Customer Service Representative Jobs in New York

Job Title: Customer service rep needed... Company: Lightning Car Company Location: NYC, NY Description: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web- based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of Lightning Car Company products and services; i.e. collections, payments for Wireless bills and accessories

Job Title: CSR - Case Resolution Company: AXA Equitable Financial Services, LLC Location: Syracuse, NY Description: Just don’t have a career. Shape it… and Enjoy it. AXA Equitable is a global leader in the financial protection industry, providing solutions that allow our clients to accumulate and secure the financial resources they’ll look to depend on throughout the various stages of their lives. It’s a tough commitment, and we need your candor, insight and diligence to ensure we deliver on our promise to our clients, our shareholders and the communities where we conduct business. Your future belongs to you. And while we can’t predict where you’ll be, we can promise an interesting journey as you explore and advance your career with us. Along the way, you’ll be encouraged collaborate with colleagues, and seek out challenging assignments at AXA Equitable—and abroad with AXA Group—where your creativity, resourcefulness and ingenuity will facilitate the development of novel business solutions for our clients and business partners. The relationships you’ll cultivate, and the experiences you’ll gain with us, are invaluable and rewarding. But that’s only part of what you’ll receive. We also reward you with competitive base compensation, performance incentives and Total Rewards that include an impressive range of health, wellness and wealth accumulation programs such as a pension, 401(k) and stock purchase plan. Visit www.axa-equitable.com to learn more. Job Description: Respond in writing to correspondence inquiries received within the Customer Service Division as well as handle the following: Respond to all Customer Service Referrals. Respond to inquires received through company email website . Handle request for documentation/information from other Departments such as Law Department, Internal Audit, and Customer Relations. Employee will be trained as a CSR and can be used as back up support to call center. Job Requirements: High level writing skills, detail oriented, independent thinker, problem solver, organized, proficient with Word and Excel programs. High School Diploma /GED, College Degree or equivalent business experience. Knowledge of Insurance and Annuity products a plus. In addition to competitive compensation and an outstanding benefits package including 401 (k), pension and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment. AXA Equitable Life Insurance Company is an Equal Opportunity Employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Service Rep Company: Location: Albany, NY Description: Customer Service Rep office assistant needed! Primarily taking email, phone and fax orders. Data-entry and administrative duties. Candidate must have at least 2 years customer service experience. Excellent communication and phone skills. Proficient in MS office and experience using ERP system preferred. Bilingual a plus to assist in International orders. Resumes a must!

Job Title: Customer Service Rep Part-time - 2861 Harlem Company: Blockbuster Location: Lancaster, NY Description: Customer Service Rep Part-time - 2861 Harlem Road, Cheektowaga, NY, 14225 Job Customer Service Rep Part-time - 2861 Harlem Road, Cheektowaga, NY, Register to View DescriptionInterested in working at Blockbuster Inc.? We're a dynamic company where people who have a passion for movies and games really shine. Sound like you? Bring your enthusiasm and experience to Blockbuster. We're looking for high energy, a positive attitude and self-motivation. If you're looking for flexible hours, advancement opportunities and other great perks this could be the beginning of a beautiful career.Summary of roleEnsure the store is maintained per company standards and interact with customers.Essential Responsibilities* Interact with customers in person and on the phone and utilize the computerized point of sale system to complete both credit and cash transactions and maintain member accounts.* Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.* Perform other duties as assigned.QualificationsTechnical Knowledge/Skills* Some prior retail sales/customer service experience* Good customer service and sales skills* Flexibility to work shifts as needed* Good written and verbal communication skills* Ability to perform all job duties and to lift up to 35 pounds from floor to waistEducation/Experience* High School Diploma or equivalent (or near completion)If you love great entertainmentincluding FREE rentalsand your skills are a good match for this position, this could be the place for you.We would like to thank everyone who submits his or her resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. BLOCKBUSTER offers a competitive salary with excellent benefits, is an equal opportunity employer and promotes a smoke free & drug free workplace. No agencies please!JobStore Customer Service RepresentativesPrimary LocationUnited States-New York-LancasterOrganization449SchedulePart-time

