Customer Service Manager Jobs in Texas

Job Title: Client Services Mgr I Company: Bank Of America Location: Plano, TX Description: Position is focused on directing sales and service of the suite of settlement services product. Requirement to build strong partnerships with enterprise channels to grow revenue. Directs and manages the execution of a vendor's delivery of services needed to support the bank strategy. Provides oversight and monitors the project teams that are engaged between the vendor and the Bank, facilitating successful project completion. Provides key relationship management skills needed to act as the bank liaison with the vendor to provide relationship guidance and direction. Participates in the development of short and long-range client service enhancement strategies ensuring an integrated approach to client servicing that includes sales, service, operational and product perspectives. Monitors internal processes and service levels, implementing enhancements to improve overall efficiency and client satisfaction. May participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature. May be responsible for staffing, budget/expense management, reporting and forecasting for areas managed. May provide leadership and direction to client service teams to increase service levels and client satisfaction. Provides six sigma leadership and methodology into the service delivery channel.

Job Title: Customer Service Manager Company: staffingrecruiter Location: Dallas, TX Description: TITLE OF POSITION:   Customer Service Manager DEPARTMENT:    Customer Service REPORTS TO:    Director of Sales & Marketing Position Summary:  Participate and spearhead the development and organization of a rapidly growing electronic company’s world wide customer service organization.  Bi-lingual attribute a strong plus.  Approximately 50% travel initially, however, as the Customer Service activity stabilizes, travel will decrease.  Responsible for providing guidance and direction to the Customer Service Department to include management of all employees, developing a business plan for the department’s future revenue abilities , and initiating service  maintenance contracts as well as visiting, interviewing and hiring both nationally and abroad.    PRINCIPLE DUTIES (to include but not limited to): 1. Delegating the coordination of all activities between the Customer Service Department, other company departments, and Customers. 2. Developing a plan to increase company revenue by obtaining maintenance contracts and service agreements. 3. Work with marketing to ensure successful implementation, monitoring and adjustment of these plans. 4. Responsible for personnel who maintain service parts inventory, customer equipment records and other pertinent data pertaining to customer files. 5. Develop tools, programs and training for customers and company employees. 6. Prepare company warranties for approval by the Director of Marketing. QUALIFICATIONS: Minimum –  Experience in international travel and business relations.  Must be computer literate to include Word and Excel, good phone mannerism and professional attitude. Must have good written and verbal communication skills. Preferred -   At least 10 years directly related experience in managing employees  within a customer service department within an electronics manufacturer.   Equal Employment Opportunity 1) Do you have at least 5 years directly related experience in managing employees within a customer service department? 2) This job is located in Dallas, Texas, United States, is this convenient for you? 3) Do you have experience in international travel and business relations? Please specify your direct management of employees in a customer service department. What other experience do you have that makes you right for this job? Do you have at least 5 years direct management of employees in a customer service department for a capital equipment manufacturer with some international exposure?  Please specify UPDATE - Degree requirement has been dropped from requirement....salary range increased and 5 years directly related exp increased to 10....the goal is to try open the requirement to get candidates with experience versus degree.....thanks!! UPDATE!! 5 years direct management of employees in a customer service department for a capital equipment manufacturer with some international exposure Candidates must have direct experience managing employees in a customer service department. If you feel that you meet these job requirements and qualifications please click on the following link to apply. http://www.surejobsnetwork.com/dev/fapply.asp?job Register to View 9125817&rep=judy_s

Job Title: Clinical Laboratory Customer Service Supervisor Company: Lab Corp Location: Dallas, TX Description: Clinical Laboratory Customer Service Supervisor Mon - Fri 8:00 am - 5:00 pm Supervises the day-to-day functions of the Customer Service area. Directs supervisory responsibility for 30-35 employees, exempt and non-exempt. Responds to and resolves complex problems related to lab results and services provided. Responsible for employee evaluations and disciplinary actions. Accountable for performance of department. Reports to the Manager of Customer Service.

