Customer Service Representative Jobs in Illinois

Job Title: Pet Products - CSR Company: American Colloid Company Location: Hoffman Estates, IL Description: Company Overview: American Colloid, a subsidiary of AMCOL International, Inc. has an immediate opening for an experienced Customer Service Representative in our Pet Products division. This position will be located in our new corporate headquarters in Hoffman Estates, IL. Position Overview: We provide Private label, Branded and Bulk products sold to everyone from large nationwide retailers to small independent Pet Stores. While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationship. We strive to provide our customers with prompt and accurate service so as to promote customer loyalty. Job Responsibilities: Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires. Enter, process, acknowledge and follow-up on customer orders received via e-mail, fax, phone and EDI. Works closely with the Sales teams to understand current pricing and promotions; maintain accurate pricing, promotion and commission information in the Customer Master files. Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues. Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Transportation. Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation. Experience with rail transportation a PLUS!! Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner. Reports and monitors and provides feedback to customers on complaints and corrective actions. Provides focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service. Requirements: At least 5 years experience as a Customer Service professional for a manufacturing company Excellent Customer Service, written and verbal communication skills A high degree of professionalism Strong collaborative, problem solving and interpersonal skills Great organizational and prioritizing abilities Superior multi-tasking abilities and very detail oriented Proficiency with MS Word, Excel, Outlook and Internet a must; experience with AS400 and EDI a PLUS Must be reliable and able to work independently under minimal supervision Desire to work in a fast paced environment Associates degree preferred Please send salary expectations with all applications Benefits: AMCOL offers a competitive benefits package, including 401(k) savings plan with company match, comprehensive medical and dental coverage, as well as a tuition reimbursement program. AMCOL is a team-oriented, progressive workplace with the opportunity for career advancement.

Job Title: Call Center Agents/Outbound Center/Immediate Positions Company: Location: Chicago, IL Description: These positions require: Professional phone manner PC literacy typing of 30wpm. ability to upsell/cross sell meeting/exceeding goals and quotas a positive attitude reliable, consistent attendance. Experience upselling or working in a Call Center is preferred. Education or cable sales experience is a plus. Ideal availability is between 8am and 10pm. Latest start time is 3pm. 3 positons, 8am to 3pm AND 10 positions, 3pm to 10pm We offer an hourly salary of $8.00 to $10.00 per hour,plus bonuses of .50 cents to $2.00 per hour. LOTS OF CONTESTS AND INCENTIVES. TTC Marketing Solutions is accessible by CTA, bus route #80, Irving Park. ALLOW UP TO 4 HOURS FOR THE INTERVIEW, WEAR BUSINESS ATTIRE, BRING YOUR IDs.. If possible, bring your resume. Apply, in person at designated times ONLY, Wednesday, March 3rd, 8am to 9am Thursday, March 4th at 2pm TTC Marketing Solutions 3945 North Neenah Chicago IL 60634

Job Title: Russian Speaking Customer Service Representative Company: Medical Staffing Network Location: Skokie, IL Description: Customer Service Representative / Russian Speaking A Skokie medical facility is looking for a Customer Service rep to work in a their call center. They are open to both full time and part time. One year experience is required for this position as well as fluency in both Russian and English. Medical Staffing Network (MSN) is looking for experienced, confident, quality professionals just like you. Turn today''s healthcare climate into your own opportunity and enjoy the advantages of a career with MSN! Compensation: We offer competitive salary that reflects your skills and experience, and benefit options that match your lifestyle. Flexibility: The choice is yours! Where - and when - would you like to work? Support: Enjoy a friendly, reliable network that always feels like home. MSN provides insurance, investments and services to meet your changing needs, including: Health Dental Vision Disability and malpractice Retirement services and 401(k) plan. For quick consideration apply here: http://www.cytiva.com/ihire/ext2/applya.asp?ihire?ihireALL32593?141him?29

