Customer Service Manager Jobs in Pennsylvania

Job Title: Call Center Manager Company: TREND Location: King of Prussia, PA Description: Only resumes with salary requirements will be reviewed.RESPONSIBILITIES:    Primarily responsible for the oversight and leadership of the Help Desk department, including management of performance development, customer escalation, compiling support metrics and implementing processes, tools and standard procedures that will ensure optimal performance of the Help Desk department.  Promote an environment where team members are empowered to make appropriate decisions and respond quickly to customer needs and requests.   SCOPE OF RESPONSIBILITIES: Management ·         Work closely with immediate supervisor to establish department goals and objectives and ensure that goals are met. ·         Supervise and direct daily activities in the customer support area. ·         Compile and analyze metrics to measure quality and productivity of the department and identify areas for improvement. ·         Identify, implement, refine, and maintain processes, tools, and/or procedures to increase and ensure productivity, quality and customer satisfaction and service. ·         Plan and implement communications to keep department and other staff informed on Help Desk initiatives. ·         Act as the interdepartmental liaison for shared ideas and process regarding quality custom service, products and services offered by the organization. ·         Identify high customer risk issues, trends, recurring issues and/or concerns etc. and review with immediate supervisor. ·         Establish, manage and maintain department schedule to ensure adequate coverage to meet department and company goals and objectives. ·         Meet with employees to review performance and development goals, as well provide ongoing feedback in improving their job skills. ·         Develop, implement, and monitor new hire training on customer, technical issues, products, applications and policies ·         Provide ongoing training for department and other staff as appropriate. ·         Create and maintain internal documentation on product support techniques, processes, applications, etc.   Customer Service ·         Provide support services to real estate agents, appraisers and brokers' vendors who are MLS Subscribers (members/customers). ·         Provide support for customer support initiatives, including, but not limited to products, software, compliance, billing and vendor relations. ·         Respond to customer complaints and escalated issues. ·         Assist in answering support calls when needed. ·         Accurately document customer issues as defined by procedure.   Administrative ·         Complete administrative tasks including meeting notes, customer issues lists, reports, etc. in a timely and accurate manner. ·         Conduct interviews. ·         Prepare reports, time cards and other administrative tasks as required. ·         Document customer reports and calls as defined by procedure.   Other ·         Perform other duties as required.   KNOWLEDGE AND SKILLS REQUIRED: ·         Passion and desire to deliver excellent customer service. ·         Ability to effectively set vision, goals and objectives and execute according to plan. ·         Strong process improvement orientation. ·         Ability to lead, inspire a team as well as give and receive constructive feedback. ·         Exceptional analytical and technical troubleshooting skills and discipline and ability to teach these skills to other. ·         Ability to prioritize, multi task and delegate in a fast paced environment. ·         Ability to develop strong rapport with co-workers, customers, and managers at all levels. ·         Ability to use good judgment to make sound decisions. ·         Excellent oral and written communication skills, as well as presentation skills suitable for direct interaction with internal and external customers. ·         Ability to handle difficult customer and staff situations with diplomacy and tact. ·         Excellent organizational skills. ·         Ability to remain positive and calm under pressure. ·         Work effectively without constant supervision and as a team player. ·         Knowledge of PCs, modems, communications software & printers. ·         Experience with CRM systems and Customer Support applications. ·         Fluent with Microsoft Products.   Experience:   ·         Bachelor's degree from an accredited 4 year college or university required. ·         HDI Certification preferred. ·         Front line technical support experience with external customers. ·         Experience managing and leading a support team including measuring individual and team performance and providing feedback and coaching. ·         Leadership and mentoring experience. ·         Strong customer service experience and aptitude. ·         3-5 years experience in a similar position

