Customer Service Manager Jobs in North Carolina

Job Title: *Customer Service Team Lead* Company: Pitney Bowes Location: Charlotte, NC Description: Your interest in Pitney Bowes Management Services (PBMS) shows youre ready for an exciting, challenging career.PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a companys mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.Whats the result? PBMS lets customers focus on growing their businesses while our teams support their operation.At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.Key responsibilities include:. Supervise workload of Customer Service Associates· Run mailing, copy or fax equipment· Pick-up and deliver mail, parcels, and copy jobs· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Maintain copier equipment· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and reworkWith the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.PBMS offers a competitive salary and excellent benefits, time off from work with pay, recognition and reward programs, opportunity for advancement, and much more. This is a short-term position with Pitney Bowes, for a maximum of two years.PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Job Title: Customer Service Manager - Floating Company: Fifth Third Bank Location: Charlotte, NC Description: This position will begin as a floating position for the following areas:  Charlotte (Carmel Rd., Colony Rd., Southpark), Monroe, Mint Hill, Matthews, Waxhaw, and Indian Trail.GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Customer Service Manager (2009109) Company: Landmark Aviation Location: Greensboro, NC Description: 2009109 Job Description The primary objective for this position is to consistently represent Landmark Aviation in a positive and professional manner while serving the primary contact for customers and supervising the day to day duties of the Customer Service Representatives to ensure unsurpassed service and uncompromising safety. Specific responsibilities associated with this position include: Provide customers with professional service and assistance with the hotel reservations, directions to local attractions, transportation and catering coordination Motivate employees to achieve the company goals as safely and economically as possible Manage the selection and training of new CSRs Coordinate work schedule of CSRs Maintain knowledge of Landmark Aviation facilities, websites, services, and line service staff to ensure exceptional customer service Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner Conduct customer sales calls to increase business for local operation Utilize the Customer Management System to initiate and track all customer contact to increase business Use Total FBO (TFBO) in accordance with Landmark Aviation’s TFBO manuals Ensure that the accounts receivable is current by following up with any customer with outstanding balances to ensure prompt payment Serve as primary contact for all customer inquiries Other duties as assigned Required Experience Bachelor’s Degree in related field or equivalent combination of training and experience Management experience  in a hospitality or airport environment preferred Strong communication and leadership skills Excellent telephone and customer service skills Working knowledge of Microsoft Outlook, Word and Excel Experience with TFBO preferred Job Location Greensboro, NC, US. Position Type Full-Time/Regular

Job Title: HR BPO Customer Service Team Manager Company: Hewitt Associates Location: Charlotte, NC Description: Title: HR BPO Customer Service Team Manager Location: North Carolina-Charlotte With more than 65 years of experience, Hewitt Associates (NYSE: HEW) is the worlds foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates. The HR BPO Customer Service Team Manager (CSTM) is responsible for front line customer service delivery for one to multiple client teams. The CS Team Manager acts as a role model for the values of the firm and customer service best practices. The CSTM is a people manager for Customer Service Associates (CSAs)/HR Specialists (HRS) and responsible for the day to day management of associates and the customer calls into the Service Center. Responsibility Areas * Partners with the CS Client Manager to improve quality of the CS team, with a focus on quality and individual associate development * Administers on CS/HR Policies and evaluates performance management of CSAs/HRSs * Manage compensation/pay for aligned CSAs/HRSs based on firmwide budgets and guidance * Executes monthly call evaluation for all associates in unit for IR and A&R purposes. * Executes side by side and impromptu coaching of associates in unit (including silent monitoring) * Identifies process improvements/enhancements to desktop tools and client provisions/processes and shares these with CS Client Specialists and the CS Client Manager * Drives individual metrics of associates on team (handle times/schedule adherence, etc.) * Executes the coaching and development of CSAs and HRSs * Supports CSAs/HRSs on calls with Program, Policy and Procedure Knowledge and tool expertise with special focus on customer escalation avoidance. * Most of the CS Team Managers time is spent on the floor with CSAs/HRSsFormal Education & Certification* High school diploma, required * Bachelors degree, or equivalent work experience required Knowledge & Experience* Call center operations experience * People Management experience * Customer Service Desktop tools * Specific domain and plan-specific knowledge * Proficiency in CS tools usage (Navigator, Callflows/guides, knowledge base) * Proficiency is CS Quality Coaching * Systems, Internet and Telephony Environment * Customer Service Principles * Regulatory and legislative knowledge * Deep problem solving skills Technical Skills* Service center operations and ongoing delivery expertise * System capabilities and telecommunications functionality expertise * Regulatory and legislative knowledge (basic country, state, and province) * Effectively coaches others to achieve quality outcomes Hewitt Expectations In addition to position qualifications, all employees of Hewitt Associates are expected to demonstrate the following competencies: * Domain/Technical Expertise * Client Focus * Personal Impact * Operational Excellence * Business Acumen Work Conditions* Occasional evening and weekend work to meet deadlines. * Frequent computer use at workstation up to 2 hours at a time or for extended periods of time. * Mobility within the office including movement from floor to floor. * Access information using a computer and related components and peripherals. * Participation in training sessions, presentations, and meetings. * No travel requiredAll positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitts employment policies. You will be notified during the hiring process which checks are required by the position. Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/VPlease refer to job code hewitt-019521 when responding to this ad.

