Customer Service Representative Jobs in Iowa

Job Title: Administrative Assistant/Customer Service Company: Location: Cedar Rapids, IA Description: GARAGE DOORS BY GEORGE- Immediate opening for part-time position. 2-year Associates Degree requested, but not required. Experience with Mircrosoft Office required. Online ordering and computer networking. Customer Service. Competitive Wages. Monday-Friday. Submit resume by e-mail, fax, or mail w/ contact info included. Call w/ questions Register to View . FAX: Register to View 910 Robins Rd. Hiawatha, IA52233

Job Title: Customer Care Representative I Company: Integrated DNA Technologies Location: Coralville, IA Description: Integrated DNA Technologies is currently hiring for a full time Customer Care Representative I. Responsibilities include: Answering and documenting all incoming support calls, emails, and webchats from IDT customers; understanding and executing various process flows; and assisting customers through the ordering process; developing a thorough knowledge of IDT products and providing recommendations to customers for product usage. Qualifications include: A four-year degree in a science related field and/or experience in either a science or customer service field is preferred. This position requires a highly organized individual with good computer skills, multitasking skills, and the ability to interact in a professional manner with customers, employees and all levels of management. Must have a strong attention to detail and the ability to learn quickly. There may be occasional times when working over 40 hours per week may be needed. Some lifting of up to 25 lbs. may be necessary. This position will work M-F, 9:30am-6:30pm. Completion of Business Writing Assessment through Kirkwood. Register to View , preferred.For more information and to apply you may go on-line at www.idtdna.com, under the careers section, or mail your resume to: R. Sola Valencia, Integrated DNA Technologies, Inc., 1710 Commercial Park, Coralville, IA 52241. No phone calls, please. EOE

Job Title: Customer Service Representative - Part Time (302660-773) Company: ZC Sterling Location: Harlan, IA Description: 302660-773 Job Description JOB SUMMARY: Responsible for the development of valuable leads for insurance and insurance related products. PRIMARY DUTIES AND RESPONSIBILITIES: Place and receive outbound and inbound calls related to the development of insurance leads. Update the database with accurate customer information. Participate in ongoing training and development. Assist in the training of newly hired Welcome Callers. Other duties as assigned.  Required Skills Able to handle multiple tasks in a sometimes stressful environment. Able to operate keyboard and telephone, and view computer screen. Ability to alternately sit and stand for long periods of time. Able to maintain regular / punctual attendance. Ability to work with others in a team environment. Required Experience At least 18 years of age. High school diploma or equivalent. Sales / Customer Service experience preferred. Bilingual in both Spanish and English a plus. Excellent verbal communication skills. Job Location Harlan, IA, US. Position Type Part-Time

Job Title: Client Service Representative - Loans Company: Fiserv, Inc. Location: West Des Moines, IA Description: POSITION PURPOSE: Provide communications and technical support for client services and problem solving for a specific segment of the Fiserv systems or software. RESPONSIBILITIES: 1. *Under direct supervision, defines and/or resolves simple customer problems with designated product line(s). 2. *Usually the first point of contact through telephone support. 3. *Simulates or recreates customer problems to resolve user operating difficulties. 4. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. 5. *Communicates customer suggestions for enhancements and insures proper handling and follow-up. 6. *Documents problems and corrective procedures. 7. *Works with development personnel to determine problem solutions. 8. *Attends on-going training to achieve level of technical skill needed to solve more complex problems. 9. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: High School diploma or equivalent. Job Related Experience: One to three years experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor. Physical Requirements: Functional Area Skills/Knowledge: Knowledge base focused on job duties and the skills required to complete duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Proficiency with computers and related office equipment. Strong organizational and interpersonal skills, with good detail orientation. Knowledge of FISERV products and systems, with a working knowledge of the financial services industry. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Associate Customer Service Representative Company: PSI Location: Des Moines, IA Description: PSI (www.policy-studies.com), is a rapidly expanding, nationally recognized provider of outsourcing, technology, and consulting services to health and human services organizations.This position assists customers regarding program inquiries and account resolutions in a call center environment. Responsibilities include: • Answering questions, providing information and education on programs and services; • Responding to requests, and/or taking actions on accounts or applications; • Following standard procedures and scripted dialogue to ensure consistency and accuracy; • Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns; • Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledgeThe ideal candidate will typically possess the following: • High school diploma or equivalent and one (1) year of customer service/call center experience.• Experience operating a personal computer and a TTY machine.• Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population.• Cultural sensitivity, objectivity, and strong communication skills are essential.PSI provides comprehensive benefits including medical, dental and vision coverage, paid time off, paid holidays, 401(k), and more! Talented individuals with a passion for doing socially useful work are encouraged to apply. If you are interested in this position and meet the qualifications, please send your resume and cover letter, including salary requirements.PSI is an Equal Opportunity Employeredu-HS Diploma or equivalent

