Customer Service Manager Jobs in North Dakota

Job Title: Customer Service Supervisor Company: FunShine Express Location: Dickinson, ND Description: Customer Service Supervisor Join our established, growing company! Manage customer service staff, invoicing, credit card processing, and provide IT support. Candidate needs to possess a strong background in accounting and IT, with an emphasis on Great Plains Dynamics and SQL. GP experience should include SQL database management and knowledge of maintenance procedures. Candidate needs to be able to work independently and research issues using resources available through Microsoft. Customers in 50 states. Full time. Excellent benefits. Apply to FunShine Express 926E East Industrial Drive, Dickinson, ND 58601 www.funshineexpress.com

Job Title: IT/Customer Service Supervisor Company: FunShine Express Location: Dickinson, ND Description: IT/Customer Service Supervisor Join our established, growing company! Manage customer service staff, invoicing, credit card processing, and provide IT support. Candidate needs to possess a strong background in accounting and IT, with an emphasis on Great Plains Dynamics and SQL. GP experience should include SQL database management and knowledge of maintenance procedures. Candidate needs to be able to work independently and research issues using resources available through Microsoft. Customers in 50 states. Full time. Excellent benefits. Apply to FunShine Express, 926E East Industrial Drive, Dickinson, ND 58601 www.funshineexpress.com

Job Title: Operations Manager, Customer Service Company: AMZN.wacs, Inc Location: Grand Forks, ND Description:   Overview: The Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations.  This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. Overall Responsibilities Include:People Management:Lead and manage teams of 2-4 Customer Service (CS) Managers (Supervisors) and 50-150 Customer Service Associates; responsible for the overall direction and performance of the teams.Carry out supervisory responsibilities in accordance with Amazon.com's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments. Manage the career growth and development of the CS Manager team by driving focus on Amazon's Core Values. Plays a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model. Project Management:Solving complex customer service issues and proactively heading off negative service trends.Identifying and eliminating root cause barriers to accuracy, productivity, and quality.Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Developing and achieving performance goals and objectives in order to achieve customer promise expectations Manages workflow, handles escalations, proactively engages resources to address issues, and effectively delegates workload across the leadership team. Participates on business leadership meetings;  develops and drives strategies and programs which improve the competitive position and profitability of the organization.Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.This position requires a candidate who has the ability to stay focused and keep up with our continuous  and fast-paced growth - all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Strong communication skills as well as a strong technical and analytical aptitude are required. Required Qualifications/Skills:BA/BS degree or higher5+ years successful experience in Operations with demonstrated progressively increasing responsibilityExcellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement is strongly preferredAdvanced knowledge of Excel, strong presentation skills, and the ability to motivate and inspire large groups of people are a mustProject Management experiencePreferred Qualifications/Skills:MBAKnowledge of Six Sigma/Lean ProcessesDirect experience in Contact Center Operations (Customer Service, Sales, or Collections) Ability and desire to relocate to take advantage of future growth opportunitiesThe ideal candidate actively seeks to understand Amazon.com core business values and initiatives, and translate those into everyday CS practices.  They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent customer service.

Job Title: Customer Service Manager Company: AMZN.wacs, Inc Location: Grand Forks, ND Description:   Overview: If you have a desire to drive process improvement, motivate and lead a team of exceptionally driven, customer-obsessed customer service associates, and long for the opportunity to analyze systematic issues and implement solutions to challenging problems, we have the career you're looking for!  A Customer Service Manager in our Grand Forks, North Dakota Customer Service Center sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions.  Overall responsibilities include: People ManagementLeading and developing a team of 20-25 associates; responsible for the overall direction, coordination and evaluation of the team. Identifying and eliminating barriers to accuracy, productivity, and quality.Carrying out supervisory responsibilities in accordance with Amazon.com's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.  Project ManagementSolving complex customer service issues and proactively heading off negative service trends.Understanding  and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Development, analysis and improvement of new strategies and procedures.  The CS Manager will have the ability to develop, plan, and implement short- and long-range goals.Developing and achieving performance goals and objectives in order to achieve customer promise expectations   Required Qualifications BA/BS degree or higher2-4 years relevant experience managing customer service associatesStrong oral (speaking, listening, interpretation) and written communication skills. Ability to be flexible in shift assignments and work areas. Able to work in an ambiguous, 'internet-speed' environment.Absolute passion for ensuring a great customer experience with every contact. Preferred QualificationsMBAKnowledge of Six Sigma/Lean ProcessesProject ManagementDirect experience in Contact Center Operations (Customer Service, Sales, or Collections)Exceptional skills in data manipulation and analysisAbility and desire to relocate to take advantage of future growth opportunities