Job Title: Customer Care - Call Center - Manager Company: Location: Raleigh, NC Description: Seeking highly intellectual, well-spoken, experienced Customer/Distributor Care Manager for a well positioned Raleigh based MLM startup. Qualified candidates will have 5-7 years of steady experience in a call center setting providing "A+ First Class Service" to customers as well as Multilevel Marketing/Network Marketing/Direct Sales knowledge!!!!!!! This is an inbound call center. Excellent computer skills are necessary. Interest in and knowledge of health, wellness and nutrition highly desirable. The Customer Care Manager is responsible for all aspects of conducting and supervising the order processing and customer service cycles for distributors. Primary responsibility for inbound and outbound communications falls squarely within the scope of this position. 4-Word Job Description: Keep the Consultants and Distributors happy! 4-Word Standard: Do the right thing. Areas of responsibility include the following: Contact Center ? Staffing, scheduling and planning to support all inbound and outbound calls o Standard: Inbound calls 80% answered 30 seconds or less ? Order Entry ? Business Support / Consultant Services o Inbound / Outbound ? Sales & Support Communications ? Communicate real-time developments, changes, and information required by front-line staff ? Represent staff and field (Consultants & Distributors) at management meetings ? Participate in reviewing outbound communications (including correspondence and marketing materials) for accuracy, proper grammar and professionalism ? Disseminate product-related, compensation-related, and general information to staff and Consultants Training ? Educate staff and field in business processes and business training o Virtual office o Navigation o Corporate procedures ? Participate in monthly retention training and as a member of the Retention Committee ? Staff training and development in order to assure exceptional service o Interpersonal skills o Consistency in administering policy and answering questions o Problem-solving skills ? Compensation plan questions and issues ? Product questions ? Company culture, history, vision ? Internal systems, processes, and methods o Trouble-shooting shipping and delivery problems o Processing returns and exchanges Service Operations ? Ensure corporate procedures are followed and improved for the sole purposes of achieving efficiency and high-level of service to the field while preserving resources ? Establish and manage a department budget ? Oversee and/or coordinate the documentation, timely / accurate fulfillment, and reporting of key processes and associated sub-processes: o Order processing ? Example of sub-process: clearing problem orders o Account processing ? Example of sub-process: clearing orphans o Payment processing ? Example of sub-process: addressing credit card chargebacks o Returns & exchanges ? Example of sub-process: tracking percentages and costs o Commission processing ? Example of sub-process: Commission audit / validation o Customer service administration ? Example of sub-process: contact management system ? Collaborate assignments with Service Operations team / IT team and fulfillment team ? Preside at and conduct contact center team meetings o Daily business briefings o Weekly staff meetings ? Serve on Retention Committee. Support retention coordinator in these responsibilities: o Receive the monthly training system and notify retention committee when received o Prep the month?s work o Prep staff training o Take responsibility that someone in senior management is always assigned to note and communicate new promises and commitments (decision table, leadership meetings, advisory groups, conventions, conference calls) for action by the company o Define the path for the commitments for clarification, evaluation, performance standards, implementation, and training o Conduct training and coordinate assignments as outlined in the manual accompanying each monthly module ? Assist field with all aspects of support and serve as liaison for all consultants and distributors ? Maintain and update all Customer Service policy manuals, protocols ? Maintain a professional reception system for greeting guests ? Maintain phone voice messages and monitor call flow and auto-responders ? Participate with the IT team by maintaining an open and effective communication line and by participating as needed in addressing IT issues ? Participate in company-sponsored field meetings and summits by being visible and accessible to distributors Solid work history & excellent references from previous Managers are required. This is a great opportunity to get in on the ground floor of a fast-moving, very well positioned startup in the wellness/nutrition space and the MLM industry. Starup environment, fast paced, everyone must contribute 110%. Flexibility, experience and a take charge can do attitute are key here! MUST HAVE CALL CENTER CSR EXPERIENCE, EXCELLENT DICTION AND SOLID WORK HISTORY/TENURE!!! Qualified candidates, please email your resume attached as a Word doc to the email address below. Please be sure to include months AND years with the dates of previous positions (January 2000 - March 2007 for example). Also include salary history and requirements. Resumes submitted without salary history and requirements will not be considered. Thank you! Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Client Services Manager Company: Location: Wilmington, NC Description: Our medium sized company has an immediate need for an experienced executive assistant . Our higher managers are in need of enthusiastic and motivated candidates who are capable of working as a team. Possible Responsibilities: - Phones - Keeping track of schedules - Reviewing payment logs - Handling client emails What qualifies you: - Past experience with Microsoft Suite - Team mindset - Friendly, enthusiastic

