Customer Service Representative Jobs in Hawaii

Job Title: Customer Service Representative (Part-time) Company: HomeStreet Bank Location: Honolulu, HI Description: Customer Service Representative (Part-time)Job Number: 904 Department: Retail BankingCity: Honolulu State: HIDuration: Part Time FLSA Status: Non-ExemptJob Description:HomeStreet Bank seeks an upbeat and energetic individual with stellar customer service skills to join our Honolulu and Pearl City banking teams!This is a part-time position that will typically be scheduled to work up to 19 hours per week. You will float to our Honolulu and our Pearl City branch offices as needed. An occasional trip to work at our Hilo branch may be required.Essential Functions:As a Customer Service Representative, you will perform a variety of teller services such as processing deposits, withdrawals, and payments, greeting customers and maintaining customer accounts. This includes:Teller Activities - Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments and other related matters. Maintain cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.Service - Consistently demonstrate proficiency in providing exemplary customer service. Actively listen to our customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact and diplomacy. Look for creative ways to make customers feel special.New Accounts - Where appropriate, actively take advantage of all sales opportunities cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer.Job Requirements:Minimum of 6 months of cash handling experience. Prior banking/teller experience strongly preferred.Strong customer relations skills and an ability to communicate and work well with employees and customers in a cooperative, positive manner.Excellent written and oral communication skills required.Working knowledge of Word, Excel and teller/bank software preferred.Must be a self starter, dependable and able to work within deadlines under pressure.Must possess good judgment, and the ability to accept personal responsibility and handle confidential information.Bi-lingual abilities to serve our diverse customer base is a plus! Cantonese/Mandarin/English or Vietnamese/English preferred.High school diploma or equivalent required.HomeStreet Bank is an Equal Opportunity EmployerSubmit ApplicationSend to a friend:

Job Title: Customer Service Representatives Company: OfficeTeam Location: Honolulu, HI Description: Downtown marketing company seeking temporary Customer Service Representatives to conduct a public opinion survey.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: FEP Benefit Processor/Customer Service Representative Trainee Company: Hawaii Medical Service Assn. Location: Honolulu, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: FEP Benefit Processor/Customer Service Representative Trainee Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Honolulu Location: HMSA CENTER Employment Type: Full Time Job Summary: Receives direction from the FEP Supervisor and other unit staff. The transactions he or she processes can significantly affect FEP claims processing accuracy and timeliness performance and inquiry resolution, and overall customer satisfaction. While his or her primary responsibility will be benefit processing, secondary responsibilities will be as a customer service rep, responding to inquiries that significantly affect FEP accuracy and timeliness performance, and project work. Duties and Responsibilities: Gain experience in routine FEP benefit processing, for all claim types. Complete training on identifying and researching information using multiple references (ie., desktop manuals, databases, web sites). Learn to read and follow pricing instructions and error resolutions based on medical criteria and benefit policies to resolve routine transactions. Complete training on assisting FEP members, providers and other customers by phone, in writing, in person and by email regarding routine eligibility, claims status, benefits, overpayments and refund requests, FEP benefit brochure and PPO provider directory mailings, and other inquiries. Learn to monitor telephone ASA and abandon call rates. Gain experience in routine FEP adjustment claim processing, for all claim types, including refund related transactions. Perform other duties as assigned. Minimum Qualifications: High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. Good written and verbal communication skills.

