Customer Service Manager Jobs in Utah

Job Title: Call Center Manager - Software Product Support Company: ITQuest Corporation Location: Salt Lake City, UT Description: We are seeking the perfect Inbound Call Center Customer (Commercial) Support for our Software Products. This is NOT a retail customer support role. We are a highly specialized software company in need of supporting Commercial Business Clients regarding their software issues. The ideal candidate will have at least 3 years managing an inbound call center dealing with software support - both user and technical. The ideal candidate will also have a sum experience of at least 7 years in a high level call center dealing with commercial or business class customers. Interested applicants must submit a summary of software support experience along with resume.

Job Title: Supervisor Customer Service - Call Center Company: Location: Provo, UT Description: Pinnacle Security, a leader in home security, has an immediate opening for several temporary full-time Supervisor?s in Customer Service at our Lindon, Utah location. The Supervisor Customer Service is responsible for the management and development of Customer Service Representatives (CSR). The Supervisor will coach, develop, and monitor the CSR?s to ensure the company?s guidelines and objectives are followed. This individual will manage personnel shift schedules to guarantee all goals are met. Must have at least two years call center experience and one year coaching others. Schedule varies from M-Sat, 7:00am to 8:00pm. Pay DOE. Please e-mail your resume and cover letter to Register to View EOE Only those selected to interview will be contacted.

Job Title: Call Center Supervisor / 1230 Company: Viant Location: Salt Lake City, UT Description: Position Description:The Call Center Supervisor is responsible for supervising and coordinating daily activities of Customer Service Representatives to ensure effectiveness, efficiency, and quality of work performed.JOB RESPONSIBILITIES:1. Motivate, guide, and direct team to ensure productivity.2. Plan, prepare, and revise work schedules and duty assignments.3. Maintain current reference material.4. Submit reports of customer service activities.5. Review records and reports regarding production, operation, pay roll, customer accounts, and administration.6. Verify completeness of subordinates’ work, computations, and records.7. Participate in work of subordinates to facilitate productivity or overcome difficulty.8. Recruit, hire, train team, evaluate employee performance, and recommend or initiate personnel actions such as promotions, transfers, and disciplinary actions to management.9. Demonstrate commitment to Viant core values.10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.JOB SCOPE:The Call Center Supervisor provides input on recruiting, hiring, training the team, evaluating employee performance, and recommending or initiating personnel actions such as promotions, transfers, and disciplinary actions to management. The incumbent operates under general supervision and has latitude to help make decisions affecting the department.Qualifications:JOB REQUIREMENTS:• Minimum high school diploma or equivalent• Minimum 2 years experience performing the tasks and duties of subordinates• Knowledge of call center tools and applications, and a variety of concepts, practices, and procedures• Communication skills• Ability to prioritize and multi task• Ability to work under pressure and meet deadlines• Ability to maintain confidentiality• Ability to perform arithmetic functionsDiversity and Equal Employment Opportunity (EEO)As an Equal Opportunity Employer, Viant will provide equal consideration to all colleagues and jobcandidates without regard to sex, age, race, marital status, sexual orientation, religion,national origin, citizenship status, physical or mental disability, political affiliation, service inthe Armed Forces of the United States, or any other characteristic protected by federal,state, or local law.Updated 7/2/09 RJM

Job Title: Market Reseach Call Center Manager Company: Location: Provo, UT Description: Market Research Call Center Manager ? Springville UT M&R Data Collection is a call center in the marketing research industry. We collect data for businesses, government agencies, and political entities by conducting telephone surveys. WE DO NOT SELL ANY PRODUCTS, but the information we provide to our clients is used to design and evaluate products and policies. This information is vital to our clients because it allows them to be more responsive to their customers and their constituencies. M&R Data Collection is viewed as one of the highest quality market research call centers in the nation. Job Opening We seek candidates for the position of Call Center Manager in our Springville office. This opening is available due to the expansion of our call center and due to promotion of our current Call Center Manager. The Call Center Manger reports directly to the company President. The Call Center Manger is responsible for hiring, training, supervising, scheduling, monitoring, motivating and evaluating telephone interviewers in a 70 station call center. The Call Center Manager is responsible for insuring that our interviewers achieve the demanding standards that our research analyst clients require. The Call Center Manager is also responsible for achieving the tight deadlines required by our clients. The Call Center Manager is assisted in these tasks by Call Center Supervisors. M&R enjoys the reputation of being one of the best marketing research call centers in the nation. We are highly selective in hiring new employees, and expect excellent results from each. If you do not meet the following requirements, please do not apply for the position. Job Requirements The successful candidate for this position will have the following qualifications: 1. Extensive successful call center management experience. (Call center supervisor experience is not sufficient experience for this position.) 2. Understanding of marketing research terms, conventions and methods 3. Technical expertise working with computers and CATI systems 4. Must enjoy working with other professionals in a sometimes stressful environment. 5. Bi-lingual English/Spanish capabilities are preferred but not required. The successful candidate will demonstrate these traits: 1. Honest 2. Dependable 3. Hard working 4. Motivated 5. Intelligent 6. Creative 7. Pleasant to work with Compensation The Call Center Manger is paid a base hourly rate plus an hourly bonus based on achieving specific objectives. During the past six months the average total pay for the Call Center Manager has been over $16.00 per hour. Other Benefits: * Friendly and professional co-workers * Pleasant working environment * Located in Springville's Spring Creek Business Park * Ten paid holidays per year. * Annual Paid Time Off for vacation, sick leave and personal time off. * Healthcare benefits * Opportunity for advancement Interested Parties Qualified candidates send resume to Dex Andrews, President, at Register to View Please, only qualified candidates as defined above need apply. You will receive a phone call or email response if we wish to interview you. Visit our web page for more information: www.mrdatacollection.com. Directions to Office Our office is located at 761 West 1200 North, Springville, UT 84663 Do not use Google maps, it shows the wrong location! Use mapquest.com or follow these directions from the Interstate. 1. Exit I15 at exit 261 (State Highway 75), head east (toward the mountains). Go approximately 1 mile. 2. Turn right (south) on Mountain Springs Parkway, which is the second stop light. 3. Travel about 800 feet through duck ponds on the left and right sides of the street to the stop sign. 4. At the stop sign, turn left (east) on Spring Creek Place. 5. Travel about ½ mile. Just after you pass Little Giant Company (on the left) the road will start to turn to the right. 6. Where the road turns to the right, keep going straight. You will be on 1200 North. 7. Go about 300 feet. You will see buildings on the right side of the street with blue awnings. Our building is set back from the street behind those buildings. Our building has red awnings.