Job Title: Customer Service Rep Company: Location: Chicago, IL Description: Company in the Northwest Suburbs is seeking a high level Customer Serivce Representative. Duties include: acting as the first point of contact, coordination of daily activities of assigned customer accounts in the office or during periodic visits to customer facilities, interact effectively with sales team, other company personnel, manufactures? representatives, and customer personnel as required. Elecrtronics knowledge required along with professional appearance and the ability to work in a fast paced environment. Candidates must have strong verbal and written communication, good organization and time management skills, strong computer skills (MS office) - oracle a plus. High School Education required with some college preferred. We offer an excellent benefits package including medical, dental, and life insurances, STD, LTD, 401K and Flexible Spending, Vacation Submit resume in confidence to Register to View

Job Title: SALES/CUSTOMER SERVICE REP - #IT1 Company: Location: Chicago, IL Description: Illinois Theatrical a leading Distributor of Dancewear, located in Chicago near the suburb of Oak Park, seeks a Sales/Customer Service Rep with a minimum of 2 years Sales and Customers Service experience in a call center setting. Our team members are responsible for entering orders, upselling and communicating promotions to initiate sales. Reps respond to customer inquiries regarding product selection, orders, concerns, and requests for information. They analyze individual solutions and take action to insure that the customer needs are met. The right candidates must have: - Minimum 2 years Call Center Customer Service/Sales experience. - Ability to cold call, prospect and research in order to generate Sales. - Excellent verbal and written communication skills & good phone etiquette. - Strong computer skills with the ability to master our order entry system. - Ability to travel and ability to operate a vehicle. - Positive attitude, and be self-motivated with a can do team spirit. - Dance experience and/or ability to speak Spanish is a plus. Interested? Check us out at www.illinoistheatrical.com. Resumes can be sent via this ad or faxed to Register to View . We look forward to hearing from you.

Job Title: Customer Service Representative Company: Ben Gordon Center Location: Dekalb, IL Description: CUSTOMER SERVICE REPRESENTATIVE -- Temporary position for 3-6 months. Monday-Friday 8am-5pm. Position is in a busy, fast paced healthcare organization. Duties will include checking in clients and appointment scheduling. Requires exceptional customer service skills, attention to detail and professionalism. Bilingual (Spanish) encouraged to apply. EOE. Competitive wage. Ask for Kathy at Register to View , ext 238

