Customer Service Representative Jobs

Job Title: Pet Products - CSR Company: American Colloid Company Location: Hoffman Estates, IL Description: Company Overview: American Colloid, a subsidiary of AMCOL International, Inc. has an immediate opening for an experienced Customer Service Representative in our Pet Products division. This position will be located in our new corporate headquarters in Hoffman Estates, IL. Position Overview: We provide Private label, Branded and Bulk products sold to everyone from large nationwide retailers to small independent Pet Stores. While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationship. We strive to provide our customers with prompt and accurate service so as to promote customer loyalty. Job Responsibilities: Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires. Enter, process, acknowledge and follow-up on customer orders received via e-mail, fax, phone and EDI. Works closely with the Sales teams to understand current pricing and promotions; maintain accurate pricing, promotion and commission information in the Customer Master files. Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues. Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Transportation. Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation. Experience with rail transportation a PLUS!! Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner. Reports and monitors and provides feedback to customers on complaints and corrective actions. Provides focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service. Requirements: At least 5 years experience as a Customer Service professional for a manufacturing company Excellent Customer Service, written and verbal communication skills A high degree of professionalism Strong collaborative, problem solving and interpersonal skills Great organizational and prioritizing abilities Superior multi-tasking abilities and very detail oriented Proficiency with MS Word, Excel, Outlook and Internet a must; experience with AS400 and EDI a PLUS Must be reliable and able to work independently under minimal supervision Desire to work in a fast paced environment Associates degree preferred Please send salary expectations with all applications Benefits: AMCOL offers a competitive benefits package, including 401(k) savings plan with company match, comprehensive medical and dental coverage, as well as a tuition reimbursement program. AMCOL is a team-oriented, progressive workplace with the opportunity for career advancement.

Job Title: CUSTOMER ACCOUNT REP Company: Confidential Location: Sayreville, NJ Description: CUSTOMER ACCOUNT REPRESENTATIVE Fast growing company in Sayreville has an immediate opening for a mature and experienced Customer Account Representative. This position is responsible for managing the customer accounts from the time an order is placed to the time it is shipped to the client. Requirements and responsibilities are as follows: Excellent communication skills Customer service and on-line customer contact experience Computer proficiency in Word and Excel and strong keyboard skills Work independently with minimal supervision Ability to analyze and resolve problems Be able to prioritize tasks and work well under pressure Be detail and number oriented Be extremely organized Professional appearance and demeanor Team player The ideal candidate will be responsible for processing orders using Navision and EDI software. Experience in the cosmetic and toiletry fields a plus Salary range $33K - $38K annual depending on experience, plus full benefits package.

Job Title: Customer Service Representativ Company: Vision Broadcast Network Location: Ft Lauderdale, FL Description: Looking for a limited number of career-oriented team players with excellent communication skills to participate in the ongoing development, production, and international launch of educational medical television programming Candidates should be: Creative professionals Great communicators Computer literate Have a strong work ethic Work consists of content development, story research, high-level phone conversations with physicians. Also qualifying them for participation in highly specialized television segments, which includes National cable television, Internet, and streaming video distribution. Applicants must be able to function in a high-energy, positive, and exciting work environment. Must have ability to present media contracts (sales experience recommended). Attitude is everything - We are looking for someone with a bright, fresh, cutting-edge, career oriented perspective. THIS IS NOT A FIELD PRODUCTION, EDITING, WRITING OR CAMERA POSITION LOCAL CANDIDATES ONLY

Job Title: Sr. Customer Relations Rep Company: Lecoq Cuisine Corp Location: Bridgeport, CT Description: The purpose of this position is to deliver outstanding customer service to new and existing customers as well as lead the day-to-day operations of the department. To develop and/or enhance customer service policies and procedures for the organization to streamline activities as they relate to the customer service function. Essential Job Functions: „« Delivers high standards of customer service by providing advice and guidance on the organization¡¦s products. „« Insures that day-to-day functions are running smoothly and timely. „« Leads staff in a hands-on approach. „« Leads A/R effort insuring applicable terms ¡§as agreed¡¨ are met. „« Communicates courteously with customers by telephone and email. „« Investigates and solves customer¡¦s problems and issues. „« Maintains accurate records of discussion and correspondence with customers. „« Develops customer service policies and procedures for organization. „« Makes recommendations and improvements for departmental efficiency. „« Leads the training effort for the Customer Service Team, to deliver a high standard of customer service and routinely monitors performance of team members. „« Provides input on performance of team members. „« Knowledgeable about products and keeps up-to-date with changes. „« Responsible for projecting Company image in a timely, efficient, and professional manner. „« Initiates and/or expands sales efforts. „« Works closely with the Production Manager to insure customer needs are met. „« Other duties as assigned. „« BS Degree. 1-3 years of solid customer service experience delivering high standards of customer service and achievement of budgeted targets or any combination of education and experience as outlined. „« Customer Service experience in a manufacturing environment is required. „« Knowledge of the food/baking industry would be a plus, but not required. „« PC literate. Good computer skills utilizing Microsoft Office (i.e., Word, Excel, Powerpoint) „« Excellent communication and organizational skills. o Clear, concise communicator both verbally and in writing o Excellent grammatical skills „« Must be pro-active and resourceful. Ability to anticipate and react effectively to problems and concerns. „« Quick thinker who can lead by example

