Customer Service Manager Jobs in Virginia

Job Title: Call Center Manager Company: DirectBuy Location: Richmond, VA Description: Call Center Manager job in Richmond, VA | DirectBuy Employment var AKPC_IDS = ""; Call Center Manager Company: DirectBuy Location: Richmond, VA Contact Information Name: Mary Simon Job Description DirectBuy, the #1 way to buy direct for your home, is a rapidly expanding network of over 160 franchised showrooms and design centers all across North America. Our members are able to purchase nearly everything for in and around their homes, directly from several hundred manufacturers and their authorized suppliers. We are seeking a Call Center Manager who will be responsible for the supervision, leadership, and training of all associates in our call center. Other responsibilities include: Training staff on scripts and sales techniques, initiating role playing and creating an exciting atmosphere. Recruiting, training, and supervising all phone personnel. Listening to and monitoring sales calls. Daily, weekly and monthly reporting in regard to staff activity. Networking for alternative leads. Achieving call center goals and objectives. Call center time on the the phone with Marketing Associates producing appointments Job Requirements • Experience in hiring, training, motivating and maintaining reports for a call center are required as well as producing appointments on a nightly basis. http://www.employmentspot.com/job/call-center-manager_J8A6T86VWW5H3LP548W

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Galax, VA Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Galax, VA  and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Customer Support Supervisor Company: Computer Sciences Corporation Location: Sterling, VA Description: Customer Support Supervisor will work withinCSCs Helpdeskdepartment in Sterling, VA. Payroll/Tax knowledge is strongly desired and the ability to multi-task.Assists less experienced service center representatives resolve complex customer questions.Researches complex customer inquiries and responds to appropriate parties in a timely manner.Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.Provide occasional phone coverage when required.Interfaces with team members, management, and customers in reference to customer service issues.Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.

Job Title: Customer Service Supervisor(For internal Whole Foods Market Applicants Only) Company: Whole Foods Location: Richmond, VA Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service. All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader Establish and maintain a positive work environment that supports a high Team Member morale. Communicate and maintain Team Member safety and security standards. Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs. Assist in training of new Team Members, utilizing learning checklists and training materials. Complete sweep worksheets as required. Support national, regional, and store programs. Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices. Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system. Perform all tasks assigned to the Customer Service booth. Open and close department according to established procedures. Oversee team and resolve difficult customer situations. Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits. Determine break schedule and insure all necessary breaks are given. Communicate team concerns to the Team Leader and Associate Team Leader. Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member. Extensive knowledge of Customer Service Team procedures and policies. Capable of teaching others in a constructive and positive manner. Minimum 1 year Customer Service experience or equivalent. Ability to communicate effectively with customers and team members. Ability to perform physical requirements of position. Ability to operate all necessary equipment. Strong organizational skills; basic computer skills. Ability to work a flexible schedule including nights, weekends and holidays as required. Able to prioritize efficiently and delegate responsibilities. Stand and walk for extended periods of time. Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds. Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Roanoke, VA Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Roanoke, Christiansburg, VA  and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Client Services Manager Company: Cvent Location: McLean, VA Description: Client Services ManagerCvent, Inc. (www.cvent.com) ) is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is a 500-person, profitable and growing software company headquartered in McLean, VA with international operations. Cvent offers web-based software with features including online event registration, event management, meeting site selection, event sourcing and web surveys. Cvent has invested $25 million in building our products and have built a customer base of over 5,000 organizations worldwide. Representative customers include KMPG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens. The Client Services Manager reports directly to the Senior Vice President of Client Services and Relationship Management. The position requires a very dynamic and experienced person who can manage high performance client relationship professionals and ensure a high level of quality of service to our customers (Fortune 500 companies and big associations in US, Europe, Australia and Asia). Exposure to managing cross cultural teams will be an added advantage because Cvent has international operations of its Client Services department which includes 24x5 customer support by over 85 product consultants. This position involves international travel to our service delivery center during the year.Position Duties:·         Directly manage a team of relationship managers and ensure metric realization ·         Devise and execute performance reports to ensure high level of performance ·         Responsible for managing clients relationships with strategic clients of Cvent, Inc directly ·         Coach, mentor, provide feedback and improve the skill set and productivity of the team ·         Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company ·         Recruiting and training future team members ·         Initiate, manage, take ownership of strategic dialogues with other teams, divisions on different areas of service management and delivery ·         Involvement in appraisal and career planning of employees ·         Draw up reports for the analysis of senior management and make presentations ·         Represent the team in senior management meetings along with the head of the division Candidate Requirements:·         Bachelors degree required.·         6 – 10 years of relevant experience.·         Should have managed a team of 5 or more ·         Managerial skills and prior experience in event planning/ event management/ software services/travel/tourism/hospitality sector is a plus ·         Ability to track key performance metrics and take business decisions·         Draw up business case for action, time plan for execution and present to the Senior Vice President for approval and execution·         Ability to identify, model and implement solutions for business situations and client needs·         Manage communication with internal and external clients·         Leadership skills and traits with a fair understanding of motivation theories·         Very good relationship management skills with a few years experience in this domain·         Very proficient with software packages of Microsoft Office ·         Aptitude for data analysis and perform trend analysis·         Very good presentation skills·         Ability to create and manage training plans  To apply, send resume, any cover letter and compensation requirements to Alexis Richardson at Register to View .