Job Title: Now Hiring Experienced Customer Service Managers Company: Location: Wilmington, NC Description: Harris Teeter Supermarket's is currently accepting resumes for Customer Service Department Management opportunities in Wilmington, NC. A minimum of 2 years of management experience is required in this field of employment. We are looking for leaders in the grocery retail industry with growth potential as we continue to build new locations throughout North Carolina. Please email your resume to Register to View

Job Title: Customer Service Manager Company: Location: Greensboro, NC Description: Customer Service Manager Local HVAC Company is looking for a customer service manager to manage 7-8 customer service representatives and service calls. Must have excellent communication skills, managerial skills and proficient in Microsoft applications. HVAC exp a PLUS!!!! Hours are Monday through Friday 8-6

Job Title: Call Center Manager Company: Location: Raleigh, NC Description: Telemarketing Firm is looking for a Call center manager to lead team members! Must be willing to work nights/wekends and have reliable transportation. Dental and Medical Benefits included for Full-Time positions only. Experience is a plus but not required.

Job Title: Client Services Manager Company: Thomson Reuters Location: Durham, NC Description: DescriptionThomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/ The Healthcare & Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation. The Client Services Manager coordinates activities that address specific clients' needs in order to achieve full utilization and realize greatest value from Planning & Marketing products and solutions. This position will utilize the Client Services Manager's expertise within the hospital strategic planning and marketing space to achieve clients' business objectives by addressing their specific issues, concerns and educate how to obtain value from the product(s). Responsibilities:Develop and deliver product based solutions to clients to further the understanding, integration and value of Healthcare data in their planning and marketing initiatives.Facilitate the value proposition by delivering solutions that assist with proper report generation, data interpretation, and recognition of opportunities through product tools.Responsible for coordination and delivery of client solutions within delivery standards while meeting or exceeding client expectations.QualificationsBachelor's degree in business or healthcare related field or the equivalent experience in a healthcare organization required; MBA or MHA preferred.Minimum 5 years experience in client-facing roles; Healthcare experience required.Experience working in a hospital strategic planning, marketing, or business development setting; experience with Thomson Reuters Market Expert or Market Planner Plus preferred.Strong interpersonal skills, ability to clearly communicate both in oral and verbal forms.Ability to work collaboratively across different work groups.Understanding of basic business terms.Ability to propose viable solutions to problems.Experience with the use of comparative databases.Strong analytic skills.Strong presentation skills at all levels of client organization.Ability to demonstrate value proposition of a product.Ability to travel 35-50% of the time. Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer. According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2010 (October 1, 2009-September 30, 2010.)