Job Title: Customer Service Representative (214300-017) Company: Location: Queensbury, NY Description: 214300-017 Job Description Responsible for meeting all requests from customers including the placement of purchase orders, timely shipment of product and requests for information.  Will provide outstanding customer service to domestic, international, and internal customers. It is the primary responsibility of the Customer Service Representative to meet the needs of ANGIODYNAMICS internal and external customers with efficiency and courtesy.  It is imperative that an outstanding attitude is maintained at all times.  The focus of concentration is on the timely shipment of customer orders and documentation of sales. Is committed to developing a close working relationship with the ANGIODYNAMICS Sales Representatives and other Customer Service Representatives to convey information about potential and committed sales orders. Works in cooperation with Production Planning, the ANGIODYNAMICS sales force and distributors in the tracking of orders placed and any special pricing considerations. Is expected to demonstrate initiative in serving the needs of all customers regardless of whether the information requested is readily available or not. Is familiar with FDA regulations as they relate to complaints and product efficacy claims. Interfaces with Marketing Department on customer mailings and telemarketing. Issues RMA numbers to customers and forwards information to Customer Service Supervisor on a daily basis. Shared responsibility with other Customer Service Reps for daily highlights and bookings. Shared responsibility for separating, collating, matching, copying and filing daily sales acknowledgments on a daily basis.  Is responsible for processing R&D product requests as needed. Is responsible for pulling back orders from file upon sterile load release. Will cross-train with other Customer Service Reps on all aspects of position on an on going basis. Provides leads on an ongoing basis to the ANGIODYNAMICS Sales Reps, either from trade show attendance or telephone leads within 1 week from receipt. Disseminates sales tools to the ANGIODYNAMICS Sales reps, including demonstration products, literature and videos as needed. The above is not intended to be an inclusive list of responsibilities.  Other activities may be assigned as required by management.   Required Skills Demonstrated initiative in serving the needs of all customers regardless of whether the information requested is readily available or not. Ability to work in a fast-paced environment Excellent verbal and written communication and interpersonal skills Experience with MS Office products and basic computer knowledge skills required. Required Experience Associates degree in Marketing or Business Administration or equivalent work experience required Two years customer service or related experience preferred Basic computer knowledge and typing skills required Job Location Queensbury, NY, US. Position Type Full-Time/Regular

Job Title: Inbound Customer Service Representative Company: Sitel Corporation Location: Painted Post, NY Description: Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. Our growing company is currently seeking Inbound Customer Service Representatives for our Painted Post, NY location, must be able to work nights and weekends. Summary of Primary Job Responsibilities: Deliver world-class customer service and build customer satisfaction and loyalty. Will thoroughly and efficiently assess and fulfill customer needs, educate the customer where applicable to ensure one call resolution and customer satisfaction. Areas of service and support include billing issues, trouble shooting hardware and software. Must be computer savvy and maximize effectiveness by increasing proficiency in the use in the use of all devices and applications available to the customers. Gather customer information and feedback for continuous improvement in our service, policies and procedures. Enthusiastically respond to inbound calls from customers seeking assistance with their service plan. Ability to actively listen and trouble shoot all technical inquires regarding data services, media software, ports and activations. Make the best use of all resource tools and technology to troubleshoot and resolve customer technical issues. Demonstrate best judgment in the disbursement of credits and refunds. Strive for one-call resolution of customer issues. Meet or exceed client-based metrics. Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position. Sitel is an Equal Opportunity Employer

