Customer Service Manager Jobs in Oregon

Job Title: Customer Service Manager I, II or III Company: Location: Salem, OR Description: West Coast Bank - Mt. Angel Branch Job # 3-0310-14 Full Time; 40 hours per week Starting pay: $2,436 per month ? CSM I * Under general direction of the branch manager, will provide direct supervision to teller staff including training, policy interpretation will perform transactions as needed based on customer service volumes. As the primary teller supervisor the CSM will act in the capacity of the teller sales leader and will be responsible for ensuring that all tellers are meeting their sales goals on a consistent basis. This will entail working closely with teller staff on the use of their teller sales calculator and coaching through performance issues related to teller balancing, and sales achievements. Customer Service Managers are responsible for ensuring quality customer service and timely response to special requests, complaints and any other operational issue that may arise. Incumbent in this junior role will be responsible for providing back-up to the Senior CSM and in that role will perform additional more complex operational assignments. Minimum Requirements: ?1 year of on-the-job experience as an operations officer/Customer Service Manager or a minimum of 3 years of teller experience in a financial institution setting where balancing and sales goals were consistently achieved. Time in position requirements may be waived if candidate has completed the WCB Customer Service Trainee program with a satisfactory rating. ?Strong attention to detail and the ability to multi-task effectively. ?Proficient at use of Microsoft Word and Excel software applications, general understanding of Deposit Pro and the ability to operate a variety of office equipment used in retail banking operations to include teller machines, encoders, etc. ?Demonstrated sales results required. ?Demonstrated effective interpersonal skills to effectively manage staff and customer service issues. Perceptive and understanding of customer needs; ability to maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations. ?Solid understanding of branch and company services and products. ?Ability to meet bonding requirements for employment purposes. Application: To apply or view other job opportunities, log on to our website at www.wcbjobs.com. Positions are opened until filled. Resumes are not accepted without a completed application. West Coast Bank Job numbers are required on all applications. Pre-employment drug test required. Please note that you will be personally contacted if chosen for an interview. Due to the large number of applications we receive not all applicants will be contacted. Please monitor our website for the ongoing status of the position posting. Equal Opportunity Employer M/F/V/D, and committed to a diverse workforce

Job Title: Netflix - Senior Staffing Manager ? Customer Service - 3658 Company: Location: Portland, OR Description: This position will sit within our call center that has 400+ reps and is growing. This is the group that is responsible for answering the phones and ensuring our customers (12 million+) are happy. This senior management position will drive and influence growth strategies using common sense, plan for the future and have the ability to get there through influence and hard work. (If you interview for this position, be prepared to talk about how you have done this). We?re constantly innovating and evolving the Netflix experience for our customers and we will expect you to work as a staffing manager in the same way. Being curious, inventive and tenacious is how people would describe you. We are looking for someone who has a track record of finding lots of good people that get hired, every week. And, you need to be motivated by the fact that you truly understand you are instrumental in building the team that services our 12 MILLION customers, not because it is a job. The Netflix CS Senior Staffing Manager for our call center will: *Plan, drive, manage and assist in the execution of our staffing programs. *Develop trusted partnership with Call Center management to fully support staffing needs *Manage a team of recruiters, sourcers & vendors *Collect data, analyze and have the ability to understand how that fits into your staffing plans *Understands and always looks to understand the business (asks ?why,? on a regular basis) Your Track Record would include: Ability to demonstrate loads of common sense, be strategic and tactical Experience with companies operating in high volume, quality hiring Not saying ?I love people,? as to why you chose this line of work Managing and building teams (hiring and firing) Aggressive but not pushy Confident but not arrogant Ability to make things happen, otherwise known as ?results-oriented? Ability to influence with peers, subordinates, management, cross-functionally Having a high level of curiosity Ability to grasp issues quickly and work on the right things at the right time A reputation of initiating ideas and programs not just delivering what is requested Uncompromising ethics and a commitment to transparency A degree would be nice and at least 7 years of experience For quick consideration Click here to apply

