Customer Service Manager Jobs in New York

Job Title: Supervisor, Customer Care Company: Time Warner Cable Location: New York, NY Description: Essential Job FunctionsWill be expected to supervise Business Service Representatives to achieve and maintain department standards, handle supervisory calls from clients, troubleshoot and resolve any customer service issues, complete follow-up with assigned representatives on their phone status, attendance, punctuality and overall performance. Conduct weekly team meetings, handle and resolve interdepartmental customer care and billing problems. Assist with quality assurance monitoring and quality control of assigned representatives. Monitor and track assigned supervisory reports, complete annual performance reviews for assigned representatives, assess performance and issue disciplinary action when necessary.Job Requirements/Qualifications Must have a High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. College degree preferred. Must have four years of Customer Service experience and supervisory experience preferred. Be a team player and an excellent motivator, flexible with assigned shift and be able to exhibit good leadership with ease. Excellent communication, analytical and decision making skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals and effectively present information. Respond to questions from groups of managers, clients, customers, and the general public. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Plan, staff, evaluate and direct work of employees in the unit. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Will be working in a typical office environment using standard office equipment, including personal computer.Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.

Job Title: Warehouse/Supervisors/Customer Service Company: Location: New York City, NY Description: CAREER CHANGE Minded Individuals If you?re a hard worker & looking to change Careers, and Get Paid what your TRULY Worth, Then We Would Like To Speak With You Immediately? Earn A Great Living with A Fortune 500 Company who?s in 14 states with over 30 locations. No Appointment Necessary. These Are WALK-IN Interviews Only, THURSDAY 3/4/10 Between 1PM & 2PM ( NO LATE COMERS) Please follow the address below for the WALK-IN interview: Bring A Resume.. 68 Jay Street Brooklyn NY 11201 Take the elevator to 3rd Floor, Suite 316A Directions: Take the F Train to York St in Brooklyn and look for Jay St.

Job Title: Hotel Reservations Call Center Supervisor Company: Location: New York City, NY Description: We are a private label voice reservation service to independent luxury hotels and resorts. Responsibilities include answering inbound reservation calls; correctly and attractively describing room types available and up selling the features of the guest rooms and hotel in general; obtaining detailed guest information and processing the reservation. This position specifically will also oversee others who perform these same tasks and act as a resource for them. Qualified candidates must speak perfect English and possess a pleasant and accommodating demeanor and a desire to help others. Some previous supervisory or management experience is necessary. Bi-lingual candidates are a plus. Grace under pressure is a hallmark that will contribute to the success of the candidate. Accuracy is vital. Experience in a hotel/resort front desk or reservations department is preferred. The schedule is full time 6pm-2am Monday-Thursday evenings and noon-8pm on Sundays. We are a small friendly call center environment located in Herald Square convenient to all transportation. Individuals, who take their work, but not themselves, seriously are encouraged to submit a resume. Basic computer skills are necessary. Rate of pay is $12 per hour to start. This is an immediate opportunity.

Job Title: Customer Service Manager Trainee ( WESTMORELAND_13490) Company: Schwan Food Company Location: Westmoreland, NY Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: WESTMORELAND State: NY Zip: 13490 Country: United States of America Job ID: schwanservice- Register to View _WESTMORELAND_13490_Jan_22_2010__3%3a58PM Job Channel: USA-NY Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Company: Location: Albany, ny Description: Client Service Manager A premiere business partner of Salesforce.com (NYSE:CRM), is focused on the wealth management market. Our platform enables broker/dealers, advisors, money managers and service providers to dramatically enhance their businesses? operational efficiency. AppCrown integrates with multiple 3rd parties including custodians, clearing firms, portfolio systems and fund sponsors. We are based in Bayside, Queens, NY and are seeking an experienced customer service manager to manage our rapidly growing client base. You will lead a team of client service specialists and application engineers in this role. The responsibilities include: ? Become an expert of Salesforce ? Create a client service program to ensure high adoption of Salesforce/AppCrown solution ? Effectively manage resources of AppCrown to ensure quick customer on-boarding ? Supervise the creation of client training program Ideal candidate should: ? Have a strong technical background and can become knowledge of salesforce.com CRM system in a short-time ? Have managerial experience in web-based service business ? Be a great communicator, able to listen and articulate the needs of others Preferred candidate should also: ? Have worked in financial service industry preferably in brokerage sector Salary/Wage: $1,800/weekly Education: College Status: Full-time, Part-time, Internship Shift: Days, Nights and Weekends • Location: Nationwide • Post ID: 2000323