Job Title: Customer Care Assistant Company: ACS-Anderson, IN Location: Anderson, IN Description: Affiliated Computer Services, Inc., a Xerox Company is a FORTUNE 100 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Customer Service Representative Company: Cutter & Buck Location: Seattle, WA Description: We are a Seattle based apparel company located in the “Center of the Universe”, also known as Fremont. We are looking for someone that is personable, dynamic and who enjoys giving exceptional customer service to become our newest addition to our team-based Customer Service Department. You will be the primary point of contact between our wholesale customers and our outside sales reps. Are you are on par with these qualifications? Visit our website for a complete job description and to apply at www.cutterbuck.com! Minimum Qualifications for this position: Minimum six (6) months customer service experience required in a phone or face to face retail environment; two to three (2-3) years experience preferred. Minimum high school diploma required; two (2) year community college degree preferred. This position requires successful completion of assessments that meet or exceed our minimum threshold. Some of the benefits we offer: Medical, dental and vision insurance 401k retirement plan Life and LTD insurance Paid time off including holiday pay Employee purchase discount Free ORCA Passport Card and subsidized parking To apply for this opportunity, visit our website by selecting "Apply Now" and click Careers. Cutter & Buck is an Equal Opportunity Employer

Job Title: Customer Service Representativ Company: Label Impressions, Inc. Location: Orange, CA Description: Printer/manufacturer in Orange is seeking an experienced customer service rep . Experience in the flexographic printing industry a big plus. The ideal candidate will be detail oriented, have a working knowledge of materials and printing processes, be friendly, hardworking and have a positive attitude. Exel and LabelTraxx knowledge a plus. Hours are M-F 8-5. Benefits include paid holidays, vacations, sick time and 401k. Location: Orange, CA Compensation: $25,000 - $40,000 dependent upon experience.

Job Title: Customer service rep needed... Company: Lightning Car Company Location: NYC, NY Description: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web- based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of Lightning Car Company products and services; i.e. collections, payments for Wireless bills and accessories

Job Title: Customer Care Representative I - Multi - Waukesha, WI-44117-LO Company: WellPoint, Inc. Location: Waukesha, WI Description:   WellPoint is the nations leading health benefits insurer and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers. Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.    Customer Care Representative I - Multi *Multiple Openings*  Monday through Friday, 10:30 am to 7:00 pm.   Requirements: To be considered for this position you must take and pass a customer service on-line assessment. You will be contacted via email with a request to test.  Please check your email regularly as testing and other notifications are sent to your email address and will require your prompt attention.   The Customer Care Representative I - Multi functions on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution. Performs research and analysis, advocating on behalf of customers through whole case methods. Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions. Performs at least two of the three functions routinely. Essential duties to include, but are not limited to: Receives inbound telephone calls or paper and electronic claims from members and providers. Resolves issues for members, providers, group administrators and brokers. Analyzes the situation and completes research to ensure no rework or follow-up issues. Applies knowledge of policies and procedures, products, legislation and claims workflow. Interacts with systems to ensure claims are paid or denied based on terms of contract. Initiates interaction with other areas to ensure claims are handled properly and thoroughly. Interprets claims to determine primary or secondary liability and recognize when additional information is needed. Makes decisions on claims payment while considering benefit status, provider status, and impact on Wellpoint, the provider and the member. Performs other duties as assigned. Qualifications   High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience. Demonstrated ability to access and interact with automated systems and to use them efficiently. Demonstrated ability to operate necessary equipment including calculator, copier and computer keyboard. Demonstrated ability to acquire and perform progressively more complex skills and tasks in a production environment. Demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers. Excellent interpersonal skills.   Hours for this position are Monday through Friday, 10:30 am to 7:00 pm.

Job Title: Inbound Customer Service Representatives Company: CareersUSA Location: Miami Lakes, FL Description: CareersUSA, a leader in the staffing industry with 29 years of experience, has another job opportunity for you: Our client in the marketing industry is seeking Inbound Customer Service Representatives - Spanish Speaking Only in Miami Lakes, FL. Job Details:2 day assignment for Thursday, March 4th and Friday, March 5th2 shifts available for this assignment 1st Shift:   6 AM - 2 PM2nd Shift2: 2 PM - 10 PMIf interested, you can work both shifts for a total of 16 hours each dayThe pay is $8.00 per hourRequired 3 hour paid training session on Tuesday, March 2nd or Wednesday, March 3rdAt least 150 people needed for this assignment.  If you know of anyone else who meets the requirements and is interested in this job opportunity, please feel free to refer them to us Job Description:Receive inbound calls from Spanish speaking callers who want to make a donationTake donation information such as; name, telephone number, how much they want to donate and credit card informationEnter the donor's information into the system and continue onto the next caller using the same procedure Requirements:Candidates must speak and understand Spanish fluentlyMust have basic computer knowledgeBackground and Credit checks may be administered for this position Contact Information:CareersUSA - Doral/MiamiE-mail: Register to View