Job Title: Senior Staffing Manager - Customer Service Job Company: Netflix Location: Hillsboro, OR Description: Senior Staffing Manager - Customer ServiceHillsboro, ORTHE POSITION:This position will sit within our call center that has 400+ reps and is growing. This is the group that is responsible for answering the phones and ensuring our customers (12 million+) are happy.This senior management position will drive and influence growth strategies using common sense, plan for the future and have the ability to get there through influence and hard work. (If you interview for this position, be prepared to talk about how you have done this).We're constantly innovating and evolving the Netflix experience for our customers and we will expect you to work as a staffing manager in the same way. Being curious, inventive and tenacious is how people would describe you.We are looking for someone who has a track record of finding lots of good people that get hired, every week. And, you need to be motivated by the fact that you truly understand you are instrumental in building the team that services our 12 MILLION customers, not because it is a job.The Netflix CS Senior Staffing Manager for our call center will:*Plan, drive, manage and assist in the execution of our staffing programs.*Develop trusted partnership with Call Center management to fully support staffing needs*Manage a team of recruiters, sourcers & vendors*Collect data, analyze and have the ability to understand how that fits into your staffing plans*Understands and always looks to understand the business (asks why, on a regular basis)Your Track Record would include:Ability to demonstrate loads of common sense, be strategic and tacticalExperience with companies operating in high volume, quality hiringNot saying I love people, as to why you chose this line of workManaging and building teams (hiring and firing)Aggressive but not pushyConfident but not arrogantAbility to make things happen, otherwise known as results-orientedAbility to influence with peers, subordinates, management, cross-functionallyHaving a high level of curiosityAbility to grasp issues quickly and work on the right things at the right timeA reputation of initiating ideas and programs not just delivering what is requestedUncompromising ethics and a commitment to transparencyA degree would be nice and at least 7 years of experience

Job Title: Call Center Manager Company: Location: Portland, OR Description: ANNOUNCEMENT NUMBER: LEPE1004 CLASSIFICATION NUMBER: X7000 OPEN: February 23, 2010 CLOSE: March 8, 2010 LOCATION: Tigard Call Center Manager (Principal Executive/Manager A) $3,327 - $4,906 MONTHLY GENERAL INFORMATION The Oregon Public Employees Retirement System (PERS) is seeking a Principal Executive/Manager A. This is a full-time, permanent, management services position. Due to budgetary shortfalls, the person appointed to this position may be required to take unpaid furlough days between September 1, 2009 and June 30, 2011. If selected for the position, you must provide documentation of your eligibility to work in the United States. Applicants will be subject to a Computerized Criminal History for a thorough background investigation. Adverse background data may be grounds for immediate disqualification. The pay on all announcements may change without notice. BENEFITS Employment with PERS will afford you a variety of generous benefits. The link below will take you to a list of benefits we offer with employment: State Benefits Page Information about PERS may be obtained by visiting the web site: www.oregon.gov/pers PURPOSE Responsibilities for call center staff including coaching, counseling, developing and monitoring ongoing performance, monitoring attendance, meeting forecasted staffing levels and productivity goals, maintaining quality standards, identifying and assigning the qualified staff for tasks, delegating assignments, coordinating training requirements and directing people as they work. MAIN DUTIES Provides daily supervision of call center staff. Develops work procedures consistent with agency policy; determines need for and arranges training. Develops and implements tactical plans for the effective daily operation of the call center. Ensures accuracy and timeliness of meeting assigned service goals and customer service standards. Plans and assigns work; monitors and evaluates the quality of work and provides quality control/assurance reports. Develops budget proposals. Develops phone scripts for use by staff. Researches and provides answers to questions from staff. Collaborates with staff to develop an atmosphere of teamwork and respect. Conducts call monitoring (live and recorded) and scoring of calls for quality assurance purposes. Conducts shadowing of call agents for quality assurance purposes. Conducts coaching sessions for call agents in regards to call management, tone, demeanor, accuracy of information and customer service delivery. Monitors trends and provides statistical information regarding call volume and forecasted staffing levels by utilizing data reports, technology and related call center equipment. WORKING CONDITIONS Work subject to interruptions and may require working long hours. Essential job duties must be performed with or without reasonable accommodations. TO QUALIFY Your PD100 application form and resume (optional) will be reviewed to verify that you meet the qualifications stated in this section (be specific in describing your experience). To receive credit, your application form must clearly show that you have: MINIMUM QUALIFICATIONS Four years of experience in lead work, supervision, staff-technical, or professional-level work related to call center operations. Experience must have included participation in the management of a program, section, or unit including one or more of the following areas: a) development of program rules and policies; b) development of long- and short-range goals and plans; c) program evaluation; or d) budget preparation. In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration. A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management such as Business or Public Administration may be substituted for up to three years of the required experience. To receive credit you must submit a photocopy of transcripts. If you qualify, please see ?THIS IS THE TEST? section of the announcement. THIS IS THE TEST ATTACH YOUR ANSWER(S) TO THE FOLLOWING QUESTION(S): Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question. Limit your answer to each question to no more than one (1) page. Number your answer(s) to agree with the question(s). Your application will not be accepted if it is incomplete. TEST QUESTIONS: 1. Describe your experience and role managing or supervising Call Center operations and staff. Include the number of call agents and the annual call volume. 2. Describe your formal call monitoring experience. Describe your role, the frequency and type of monitoring, the number of calls monitored for each agent, the call components that were evaluated, and the scoring method used for evaluating calls. 3. Describe your experience and methods for evaluating/coaching call agents, information accuracy and customer service. Applications must be received by the close date. PERS cannot be responsible for material that are misdirected, late, illegible, or missing as a result of transmitting by fax, e-mail, or lost through the mail. The application form can be obtained from www.oregonjobs.org or www.oregon.gov/pers or by calling PERS Human Resources, Register to View . If you have a disability and need an alternative format in order to complete the application, you may call Register to View , or TTY Register to View to request an alternative format. After your application materials are reviewed, you will be sent a notice advising you of the status of your application and test score (if applicable). If you disagree with the results, you may request a review. Review requests must be submitted in writing and must be received within 10 days from the date listed on the notice. Accommodations for interviews will be provided to individuals with disabilities upon request. PERS is an Equal Opportunity Employer HOW TO APPLY You may email, mail, deliver, or fax your completed application (PD100) materials to: PERS Human Resources 11410 SW 68th Parkway Tigard, Oregon 97223 Fax: Register to View , or Email: Register to View OR Please copy and paste the following link into your browser address bar: http://stateoforegon.contacthr.com/15296752

