Customer Service Manager Jobs in Tennessee

Job Title: Sales Manager (Call Center) - North America Company: National Pen Corporation Location: Shelbyville, TN Description: NATIONAL PEN is a privately-held promotional products company that manufactures and sells product internationally through direct mail, telesales, retail, distributor and web channels.  We are headquartered in San Diego, with facilities in Mexico, Tennessee, Ireland and China.   Responsible for the overall direction, management, leadership of the North American Sales Department. This position reports to the Director, and will provide leadership and direction to department staff in managing to sales activities, expense control, employee development, and knowledge management, including the defining of department policies and procedures, training efforts, and identifying department processes. Responsible for developing and implementing the metrics required to monitor overall performance and for developing and implementing process improvements required to continually reduce process time and to continually increase accuracy.  Develop activities that support the evaluation and continuous improvement of our business systems and processes. Develop and implement incentive programs to support and reward achievement goals.  Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: ·         Directly manage the supervisory staff of the North American Sales teams.·         Maintain harmony among workers and resolve grievances.·        Implement sales strategies & tactics to exceed annual performance growth expectations, reduce operational cost and improve employee satisfaction.·         Participate in forecast and budget planning process annually.·         Keep Director informed and aware of any escalating problems regarding products, customer complaints, employee issues, departmental issues and any other matters involving or effecting the department.·         Track, report and manage the performance of each Supervisor.  ·         Monitor calls to observe employee's demeanor, technical accuracy, and conformity to company policies and call quality standards.·         Study and recommend procedures to improve efficiency of department, processes and employees.·         Track and Report department productivity and performance.·         Assist in developing documentation and training materials.·         Other duties and Special Projects as assigned. EDUCATION and/or EXPERIENCE Bachelor’s Degree in related field or 5+ years of related functional and industry experience or equivalent. Must have strong interpersonal skills, and be team oriented. Familiarity with ACD telephony and reporting packages, forecasting, scheduling and employee motivation techniques. Microsoft Excel, Microsoft Word and Microsoft Outlook proficient. Experience with Oracle applications highly desirable.  Outbound call center experience is required. National Pen is an equal employment opportunity employer.

Job Title: Bilingual Call Center Supervisor Company: Company Confidential Location: Nashville, TN Description: DUTIES AND RESPONSIBILITIESLead a team of bilingual employees, ensuring competence and continuityof customer account executives through optimum selection, training anddevelopment, appraisal and motivation techniques.Facilitate teamwork by working with other supervisors/leaders to ensurethe effective day-to-day operations of the call center.Provide guidance and/or help to bilingual CAEs in resolution ofdifficult subscriber questions and develop bilingual CAEs understandingof problem-solving process.Ensure optimum staffing levels through efficient scheduling andadjustments to meet peak service demands.Interface with outsource vendors as necessary to ensure proper handlingof customer issues and concerns and escalations to tier 2 and above.Responsible for administrative duties including reporting, time sheets,schedule adherence and the maintenance and enforcing ofdepartment/company policies and guidelines.Conduct monthly/annual bilingual CAE review sessions, coaching employeeperformance toward career goals.Collaborate and network with Comcast managerial staff to improveinternal/external processes.Ensure achievement of all system, team and individual Customer Servicegoals and standards.Review daily transactions and give feedback to employees.Remain abreast of new products and technology.Perform other related duties as assigned.Punctual, regular, and consistent attendancePerform periodic performance reviews to determine employee eligibilityInterview, evaluate, hire, lay-off, promote and reward employees and/orapplicants or effectively recommend such actions.Provide feedback, coaching and disciplinary action (up to and includingtermination or discharge of employment) to employees, or effectivelyrecommend such actions, to help improve employee performance.Resolve and adjust employee concerns and grievances.for, among other things, merit increases, bonuses and promotional andtransfer opportunities. Required Skills: PREFERRED QUALIFICATIONSPrevious call center supervisory experience in the cable, or othertechnology-related, industry.MINIMUM QUALIFICATIONSMust speak English and SpanishBachelor#s degree or the equivalent in customer service work experienceand self-study requiredTwo (2) years previous supervisory experience or a minimum of five (5)years customer service/sales experience.Proven ability to lead a team of employees including motivating anddeveloping through coaching and counseling.Excellent written, oral and interpersonal communication skills andpresentation skills, demonstrated by the ability to communicateeffectively with customers, employees and organizational management.Working knowledge of Microsoft Word, Outlook, and Excel.Desktop knowledge of both Macintosh and Windows 95.Knowledge of TCP/IP and addressing schemes .Demonstrated proficiency with the Internet and WWW.Availability to work a flexible schedule including weekends andevenings/nights.

