAIAD Objective:The primary objective for this position is to consistently represent Landmark Aviation in a positive and professional manner while serving as the primary contact for customers and supervising the day-to-day duties of the Customer Service Representatives (CSRs) to ensure unsurpassed service and uncompromising safety. Immediate Supervisor:General Manager Standards:Performance standards for this position include the following: * Consistently represent Landmark Aviation in a positive and professional manner regardless of customer requests, complaints, or demeanor * Comply with corporate policies and procedures * Interact with other Landmark Aviation employees, suppliers, and customers in a courteous and professional manner * Effectively manage and ensure that all operations are consistently conducted in accordance with Landmark Aviation requirements * Support the administrative and technical requirements to ensure that employees have sufficient resources to perform their job * Lead customer service personnel and manage equipment and resources to ensure the most efficient operation * Communicate work progress and significant issues to the General Manager and Vice President of Marketing & Customer Service General Responsibilities * Provide exceptional customer service to all Landmark Aviation customers, suppliers, and employees * Oversee day-to-day responsibilities of CSRs * Ensure CSR conformity to established quality, health, safety, legal, ethical, administrative or other standards set forth by Landmark Aviation * Maintain positive relationships with all customers, suppliers, and employees * Utilize Landmark Aviation programs properly to effectively perform day-to-day duties * Resolve or refer concerns and complaints to appropriate Landmark Aviation personnel Specific Responsibilities * Provide customers with professional service and assistance with the following:Arranging hotel accommodations, Providing directions to local attractions, Assisting customers with line service requests, Reserving and coordinating transportation, Coordinating catering requests, Assisting customers with other special requests * Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Landmark Aviation management personnel * Motivate employees to achieve the company goals as safely and economically as possible * Investigate complaints and violations, prepare reports of findings and action(s) taken * Manage selection and training of new hires (CSRs) * Coordinate work schedule of CSRs ensuring that proper coverage is maintained during all business hours, while ensuring that overtime is properly authorized and recorded * Completion of Performance Evaluations for all CSRs in a timely manner * Process customer purchases and fuel transactions in accordance with procedures * Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties on a daily basis per the Customer Service Guidebook * Maintain a working knowledge of Landmark Aviation ’ s facilities, website, services, surrounding areas, and any other information commonly required by Landmark Aviation customers * Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies * Maintain the appearance of the interior airport facility to comply with Landmark Aviation branding requirements * Replenish complementary beverages/supplies as required * Maintain continuous communication with line service personnel * Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Guidebook * Initiate emergency response procedures for aircraft in urgent or distress situations * Provide support to and communicate effectively with all customer service and line service staff to ensure e

Job Title: SALES MANAGER (Call Center) - Company: Location: San Francisco, CA Description: Located in San Bruno, Casting Talent Network, Inc is currently looking for a Sales Manager for our VERY BUSY call center. Hours of work: 8am-5pm Monday - Friday Compensation: $50,000.00 Base Salary + Bonuses - PREVIOUS CALL CENTER MANAGEMENT EXPERIENCE IS A MUST - EXPERIENCE MANAGING OVER 100 SALES REPS IS A MUST Sales Manager is directly responsible for on-floor performance of sales supervisors, sales trainers and every rep on the floor. By being enthusiastic and working hard to motivate individual reps, the Sales Manager is key to maintaining a high energy, positive environment. Sales Manager will be provided measurement tools to appraise individual and overall group performance. The Sales Manager also must ensure that the sales floor is being managed correctly by actively utilizing statistical reports. Necessary statistics include logged and abandoned calls, average talk time, number of log-outs by reps, overall sales conversion, queue of calls and other specific information. Sales Manager must provide effective guidelines to maximize the flow of inbound calls and seats on the floor. Some of the responsibilities are/but not limited to: ? Increasing sales revenues and call center efficiency ? Improving call efficiency ? Developing better processes and procedures to increase productivity ? Monitoring staff performance, conduct monthly evaluations ? Tracking the progress of sales trainers, sales supervisors and sales agents in order to raise their level of performance ? Providing guidance on performance issues PLEASE EMAIL YOUR RESUME TO Register to View -labs.com Hiring Organization: CTN, Inc