Customer Service Manager Jobs in South Carolina

Job Title: Customer Service Supervisor Company: Alorica Location: Simpsonville, SC Description: Essential Duties: ·         Provide guidance and support to a team of agents to ensure organizational objectives are met. ·         Effectively manage resources to ensure delivery of quality customer service.·         Provide guidance and support to a team of agents to ensure organizational objectives are met. ·         Develop career/job skills of team members.·         Conduct one-on-one and group coaching sessions with team members and provide additional feedback/coaching as needed. ·         Communicate information effectively and in a timely manner.·         Provide team performance reports to management staff.·         Other duties as assigned.    Qualifications: ·         2-3 years of call center supervisory experience.·         Prior supervisory experience required, call center supervisory experience preferred.·         Ability to work a flexible schedule.·         Demonstrated ability to make responsible business decisions.·         Excellent verbal/written communication skills.·         Ability to coach/develop others for improvement.·         Demonstrated ability to set and accomplish goals and multi-task within time constraints.·         Excellent problem solving and analytical skills.·         Motivation to lead a team of agents to success.

Job Title: Sales/Managers/Customer Service Company: Location: Florence, SC Description: Our corporation finding candidates for five part time customer service positions. Candidates should be able to work with: - Providing details to buyers in conjuction with their purchased items - Handling inbound calls - Re-entering items that are brought back - Simplistic job jobs Knowledge needed: - Knowledge of operating system - Experience with MS Office - Amazing communication aptitude - Quick thinker and is able to do what is required with a team - Prepared to organize multiple duties Ask for further information.

Job Title: Customer Service Manager - Manufacturing Plant Company: Company Confidential Location: Inman, SC Description: Packaging Manufacturer (sheet plant/corrugated material) seeks Customer Service Manager.  Position Summary:Manages and supervises the daily operations of the Customer Service Department.  This position will work on cost controls and assist the Sales and Production Departments in meeting and exceeding customer demands.  The Customer Service Manager will have functional responsibilities for increased inventory turns and play a fundamental role in overseeing job cost reviews.  Job Functions:1. Manages department and meets human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.2. Achieves customer service operational objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; implementing change.3. Meets customer service financial objectives by working with Accounts Receivable to process customer payments; resolving problems arising from pricing and shipping issues; assisting in preparing an annual budget; analyzing variances; initiating corrective actions; setting labor rates; reviewing estimates for cost effectiveness and accuracy.4. Develops relationships with the Sales, Production, Design, and Specialty Departments to ensure process flow; lower inventory costs; develop cost effective ordering procedures; ascertain product routing is correct; verify new item production is feasible.5. Resolves customer complaints, in conjunction with other departments, by planning and guiding the receipt, investigation, analysis, and settlement of complaints; resolving situations that cannot be resolved by Customer Service Representatives; following up with customers and/or other departments.6. Ensures the company is meeting and exceeding customer goals by monitoring the status of incoming and outgoing orders as well as resolving complaints or issues.7. Communicates, as needed, daily production and/or material issues to Customer Service Representatives about any and all items that will affect meeting and exceeding due dates.8. Serves as a key management team member to ensure leadership and integrity are followed in all areas of the company.Skills/Qualifications:Customer Service, Product/Market Knowledge, Leadership Skills, Teambuilding Skills, Resolving Conflict, Decision Making, Problem Solving, Analyze Information, People Management, Sales Knowledge, Microsoft Office, Computer Databases, Interpersonal Skills, Strong Verbal Communication Skills, Strong Written Communication SkillsSalary dependent on experience.

Job Title: ADMINISTRATIVE COORDINATOR II (CALL CENTER MANAGER) PENDING RECLASSIFICATION Company: Location: Lexington, SC Description: This hands-on position plans, coordinates, manages and directs all aspects of an inbound registration call center team. Responsibilities include supervision, management and leadership, collaboration with key stakeholders, workforce management and analysis, quality assurance and technical support.