Job Title: Client Services Manager – Army Operations & Maintenance (O&M) Lead Company: CH2M Hill Location: Chantilly, VA Description: CH2M HILL Client Services Manager Jobs – Chantilly, VAThe challenge? Providing exceptional engineering, construction services and support services to the Department of Defense (DoD). The Client Services Manager career path is your chance to serve as the primary O&M contact with DoD facility managers and in particular with Army facility managers and IMCOM that builds on and maintains sustained relationships between CH2M HILL and the client, achieves complete client satisfaction with our work, and fully leverages our client relationship to benefit the client and the firm. The Army O&M Lead’s focus will be to position with the client at HQ IMCOM, US Army Contracting Agencies, regional IMCOM Headquarters and at the installation level for individual contract opportunities; to ensure that CH2M Hill is the client’s consultant-of-choice; and to ensure that we have a thorough understanding of the client’s O&M needs, that the client understands CH2M HILL’s capabilities, and we are seen as the client’s best advocate for accomplishing their goals. You should be a self-motivated professional with a BS in Engineering, at least 15 years of executive or military installation management experience within the US Army, and a thorough knowledge and understanding of US Army Facilities Management and Operations & Maintenance market development.Our Client Services Managers:Use competitive intelligence, customer knowledge, and business skills to identify and position for Army O&M opportunitiesInterface with senior and working level customers to understand the Army’s full range of O&M needs, shape customer requirements, and influence acquisition strategyUnderstand the Army’s organization and decision-making styles and processDevelop and maintain consistent relationships with key decision-makers through direct engagement at the Headquarters, regional and installation staff levelsIdentify opportunities to influence and create the Army’s perception of CH2M Hill through key messages and talking pointsDevelop strategies to expose the Army to the full range of capabilities offered by the firmMaintain an understanding of regulations, initiatives, and other drivers that may affect the Army and their installation/O&M needsDevelop Tactical Action Plans (TAP), establish a budget and manage to the budgetDevelop understanding of competitors working for the ArmyServe as an integral part of the O&M BD and proposal team, including providing input to support Go-No Go decisions; representing the customer’s perspective during proposal strategy development and reviews; and writing key proposal sectionsAdditional information: Must be able to obtain and maintain a Secret Security Clearance. This position reports to the Senior Vice President for Operations & Maintenance (O&M) within the Government Facilities & Infrastructure Business Group (GF&I).Basic QualificationsBachelor’s Degree in Engineering or related discipline.Minimum 15 years of executive or military installation management experience within the US Army.Practical experience, and a thorough knowledge and understanding of US Army Facilities Management and Operations & Maintenance market development. Ability to demonstrate experience with building and leading multi-discipline teams. Ability to demonstrate experience with building and maintaining effective client relationships within the US Army. Extensive knowledge of the current practices and procedures of management and their application of a complex organization.Extensive knowledge of the principles and practice of federal contracting and budgeting. Knowledge of Army organization, structure and terminology including familiarity with the US Army Corps of Engineers. Proficient user of standard Microsoft office Software (Outlook, Word, Excel, Power Point).CountryUnited StatesUSAStateVAUS CityChantillyEmployment TypeFull TimeDegree RequiredBachelors or 4 Year DegreeCertification RequiredNoneYears of Experience20+Job CategoryBUSINESS DEVELOPMENTOPERATIONS AND MAINTENANCERequisition #32148BRCompanyCH2M HILLWhat you will findJoin CH2M HILL and discover why we have been named by FORTUNE magazine as one of the 100 Best Companies to Work For (2009, 2008, 2006, and 2003). You will find an employee-owned organization built on tradition, driven by values, dedicated to a diverse workforce, and committed to a positive work/life balance – as each day we focus on Developing People through Challenging Projects.

