Customer Service Supervisor Jobs

Job Title: Customer Service Supervisor Company: ACI Location: Long Island, NY Description: MINIMUM QUALIFICATIONS: At least 5 years experience in a fast paced Customer Service environment which has exposure to telephone sales and supervision of employees Good interpersonal skills Demonstrated leadership and organizational skills Ability to apply critical reasoning and problem solving Ability to communicate effectively Computer literacy in Windows environment; proficiency in Microsoft Word and Excel Spreadsheet applications. MAS 500 experience is a plus. The ability to assist in Order Taking / Customer Services process. ESSENTIAL FUNCTIONS: Supervises all aspects of the Customer Service Department’s service and support functions including phone support, order entries, etc. Ensures Customer Service staff are appropriately trained in company products, procedures, etc. Reviews performance for employees against operating plans and standards. Attends critical account meetings relative to customer or product issues. Ensures all conditions and/or complaints that affect customer satisfaction are appropriately addressed. Participates in strategic planning and system improvement activities. Performs order taking (as required); checks orders and ensures orders are processed in a timely manner.

Job Title: Manager of Customer Service Company: Raymour & Flanigan Furniture Location: Oakland, NJ Description: Raymour and Flanigan seeks a Manager of Customer Service for our Oakland, NJ Customer Service Center. Thanks to the countless contributions of our valued associates, Raymour & Flanigan is now the seventh largest, third- fastest growing U.S. furniture retailer! Our dedicated associates enhance the customer experience through passion, unwavering focus, teamwork and professionalism. If you desire to work for a family owned company that believes in treating people well, then Raymour & Flanigan may be the career opportunity for you.  We, at Customer Care, are about passion, high performance, integrated personal and professional values, building on strengths, and enhancing the customer’s experience. We are the competitive advantage for Raymour & Flanigan contributing to gaining market share.   MANAGER OF CUSTOMER SERVICE We are looking for an entrepreneurial, customer service focused leader that would like to grow with our company. Our most successful leaders are successful building teams, developing people, and role modeling service excellence. Ability to foster partnerships, while cultivating a self-directed team, is essential. REQUIREMENTS: Candidates should have prior management experience in retail, customer service or call center environment.  You must be able to work a flexible retail schedule.  Ability to interact with the customer and provide resolution with outmost professionalism and care. If you are interested in a rewarding career, then we are looking to set up an interview with you! Raymour & Flanigan offers competitive compensation and a comprehensive benefits package including: ?  Opportunity for Growth and Advancement?  Excellent Health, Dental & Vision Coverage ?  401K with Company Match ?  Profit Sharing ?  Paid Vacation Time ?  Life Insurance ?  Long & Short-term Disability ?  Weekly Pay Structure ?  Generous Merchandise Discount Raymour & Flanigan supports a drug free work environment. EOE Please submit resume and salary requirements to Lynne Demicco at Register to View or fax to Register to View .

Job Title: Customer Service Supervisor - Company: Location: Reading, PA Description: Customer Service Supervisor-2nd shiftMUST have customer service supervisory experience to be considered. Must also have general office skills, proper telephone etiquette, and good computer skills. Also excellent attendance is a MUST. Seeking an intuitive, motivated and professional individual. Evening hours which will either be 12:30-9 or 11:30 to 8 weekdays. temp to Hire

Job Title: Manager of Customer Service Company: Morgan Olson Location: Three Rivers, MI Description: Customer Service Openings. Morgan Olson LLC, a truck body manufacturer, located in Sturgis, Michigan is expanding its Service Products division due to increased demand in its after market products and are currently seeking an experienced Manager of Customer Service and Customer Service Representative to work in our team environment. The Manager position will be responsible for ensuring the highest level of customer service throughout the department, resolution of customer issues, overseeing of the web store front and the management of the department to achieve maximum sales results. The Customer Service Representative candidates must demonstrate a history of professionalism when interacting with customers, order processing and invoice generation accuracy and the ability to resolve customer concerns in an expeditious and diplomatic manner. Successful candidates for both positions must exhibit excellent phone and problem resolution skills, basic computer knowledge and the ability to multi-task. Prior truck body manufacturing experience is a definite plus. Mail, email or fax work history to: Morgan Olson HR Department 1801 S. Nottawa Street Sturgis, MI 49091. . Fax: Register to View . Morgan Olson is an equal opportunity employer.

Job Title: CLIENT SERVICES MANAGER - Company: Location: Los Angeles, CA Description: A leading Sales and Marketing firm in the LAX area is seeking Client Services Managers to support their business growth. The ideal candidate will have 1 - 2 years project management experience including client relationship building and ability to make autonomous decisions based on company strategy. Monitor and adjust budgets, negotiate rates, conduct product presentations; facilitate communication and execution with internal departments; including creative and production, to ensure successful and timely completion of projects. For immediate and confidential consideration, please submit resume including salary history/expectations. Interviews being conducted ASAP.