Job Title: Administrative Coodinator II (Call Center Manager) Pending Reclassification Company: Midlands Technical College Location: Lexington, SC Description: POSITION:  Administrative Coordinator II (Call Center Manager) Pending Reclassification DEPARTMENT:  Corporate and Continuing Education LOCATION:  Harbison Campus DESCRIPTION OF POSITION:  This hands-on position plans, coordinates, manages and directs all aspects of an inbound registration call center team. Responsibilities include supervision, management and leadership, collaboration with key stakeholders, workforce management and analysis, quality assurance and technical support. Must have proven leadership ability with call center/customer service staff along with a proven track record for coaching and developing employees. Must have sales experience. Must have excellent written and verbal communication and organizational skills. Must have knowledge of call center and telephone technology. Must possess strong financial, analytical, process and decision making skills. Must demonstrate strong MS Office and information technology skills. Ability to multi-task is essential. A wide degree of creativity and latitude is expected.    MINIMUM QUALIFICATIONS:  A bachelor’s degree and (3) years relevant experience in inbound call center management; or an associate’s degree and (5) years relevant experience in inbound call center management. Valid SC Drivers License is required. HIRING RANGE: $36,840-$52,500, Band 06, SC State Classification System. Excellent benefits program that includes: employer provided health, dental, and life insurance; paid holidays; sick and annual leave; and state retirement. TO APPLY: Qualified applicants visit the SC State Jobs website at www.jobs.sc.gov to complete and submit an on-line application. Priority will be given to applications received by March 22 2010. Resumes will not be accepted in lieu of applications.  If position requires degree, official transcripts must be submitted by hire date.   DEADLINE: Open until filled. Previous applicants need not reapply.  AA/EOE/ADAThe Annual Security Report is available at www.midlandstech.edu/security/htm. PURSUANT TO SECTION 41-1-110 OF THE CODE OF LAWS OF SC, AS AMENDED, THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE COLLEGE. DATE OPEN: 03/8/10 Position#000137694/Class Code AH15 /Slot0000

Job Title: Customer Service Manager Company: Location: Myrtle Beach, SC Description: CUSTOMER SERVICE MANAGER Established in 1948, Boulineaus, Inc. is the area?s oldest and largest multi-unit retail complex with a unique 60,000 Sq. foot Supermarket, a Hardware Store, a Gift Shop, a Fresh Seafood Store and a Shell Gas Station/Convenience Store. We offer a wide range of food products, general merchandise and premier customer service in our community. The company is currently recruiting for our IGA Supermarket Customer Service Manager. POSITION OVERVIEW: As a Boulineau?s IGA Customer Service Manager, you'll find an environment that offers encouragement and support of your career goals. As a Customer Service Manager you will be in charge of the team that provides prompt, friendly, courteous and reliable service and assistance to customers at the customer service desk and will supervise and direct all front-end operations. You will be instrumental in ensuring high levels of sales growth and profitability through dedicated customer service, optimizing the shopping experience for our patrons. Candidates must have a minimum of five years experience as a manager in an active retail environment, with strong communications and people skills, and a supervisory experience. Familiar with POS systems. RESPONSIBILITIES: Applying effective interpersonal skills Supervising, scheduling and training of store associates Performing duties in a safe and efficient manner, consistent with store safety policies and procedures Acknowledge and follow all cashier policies and procedures Monitor checkout stations for cashier performance and needs Monitor checkout stations to reduce customer delay. Call additional workers to stations when situation warrants. Promote customer good will by providing high standards of customer service. Maintain effective work schedules for front-end personnel to ensure consistent application of courtesy and service to customers. Issues cash to stations and removes excess cash. Audits cash register tapes. Processes all types of sales transactions accepted by the store including but not limited to authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers coupons, Gift Cards, etc., in strict accordance with established company policies and procedures. Maintains a regular and effective housekeeping program. Ensures proper bagging procedures by front-end personnel including carry-out service. Orders and controls inventory of all front-end supplies including proper replenishment. Ensures that return-to-stock items are handled in a prompt and orderly manner. Participates in training activities to increase personal skill level, improve overall department processes and customer service. Performs other duties as assigned by the store management personnel. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: · Proven leadership ability · Management experience in Grocery, Retail or Hospitality · Experience leading a staff of 10 or more employees · History of sales excellence and top-notch interpersonal skills · 5 plus years experience in grocery store · High School Diploma or higher · Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision · Excellent written & verbal communication skills, strong presentation skills · Must demonstrate the ability to be flexible & adapt to changing priorities · Proven ability to make good decisions under pressure · Excellent organizational skills, detail-oriented · Values & exhibits the highest level of personal integrity · Knowledge of computer software including (POS) is advantageous