Job Title: Customer Service Representative - 12:30pm to 8:30pm Shift Company: Sedgwick Claims Management Services, Inc Location: Dubuque, IA Description: Job Title: Customer Svc Rep I - DSL City: Dubuque State/Province: Iowa Position Type: Full Time Description: Customer Service Representative I CLAIM YOUR FUTURE AS A GREAT PERFORMER! Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future." PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Acts as primary liaison with customer in solving problems related to the application process and service. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the correct person at all locations. Participates in and maintains a quality service culture within the Customer Service Team. Supports the total performance management initiative. QUALIFICATIONS Education & LicensingHigh school diploma or GED required. ExperienceOne (1) year customer service experience required; preferably in an inbound call center. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick CMS is an Equal Opportunity Employer and a Drug-Free Workplace Additional Information: N/A

Job Title: Customer Service Representative I Company: Sedgwick Claims Management Services, Inc Location: Des Moines, IA Description: Job Title: Customer Service Rep I City: Des Moines State/Province: Iowa Position Type: Full Time Description: Customer Service Representative I CLAIM YOUR FUTURE AS A GREAT PERFORMER! Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future." PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Acts as primary liaison with customer in solving problems related to the application process and service. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the correct person at all locations. Participates in and maintains a quality service culture within the Customer Service Team. Supports the total performance management initiative. QUALIFICATIONS Education & LicensingHigh school diploma or GED required. ExperienceOne (1) year customer service experience required, preferably in an inbound call center. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick CMS is an Equal Opportunity Employer and a Drug-Free Workplace Additional Information: na

Job Title: ***Customer Service Rep*** Company: Location: Des Moines, IA Description: Talagy is seeking experienced customer service reps for long term contract assignment. Requirements: ? minimum education of high school graduate or GED ? minimum of 6 months Customer Service experience, preferably in Call Center. ? must be at least 18 years of age or older ? must be able to pass background investigation ? ability to successfully complete classroom training program Desired characteristics: ? demonstrated sales and/or cross selling experience; knowledge of telephone sales techniques specifically with cross selling ? demonstrated strong oral communication including probing and listening skills ? demonstrated skills and problem solving and decision making ? demonstrated ability to establish rapport with customers while maintaining a commitment to customer satisfaction ? demonstrated skill in multi-tasking; listening, and inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques. Training is held for 2 weeks, Monday through Friday. Once candidates complete training, a new schedule is assigned. They will not be able to keep the same schedule as the training schedule. We are a 24x7 Call Center and we also work holidays. Candidates need to be flexible to work during any of this time frame. Most new hire schedules are mid to late shift schedules with 2 weekdays off. Send Resume and Contact: Tina Thompson at Register to View or email Register to View www.talagy.com

Job Title: Lead Customer Service Representative Company: Owens & Minor Location: Urbandale, IA Description: Responds to inquiries, processing order and handling complaints in a prompt, courteous and effective manner. Researches and processes credits, expediting emergency orders and eliminating back orders. Performs lead role by overseeing/coordinating daily activities and working closely with the Customer Service Manager. ESSENTIAL JOB FUNCTIONS: Works closely with the Customer Service Manager to develop/implement new programs in the department. Acts as liaison between the Customer Service Team and the Customer Service Manager regarding day to day issues. Oversees/coordinates daily activities of teammates engaged in order placement, product information request and problem solving for customers. Authorizes vacation and personal days in the department. Processes/inputs all customer orders and checks computer for product availability. Coordinates special/last-minute shipping requests with the warehouse (expediting any order as necessary). Traces orders as required and notifies customers of any activity concerning their merchandise. Handles return goods authorization process according to procedures and assures proper credit is given to the customer and assures proper pricing on all customer orders. Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in a courteous/efficient manner. Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Takes customer orders by phone or fax. Tracks back orders. Resolves customer complaints and requests for refunds, exchanges and adjustments. Answers customer questions and investigates/corrects errors. Reviews customer orders on hold due to errors; corrects and releases orders to be picked and shipped. Provides customers' pricing on new products and capital equipment. Resolves price problems with customers. Generates all related paperwork and necessary information required for customer work orders and checks all orders for special requests. Researches short pays. Reports customer feedback to management, including any signs of customer dissatisfaction. Oversees all paper work associated with orders and maintains corresponding files. Furnishes shipping and tracing information to customers as required and maintains damage records and back-order logs. Sells excess assets. Follows up with other departments to ensure service standards are met. Participates in team management approach. SUPPLEMENTAL JOB FUNCTIONS: Maintains current price books and catalogs. Reviews print orders to ensure accuracy and completeness. Performs additional duties as directed.

Job Title: Customer Service Rep (up to 19hrs) - Hickman Company: Bank of the West Location: Clive, IA Description: The schedule for this position would be Friday's 8:30am to 5:00pm and Saturday's 8:45 am to 12:15pm. You may also have some hours on Monday and Wednesday afternoons.Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.Position Accountabilities- Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service. - Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales. - Adheres to Bank’s security and audit procedures.- Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.- Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.- Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems. - Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).- Performs other duties as assigned.Job SpecificationsRequired Education or Equivalent Experience- High School or equivalent combination of training and experienceRequired Experience- teller or cash handling experience Field of Experience- Working knowledge of bank products and servicesAdministrative/Technical Skills- Customer service skills- Answers telephone and screens calls- Balance figures- Calculator- Filing and typing documents- Operate a ten-key adding machine- Perform math and analysis- Photocopier- Research information- Use fax machine- Detail orientation- Computer terminalPhysical Requirements- Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walkingFlex Tellers can work up to 19 hours per week, depending on the business needs of the branch.