Job Title: CUSTOMER SERVICE MANAGER OF LAUNDRY - MEMPHIS, TN Company: Compass Group Location: Memphis, TN Description: Our associates'' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement. Job Description Promote a positive and effective relationship with CLS and our clients. Develop a credible and proactive relationship with internal customers. Reduce the total delivered linen services costs to our clients. Manage, coordinate, and continually develop Distribution staff to ensure consistent provision of a high level of service and representation. Utilize a complete linen management program which positively affects all aspects of linen utilization and management. Provide proactive liaison activity, resulting in improved service, problem resolution, and credibility. Job Responsibilities: Facilitate training and development for Distribution Staff and client associates as appropriate. Facilitate active use of computerized linen utilization systems, including but not limited to tracking linen user points, unit and facility wide costs, consumption data, and other comparative analysis. Participate in Linen Utilization Committees at client sites; prepare recommendations, action plans, and progress reports. Establish and effectively maintain accurate PAR levels of linen on all specific user areas and system wide levels. Coordinate, assemble data, and and report findings of physical linen inventories as appropriate. Conduct linen systems studies to identify areas of opportunity, recommend cost savings and service improvements, assist with program implementation and ongoing training. Assist with related projects as necessary. Provide written weekly progress reports ot Manager of Client Services. Perform all other related duties as assigned. Job Requirements: BS/BA in Business and Accounting emphasis or equivalent preferred. High School Graduate/GED required. 2 years experience in Laundry Operations and/or hospital linen distribution. Ability to communicate and interact effectively with all levels of management and staff; both internally and externally. Proficient in Excel, Word. Ability to communicate effectively in written format and oral presentations. Ability to multi-task and establish priorities. Ability to maintain organization in a changing environment Exhibits imitative, responsibility, flexibility, and leadership. Possess a thorough knowledge of contract administration and office procedures. Ability to use knowledge of working environment to meet established goals and objectives. Great People. Real Opportunities. Achieving leadership in the foodservice industry Compass Group, The Americas Division is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job Title: Customer Service Manager Company: Global Innovations, Inc. Location: Knoxville, TN Description: GLOBAL INNOVATIONS, INC. is an independntly owned and operated sales and marketing firm located in Knoxville, TN. We are outsourced by various blue-chip clients and we specialize in client acquisition and retention. We are looking for fresh talent. Our established client list includes some of the Largest and Strongest fortune 500 clients around. We are looking for those who think BIG! We are interviewing for entry level positions, all of which have the opportunity for advancement. This career involves face to face interaction with a diversity of people on a daily basis. The Perfect candidate must possess enthusiasm, a strong work ethic and willingness to learn. We value great people skills, ambition and integrity. Full paid training is available for the right candidates, as well as, Full Benifits!Here at Global, we strive for success. We are looking for individuals who possess leadership skills and who are competitive by nature. Some of our top trainers have military experience, collegiate and professional sports backgrounds This Customer Service Manager reports directly to the Executive Director. The primary objectives of this position are: To maintain exceptional customer service and satisfaction through the day-to-day customer interaction To assist in developing new customer relationships, providing solutions to customer issues, and to provide new customer acquisition support. To deal face to face with new and existing customers in a business environment. The Customer Service Manager will oversee customer upgrades and refurbishments for new and existing customers. The manager will supervise some customer service staff and be responsible other employee's being trained in customer service, sales and marketing fields. This includes very frequent interfacing with customers. Primary Responsibilities & Activities Ensuring timely, quality service and high level of customer satisfaction. Managing a sales territory. Build and maintains constructive relationships with business partners and support teams. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Ability to work independently and lead a team and to follow through on assignments with minimal direction. Track activities through daily or weekly development checkpoint meetings. Develop and report on sales operation metrics i.e., customers visited, total sales made, total sales team production. Maintain close liaison with program management, and team leaders to ensure the sale is coordinated with other company efforts. Ability to manage time and priorities so that projects or tasks are completed on time. Demonstrate good judgment in investigating and escalating problems. Demonstrated excellent communication, problem solving, and planning skills, as well as excellent interpersonal skills in dealing with people from all reporting levels. Qualifications and Desired Attributes · Bachelor’s degree in Marketing, Business Management, or other related field preferred but not mandatory. · Prior work experience with direct customer contact required · Experience in a customer service, sales or marketing, general people based environment is desirable, especially face to face. · Ability to handle multiple competing priorities in a fast-paced fun environment. · Demonstrated ability to tactfully handle difficult situations and ability to maintain composure under pressure. · Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people and support staff. salarie

