Customer Service Manager Resumes in North Carolina
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1.
J Maurer Location: Semora, NC 27343 ... er satisfaction. Team player. Possess leadership quality.Excellen t communicator. Very prioritized and organized. Possess analytical ability andproblem solving skills. Is self-motivated and works well with little to no supervision.Util izes demand management processes. Good coaching skills and training ability withother individuals. Cost driven and goal oriented. Good with computer programs andupdates skills and training with continuing education classes.Employme nt:NovaFlex Hose Haw River, NC 11/2007-PresentC ustomer Service ManagerResponsib le for the Inside Sales team.Train and coach Inside Sales Reps.Responsible for updating procedures and policies and ensuring Reps are inform ...
97 hits
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L Dearmon Location: Greensboro, NC 27410 ... nc. 3150 N. Elm Street Greensboro, NC 27408Practice Group Associate September 2008- December 2008 (Laid off due to 30% workforce reduction)As part of the Account Executive Team, provided primary customer contact by interceding between the Internal Revenue Service (IRS) and clients to resolve tax debt and filing issues Daily contact with the IRS for analysis, understanding and resolution of client's tax debt and unfiled returnsUsing understanding of tax codes taught at Effectur to analyze client's documents and issues prior to submitting to Internal Revenue Service Beazer Homes, Inc. 14901 Bogle Drive Chantilly, VA 20151Senior Loan Processor and Team Leader ...
95 hits
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F Thurman Location: Swansboro, NC 28584 ... tor experienced in bringing together various resource groups to reach mutual objectives. Proficient in using call center technology to enhance data and information management. Extremely productive in a high volume, high stress, environment. Proven ability to streamline processes and increase productivity. PROFESSIONAL EXPERIENCE CONVERGYS, Jacksonville, NC1997 – 2007 Sr. Team Leader/MAP Coordinator2007 – 2007 Responsible for day-to-day management of non-exempt work group providing input into selecting, training, developing, and completing performance appraisals. Compiled data to prepare and organize reports for use by Senior Operations Manager. Analyzed and improved w ...
93 hits
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M Hall Location: Morrisville, NC 27560 ... e-wide network automation solutions and IT Operations management. Business savvy and accomplished in managing change, leading people, processes, and technology improvements that have consistently...R educe Total Cost of Ownership Optimized System Performance Maximize return on technology investments Improved IT team productivity and efficiency Increased system reliability and availability Decreased project in operations cost StrengthsResearc h/Analysis/Evalu ation Operations Management Process Automation Customer Relationship Mgmt Customer Service Focus Multiple Project Management Performance Optimization Network Automation Next Generation Technologies Budget / P&L Cost Control Princi ...
91 hits
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R Blake Location: Franklinton, NC 27525 ... cation: Franklinton High School Franklinton, NC 27525 General Courses Studied Graduated, 1990 Vance Granville Community College Henderson, NC & Louisburg, NC 1991-1993 Major, Microcomputer Systems Technologies AAS Degree Obtained 1993 Work History: April 2001 - April 2006 Customer Service Representative Wake Electric Membership Corporation 1229 E. Wait Ave Wake Forest, NC 27588 (919) 863-6300 Supervisor: Fred Keller Duties: Answering incoming calls on a daily basis, setting up new member accounts, answering questions from customers, explaining electric bills to members, entering service orders, working power outages, handling member complaints, following up with members to ensure service ...
89 hits
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J Fulton Location: Charlotte, NC 28270 ... ith a distinguished leadership record in financial reporting, business analysis, information systems, accounting/finan ce, and project management (for $44 billion in assets). Successfully liaised with IT teams. Ensured compliance with agencies. Understanding of financial products/service s and sales and database environments. Familiar with various system platforms. Core proficiencies and areas of interest:Leaders hip Business/Systems Analysis Accounting/Finan ce/P&L Project MgmtControls/Bud gets Compliance Staff Mgmt/Training IT LiaisonSELECTED ACCOMPLISHMENTSC oordinated with controller's department; maintained financial information and provided key financial reports, such as bal ...
87 hits
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L Richards Location: Winston Salem, NC 27106 ... ase profits for my employer. Assets - Able to communicate with diverse groups of people - Objectives and Assignments being met in a timely manner - Effective writer and speaker with strong communication skills - Hard working, educated, adaptable and an excellent problem solver - Ability to follow instruction as well as work independently Work History 10/08 - 07/09 American Express 7701 Airport Center Drive, Greensboro, NC 27409 Collections Credit Analyst / Customer Account Manager - Inbound/Outbound Calling for Collection Accounts - Delivering Brand enforcing Customer Service to Car ...
85 hits
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H Gray Location: Charlotte, NC 28205 ... my customer service skills and grow successfully in a company.EXPERIEN CE:United Health Care Insurance Co. Roanoke,VA Nov. 2008 â€" August 2009 ISS / ICS Representative1 Handle very high call volume CMS related 2 Data entry for claims 3 Check the status of applications for CMS clientsPlatzners Real-estate Svc.: Charlotte, NC May 2006 â€" Nov. 2008 Appointment Setter / Lead Generator 1 Excellent communication skills / cold call techniques2 Pre-qualifying prospects by score3 Handling high call volume 6 days a weekNew York Newsday: Queens, NY Jan. 2001 - April 2006 Telemarketing Sales Manager 1 Coordinated custom research program with external telemarketers to ensure data quality and proper co ...
83 hits
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D Hill Location: Charlotte, NC 28269 ... ns within the logistics ,manufacturing, and production industries.Talen t for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfa ction ratings.Expertis e in resolving escalated customer service issues through critical thinking.Secured numerous company achievement awards for delivery of exceptional customer service.Proficie nt with Microsoft Office System 2007 (including Microsoft Word, Mi ...
81 hits
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P Hall Location: Concord, NC 28027 ... h-speed sorters, retail POS systems, ATM’s, teller terminals, operating systems, and networking. Extensive corporate training, advanced skill set, attention to detail, and focus on accuracy, timeliness, and professionalism in providing outstanding hardware and software services to high-end clients. Hardware and Software Service in the financial and retail industries: Installation, maintenance and repair of data processing systems for major accounts, including Wal-Mart, Lowe’s, Home Depot, BB&T, Bank of America, Wachovia, JP Morgan Chase, Federal Reserve Bank, Bellsouth, and many others. Hardware includes: Medium and high-speed check sorters Laser, thermal, and imp ...
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