Job Title: Call Center Supervisor Company: Location: Salt Lake City, UT Description: Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Call Center Manager Company: Location: Salt Lake City, UT Description: We are looking for a Call Center Manager with previous management experience. Candidate must be able to do the following: Develop and direct the management of the customer call center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue and improve employee product knowledge. Implement processes and systems that will generate higher productivity and revenues. Monitor, identify and resolve performance issues. Instruct new hires and continuing education training. Encourage, motivate and provide constructive feedback. Please send cover letter and resume.

Job Title: Customer Service Manager Company: Location: Salt Lake City, UT Description: Leading designer, manufacturer and wholesaler of wall decor products is seeking an experienced full time customer service manager. Must have prior management experience, excellent customer service skills, excellent communication skills. Must have a proven ablilty to problem solve, multi-task, work independently, execute and follow detailed processes. Knowledge of computers, software and all office machines, must be willing to learn industry specific software, work overtime and occasionally travel for the company. Will be managing a front office in a wholesale/retail sales environment, including hands on working with the team. Custom framing, design or color experience important.

Job Title: Call Center Manager Company: Location: Ogden, UT Description: TO APPLY --- send resume to --- Register to View This position is a full-time permanent position for a large corporation with health benefits, 401k with matching, and paid vacations. Please answer the following questions in a cover letter. REQUIREMENTS --- 1. 7-10+ years work experience 2. 3-5 years experience as a Call Center Manager over 50+ people, preferably doing Technical Support 3. Must have some experience with case-based management, handling cases, not just phone calls 4. Some knowledge of IT or networking helpful Along with your resume, please send salary requirements to: Register to View

Job Title: Client Services Manager Company: Location: Provo, UT Description: Career Step is the nation's leading provider of online medical transcription and coding & billing training. We are committed to helping each student graduate and successfully transition into a rewarding career. Career Step enjoys a tremendous market advantage in the industry by virtue of its reputation as an innovative, competency-based training company and is viewed as a purveyor of leading edge technology solutions to companies throughout the health care industry. For each of the past seven years Career Step has been recognized as one of the fastest growing companies in the state of Utah by the Mountain West Capital Network. DESCRIPTION We are seeking an experienced sales professional to manage department operations and sales. The Client Services Manager will work with the existing Client Services team to manage and expand Career Step\\\'s relationships with 3rd party vendors. This is a great opportunity for a candidate looking for next career move in an environment with a seasoned senior management team. DUTIES Core responsibilities will include: * Extend business relationships with current 3rd party vendors. * Build & Develop new relationships with 3rd party vendors with current and future educational programs. * Create new services with 3rd party vendors. * Effectively demonstrating and promoting Career Step services and products. * Coordinating with other departments to meet the needs of clients and the department. * Responsible for both department sales and operational daily duties and goals. QUALIFICATIONS Essential: * The ideal candidate will possess superior written and oral communication skills, excellent computer skills, and demonstrate initiative. * Must have C-Suite sales experience and strong operational understanding. * Must have critical thinking skills, be detail oriented and able to effectively manage multiple projects. * Must thrive in a fast paced environment, quickly adapt to change and enjoy working in a team environment. Some occasional travel required. Desirable: * Bachelors Degree preferred, however will accept equivalent work experience. * Minimum 4 years of related experience For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website. http://careerstep.iapplicants.com/ViewJob-11751.html

Job Title: Center Customer Service Coord Company: FedEx Location: Salt Lake City, UT Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44939JobTitle: Center Customer Service Coord