Job Title: Risk Operations Team Manager - Call Center / Collections (Ft Worth - Amon Carter) Company: Bank Of America Location: Fort Worth, TX Description: - Manages a team of 10 - 20 Call Center Mortgage Collections associates - Schedules and monitors workflow to meet department needs - Provides counseling, coaching and feedback - Resolves complex customer issues - Ensures compliance with state and federal laws and company guidelines in order to minimize losses and legal concerns - Conducts performance reviews - Assists with administering and tracking of incentive program SCHEDULE: Must be flexible and able to work shifts between 7am and 11pm along with Saturdays and/or Sundays

Job Title: Customer Service Supervisor Company: TNT North America Location: Houston, TX Description: Customer Service Supervisor to lead a team of Customer Service Reps. CUSTOMER SERVICE SUPERVISOR Do you have a passion to succeed? WE HIRE GREAT PEOPLE! If you are fun, friendly, customer focused, results oriented team spirited and have pride then TNT is the company for you. We are one of the largest Global Express Delivery Companies in the world and we are looking for a Customer Service Supervisor for our Call Center located in the Greenspoint area I-45 & Beltway 8. Our Supervisors are responsible for leading, motivating, and empowering a team of Customer Service Representatives through effective & open communication, excellent leadership, performance feedback, employee satisfaction, and team productivity. These key leaders also are accountable for establishing a customer-focused culture by implementing & managing initiatives & measurement tools that aim to achieve customer satisfaction, loyalty, & retention. Ideal candidates will have 3-5 yrs exp in a call center environment and a minimum of 2-3 years experience as a supervisor/team lead, possess superior planning, organizing, and communication skills, a natural problem solver, and a BA/BS degree desired. In addition, experience in the Express Shipping Industry preferred. Send resume and salary history (required for consideration) via e-mail to: Register to View (no phone calls please) TNT values diversity in the workplace, and is committed to employment equity/equal opportunity employment.

Job Title: BRANCH MANAGER & CALL CENTER TELLER/REPRESENTATIVE Company: Location: Texarkana, TX Description: A great work environment, 65 years of growth and stability, and a very competitive benefit package make Red River Federal Credit Union an employer of choice. We now have the following openings:Branch Manager, University Drive (new location)The Branch Manager is responsible for efficient, effective management of a full-service office. He/she must have a minimum of two years experience as a consumer loan officer for a Credit Union or other financial institution. Makes loans to creditworthy members and eligible prospective members by viewing the application after credit reports are run and direct verifications made. Makes a capacity analysis and books out collateral values. Makes a credit decision or refers to the Loan Review Committee with appropriate recommendations. Makes consumer loans to members. Ensures that the office is open and ready to conduct business each business day and assumes overall administrative responsibility for operation of the office. Ensures the office and grounds have a neat, clean appearance. Determines and/or recommends equipment and staffing needs; recommends hiring, disciplinary actions and termination of employees. Monitors performance for compliance with laws, regulations, policies, procedures and internal controls. Promotes the credit union within the community. Assists in the Business Development of the branch office within the community.A high school diploma with four-year college degree is preferred. This individual must have the ability to meet, speak and deal effectively with people in person and over the telephone, being professional at all times. The Branch Manager must be comfortable and effective in marketing the credit union services within the community and must maintain a neat and professional image. This job is for an experienced candidate. Telephone Center Representative, Full-time (Richmond Road Call Center)The Telephone Center Representative answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers errors and problems to the telephone center supervisor for resolution as necessary. The Telephone Center Representative handles member account activity from establishing eligibility of potential members. The Telephone Center Representative obtains basic information for completion of loan applications. He/she identifies & cross-sells relevant services, makes withdrawals for members by teller?s check for mailing to account address, transfers loan/credit card payments, and completes account transfers as requested by members and according to telephone center policy. The TCR makes necessary transactions for debit/ATM cards (blocking cards for stolen/lost/closed accounts.) He/she assists members with debit/ATM card inquiries and/or problems, reorders checks with no changes, and completes verification of deposits for member activity received via mail or fax. He/she sets up and assists members with home banking/bill payment/electronic statement services. The TCR quotes current loan and savings rates. This position requires one or more years of experience in a financial institution. This position is considered a trainee position for Telephone Center Representative II position. The training period will depend on the individual. Good communication skills, professional telephone skills and manners are required, along with the ability to explain Credit Union services in an understandable manner. Must maintain an organized and professional image at all times. APPLY BY COMPLETING AN APPLICATION AT ANY OF OUR FULL-SERVICE BRANCH LOCATIONS.EOE/AA

