D Davis Location: Franklin, TN 37064 ... rsonal skills, flexibility, and teamwork. Well-developed communication, presentation, and problem-solving skills with the ability to resolve difficult situations in a fast-paced environment. Recognized for achievements in the following areas:* Six Sigma (Green Belt Certified)* Department Management* Training and Presentation* Employee Satisfaction Ratings* Quality Improvement* Efficiency Implementation* Leadership Skills* Time-ManagementP ROFESSIONAL HISTORYFORD MOTOR CREDIT COMPANY, Franklin, Tennessee 1992-2009Learnin g and Development Operations Manager (2005-2009)Selec ted from over 40 Operations Managers to manage the training, development, and motivation of over 700 collections and cus ...
97 hits
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D Mims Location: Nashville, TN 37221 ... advocating solutions. Excellent leadership, team building, communication and organizational skills. Self starter with proven track record of taking initiative and ownership of complex projects and ability to work in partnership with all levels of an organization. Expertise and experience include:- Sales support, pricing and proposal process - Customer service and support- Employee management - Print production process - Project management and collaborative skills - Training, coaching, team building - Microsoft Office: Word, Excel, PowerPoint, Outlook - Presentation skillsPROFESSION AL EXPERIENCEVertis Communications Inc. 1993 - 2010 A premier provider of targeted advertising and ...
95 hits
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G James Location: Nashville , TN 37218 ... train and supervise Customer Service/Sales Representatives. Have effectively managed call centers, written supplemental training material for internal billing and ordering systems. Successfully performed project management responsibility for the implementation of new functionality. Solve problems independently and creatively.Exper ienceSenior Manager - Provider Services/ Technical Support, VitalChek Inc - January 2007 - Present-Manage technical support team including performance management and coaching. -Resolves and direct customer satisfaction issues to ensure a quality support - Develops plans and objectives and participates in cross-functional projects to improve operational perfo ...
93 hits
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J Cole Location: Hendersonville, TN 37075 ... s developing high-productivit y customer service teams in newly launched centers achieving top 5% ranking nationwide within nine months (six months ahead of plan) at T-Mobile. Critical thinker and well balanced leader who can apply extensive leadership skills to any company with results of world class success, seeking a position as an Operations Manager where these skills will add similar or greater value. EXPERIENCE: Operations Supervisor, February 2008 to November 2008 Asurion, Nashville, Tennessee Managed a 15 – 20 agent technical support team by casting a positive “Shadow of the Leader”. Consistently conducted coaching sessions, giving immediate call monitoring feedback, a ...
91 hits
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I Whitsett Location: Sevierville, TN 37862 ... and recording payments, credits and refunds.Nightly audit of payments, refunds and credits.Filing, reviewing and updating guest contracts.GTP Travel Planet, LLC - Sevierville, TN Aug 2004 to Oct 2008Operations SupervisorMentor ing and guiding the four major departments of the hotel and motor coach group sales call center to serve our nationwide customers to their fullest satisfaction.*As sisted management with analyzing operations, developing and providing proper written procedures.Initi ated training per department resulting in a superior quality of customer service and sales.*Coordinat ed and responded to complex customer issues, requests and discrepancies, resulting in an increased sales ...
89 hits
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K Peters Location: Manchester, TN 37355 ... a first time position in the company as a traveling training manager.-turned a low profit store into a high profit storeEMPLOYMENT HISTORY:ArrowHaw k 716-542-6212858 Bloomingdale rd.Basom,NY 14013 June 1996- January 2010cashier, mail order, scheduling, customer service, started our clothing departmentWalmar t 772-288-47494001 S.E Federal hwyStuart, FL. 34997 October 2005- November 2007photo tech, customer service, cashierLane Bryant 561-366-1748477 S. Rosemary Ave.# 175 West Palm Beach, FL. 33401 April 2004- October 2005Assistant Manager, traveling training manager, open stores in south Florida, prepare ...
87 hits
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M Moss Location: Gallatin, TN 37066 ... wireless industry. * An unwavering commitment to customer service, with the ability to build productiverelati onships, resolve complex issues and win customer loyalty. * Strategic-relati onship/partnersh ip-building skills -- listen attentively, solveproblems creatively, and use tact and diplomacy to find common ground and achieve win-winoutcomes. * Many years experience in extensive troubleshooting a variety of wireless devices andmobile phones.EXPERIENC E2003-2008 5 YEARS' EXPERIENCE IN CALL CENTER SETTINGSCustomer Service RepresentativeT- Mobile USA Handle customer inquiries, complaints, billing questions and payment extension/servic erequests. Calm angry callers, repair trust, locate ...
85 hits
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R Aytes Location: Cookeville, TN 38501 ... m Roane State Community College. As a student, I have had the opportunity to work in different fields that have given me the necessary skills to be successful. As an Anesthesia technician I worked very closely with Anesthesiologist , CRNA's, as well as surgeons and nurses. My job duties included, but were not limited to, servicing and maintaining delicate monitoring equipment and assisting any needs during surgery. After working in the surgery department, my next employment was with Cingular Wireless as an Assistant Manager. The responsibilities of this job were to manage sales figures, assist in all customer service needs, and to assume manager's responsibilities when they were unabl ...
83 hits
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P Rushingthomas Location: Memphis, TN 38135 ... advancement, through on-the-job performance.Prof essional Profile Extremely well-organized and efficient. Learn procedures and methods quickly, able to develop and implement new systems when necessary. Strong leadership and managerial experience; Capable of handling multiple projects concurrently, excellent public relations and customer contact ability. Outstanding interpersonal and communication skills, which enables me to develop effective working relationships with people at all levels.Employmen t HistoryService Master (American Home Shield) Memphis, TN ...
81 hits
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C Owens Location: Cookeville, TN 38501 ... ger on duty when needed Answer telephone Perform sales transactions Count, balance, and close all registers Help with loss prevention throughout the store Make change in cash registers for other employees Customer Service Replenish items on the sales floor Sign for incoming packages Assist manager on duty with store operations ...
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