Job Title: Call Center Supervisor Company: ACS, A Xerox Company, Location: Nashville, TN Description: Call Center SupervisorVisit the ACS webpage | Click here to see Profile Call Center Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: HR Call Center Manager Company: 7SolutionsUSA Location: Knoxville, TN Description: HR Manager Job Code ID:  01716893 Salary:  $55,000 - $65,000  Industry: Call Center / Customer Service Full Benefits:  Yes InterviewExp:  Yes ReloExp:  No (Renters who can relo - or commute)   Location:  Corbin, KY  / 1 hour from Knoxville TN Job Type:  Direct Hire  Year(s) Exp:  4-15 General Comments: Due to the high volume of applicants we respectfully request that interested qualified candidates adjust their resume verbiage to speak directly to the needs of the client and their job description. Submit direct to Register to View and provide a MS WORD resume along with relocation and salary preferences.   HR Mgr. for growing business services co.. Must have bachelors and 5+ years in HR policy and procedures and 1+ as HR Mgr. Will have 2 direct reports overseeing all HR functions. Particular strengths should include establishing and improving processes, high volume recruiting, interview hiring techniques, employee hand books, employment law, training and employee relations. Ability to coach and train others.   Will be a part of the site mgt. team. Excellent growth opportunity.  400 permanent employees

Job Title: Call Center Manager Company: Location: Chattanooga, TN Description: Call Center Performance Manager Needed: Review performance and production reports to ensure that goals are being met. Must be dependable and punctual Willing to learn quickly personable and has a good rapport with people. Additional Information: Register to View For immediate consideration, apply now.

Job Title: Call Center Manager Company: Company Confidential Location: Memphis, TN Description: Call Center ManagerThis position provides day-to-day leadership and support for a multi-state customer service center operation with over 100 customer servcice representatives. Duties include development and reporting of call statistics, managing workloads through resource scheduling, delivery of exemplary customer service to clients in a variety of industries, and management of all personnel related activities, including staffing, training and performance management.§  Five (5) years supervisory or management experience in a multi-state high volume intake or full customer service call center required. §  Thorough knowledge of state-of-the-art call center technology required§  Bachelor's degree strongly preferred. Send expressions of interest to: Register to View

Job Title: Sales Call Center Supervisor Company: Comcast Location: Nashville, TN Description: Lead a team of employees, ensuring competence and continuity of sales customer account executives through optimum selection, training and development, appraisal and motivation techniques. Facilitate teamwork by working with other supervisors/leaders to ensure the effective day-to-day operations of the call center. Provide guidance and/or help to Sales CAEs in resolution of difficult subscriber questions and develop Sales CAEs understanding of problem-solving process. Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands. Interface with outsource vendors as necessary to ensure proper handling of customer issues and concerns and escalations to tier 2 and above. Responsible for administrative duties including reporting, time sheets, schedule adherence and the maintenance and enforcing of department/company policies and guidelines. Conduct monthly/annual Sales CAE review sessions, coaching employee performance toward career goals. Collaborate and network with Comcast managerial staff to improve internal/external processes. Ensure achievement of all system, team and individual Sales goals and standards. Review daily transactions and give feedback to employees. Remain abreast of new products , promotions and technology. Perform other related duties as assigned. Punctual, regular, and consistent attendance Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities. Interview, evaluate, hire, lay-off, promote and reward employees and/or applicants or effectively recommend such actions. Provide feedback, coaching and disciplinary action (up to and including termination or discharge of employment) to employees, or effectively recommend such actions, to help improve employee performance. Resolve and adjust employee concerns and grievances. Required Skills: Bachelor's degree or the equivalent in sales work experience and self-study required Two (2) years previous supervisory experience or a minimum of five (5) years customer service/sales experience. Sales experience Proven ability to lead a team of employees including motivating and developing through coaching and counseling. Excellent written, oral and interpersonal communication skills and presentation skills, demonstrated by the ability to communicate effectively with customers, employees and organizational management. Working knowledge of Microsoft Word, Outlook, and Excel. Desktop knowledge of both Macintosh and Windows 95. Knowledge of TCP/IP and addressing schemes . Demonstrated proficiency with the Internet and WWW. Availability to work a flexible schedule including weekends and evenings/nights.

Job Title: Call Center Supervisor Job Company: ACS Location: Nashville, TN Description: Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.Establishes and implements performance and service standards.Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.Ensures productivity meets or exceeds service and quality standards.Develops departmental budget and controls costs.All other duties as assigned.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.