Job Title: Manufacturing - Steel - Customer Service Manager Company: Snelling Staffing Services Location: Houston, TX Description: Career opportunity with a manufacturing Industry leader located in East Houston.  Position is responsible for the hands on management of an inside sales / customer service department and estimation department.  Focused on ensuring revenue numbers are met through the efforts of the inside sales / customer service team and estimation department.  Position exercises discretion in the resolution of problems and the quoting and pricing of orders, referring complex problems to the Manager and consulting on large quotations and orders, but the candidate should have hands on experience managing an inside sales team and have a proven background at increasing sales through inside sales efforts.For consideration, candidate will possess:3+ years of manufacturing experience working with steel 4+ years of recent  management experience4 year degree requiredAbility to read, analyze and interpret technical dataExceptional communication skills - ability to lead, mentor and train teams, as well as present information to stakeholders at all levels of an organization (floor to CEO) and respond to questionsAbility to constantly communicate successes and plan to the organization driving involvement and cultural transformationStrong team building and leadership skillsFor confidential and immediate consideration, please forward resume to Register to View Base salary range from 50s to 60K.  Position is eligible for participation in an annual bonus program.Direct Hire Opportunity

Job Title: Bilingual Customer Service Team Lead - MUST Speak Spanish Company: Beryl Companies Location: Bedford, TX Description: At The Beryl Companies, we partner with our healthcare clients to help build patient loyalty and revenue by creating an exceptional customer experience.   We are an award winning employer of choice whose strength comes from our team members who take pride and ownership in the success of our company.  Beryl is dedicated to providing an excellent work environment that includes the empowerment of our people. Please visit www.beryl.net to find out why we have received numerous awards for being a great place to work!    People from around the nation call into our high tech call center looking for physician referrals and other healthcare related services. We're growing and need motivated customer service professionals to join our team of dedicated individuals at our Operations Center in Bedford. If you have a strong desire to provide superior customer service, we'd like to speak with you!  PRIMARY FUNCTIONS:  Selected candidate will have direct responsibility for the day-to-day operations of a team of advisors, including client satisfaction; coaching, motivating and ensuring that all quality standards are met. This position is also responsible for the development of a climate of superior customer service, and a high performing staff.  Supports positive morale in a changing environment. Must be able to work the hours of 10:00am to 6:30pm, Tuesday-Saturday.  SUMMARY OF ESSENTIAL JOB FUNCTIONS Responsible for providing team leadership to a customer-focused team who ensure that customers are satisfied, and their needs are fulfilled. Provides day-to-day supervision to a group of Call Advisors to maintain service level goals and performance objectives. In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions. Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. Recommends changes to improve efficiency and effectiveness. Recognizes team on accomplishments and achievement. Monitors calls and gives feedback to increase quality. This position will make recommendations for hiring, performance evaluation, training, work allocation, and problem resolution. As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations. Lead the team in customer resolutions with optimum turn around times. Mentor and motivate team members to enhance skill level as part of the management succession program. Maintains and monitors records and reports pertaining to team performance. Recruit, hire, train staff, supervise, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Monitor & observe calls and provide timely feedback to ensure quality standards and compliance with policies and procedures. Coach and motivate direct reports and provide feedback to ensure performance objectives are being met. Be the primary point of contact for team member questions, issues and escalations Maintains positive morale through effective motivation, communication and leadership. Communicates important information through team meetings, letters and e-mail as well as providing daily support for job-related questions and approvals. Coordinate efforts with other Team Leads to ensure consistent call coverage. Takes a leadership role in key committees and in planning/coordinating Center events and activities. Set the example of the Beryl Spirit and other core competencies to all Beryl coworkers.  QUALIFICATIONS AND REQUIREMENTS Bachelor’s degree or 2+ years call center supervisory experience. Specific experience to include leadership skills and customer service experience in a call center environment, and a demonstrated positive approach to employee development, and conflict and problem resolution. Proficient in Microsoft Office Suite of products to include Word and Excel. Highly developed written and verbal communication skills.  Tactful and diplomatic coaching style required. Effective organizational/time management skills. Flexibility to work any shift. Must be able to work the hours of 10:00am to 6:30pm, Tuesday-Saturday Bilingual - Spanish  PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision. WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Title: Customer Care Supervisors Company: Location: Tyler, TX Description: Our client in the Tyler area is looking for high energy, forward thinking experienced Supervisors for their call center. Minimum 3 years supervisory experience required, call center experience is a big plus! Supervisors are responsible for 10-12 member high performance teams of Customer Care Representatives handling inbound calls for tech support, billing and sales. You will perform administrative duties along with coaching and developing team members in order to meet Company goals. Good communication skills are a must along with ability to praise freely. 40 hour week working weekends if needed. $35,000-$40,000 annually with great incentive bonuses! Apply online at adeccousa.com and send resume separately to Register to View Call Adecco Staffing at Register to View Monday through Friday only 8 am to 5 pm for further details. Please, qualified applicants only!