Job Title: Office Services Supervisor (Customer Service Team Leader) - Lynbrook, Long Island Company: Pitney Bowes Location: Lynbrook, NY Description: Your interest in Pitney Bowes Management Services (PBMS) shows youre ready for an exciting, challenging career.PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a companys mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.Whats the result? PBMS lets customers focus on growing their businesses while our teams support their operation.At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.Key responsibilities include:· Coordinate work forCustomer Service Associates (Mailroom Associate)/Receptionist· Run mailing equipment· Sort mail and parcels· Shipping and receiving· Backfill the receptionist· Administrative services/processing large volume reports using excel· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and reworkWith the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Job Title: Customer Service Manager The Fountainhead Group, Inc. Company: New York's Job Exchange Location: New York Mills, NY Description: Customer Service Manager Register to View The Fountainhead Group, Inc. Job Description NY0933059. Customer Service Manager needed for the Fountainhead Group, New York Mills, NY. Individual will manage customer service department in order to provide 100% customer satisfaction. Qualified candidates must have a minimum of five years experience as a customer service manager. Minimum of an Associate's Degree in a business discipline is required. Must have excellent phone skills, above average computer skills, and be able to resolve conflicts in a professional manner. Hours: 8:00 am-5:00 pm, Monday-Friday, with overtime as needed. Qualified candidate must be a people person. Salary discussed; Benefits available. EEO/AAE Apply by e-mail ONLY: Register to View Job Benefits Dental Insurance Health Insurance Holidays 401K / Retirement Plan Vacation Job Summary State Job ID: NY0933059 Job Title: Customer Service Manager Company: The Fountainhead Group, Inc. Location: US - NY, New York Mills, 13417 AJE Reference Number: 529639278 Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: Associates Degree Required Degree/ Formal Training: Minimum of an Associates Degree Required Licenses/ Certificates : not provided Experience: 60 months Company Homepage: not provided More Information

Job Title: Manager of Customer Services (Consumer Facing Website Company) Flat World Knowledge Company: New York's Job Exchange Location: White Plains, NY Description: Manager of Customer Services (Consumer Facing Website Company) Register to View Flat World Knowledge Job Description Manager of Customer Services About Flat World Knowledge Flat World Knowledge is a privately held internet start-up company that publishes ?open? online textbooks for the higher education market. Our textbooks are written by the world?s leading subject matter experts, are peer-reviewed and professionally edited. Educators have the freedom to use the books as-is or to customize them to their own unique classroom requirements. Students can access the books for free online, or purchase alternatives formats in print, audio and/or download formats - all at a fraction of the cost of traditional textbooks. This position will report to the Chief Operating Officer and work closely with Sales and Marketing. Job Responsibilities: ? Responsible for overall relationship, satisfaction and renewal of Flat World Knowledge?s customer base - faculty, students and bookstores. ? Create a Customer Support Representative training and Quality assurance program. ? Establish and monitor a department budget (costs and headcount) and service levels. ? Hire and manage a team of Customer Support representatives. ? Develop self-service programs (via the web and/or IVR) that reduce costs and improve quality. ? Develop faculty training programs that promote the customization of FWK textbooks. ? Develop, implement and monitor results of customer satisfaction surveys. Requirements/Experience: ? BA/BS Degree. ? Minimum 3 - 5 years experience in Account Management or Customer/Client Support role in consumer facing internet company.? Strong customer service orientation. ? Experience managing a team. ? Solid understanding of technology and the web. ? Past experience working with faculty and or the higher education market a HUGE PLUS. ? Excellent communication and problem solving ability are a must. ? Must be able to work independently on projects in a very fast paced environment. This full-time on-site position will be located in our corporate office in Westchester, NY. Relocation is not provided. To apply please send resume to tech- Register to View A benefit package may or may not be available. Request specific information from the employer. Job Summary Company Job ID: JRP2Z0DAUS0 Job Title: Manager of Customer Services (Consumer Facing Website Company) Company: Flat World Knowledge Location: US - NY, White Plains, 10601 AJE Reference Number: 529392691 Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: Bachelors Degree Required Degree/ Formal Training: not provided Required Licenses/ Certificates : not provided Experience: not provided Company Homepage: not provided More Information

Job Title: Customer Service Supervisor Company: Location: New York City, NY Description: Brooklyn based, dynamic E-commerce Company is looking for a motivated & experienced Customer Service Supervisor. Requirements: ? Fluent and clear-spoken English. ? General computer skills; MS Office; familiar with using web based applications and tools. ? 3+ years of customer service experience, with 1+ years in a supervisory role; ? OR 5+ years of wide-ranging customer service experience, with demonstrated positive influence on process refinement and customer satisfaction. ? Demonstrated experience resolving customer issues/complaints with positive outcomes. ? Experience working with external vendors regarding order/shipping issues. ? Experience in producing management reports. ? Some weekends required. Additional Characteristics of a Successful Candidate: ? Clear and effective written and verbal communication skills. ? Good problem solving skills; including knowing when to escalate to mgmt. ? Diplomatic/tactful: can handle issues in the best interest of both customer and company. ? Highly motivated self-starter with a positive attitude; constantly looks for ways to improve the department and makes suggestions. Responsibilities: ? Works to ensure high levels of customer satisfaction and repeat business, while also keeping an eye towards cost savings and waste. ? Schedules/supervises staff to ensure proper coverage and service delivery through all customer channels: phone, email, Instant Messaging. ? Expertly performs functions of Customer Service Reps as needed (short-staffed/heavy call volume) to ensure proper service levels. ? Supervises staff to ensure defined processes are followed; reviews processes periodically and informs management of process failures, and makes recommendations for refinements or new processes. ? Works on projects as needed; either representing customer service or functioning as a general project resource. ? Performs necessary tasks/functions as defined by other departments (i.e Accounting/Operations), when such functions must occur in the customer service area. ? Assists other departments as needed. $15/hr - 90 days temp/probationary. Full time employees earn commissions and other incentives. This position has high growth potential based on the individual?s success, as well as the company?s performance. No calls. Please type ?Customer Service Supervisor? in the subject line and email resume to: Register to View Due to time constraints and the volume of applicants, we will only respond to submissions that meet our requirements. Thank You.

Job Title: Center Customer Service Coord Company: FedEx Location: New York, NY Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44364JobTitle: Center Customer Service Coord