Job Title: Customer Service Supervisor / Facilities Supervisor Company: Location: Harrisburg, PA Description: IKON - Show all jobs for IKON Requisition ID 10-00234 Job Title Customer Service Supervisor / Facilities Supervisor Job Category Operations Full / Part-Time Full time - Regular FLSA Status Non Exempt City Harrisburg State / Province PA Country United States Job Description POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES * Responsible for effective implementation and management of IKON Service Excellence. * Functions as a document specialist or other operations worker. * Handles formal contact with the customer on a daily basis in IMS. * Provides training on workflow and machine operations when necessary. * Ensures payroll accuracy by overseeing and correcting all time clock punches. * Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. * Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. * Meets quality and deadline standards by the effective use of job scheduling practices. * Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. * Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. * Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. * Maintains positive internal working relationships with all department employees by communicating in a professional manner. * Completes site reports and other paperwork on time and accurately. * Completes month-end management report in the absence of Site Manager. * Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. * Responsible for managing P&L. * Performs other duties as assigned. QUALIFICATIONS(Education, Experience and Certifications) * Requires high school diploma or GED and 2+ years of experience in a related field. * Requires experience in delivering classroom and/or informal training sessions. * Requires experience in operation of the most advanced machines, performing complex jobs. * Requires experience in setting goals by defining and prioritizing specific, realistic objectives. * Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. Apply On-line--> Requisition ID 10-00234 Job Title Customer Service Supervisor / Facilities Supervisor Job Category Operations Full / Part-Time Full time - Regular FLSA Status Non Exempt City Harrisburg State / Province PA Country United States Job Description POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES * Responsible for effective implementation and management of IKON Service Excellence. * Functions as a document specialist or other operations worker. * Handles formal contact with the customer on a daily basis in IMS. * Provides training on workflow and machine operations when necessary. * Ensures payroll accuracy by overseeing and correcting all time clock punches. * Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. * Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. * Meets quality and deadline standards by the effective use of job scheduling practices. * Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. * Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. * Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. * Maintains positive internal working relationships with all department employees by communicating in a professional manner. * Completes site reports and other paperwork on time and accurately. * Completes month-end management report in the absence of Site Manager. * Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. * Responsible for managing P&L. * Performs other duties as assigned. QUALIFICATIONS(Education, Experience and Certifications) * Requires high school diploma or GED and 2+ years of experience in a related field. * Requires experience in delivering classroom and/or informal training sessions. * Requires experience in operation of the most advanced machines, performing complex jobs. * Requires experience in setting goals by defining and prioritizing specific, realistic objectives. * Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. Apply On-line City: Harrisburg State: PA Zip: 17103 Country: United States of America Job ID: ikon-7B870C338EE69109 Job Channel: USA-PA Customer Service Posted: 01/19/10

Job Title: Client Services Manager Company: Consumer Credit Counseling Service Location: Philadelphia, PA Description: Qualifications: The ideal candidate should possess a Bachelor’s degree or equivalent work experience. A candidate with a college degree is preferred. This job requires an energetic self-starter with exceptional analytical skills. Candidate should have a minimum of 5 years call center management experience in a credit/collections or customer service position with a proven track record of motivating staff and building strong teams. The ability to make timely quality decisions, create well developed plans and take action to implement same is vital to the success of this position. This candidate must be able to multi-task under varying conditions and quickly adapt to rapid policy & procedural changes. Advanced PC and Microsoft Windows/Office skills are required. Ability to quickly learn and utilize in house and external computer programs is essential. Excellent presentation skills as well as oral and written communication skills are required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Departmental Management • Assist agency management team in the development and realization of the strategic plan• Develop annual operating budget for department• Review and analyze agency statistical reports to recognize trends and developing issues to ensure continual improvement of processes and achieve overall business goals• Resolve any client/CSR conflict or issues• Direct all aspects of DMP client payment processing including daily deposits and disbursements to creditors• Manage and monitor departmental vendor relations• Create, implement and review department policies and procedures • Work closely with all other department managers to ensure interdepartmental dependencies are continually identified and addressed • Work with Creditors & NFCC member agencies to provide input on industry policies and standards• Plan and coordinate call monitoring, quality assurance/work review, coaching and training with department Team Lead to ensure service levels and standards are met.Staff Management • Monitor and measure CSR workloads, reallocating as necessary • Oversee and guide the Team Lead in all aspects of their essential functions and responsibilities • Responsible for recruitment and/or termination of Client Services staff • Oversee scheduling of staff to maximize effectiveness• Administer yearly employee performance evaluationsStaff Development • Coordinate the review of monitored incomings calls with Program Quality Director & Team Lead • Monitor training of new and existing CSR’s with established follow up process• Work with CSR’s as needed, individually or as a group, to improve skills necessary to deliver world class customer service to clients• Work closely with Vice President of HR to assess Customer Service Reps skill levels and competencies, identify training and development needs and organize or conduct training of CSR staff Administrative • Compile and produce reports as assigned by management• Oversee CSR schedules to manage effectiveness and provide appropriate staff/call coverage including managing CSR PLT schedule Professional Skills • Compose correspondence with proper spelling, grammar and articulation• Maintain regular and predictable attendance • Perform special projects and/or assignments as directed by Chief Operating OfficerPhysical Demands: There are no special physical demands required by this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWork Environment: The environment for this position is a standard office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsTravel: Position is based in the Philadelphia office. Occasional travel is required to attend offsite meetings, and industry/training events.