Job Title: Client Services Manager - Banking - Bethany Company: Location: Portland, OR Description: Our most valuable assets are people just like you. Join us at Key. Client Services Manager - Bethany (Portland) About Key: Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $97 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,439 ATMs; telephone banking centers 1-800-KEY2YOU® ( Register to View ); and a website, Key.com®, that provides account access and financial products 24 hours a day. About the Job: The Client Service Manager provides client service and operational leadership within the branch. This position is responsible for compliance with regulatory, security and internal audit controls and manages daily operations of the branch to insure quality service. Responsible for the management, staffing, coaching, and motivating of Tellers; provides limited teller line coverage, typically during peak periods. Serves as the primary troubleshooter for problems/complex client service needs incurred at the teller line with goal of retaining the client. Promotes and provides distinctive quality service to enhance client relationships with Key. Continuously looks for sales opportunities by uncovering financial needs and ensuring that the client is communicated with for possible product opportunities. Essential Job Functions: Assumes responsibility for branch operations, sales and service as requested. Provides direction and guidance for branch staff on operational/regulatory procedures. Ensures compliance with operational, security, and audit procedures. Responsible for fraud loss research and processing of charge offs. Responsible for managing, staffing and scheduling of the Tellers. Trains new Tellers on policies and procedures. Observes and provides coaching to Tellers to enhance referral and operational effectiveness. Primary troubleshooter for problems and complex client service needs incurred at the teller line. Provides limited teller line coverage typically, during peak periods. When performing teller duties, maintains responsibility for cash drawer and follows proper balancing procedures. Is cross-trained to work on platform and perform basic account opening and maintenance activities. Acts as a resource to identify and resolve more complex client servicing issues. Supports sales goals through identification of prospects and referrals to sales experts. Accepts and accurately process all financial service transactions. Meets established referral production goals. Performs routine maintenance on client profiles as requested. Ability to work on Saturday is required. Required Qualifications: High School Diploma or equivalent business/operational experience. A minimum of 5 years cash handling experience. Strong knowledge of branch operations. Demonstrate superior client relationship skills. Excellent communication and interpersonal skills. Strong detail orientation. Demonstrate organizational skills while managing multiple tasks. Demonstrated ability to lead, motivate and foster teamwork. Ability to use: Telephone, Fax, Copier, Calculator, Branch Teller Workstation (Teller 21 system), PC with Windows based applications, Key Counselor. Life at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we're committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance. For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers and search "Bethany" and locate job id #99977413. KeyCorp is an equal opportunity employer M/F/D/V. We're proud to be one of DiversityInc magazine's "Top 50 Companies for Diversity" in 2009.