Job Title: Customer Service Manager - Company: Location: Santa Ana, CA Description: We are currently seeking a Customer Service Manager to work in a dynamic educational publishing company located in San Clemente. Candidate must thrive in a fast paced environment, have the ability to multi task and is dedicated and prepared to lead our Customer Service Department. This individual is also responsible for coordinating our exhibits and booth sales at educational conferences throughout the year. Management ? Manage team of 4. Assign workloads, schedule performance reviews, and verify company policies and procedures are being followed. ? Ensure accuracy of customer invoicing and customer requests are expedited. ? Schedule product demonstration and sales trainings. ? Coordinate and manage company exhibit and booth sales at conferences. ? Manage ordering system ensuring customers receive their orders quickly. Customer Service/Sales ? Develop and maintain Dealer promotions. ? Actively seek new Dealers to add our product line. ? Help team with taking phone orders and customer service calls and emails. ? Help team process orders and catalog requests when needed. ? Handle Copyright requests. Skills Needed ? 3-5 years management experience ? Excellent interpersonal skills ? Experience with phone/retail sales ? Knowledge of database systems ? Excel and Word experience ? We offer a competitive salary with great benefits: ? Medical/Life/Dental/Vision Plans ? Matching 401K plan and Profit sharing plan ? 3 weeks PTO the first year (additional day every year) ? 8 paid holidays per year ? 4 ½ day work week (1/2 day Fridays) ? Casual and friendly office atmosphere ? Quarterly teambuilding activities

Job Title: Manager of Client Services Company: Manpower Location: Saint Paul, MN Description: Manager of Client Services Manpower Business Solutions has partnered with a valued client in the St. Paul area -- a mid-sized successful company that is currently experiencing growth. They are seeking a full-time permanent Manager of Client Services for its headquarters team to lead and manage daily operations within the Client Services team. This manager will be a critical hands-on position when it comes to clients.  Other key responsibilities include: Managing account management and support teamHandling high profile clientsReviewing, changing, maintaining, and adding operational proceduresServing as internal escalation for client issuesActing as liaison between clients and field staffFostering and maintaining a strong relationship with internal departments to ensure client satisfaction 5 years staff management experience in a client support/inside sales environment5 years direct account management experienceHigh school diploma (some college preferred)Excellent written and verbal communication skillsIntermediate proficiency with Microsoft Office applicationsStrong typing and data entry skillsGoal-driven and self-motivatedDemonstrated track record of 1) working independently, 2) working with all levels of an organization, 3) maintaining customer accounts and building a strong positive relationship, and 4) meeting and exceeding set goals  The Manager of Client Services is a salary plus performance-based position. This client also offers a benefits package that includes medical, dental, vision, 401k with company match, paid time off, paid holidays and more. If your skills and experience meet the requirements of the position and you'd like to be a part of a small tight-knit organization with continued growth, apply today!