Job Title: Customer Service Manager Trainee ( EVANS CITY_16033) Company: Schwan Food Company Location: Evans City, PA Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: EVANS CITY State: PA Zip: 16033 Country: United States of America Job ID: schwanservice- Register to View _EVANS%20CITY_16033_Jan_22_2010__3%3a58PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( LEWISTOWN_17044) Company: Schwan Food Company Location: Lewistown, PA Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: LEWISTOWN State: PA Zip: 17044 Country: United States of America Job ID: schwanservice- Register to View _LEWISTOWN_17044_Jan_22_2010__3%3a58PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Support Supervisor, Lebanon, PA Company: Comcast Corporation Location: Lebanon, PA Description: Customer Support SupervisorIT'S MORE EXCITING HERE - Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming including over 250 cable channels, including popular channels like: E!, Sportsnet, Exercise TV, The Golf Channel and more.Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what is important in their lives. Ensures competence and continuity of qualified Customer Account Executives through optimum selection, training and development, appraisal and motivation techniques. Monitors employee performance including sales results and service to customers. Ensures high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands. Provides guidance and/or help to customer service representatives in resolution of difficult subscriber questions and/or problems. Review, verify and request refund and/or adjustment requests. Ensures achievement of all system, team and individual Sales and Customer Service goals and standards. Communicates sales and marketing programs to staff. Responsible for administrative aspects including reporting, coaching, time sheets, schedule adherence, other tracking, etc. Required Skills: Bachelors Degree in Business or Related Field is preferred.Previous supervisory experience in a call center environment preferred4 years or greater call center experience in customer service or salesExperience in call center administration and working knowledge of operations metrics. Ability to read, interpret, and create documents such as performance reports and operating manuals. Ability to communicate effectively to internal and external customers Strong PC skills including proficiency in MS Word, Excel, Outlook, and PowerPoint. Ability to work a flexible schedule including weekends/evenings.

Job Title: Customer Service Supervisor Company: Iron Mountain, Inc. Location: Collegeville, PA Description: Title:  Supervisor, Customer Service About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Supervisor… Responsible for the daily functions and customer support within the Customer Service team. in a call center.  Ensures that departmental goals and targets are met with the primary focus on quality customer service support for Iron Mountain customers across all service lines. Accountable for ensuring that departmental policies and procedures are adhered to. Essential Functions Provide requisite training and work environment for self-motivated and empowered employees. Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team. Responsible for the control of the customer service functions, to include: order entry, request processing, data entry, task support and customer support. Drive the responsibility for the timely, accurate and productive delivery of customer service needs. Track results of quality and productivity standards and ongoing quality improvement programs. Determine the appropriate measures of quality service and report to the market team members, to include: performance indicators, service trends and customer feedback. Requirements KNOWLEDGE, SKILLS, AND ABILITIES Prior Work Experience of at least 2 years of supervisory experience in a Call Center. Bachelors degree or comparable experience.  Strong team leadership skills and customer support activities are required. Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages. Excellent verbal and written communication skills Excellent organization, motivation, leadership, and interpersonal skills. Ability to work the shifts provided based on business needs. Ability to lead, coach, and mentor staff. At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer. Keywords: csr, customer care, customer relations, customer service, customer service manager, customer service rep, customer service representative, customer support, manage, management, manager