Job Title: Customer Service Representative - Rockford, IL-322418 Company: UnitedHealth Group Location: Rockford, IL Description: Job Category:Customer ServiceReference Code:322418Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Customer Service Representative - Rockford, IL-322418UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionUnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Position Description: Positions in this function are responsible for providing expertise and provider service support to providers and partner TPA. Direct phone-based provider interaction to answer and resolve a wide variety of inquiries. Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.Qualifications Qualifications: 2+ years of healthcare industry experience required 1+ years of telephone customer service experience required Knowledge of the healthcare claims process is a plus Knowledge of MS Word and Excel is preferred High school diploma/GED or equivalent work experience Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Customer Service Representative Company: American General Life Companies Location: Springfield, IL Description: The American General Life Companies (AGLC) customer service organizations are responsible for servicing policy owner’s and agent’s in-force policies and contracts, focused on delivering a best in class customer experience.  The customer service organizations within the lines of business, partner with the Customer Advocacy organization to support a customer centric philosophy focused on understanding customer needs, “one touch” servicing, and meeting first contact resolution objectives.   Consistently meeting key department performance indicators and quality metrics, team members provide front line contact center support and may provide transaction processing (e.g. address changes, disbursements, and illustration support).ObjectiveThe primary responsibility of the Customer Service Representative (CSR) is to provide loyalty-building service to customers (policy or contract owners, producers, and client companies) on inbound calls and emails handling various product lines including life, accident and health and/or annuities.  The service contacts include both policy/contract inquiries and requests covering topics such as policy/contract provisions and values, billing, contractual changes, title changes, disbursements, claims, tax questions, and cancellations and reinstatements.  The CSR is American General’s face to the customer and therefore the role requires a customer centric attitude, excellent communication skills and accountability in first call resolution.   Organization Reporting & StructureThis position reports to a Supervisor in the Springfield Call Center.  There will also be direct interaction with call center trainers, coaches, workforce managers, and other management regarding training initiatives, handling techniques, and job performance.Support Contact Center hours of operation (Monday – Friday from 7am to 7pm) with various shifts available.  CSRs must be dependable (on time and in attendance) in order to maximize the Call Center performance metrics.  The call center is a team environment where each person is dependent upon every other team member for success.  Salary Grade can be an 8 or 9, depending on experience.SPANISH SPEAKING is a plus.Performance ObjectivesBelow are the critical performance objectives for success in this role: ? Answer incoming phone calls and emails in a friendly and confident manner while presenting information accurately and efficiently and then documenting the interaction in a clear, concise, easy to understand manner.? Educate the customer on how their policies/contracts work, their options, processes and requirements, etc. ? The goal is to resolve customer needs on the first contact whenever possible and build customer loyalty.   We aim to provide a positive customer experience that meets or exceeds their expectations and reduces customer effort (time and hassle).  As a result, CSRs are expected to process some transactions during call handling.  ? Follow through on research items accurately and in a timely manner.? Ability to become knowledgeable about our products, policy/contract provisions, systems, and processes.? Continued learning and improvement through training sessions and voice of customer feedback programs.? Meet or exceed all performance metrics to include: occupancy rate equal to or greater than 85%; customer satisfaction ratings equal to or greater than 8.5 rating/score; quality pass rates equal to or greater than 92%; first contact resolution equal to or greater than 70%. Position Requirements The Ideal Candidate Should Have:  ? Bachelor degree or a combination of education and business related experience of at least 4 years.  Experience in customer service preferred.? Strong verbal and written communication skills.  Spanish-speaking is a plus.  Solid listening skills are critical in order to quickly determine the customer’s underlying need or issue.? Strong computer and analytical skills.? Ability to adapt and work in a fast paced environment.? Ability to multi-task with a variety of systems and processes. (Systems knowledge a plus – AWD, Vantage, etc.)? Ability to identify problem situations and resolutions.? Strong ability to use judgment and discretion.? Knowledge of insurance and annuity products a plus. Attributes? Hands on self-starter. ? Demonstrated flexibility and adaptability.? Results focused with a track record of achievement.? Track record of acting with a sense of urgency.? Quality and process oriented.? Effective listener and communicator.

Job Title: Customer Service Representative Company: GradeBeam.com Location: Chicago, IL Description: Do You Go Above and Beyond?Your CompanyGradeBeam.com is the premier communication tool used by hundreds of thousands of construction companies and suppliers throughout North America. GradeBeam.com manages an online private communications network connecting over 300,000 companies across North America and was recently named a "Hottest Technology Company" by Constructech Magazine for the 3rd year in a row.Your OpportunityAs a Customer Service Representative you will play a critical role in providing an interface between our customers and our company. GradeBeam.com is known for providing exemplary customer service, which is something we pride ourselves on. As a Customer Service Representative, you will join our Membership Support Team and work directly with the general contractors and subcontractors to ensure their understanding, satisfaction and optimum utilization of the GradeBeam.com site.Position Responsibilities:Answer a high volume of customer phone calls and emails. Proactively follow-up with customers to assess their needs, and ensure their continuing satisfaction, which will result in customer retention. Recognize, document and alert your supervisors of trends in customer calls. Resolve product or service problems by clarifying the customer's issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting the correction or adjustment and following-up to ensure resolution. Help to implement proactive strategy of contact and communication to increase and ensure strong customer retention.Essential Attitude, Skills and Experience:Must have a strong initiative, be a self-motivated over achiever with a strong desire to succeed Excellent verbal and written communication abilities Must possess the urge to delight our customers and go above and beyond the call of duty. Able to handle complaints while remaining calm and friendly to our customers. Attention to detail and the ability to multi-task are critical Minimum of 4 years telephone and online customer support experienceBenefitsEarn a competitive salary with generous bonus potential, benefit from training development and advancement opportunities.Feel secure with complete benefits including Medical, Dental, Life and Paid Time Off.You may also visit www.GradeBeam.com to learn more about us!GradeBeam.com LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry, martial or veteran status.