Job Title: Customer Service Manager Company: Location: Richmond, VA Description: A Customer Service Manager who must demonstrate excellent technical skills and knowledge coupled with strong leadership, planning, and management abilities. The primary objectives of this position are: * To maintain exceptional customer service and satisfaction through the day-to-day customer interaction * To assist in developing new customer relationships, providing technical solutions to customer issues, and to provide pre and post sales support. * To formulate and implement process and service improvements. The Customer Service Manager will create project plans and manage projects for implementation of technology solutions, system upgrades and fixes for new and existing customers. The manager will supervise the customer service staff and be responsible for managing the staff. This includes frequently interfacing with customers, company developers and sales representatives to assist with problems or post-integration issues, including implementation of our products in their customer facilities or arranging for system fix. Job Qualifications: -The ideal candidate will have five years of sales or project management experience in a high-tech industry and successful experience in providing customer support. -Bachelor's degree in business or other technical field. -Project Management experience desired. -Experience in a custom development project environment is desirable, especially knowledge of technology product implementation Requirements: - Strong work ethic ? self starter- motivated - Ability to quickly learn technology concepts and terminologies - Excellent phone presence, high degree of professional acumen - Strong communication skills, excellent listening skills - Strong Microsoft Office skills and ability to quickly learn new applications - Detail oriented - Strong communication skills, excellent listening skills - Positive attitude ? excellent interpersonal skills - Ability to multi-task in an extremely fast paced environment - Strong problem solving skills.

Job Title: Assistant Transportation Coord/Customer Service Company: LogistiCare Location: Richmond, VA Description: Qualified candidates must have a High School Diploma or GEDExperience:- At least 1 year customer service experience with heavy phone volume and data entry required- Prior in-bound call center experience preferred- Transportation experience to include: trip assignment, routing or dispatching- Knowledge of transit system a plus- Knowledge of Medicaid guidelines a plusSkills:- Superior customer service and phone skills, problem solving, time management, and organizational skills- Ability to accurately type 35+ corrected words per minute- Ability to work independently or with a team a must- Strong computer proficiency with Microsoft Excel, Word and Outlook- Knowledge of Medicaid guidelines and covered services a plusCompetencies:- Communication, Oral - Ability to communicate effectively with others using the spoken word- Communication, Written - Ability to communicate in writing clearly and concisely- Customer Oriented - Ability to take care of the customers' needs while following company procedures- Interpersonal - Ability to get along well with a variety of personalities and individualsEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental - Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.LogistiCare seeks a full time Customer Service Representative for the Transportation department (Assistant Transportation Coordinator - ATC) located in Richmond, VA.Essential Duties and Responsibilities:Customer Service Representative in the Transportation department schedule, route and dispatch trips to third-party transportation providers and handle coordination of pre scheduled patient trips to medical facilities.Responsibilities may also include public transit coordination - identifying all reservations that can be placed on public transit, distributing transit tickets and tracking utilization. May also include administering the volunteer driver/ gas reimbursement program.LogistiCare is an Equal Opportunity Employer.

Job Title: Call Center Manager Company: Location: Fredericksburg, VA Description: Award-winning national company at the top of its industry, located in Fredericksburg, is looking for experienced supervisor to manage our outbound calling center. Individual must possess excellent communication and phone skills, plus the ability to hire, train and motivate. Trade Show experience a plus. We offer: ? Full-time employment ? Excellent Salary ? Monthly Bonuses ? Paid vacation and holidays ? Medical Benefits ? 401K ? Opportunities for advancement Come join our successful team and change your life. Send resume to Register to View