Job Title: Customer Relations Representative Company: Kaiser Permanente Location: Honolulu, HI Description: Under indirect supervision, receives & services telephone & walk-in inquiries. Maintains patient/guarantor & insurance information on KP computer systems. Acts as Kaiser Permanente representative. Researches & resolves account inquiries & maintains current knowledge of Kaiser Health Plan benefits & policies & government programs & commercial insurances billing requirements. Essential Functions: - Receives & responds to inquiries from patients, insurance carriers, employers, Kaiser employees & external agencies in a prompt, courteous & business-like manner. Obtains & documents necessary information. Answers questions & resolves billing issues. Maintains positive customer relations through effective communication, written correspondence & follow-up - Greets, assists, & responds to face-to-face customers in a prompt, courteous & business-like manner. Utilizes telephone equipment (Automated Call Distribution equipment) &/or tools to ensure adequate handling of phone calls. Ensures adequate telephone coverage to support volume of incoming telephone calls - Receives & receipts payments received for receivables via face-to-face customer contact, phone receipt of credit card information or credit card information by correspondence & forward to Data Entry to prepare bank deposit & cash jacket - Gathers & enters pertinent account information (i.e., patient demographic information, insurance information.) Completes account reconciliation, correct billings &/or payment allocations. Documents accurate & complete account notes in tracking system for all account activity - Researches documents & all other available sources to determine validity of refunds, adjustment or write-offs. Prepares refunds, adjustment & write-off requests. Submits request to Data Entry to process - Manages credit balance report & insures credits allocations & refunds are resolved within standards - Tracks & validates co-pay maximum requests. Coordinates with Health Plan Claims as necessary & issues co-pay max cards & reports - Maintains open communication with patients, insurance carriers, external agencies, & others within Kaiser Permanente to assure proper & adequate exchange/interpretation of data & information - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors - This position consistently supports compliance & the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy & confidentiality of information, protecting the assets of the organization, acting with ethics & integrity, reporting non-compliance, & adhering to the applicable federal, state & local laws & regulations, accreditation & licenser requirements (if applicable) & Kaiser Permanente's policies & procedures - Performs other duties & accepts responsibility as assigned - Additional essential functions as listed in the complete job description Qualifications: Basic Qualifications: - Two years of customer service experience - One year of medical billing and collections experience - Type 40 wpm - 10-key by touch - Associate's degree in English, business or related field - Demonstrated ability to motivate debtors to pay - Demonstrated knowledge of and skill in adaptability, conflict resolution, customer service, interpersonal relations, multi-task oriented, oral communication, problem solving, teamwork, and written communication - Demonstrated knowledge of and skill in word processing, spreadsheet, and Database PC application(s) - Talking to co-workers, customers, outside vendors, and on the telephone - Reading, writing, speaking and understanding English - Training/giving and receiving instructions - Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness Preferred Qualifications: - Certified Coding Specialist (CCS) by the American Health Information Management Association (AHIMA) or Certified Professional Coder (CPC) by the American Association of Professional Coders (AAPC) - Bachelor's degree in English, business or related field - Customer service experience in healthcare or HMO - Medicare/Medicaid/HMO billing and collections experience - Experience utilizing ACD (automated call distribution) phone system or multi-line phone system - Familiarity of with KPHC-Resolute (Professional Billing and Hospital Billing)

Job Title: Call Center Representative Needed! Company: Location: Honolulu, HI Description: Job Title: Call Center Representative Industry: HealthCare Temporary/Possible Temp-to-Hire position Hours: Mon ? Fri, 7:30am ? 4:15pm Location: Honolulu Description: o Respond to telephone and written inquiries from providers to expedite claims processing activities o Help providers manage patient care balancing cost and quality o Educate providers requiring more persuasion on proper completing of claims information and program procedures o Perform telephone contact with providers to obtain missing, discrepant or incomplete claim information o Receive, research and refer to appropriate area prodiders? grievances and complaints on non-compliant patients, high risk catastrophic cases and special needs cases o Perform other duties as needed Requirements: ? Typing: 35WPM ? Phone servicing experience ? Good verbal and written communication skills. ? Ability to read, comprehend and interpret documents such as letters and correspondence, procedure manual. ? Ability to communicate clearly and effectively. ? MS Word, Excel, & Outlook experience preferred ? Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. ? Ability to deal with standardized situations with only occasional variables. Preferred: ? Phone Servicing experience ? MS Word, Excel & Outlook experience ? Fax and copier experience Pay Rate:$10-11/hr Interested Applicants: Please visit us online at: Http://www.StaffingSolutionsofHawaii.com and click on Online Employment Application! Benefits: Staffing Solutions of Hawaii offers a competitive benefit package. The following benefits are provided when all eligibility requirements are met: *Medical Coverage *Discounted Dental Plan *Holiday Pay *Longevity Bonus *Temporary Disability *Flexible Work Schedules ?and More.

