Customer Service Manager Jobs in Ohio

Job Title: MULTI DEPARTMENT LOGISTICS AND CUSTOMER SERVICE MANAGER Company: Company Confidential Location: Cleveland, OH Description: MULTI DEPARTMENT MANAGER LOGISTICS AND CUSTOMER SERVICE MANAGER Full time. Working with retail customers. Managing Service Reps, coordinating repairs, returns, and charge backs. LTL and truckload carriage contracts, damage claims, and coordinating special moves. Alternating Saturdays are required. Send Resumes to: PO Box 1555 1801 Superior Ave. Cleveland, OH. 44114

Job Title: Human Resources Manager - Customer Service - Eastern Region Company: DISH Network L.L.C. Location: Hilliard, OH Description: Identifies and develops policies and procedures; develops recommendations for improvements and enhancements to policies and procedures. Manages multiple teams or functional areas typically led by a supervisor or lead personnel. Is responsible for the overall staffing level of teams. Develops training and development programs for subordinates. Responsible for pay levels, promotions/demotions, performance management and overall assignment of work. Researches trends and best practices in the field of human resources. Analyzes trends and best practices and implements them as needed. Interprets and ensures compliance with all legal requirements in functional areas. Coordinates management training in functional areas including staffing, compliance, compensation, benefits, policy and training. Advises management in these areas. Manages teams that with administer human resources programs. Audits the work of teams to ensure consistency and fairness in the administration of human resources programs. Prepares budget for the functional area human resources responsibility. Is responsible for the overall direction, coordination, and evaluation of multiple units or teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Title: Call Center Manager Company: Location: Akron, OH Description: Our client is an enrollment agency that provides health care education and health care plan choices through state of the art technology and well educated enrollment specialists. Our client is headquartered in Meridian, Mississippi with a regional office and call center in North Canton OH. We are searching for a Call Center Manager who has experience managing a call center. A degree is preferred but not required. A Health and/or Life Insurance license is a plus but not required. In this position, you will participate in the development and implementation of procedures pertinent to the operation of the Call Center; you will monitor program(s) and procedures to ensure on-time delivery, customer satisfaction and other key metrics as defined by client/company; you will ensure employee satisfaction through effective management and execution of processes and set performance standards to meet service goals of company as well as measure performance metrics and make employment decisions.

Job Title: JTS-Customer Care Manager III - Columbus, OH Company: J.P. Morgan Chase Location: Columbus, OH Description: Manage Executive Research department for Home Lending Executive Office complaints. This is a high visibility position that requires a highly focused professional with excellent verbal and written skills. Must be able to manage a fast paced, highly detailed and customer focused environment. Candidate will need to have a clear understanding of Originations Operations for both Consumer Direct and Retail Operations and Sales. Candidate must be highly focused on Customer Service and be able to have a clear balance of protecting the Banks interest. Position is based in the Polaris building in Columbus Ohio. Candidate must have a proven ability to Manage a staff and focus on a vision of growth.2- 4 years of Previous management experience requiredStrong computer skills (Excel, Microsoft Project)Strong oral and written communication skillsMust be able to handle high level executive complaintsStrong problem-solving and reasoning skills; ability to learn quickly and retain informationResilient; able to handle difficult customers and situationsAdaptable, open to change; able to adapt quicklyPatient, composed, professionalJPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: Center Customer Service Coord Company: FedEx Location: Cincinnati, OH Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2009-41476JobTitle: Center Customer Service Coord

Job Title: Client Services Manager- SLED Company: Cisco Systems Location: Cincinnati, OH Description: .

Job Title: Customer Service Manager Company: Newell Rubbermaid Location: Fairlawn, OH Description: Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia.This position is located in Fairlawn, OHand is an essential part of theRubbermaid Home Products Global Business Unit.GENERAL RESPONSIBILITIES:Supervise the daily activities in customer consumer services to ensure orders are processed and delivered to meet customers/consumer expectations. Provide guidance and build knowledge and problem solving skills to the customer and consumer teams daily. Communicate with several departments within the organization as well as customers and consumers.JOB DUTIES:Ensure team is using processes correctly to support customer orders and consumer inquiriesEnsure all team members receive adequate trainingInvestigate trends with our consumers and work with quality to investigate and create action items to resolveResolves all order errors and warningsMentor team members and build their skillsWork with distribution centers on promotion plans, logistics and product availability concernsWork with customers on new initiatives and communicating these to the DC's when appropriateEnsure consumer needs/inquiries are met to their satisfaction and done in a prompt, positive and professional mannerCost of failure reductionSupport business and department goals and objectives.Monitor and track department service metricsProjects as assigned or identifiedTravel required

Job Title: Managers, Assistant Managers, Customer Service Representatives Company: Check Into Cash Inc Location: Cincinnati, OH Description: CHECK INTO CASH, INC. is a growing financial services organization with 1150 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING. Positions available in the Cincinnati, Ohio and surrounding areas including Florence, Newport and Erlanger, Ky. Apply in person at any Cincinnati location or send resume to the email or fax listed below. Check out our website! at www.checkintocash.com

Job Title: CUSTOMER SERVICE SUPERVISOR Company: CITIZENS BANK Location: New Philadelphia, OH Description: CUSTOMER SERVICE SUPERVISORCUSTOMER SERVICE SUPERVISORWere looking for a dynamic team member who is customer-focused with an energetic personality who can contribute to our success:Responsibilities include:* managing daily branch operations* leading and coaching the branch team* assisting in the development of new business * developing community relations.Qualifications:* associates or college degree or equivalent experience.* 2 yr. banking experience in deposits/lending* Experience relating to leadership, sales, and motivational skills preferred.Benefits package:* competitive salary* incentive compensation plan* medical and dental insurance* 401(k), pension, and Employee Stock ownership plan (ESOP)* life and disability insurance* opportunity for progressive career advancementIf you are motivated to succeed with a strong work ethic and looking for a stimulating career, submit a resume via fax or e-mail or complete an employment application available at any or our regional offices: Strasburg, Dover, New Philadelphia, Dellroy or SherrodsvilleJean Huff- VP Human Resources, Fax: Register to View Register to View An Equal Opportunity EmployerThe Citizens BankMember FDIC

Job Title: Call Center Supervisor Company: Location: Akron, OH Description: The Opportunity EBSCO TeleServices has an exciting career opportunity for you at our Kent location. We are currently seeking a Call Center Supervisor to assist in the day-to-day operation of the sales floor. In this high demand, ever changing role the candidate will be responsible to train and develop a staff of sales representatives, assisting them to reach and exceed goal. Candidates will have a direct impact on hiring decisions. Additionally, candidates will have the ability to monitor and coach employees directly. This is a full time nights and weekend position. Requirements Candidates must have at least 2-3 years direct supervision of a team of sales representatives. Candidates must be able to demonstrate the ability to work well within a team structure and possess the ability to effectively communicate goals both verbally and written. Experience in training, coaching and developing quality sales representatives a plus. What EBSCO Offers With EBSCO TeleServices, you?ll be involved with challenging projects and work for a company on the cutting edge of the teleservices industry. You will be rewarded by a salary commensurate with your experience, a comprehensive benefits package and an outstanding profit sharing plan. How to respond: Please forward your resume and salary history to Register to View subject line Supervisor Search Please review our corporate website at: www.ebscoind.com EOE