Customer Service Manager Jobs in Rhode Island

Job Title: Supervisor, Customer Service Company: C. R. Bard, Inc Location: Warwick, RI Description: Overview: The Customer Service Supervisor will be responsible for the supervision of the day to day operations of the Davol Customer Service Department. This individual will be responsible for implementing process improvements within the department, ensure all training requirements are met and coordinate activities to ensure a high level of service to Davol’s customers. Essential Job Functions: Supervises all departmental personnel, including preparation and delivery of performance evaluations.  Maintains all records.  Schedules all vacations, lunch periods and breaks.Recommends all appropriate personnel actions to Manager, Customer Service.Directs all daily activity within the department and coordinates all activity involving other departments, especially Quality Assurance, Finance, Marketing and GDC.Documents all policies and procedures and ensures all are understood and adhered to by departmental personnel.  Recommends changes and improvements as needed.Schedules all training programs and assists in the training of new employees.Provides management reporting on telephone activity, order entry accuracy, customer service levels, and other areas as required.Provides leadership and support for all I/S initiatives that affect Customer Service and Sales Force.Approves all credit, return authorizations, priority orders, and stock transfers.Responsible for Order Entry System.Supervises the activities relating to Return Goods, including but not limited to, insuring returns are processed according to policy, sales representatives are informed and accurate preparation of credit memos.Prioritizing and allocating product to customers in backorder situations and limited market releases.Special projects and duties as assigned. Basic Qualifications: •College Degree Required, Masters (a Plus ). •3-5 Years Supervisory experience in a customer service environment preferred. •Proficient in Microsoft Office based systems, spreadsheet packages, database management and order entry software. •Ability to motivate, train, and provide leadership. •Excellent organizational and administrative skills. •Must be an effective Trainer and Communicator.

Job Title: Customer Service Manager Company: Location: Pawtucket, RI Description: Teknor Apex Company is an international compounder of advanced polymer materials. Our seven divisions employ over 2000 people in 9 locations in the United States, one in Singapore, one in the United Kingdom and one in China. We are a privately-held company founded in 1924 and headquartered in Pawtucket, Rhode Island. In all our businesses we pride ourselves on our commitment to technical innovation, quality products and custom service. Positions offered are both challenging and rewarding and have excellent growth opportunities In the role of Customer Service Manager you will be responsible for organizing and managing the corporate customer service group, including training and promoting quality customer service. Must be able to demonstrate solid negotiation and decision making skills to build, promote and maintain positive working relationships, both external and internal.

Job Title: Supervisor, Customer Service Company: C. R. Bard, Inc Location: Cranston, RI Description: Overview: The Customer Service Supervisor will be responsible for the supervision of the day to day operations of the Davol Customer Service Department. This individual will be responsible for implementing process improvements within the department, ensure all training requirements are met and coordinate activities to ensure a high level of service to Davol’s customers. Essential Job Functions: Supervises all departmental personnel, including preparation and delivery of performance evaluations.  Maintains all records.  Schedules all vacations, lunch periods and breaks.Recommends all appropriate personnel actions to Manager, Customer Service.Directs all daily activity within the department and coordinates all activity involving other departments, especially Quality Assurance, Finance, Marketing and GDC.Documents all policies and procedures and ensures all are understood and adhered to by departmental personnel.  Recommends changes and improvements as needed.Schedules all training programs and assists in the training of new employees.Provides management reporting on telephone activity, order entry accuracy, customer service levels, and other areas as required.Provides leadership and support for all I/S initiatives that affect Customer Service and Sales Force.Approves all credit, return authorizations, priority orders, and stock transfers.Responsible for Order Entry System.Supervises the activities relating to Return Goods, including but not limited to, insuring returns are processed according to policy, sales representatives are informed and accurate preparation of credit memos.Prioritizing and allocating product to customers in backorder situations and limited market releases.Special projects and duties as assigned. Basic Qualifications: •College Degree Required, Masters (a Plus ). •3-5 Years Supervisory experience in a customer service environment preferred. •Proficient in Microsoft Office based systems, spreadsheet packages, database management and order entry software. •Ability to motivate, train, and provide leadership. •Excellent organizational and administrative skills. •Must be an effective Trainer and Communicator. Go back to the welcome page Applicant Tracking Software [x] close your career at bard Bard Divisions Medical Device Industry Benefits Diversity be your best at bard

Job Title: Team Manager - Call Center Business Banking Company: Sovereign Bank Location: East Providence, RI Description: Responsible for the day-to-day operations of a team of representatives that handle customer service inquiries and problems via the telephone and sometimes e-mail.  Recognizes and recommends operational improvements.  Responsible for the day-to-day application of organizational policies and procedures.  Monitors performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. Makes hiring decisions and conducts performance appraisals. Typically serves as first line supervisor.  Ensures that customers receive the best sales service possible. -   Coordinates work activities to achieve the volume expected to meet operational requirements -   Develops and implements new strategies for offering new bank products and services -   Effectively supervises and motivates call center personnel to ensure proper utilization of resources and to attain desired goals -   Creates standards for quality and efficiency in customer service -   Establishes policies and procedures, in accordance with the consumer laws, to provide necessary customer service and promote good customer relations -   Manages and implements sales and operational plans for a single call center in order to meet established goals and objectives -   Ensures that the call center managed is adequately staffed and that all personnel are trained -   Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively -   Plans, directs, supervises, and evaluates work flow -   Resolves the more complex working problems

Job Title: Customer Service Manager Company: Teknor Apex Company Location: Pawtucket, RI Description: In the role of Customer Service Manager you will be responsible for organizing and managing the corporate customer service group, including training and promoting quality customer service.  Must be able to demonstrate solid negotiation and decision making skills to build, promote and maintain positive working relationships, both external and internal.  Will perform ongoing staffing, training, workflow delegation, counseling, and performance management for the customer service departmentWorks collaboratively with department managers relative to direction, needs and problem resolution within the customer service process.Working with IT, this position is responsible for future Movex system enhancements related to the customer order entry process.On a daily basis, reviews status of customer orders relative to production and shipping requirements.Develop and maintain solid working relationships with multiple departments and functions within the company.Manage the workflow process within the customer service group. Successful candidates will have demonstrated proficiency in the following core competencies:Business Perspective  *  Client Focus * Developing Others * Decision MakingRelationship Building * Team Leadership * Strategic Thinking * Problem SolvingRequirementsFour-year degree or equivalent experience in a field of study such as business management, accounting, or communications.Four to six years directly related experience within a manufacturing environment is preferred.Analytical and creative thinker.  Ability to implement changes in process and procedures within the work group.Process/Product knowledge of all business units within the Teknor family is important.Ability to perform multiple tasks, meet deadlines and demonstrate professional leadership disposition.Demonstrated people management skills are required. Teknor Apex has a long-standing history of caring for its employees.  We are committed to the philosophy of providing employees with a comprehensive and competitive benefits package.Medical w/prescription drug coverageDental and VisionLife Insurance 401k w/company match and Pension PlanPaid Holidays and VacationTuition ReimbursementSubmit salary history with your cover letter and resume.  Relocation assistance is not available for this position.Keywords - customer service manager management customer care operations manager manufacturing