Job Title: Customer Service Representative Company: Thermo Fisher Scientific Location: Vernon Hills, IL Description: Description: Company Information Thermo Fisher Scientific (NYSE: TMO) is headquartered in Waltham, MA, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $9 billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit http://www.thermofisher.com.   The Customer Channels Group delivers a comprehensive array of products and services to the scientific research, healthcare, safety and science education markets.  Our portfolio offers the broadest array of consumables, equipment and supplies, sourced from thousands of manufacturers around the world.  We also offer our customers supply-chain managerial services, delivery systems and business solutions that enable them to lower their costs, enhance efficiency and focus on their core areas of expertise.    Cole Parmer is part of the Customer Channels Group and is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world.  Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research.      Job Description   Job Title: Customer Service Representative Level 1 Reports To: Customer Service Manager Group/Division:  Customer Channels Group Location: Vernon Hills, IL No. of Direct Reports: 0 FLSA Status: Non-Exempt     Position Summary:  Enters orders received by telephone, but also when required, enters orders received by fax, e-mail, web and occasional face to face order placement.  Responds to customer inquiries related to order status, product pricing, product availability, and any other customer requests for assistance related to these functions. Works closely with buyers and vendors to expedite orders and ensure customer satisfaction.  Creates informal price quotations and works with our quotations department on formal quotations.     Essential Functions: 1)      Processes orders; listens to customer issues; develops skills and comprehension to answer technical inquiries; effectively diffuses dissatisfaction related to the functions described in the position summary and develops skills to quickly identify course of action with a goal of first call resolution within established turnaround times. 2)      Listens to customer concerns, quickly identifies the customer’s request; investigate by contacting buyers, suppliers, and/or freight carriers to gather information. 3)      Notifies customer of the actions that will be taken to resolve their inquiry within a reasonable amount of time. 4)      Changes order information in the system based on customer’s request. 5)      Works closely with customer service management and Sales relaying dissatisfied customer situations related to the functions listed in the position summary.  Provides suggestions for corrective action and preventive customer service. 6)      Performs clerical functions as necessary. 7)      Attends vendor and customer service representative meetings for continued learning. 8)      Performs national security requirements as part of daily interaction with customers.  Performs end-use screening by asking for end user information.  Verifies end use of product along with asking for ultimate destination for orders; asks customers for specific products being purchased or returned. 9)      Provides customer leads to the Sales team, as is appropriate. 10)   Participates in projects and performs other duties as assigned.   11)   Makes scheduled outbound calls to ask customers to complete database requirements or ask about other issues.  12)   Offers customers up sells and value adds items/services during the order entry process, consistently.    Minimum Requirements/Qualifications: High School diploma or equivalent 1 to 2 years related experience   Non-Negotiable Hiring Criteria: 1.        Must possess a high level of communication skills and to effectively present information and respond to questions or customer service requests.   2.        Must possess strong interpersonal skills and be customer service focused, to develop and maintain constructive working relationship within and outside the company, deliver excellent customer service, be able to handle angry customers and to be stress and pressure resistant.      3.        Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine issues.   4.        Must possess analytical skills to interpret customer prepared documents and define problems, collect data, establish facts, and draw valid conclusions.  Must be able to comprehend and apply level 1 technical training.   5.        Must be organized and detail oriented to be able to enter orders into the system in a timely and accurate manner, and to meet departmental productivity metrics.    6.        Must possess experience with customer service system.  Must posses skills in Outlook and Microsoft Word.  Must possess strong data entry skills.   7.        Must be self-motivated, able to work independently, stress and pressure resistant, as well as a quick learner.   The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.  They are not an exhaustive list of all of the duties and responsibilities associated with it.