Job Title: Customer Service Manager Trainee ( EBENSBURG_15931) Company: Schwan Food Company Location: Ebensburg, PA Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: EBENSBURG State: PA Zip: 15931 Country: United States of America Job ID: schwanservice- Register to View _EBENSBURG_15931_Jan_22_2010__3%3a59PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Company: Scantron Location: Columbia, PA Description: SCANTRON CUSTOMER SERVICE Manager Scantron, a leader in the data collection industry, is seeking an experienced individual interested in serving as the Manager for the Customer Service department in our Columbia printing facility, located in Lancaster County off Prospect Road and Route 30. The ideal candidate will possess 5 or more years of customer svc and sales-related exp. and strong mgmt skills. A bachelor’s degree and/or related experience in the printing industry are preferred. Effective communication skills and the ability to interact with all levels of customers are required. You must be able to work well with a diverse group of employees, have strong organizational skills, and proven employee development exp. Scantron offers a competitive salary and benefits package including medical and dental insurance, matching 401(k) plan, tuition reimbursement, paid holidays, and paid time off upon hire. Individuals who are interested in working for a growing company with an environment that is quality oriented and employee-friendly are encouraged to submit a resume to: Resumes will be accepted online at www.scantron.com. Scantron is committed to employing a diverse workforce. EOE m/f/v/dCLICK THE IMAGE TO VIEW THE AD

Job Title: CLIENT SERVICES MANAGER I Company: National City Location: King of Prussia, PA Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US.  We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.The successful candidate will have the following qualifications: Bachelors Degree or Equivalent Minimum of 5 years business related experience; at least 3 years in a Client Services or Relationship Management role working with large, enterprise level organizations Financial Services/Brokerage Industry experience preferred Operational and technical background a plus Managed Accounts industry experience a plus Strong interpersonal and communication skills Strong Telephone, Web-Based, and In-Person presentation skills Highly organized and detail oriented Extremely motivated to learn and create new processes Ability to manage workload without a lot of immediate supervision Ability to prioritize and manage multiple tasks in a fast paced environment Client-focused  PNC Global Investment Servicing is committed to offering you a comprehensive and competitive benefits package.  We design our full time and part time benefits programs based on PNC Global Investment Servicing's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC Global Investment Servicing. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Time Off Competitive Pay 401(k) Employee Stock Purchase Plan Flexible Schedules Flexible Dress Policy Growth Opportunities Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOWhether you are an experienced professional or a recent graduate, PNC Global Investment Servicing can provide you with an opportunity to build a rewarding, long-lasting career.  PNC Global Investment Servicing, a member of The PNC Financial Services Group, is a leading provider of processing, technology and business solutions for the global investment industry. Our clients include some of the world's most successful financial services companies, including brokerage firms, mutual fund companies, pension and investment managers, insurance companies and banks. PNC Global Investment Servicing provides services for 72 million shareholder accounts with $2.5 trillion in total assets. With 4,800 employees, PNC Global Investment Servicing supports a global client base from 16 locations across the United States, Ireland, Luxembourg, England and Poland, along with a presence in the Cayman Islands. As a Client Services Manager II, you will be responsible for owning the day to day aspects of the Enterprise Client relationship.  This role is critical in ensuring that there is a smooth and efficient flow of information between PNC Managed Investments and the client.  You will also be responsible for identfying and resolving client specific issues; this includes tracking the concern and seeing it through to resolution.  If needed, the Client Services Manager II will escalate the matter to Senior PNC Managed Investments management.  You will also partner with the Senior Relationship Manager assigned to the client relationship to help execute the client's strategic initiatives.  Day to day responsibilities include:Acting as the internal and external client advocate. Managing and setting expectations with the client to develop a successful relationship. Maintaining awareness of  any non-routine operational, business, or technical issues which may impact the client, positively or negatively Escalating client issues as necessary to senior management at PNC Managed Investments Providing periodic updates to PNC Managed Investment Services senior management on overall client relationship. (Weekly staff meeting and periodic Client Focus meetings)   Monitoring PNC Managed Investments built, client-specific web platform to ensure proper functionality and support requests to modify or add functionality of same. Communicating new client initiatives to applicable PNC Managed Investments Teams. Participating in client projects. Facilitating periodic meetings (weekly, monthly) with the client to provide project status updates. Coordinating, monitor, and facilitate as necessary, semi-annual client meetings alternating between PNC Managed Investments home office and client site. Creating and issuing monthly client statistics. Notifying client of system enhancements. Directing client' 3rd-party vendor interaction    ShiftDaylightTotal Hours Per Week40HR Job CodeC80071 CLIENT SERVICES MANAGER I