Job Title: Customer Service Manager Company: Benchmade Knife Location: Oregon City, OR Description: Make it Cool….Make it Solid….Make it Happen!! Benchmade Knife Company is a world leader in the design, manufacture and sales of hand-held specialty folding and fixed blade cutlery for the outdoor sports, military, police, and collector markets.  We are committed to innovation, performance, and the highest standards of quality.  Everyday, around the globe, sportsmen and professionals alike rely on Benchmade products to get the job done.  Our state of the art facility and headquarters is located in Oregon City, 30 minutes from downtown Portland, OR. Our 150 employees are continuously developing new mechanisms and processes to keep us ahead of the competition.  From design concept to first production, we take great pride in delivering new products into the market within an aggressive development window while holding every product that comes out of Benchmade’s factory to the highest standards. We have an immediate need for an experienced Customer Service Manager, reporting to the Director of Sales.  This position’s primary responsibility is to develop and maintain the best sales support and service group in the industry by providing A+ customer service. From facilitating the flow of information and product to and from both internal and external customers to creating and implementing excellent work standards and procedures for this department, you will ensure our superb best-in-industry standards are upheld and excelled! Key duties also include: ·   Manage Sales and Marketing plans and objectives for customer service implementation and follow through.·   Direct work flow for orders, phone calls, faxes, email and internet.·   Coordinate customer returns requests with Product Service.·   Develop and implement methods of improvements, both computer-related and manual related procedures associated with Customer Service.·   Maintain the integrity, procedures and completeness of the “Leading Edge” program.·   Process qualified prospective new accounts with the sales representatives and set up new accounts for quick delivery of their initial order.·   Maintain all changes and cancellations on all customer Master accounts and orders.·   Manages the allocation of product in ERP (SysPro) daily, printing of delivery notes, interaction with accounting for credit issues related to shipments.·   Ensures that monthly status reports identify remaining open orders.·   Manages, corrects or identifies team payroll or related issues.·   Manages the ACD phone system for monitoring Customer Service calls and response efficiency.·   Travel on a quarterly basis to assist at regional and national Trade Shows.·   Conduct weekly customer service update meetings.·   Manage customer credit entries, and account for accurate dollars refunded in a timely manner. The ideal candidate will thrive in a fast-paced, dynamic environment where their naturally positive and professional attitude, enthusiasm, and detail-oriented thinking will contribute to developing and maintaining a highly effective team.  Qualified candidates will have a minimum of 5 years recent customer service and sales support experience including CRM (Customer Relationship Management) software, preferably in a manufacturing environment.  Additional requirements:·   Bachelor degree in business or related field; or AA degree in business/related field, plus additional supervisory experience.·   Excellent computer skills with thorough knowledge of Microsoft Office Suite (Outlook, Excel, Word).·   Excellent grammar and business communication skills, both written and verbal.·   Ability to work independently, be flexible, detail oriented, and perform complete follow through.·   Interact with accounting, sales, marketing, shipping and all customers as needed in a professional manner.·   Display absolute understanding of Customer Intimacy goal for Benchmade Knife Company.·   Must have a sense of urgency and ability to work under time deadlines while demonstrating professionalism in every circumstance.·   Ensure orders are entered daily, calls answered promptly and professionally, and resolutions to customer issues done timely and effectively.·   Able to lift 25 lbs routinely, climb stairs occasionally, comply with all standard safety requirements, and work in a manufacturing environment where exposure to dust, noise, oils and coolants, abrasives, heat, cold, adhesives, as well as automated and manual machinery occurs. ·   Shift is Monday-Friday; occasional overtime including weekends may be required. Does this sound just like you? This is an exciting time to be part of a company that values exceptional customer interface and relationship building at all levels and is on the verge of even greater success.  Interested candidates please visit our website www.benchmade.com, click under Careers, and complete our application process on line. Please feel free to include a resume in addition to our application.    Benchmade Knife Company values diversity in its work force and is committed to Equal Employment Opportunity, Affirmative Action, and compliance with the Americans with Disabilities Act.

Job Title: Customer Service Supervisor Company: Location: Gresham, OR Description: Gresham, OR area manufacturer is seeking an experienced entry level Customer Service Supervisor. Provides all aspects of support to both external and internal customers regarding the processing of orders. Supports the sales staff in entering quotes and orders into the system and following up on the status of orders. Functions as a liaison between Sales/Marketing and Production, Estimating, Engineering, Quality Assurance, Shipping & Receiving. Microsoft Word, Outlook, and Excel experience required. Candidate MUST be organized, and have the ability to manage a great deal of complex paperwork in a fast paced office. The ability to read blueprints is a plus. Work experience in a certified quality system, ISO 9001:2008 as well as Sarbanes-Oxley Act. Knowledge of international shipping, U.S. BIS regulations on Export Control and / or ITAR control experience. Works well without supervision. Skill Requirements 5 to 10 years experience in customer service and manufacturing. Understanding of Manufacturing needed. Requires a high level of computer skills, including Microsoft Word, Outlook, and Excel experience. Ability to communicate effectively both orally and in writing. Strong Organizational skills, phone skills, keyboarding. Understanding of sales, customer service and production processes critical. Training will be provided.