Job Title: Customer Service Representative I Company: Hawaii Medical Service Assn. Location: Kapolei, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: Customer Service Representative I Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Kapolei Location: Kapolei Employment Type: Full Time Job Summary: Provide benefits and claims information in response to HMSA members' inquiries and, when appropriate, create documentation to direct action for resolution and/or changes required to ensure accurate administration of those members' benefits. Duties and Responsibilities: Identify specific questions, problems or concerns using clarifying questions and research of individual files when contact is initiated by member. Access, interpret and analyze information maintained on computer databases and in resource manuals that requires effective use of keyboard and PC screens. Respond and follow-up to member inquiries in a timely and professional manner. Communicate accurate membership, benefit and claims information in response to inquiries verbally or through written correspondence within established performance standards. Elevate exceptional cases to a specialist or management. Present all information in a manner that represents HMSA and its products favorably. Create, log and track contacts that require further action and maintain pending file to follow-up on resolution of inquiries. Attend meetings, scheduled and special, for benefit or policy updates to ensure accuracy of responses and/or actions. Perform other duties as assigned. Minimum Qualifications: High school diploma or GED with at least six months customer servicing experience. Clear and effective verbal and written communication skills. Basic typing skills and computer knowledge. Strong concentration, listening and problem-solving skills.

Job Title: Searching for a CSR Company: Location: Honolulu, HI Description: We are looking for a Customer Service Representative to support our overall customer service, front desk tasks, and incoming phone call distribution. Key Duties: * Provide customer service support to the marketing, sales and administrative teams day to day * Generate sales and inventory reports in Microsoft Excel with information from a variety of sources * Answer and distribute incoming calls * Ensure that the customer impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to multi-task effectively and pay close attention to details. * Demonstrate willingness to learn, develop new skills and take on new responsibilities Qualifications: * Excellent phone and customer service skills * 1 year of experience or similar experience preferred * Advanced computer proficiency required with Microsoft Excel and Word * Comfortable working in a fast paced environment * Multiple tasks handling ability and meet deadlines * Reasoning ability to solve practical problems

Job Title: CUSTOMER SERVICE REPRESENTATIVE, DELIVERY DRIVERS Company: HFM FOOD SERVICE Location: Honolulu, HI Description: HFM FoodService, one of Hawaii's leading food distributors, is seeking qualified individuals for the following positions:CUSTOMER SERVICE REPRESENTATIVE - Inside SalesMust possess good telephone and communication skills, 10-key, data entry experience and computer literate. Able to work a flexible full-time work schedule as needed or required. Experience and knowledge of food and food product preferred but not required. Resume only.DELIVERY DRIVERSFull-time positions for our Oahu, Big Island and Maui divisions.Must possess the following: clean abstract with CDL A or B license with Hazmat endorsement, good working knowledge of local streets and locations, great customer service skills, and able to do heavy lifting. Knowledge of food products and/or food industry preferred but not required. Must be able to pass PUC requirements.Send or fax resume with completed self-identification survey to or you may apply in person at:716 Umi Street Honolulu, Hawaii 96819Monday - Friday, 8:30 a.m. - 3:30 p.m., Facsimile: Register to View (Download application form and self-identification survey at www.hfmfoodservice.com ) EOE/AAE No phone calls please From Honolulu Star-Bulletin/MidWeek

Job Title: Call Center Representatives Company: Location: Honolulu, HI Description: Seeking experienced Call Center Representatives to answer phones and respond to customer requests reguarding billing issues as well as providing product and services to customers. Must be highly motivated and able to pass a background check and drug screen. Required Skills/Experience: Must have High School Diploma or GED Must have excellent customer service and communication skills Requires professional verbal and written communication skills Ability to type 30 wpm Ability to learn customer service software applications To apply for this position please reply with your name and "Call Center Representatives" in the Subject Field to Register to View

Job Title: FT Customer Service Rep - Tori Richard Company: Location: Honolulu, HI Description: Location: Honolulu