Job Title: Client Services Manager - Company: Location: San Francisco, CA Description: The National Multiple Sclerosis Society, Northern California Chapter is seeking a Client Services Manager. This full-time salaried position reports to the Director of Programs and Services and is responsible will be responsible for developing, implementing and monitoring the plans and budgets for an annual comprehensive array of counseling support programs and services, including group counseling, self-help group and friendly visiting programs as well as the Chapter?s service management program. About the National Multiple Sclerosis Society The National Multiple Sclerosis Society is the oldest and largest nonprofit MS organization and the only voluntary health organization in the U.S. supporting international MS research. We help each person address the challenges of living with MS through our 50 state network of chapters. We fund more MS research, provide more services to people with MS, offer more professional education and further more advocacy efforts than any other MS organization in the world. The Society is dedicated to achieving a world free of MS. The Northern California chapter funds local programs and services for people with MS and their families in our region, leads advocacy in support of people with disabilities and supports research to find a cure and treatment for this chronic and often disabling disease of the central nervous system. The Northern California Chapter serves more than 100,000 people with and affected by MS, including their families, caregivers and healthcare providers. The Chapter has an approximately $6 million annual budget and serves 40 California counties. There are 20 professionals on staff and 18 members of the Board of Trustees. For more information about the National MS Society and our Northern California Chapter, please visit our website at www.msconnection.org. POSITION DESCRIPTION Service Management Act as the primary provider of information, referral and resources to clients and to staff and volunteers implementing counseling support programs. ? Develop and maintain relationships with community agencies and institutions to expand referral resources and partnerships, in order to provide customized service to those living with MS and their families ? Assist people living with MS in accessing local resources, guide clients through the process of applying for both internal and external services such as direct financial assistance, benefits assistance, care management, and emotional support services ? Create and implement service management and care plans for clients as needed ? Supervise volunteers leading support groups, and participating in nursing home and friendly visiting programs ? Supervise MSW interns as needed ? Provide clinical supervision and training for peer counselors ? Develop, maintain and distribute resource materials to address counseling support needs of our constituents ? Network with other agencies and mental health professionals that are involved in the service delivery system for people with MS, with the objective of facilitating collaborative solutions to client needs ? Maintain contacts for mental health program speaker recruitment, referrals, resources, or other collaborative activities ? Write articles for chapter and self-help group quarterly newsletters as requested Program Design & Delivery Manage all logistical aspects of assigned programs. ? Conduct group counseling programs for people affected by MS ? Coordinate educational programming to address the emotional needs of clients ? Produce all written materials for assigned programs ? Ensure related information is captured within the Chapter?s database accurately ? Manage routine requests from the NMSS home office for information related to counseling support programs ? Compile statistical information and produce reports as requested ? Staff mental health and social work related volunteer sub-committees of the Program and Services Committee ? Maintain current knowledge about MS, MS research, and trends in MS disease management ? Develop and manage annual budgets, and maintain program operations at approved budget levels ? Create program outcomes and evaluation tools to measure program effectiveness and client participation and provides timely reports on outcomes ? Responsibility for the oversight of selected specialty programs (i.e. AT, housing, employment) Volunteer Management ? Work with Chapter staff to define volunteer needs and opportunities ? Provides supervision to assigned volunteers ? In collaboration with the Chapter?s volunteer manager, provides assigned volunteers with regular and timely feedback on their performance and offers support if individuals are confronted with problems ? Provide rewards and recognition for volunteers in a timely and appropriate manner REQUIRED SKILLS ? Demonstrates excellent counseling, supervision, and facilitation skills ? Demonstrates ability in program planning, development, and evaluation ? Demonstrates future-oriented vision and ability to define a strategic direction, set goals and take action and achieve goals ? Able to prioritize, schedule and monitor multiple projects ? Able to establish strong collaborative relationships and work with others in a cooperative and effective manner ? Able to provide leadership and develop the potential in others ? Able to function independently with a minimum of structure ? Able to adapt interpersonal and communication style to interact effectively with a wide variety of people ? Able to adjust and maintain effectiveness in the face of multiple demands, challenges, changes and client involvement ? Able to resolve problems and concerns related to tasks, projects and assignments in a timely and appropriate manner ? Expresses thoughts and ideas in an articulate, clear, concise and influential manner ? Stays current in knowledge and proficiency in job-related PC software programs including Windows, word processing, spreadsheet, scheduling, graphic/presentation, email, fax and Internet and database management applications PHYSICAL REQUIREMENTS ? Ability to sit, stand, walk on a frequent and prolonged basis ? Ability to lift, carry stoop, kneel or crouch as needed ? Ability to use a computer for prolonged periods of time ? Ability to use visual and auditory skills on a daily basis ? Ability to travel throughout the Chapter?s Northern California territory ? Flexibility in working hours; some night and weekend work required EDUCATION & EXPERIENCE ? Masters degree in counseling or social work required ? Professional license preferred. ? Ability to supervise masters level social work interns required COMPETITIVE SALARY AND BENEFITS PACKAGE! Interested candidates should submit a cover letter, resume and salary history to: Register to View Attention: Northern California Client Services Manager No Phone Calls Please.

Job Title: Appliance/Chat Call Center Manager Company: The Home Depot Location: Baton Rouge, LA Description: POSITION PURPOSE - MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - NATURE AND SCOPE - ENVIRONMENTAL JOB REQUIREMENTS -

Job Title: Customer Service Manager Company: Sanmina-SCI Corporation Location: San Jose, CA Description: NATURE OF WORK: The Customer Service Manager will be responsible for the management of the corporate Customer Service Team. This person will must have in depth knowledge of the following:-In-depth knowledge in all aspects of the customer service functions and the system-Sales order management-Oracle Inventory Module-SOX 404 compliance-ISO policies and procedures-Rolling out of all new department training-Competent in PCB and Corporate knowledge of Oracle Sales order modules and SOX 404 finance policies.This person must have prior supervisory skills.QUALIFICATIONS:-Prior Supervisory experience-PCB and Corporate knowledge of Oracle Sales order and inventory modules-SPICE and ICE working knowledge a plus-PCB account base knowledge-SOX and ISO procedures-4 year college degree or equivalent-7+ years management experience