Job Title: Senior Staffing Manager Customer Service Company: Netflix, Inc. Location: Hillsboro, OR Description: This position will sit within our call center that has 400+ reps and is growing. This is the group that is responsible for answering the phones and ensuring our customers (12 million+) are happy. This senior management position will drive and influence growth strategies using common sense, plan for the future and have the ability to get there through influence and hard work. (If you interview for this position, be prepared to talk about how you have done this).We’re constantly innovating and evolving the Netflix experience for our customers and we will expect you to work as a staffing manager in the same way. Being curious, inventive and tenacious is how people would describe you. We are looking for someone who has a track record of finding lots of good people that get hired, every week. And, you need to be motivated by the fact that you truly understand you are instrumental in building the team that services our 12 MILLION customers, not because it is a job.The Netflix CS Senior Staffing Manager for our call center will:*Plan, drive, manage and assist in the execution of our staffing programs.*Develop trusted partnership with Call Center management to fully support staffing needs*Manage a team of recruiters, sourcers & vendors*Collect data, analyze and have the ability to understand how that fits into your staffing plans*Understands and always looks to understand the business (asks “why,” on a regular basis)Your Track Record would include: Ability to demonstrate loads of common sense, be strategic and tactical Experience with companies operating in high volume, quality hiring Not saying “I love people,” as to why you chose this line of workManaging and building teams (hiring and firing)Aggressive but not pushyConfident but not arrogantAbility to make things happen, otherwise known as “results-oriented” Ability to influence with peers, subordinates, management, cross-functionally Having a high level of curiosity Ability to grasp issues quickly and work on the right things at the right time A reputation of initiating ideas and programs not just delivering what is requested Uncompromising ethics and a commitment to transparency A degree would be nice and at least 7 years of experience SID:125

Job Title: Account Manager/Customer Service and Sales Company: Location: Salem, OR Description: We are hiring for an account manager position in the Salem Area. We're also hiring for some other areas in Oregon so please feel free to email your resume regardless of location. Thank you. We are looking for individuals without felonys on record, motived and hardworking people. Thank you for your time.

Job Title: Netflix - Customer Service Supervisor - 3548 Company: Location: Portland, OR Description: Netflix is looking for customer-centric leaders with at least 6 months? experience leading a team. If you have previous supervisory or management experience, talk with your Team Manager or Supervisor today! We are hiring supervisors who have exceptional interpersonal and analytical skills, a proven ability to multi-task in a fast-paced environment and demonstrated ability to motivate their team and achieve performance results. Your top priority will be to understand, interpret and coach team members to strong performance in each aspect of the customer experience. You will be responsible for the overall development of the members of your team, with the ultimate goal of readying them for the next level of responsibility within the call center. Responsibilities: ? Primary supervisor for team of 6-10 representatives ? Develop CSR skills and performance ? Create a positive environment where your team can learn and thrive ? Drive team performance to provide a consistent customer experience and meet or exceed center performance expectations ? Conduct effective team meetings, facilitating learning, group participation and impact ? Coach representatives to address specific areas of focus or performance concern ? Serve as resource for CSRs for customer call escalations and general customer service questions ? Mentor representatives to become proficient within organizational structure and goals ? Mentor assigned new hires from training class added to team ? Receive ongoing training ? provide floor support for new training and process roll outs ? Adhere to schedule; maintain flexibility for schedule changes based on business needs Qualifications: ? Exceptional customer service and interpersonal skills ? Minimum 3 years experience in a customer service environment ? Minimum 6 months experience leading a team, preferably in a customer service environment ? Proven mentorship skills, with a demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individuals? performance ? Record of strong performance, consistently meeting or exceeding performance expectations though coaching and developing others in a positive and sustainable manner ? Ability to articulate complex issues in an easy to understand manner ? Motivated to be a consistent high performer ? self-identifying ways to improve overall team performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback ? Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change ? Strong oral/written communications skills ? Strong computer application skills including MS Windows, MS Word and MS Outlook ? Flexible to working various schedules and able to maintain a positive attendance record For quick consideration Click here to apply