Job Title: Customer Service Rep Part-time - Route 44 Company: Blockbuster Location: Poughkeepsie, NY Description: Customer Service Rep Part-time - Route 44 Dutchess Ctr, Poughkeepsie, NY 12603 Job Customer Service Rep Part-time - Route 44 Dutchess Ctr, Poughkeepsie, NY Register to View DescriptionInterested in working at Blockbuster Inc.? We're a dynamic company where people who have a passion for movies and games really shine. Sound like you? Bring your enthusiasm and experience to Blockbuster. We're looking for high energy, a positive attitude and self-motivation. If you're looking for flexible hours, advancement opportunities and other great perks this could be the beginning of a beautiful career.Summary of roleEnsure the store is maintained per company standards and interact with customers.Essential Responsibilities* Interact with customers in person and on the phone and utilize the computerized point of sale system to complete both credit and cash transactions and maintain member accounts.* Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.* Perform other duties as assigned.QualificationsTechnical Knowledge/Skills* Some prior retail sales/customer service experience* Good customer service and sales skills* Flexibility to work shifts as needed* Good written and verbal communication skills* Ability to perform all job duties and to lift up to 35 pounds from floor to waistEducation/Experience* High School Diploma or equivalent (or near completion)If you love great entertainmentincluding FREE rentalsand your skills are a good match for this position, this could be the place for you.We would like to thank everyone who submits his or her resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. BLOCKBUSTER offers a competitive salary with excellent benefits, is an equal opportunity employer and promotes a smoke free & drug free workplace. No agencies please!JobStore Customer Service RepresentativesPrimary LocationUnited States-New York-PoughkeepsieOrganization447SchedulePart-time

Job Title: Part-time Branch Customer Service Representative Company: HSBC Bank USA Location: Rochester, NY Description: Make the Right Move and join a winning team! Build your career with us. HSBC - North America is part of HSBC Group, one of the largest banking and financial services organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.   Processes and initiates various financial transactions for Company customers and assists branch office management in new business through referrals and meets established sales referral and promotional sales goals. Enhance Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Meet established sales referral and promotional sales goals. Accept and process deposits, payments, checks for cashing and other transactions according to established procedures and performance standards. Ready workstation at start of shift; strike and balance cash and transactions at end of shift. Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally. Initiate referral of new business through customer contact and use of customer relationship management system.   Complete other responsibilities, as assigned. Adhere to branch cash control and security requirements in control of cash and negotiable items. Adhere to established customer interaction standards for every transaction. Maintain current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.   Basic Qualifications:   Minimum of high school diploma or equivalent experience Minimum of one year’s proven customer service and/or sales experience or equivalent, including cash handling experience Demonstrated interpersonal, communication and analytical skills Proficiency with personal computers as well as pertinent mainframe systems and software packages Positive customer service attributes Demonstrated proficiency with sales referrals and product knowledge

Job Title: Client Service Representative Company: The Execu|Search Group Location: New York, NY Description: Job Title | Client Service Representative Location Compensation Experience Job Type Job ID NYC $50,000-$85,000 / yr 2 year(s) Full-Time J54409 About the Opportunity A top financial management firm in New York City is seeking a bright and ambitious Client Service Representative to join its talented team of professionals. This is an incredible opportunity for a well-spoken individual with a strong academic background and experience in equity client service or as a trading assistant to gain tremendous exposure with a recognized leader in financial management! Company Description Top Financial Management Firm Job Description As a Client Service Representative, you will work closely with the Broker-Dealer team to run the firm's transaction desk by: Monitoring the trading engine and ensuring that all its components are operating normally Tracking client profitability and behavior Working with clients to identify erroneous and legitimate large-size orders, and, when necessary, determining what algorithms to implement This position is also responsible for customer service functions, which include monitoring client and marketplace connections, declaring self help, and occasionally settling client errors. Additional duties include reconciliation with the clearing firm, as well as positioning reconciliation and trading P&L functions. Required Skills 2+ years of experience with Equity Client Service or as a Trading Assistant/Junior Assistant Experience with and comfort using automated systems Series 7 and 55 license Strong GPA from top university *

Job Title: Seeking a CSR Company: Location: Albany, NY Description: We are seeking a Customer Service Representative to assist our overall customer service, front desk duties, and incoming phone call distribution. Key Duties: * Provide customer service support to the marketing, sales and administrative teams day to day * Create inventory and sales reports in Microsoft Excel with information from a variety of sources * Answer and distribute incoming calls * Ensure that the client is not only satisfied; but impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to stay organized and have a great attention to details. * Cross train and provide back up for other customer service positions Qualifications: * Great communication and customer service skills * 1 year of experience or related experience desired * Advanced computer proficiency required with Microsoft Office * Comfortable working in a fast paced environment * Multiple tasks handling ability and meet deadlines * Strong customer service orientation and communication