Job Title: Team Manager, Customer Service (Bilingual -English/Spanish Company: Just Energy Corp. Location: Houston, TX Description:  Job Title:                    Team Manager, Customer ServiceDepartment:               Customer ServiceReports To:                Manager, Customer ServiceOrganization:             Customer Service Business Profile: Just Energy is one of North America’s leading electricity and natural gas retailers with offices in the U.S. and Canada.  Through its affiliates under its parent, Just Energy Income Fund, a publicly traded Income Trust (TSX:JE.UN), Just Energy provides over 1.6 million residential, small to mid-sized commercial and small industrial customers with the peace of mind that comes from knowing that they are protected from energy price volatility.  In addition, through its subsidiary National Home Services, Just Energy sells and rents high efficiency and tankless water heaters, and through its subsidiary Terra Grain Fuels, produces and sells wheat-based ethanol.  Just Energy is poised to become an industry leader in providing environmentally responsible energy supply solutions to consumers across North America. Just Energy continues to focus on growth, professional development and fostering an entrepreneurial spirit that has made the company what it is today.  We are looking for individuals interested in joining a fast-paced, dynamic, and growing company that is also a leader in the North American retail energy market.  We offer competitive compensation with incentive bonuses, group benefits, a dynamic working environment and opportunity for growth that is unparalleled. Job Summary: The primary role of the Team Manager is to manage, train, develop, coach, monitor and empower team members to provide customers with a superior sales and service experience, and to inspire the feeling of high energy, excitement, satisfaction, with a sense of pride and belonging in their workplace. This also includes the ability to support the transference of skills and knowledge obtained in the training into practice and production thereby meeting and exceeding key performance objectives.Job Responsibilities: Communicate performance objectives; motivate staff to overcome any potential issues in achieving objectivesWork closely with the Quality Assurance Department to ensure that all staff members are monitored appropriately and proper feedback is givenDesign and produce reports on an as needed basisAssess employee skills to identify training/coaching opportunities and partner with management to provide individual coaching or instruction, ongoing feedback, answer questions and communicate expectations and motivate to achieve desired sales/performance resultsPromote and support quality efficiency, one call resolution and customer satisfactionWork with members of management to share information and contribute to the ongoing improvement of standards, policies and procedures leading to the continuous enhancement of service quality and productivityAccurately complete and submit daily, weekly and monthly performance reportsComplete all other projects or tasks as assignedPromote company reward and recognition  Skill Requirements: ·         2  to 3 years supervisory / performance coaching experience in a customer service        Environment ·         Thorough knowledge of the Texas market ·         Post secondary degree or diploma·         Excellent communication(oral and written) and presentation skills in both English and       Spanish a MUST·         Proven ability to coach, train and motivate for performance·         Ability to manage multiple priorities·         Ability to translate the impact of operational decisions on customer/employee satisfaction·         Good working knowledge of word and excel·         Strong analytical & problem solving skills·         Sound decision making skills·         Strong time management and organizational skills   Application Process: If you are interested in an opportunity with Just Energy, we hope to hear from you soon.  Note that additional details about the company can be found at the following websites: www.justenergy.com and www.je-un.ca Please send resume via email to Register to View and enusre you place the name of the position in the subject of the email.