J Calleiro Location: Spotswood, NJ 08884 ... stomer experience. A respected professional with outstanding communication and team building skills. A well organized individual with over 15 years of experience in Customer Service.Exercise exceptional judgment and supervisory skills.Major strengths in research, problem solving, customer interactions and escalations.Prof icient in follow up and follow through.A dynamic ability to maintain strong internal relationships in order to improve processes and procedures.A dedicated professional with a strong commitment to success and providing first class customer service.Professi onal ExperienceIntern ational Technidyne Corporation, 2006-2009 Piscataway, NJCustomer Service Supervisor - Internat ...
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A Goldberg Location: Freehold, NJ 07728 ... been a consistent value added provided to the customers I work with. Professional Experience Manager, Dealer Service & Support 2/2006 - 7/2009Oki Data Americas, Mount Laurel, New JerseySuccessful ly managed critical network hardware/softwar e support issues encountered by Dealers & End Users achieving credible lasting customer relationships. Delivered objective assessment of customer service/support issues clarifying the obvious and providing detail to that which was not so obvious.Establis hed credibility with Internal (Sales) & External (Dealers) customers by promoting consistent communications of Oki Data's ability to provide benchmark customer support.Improved an ...
95 hits
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S Beacht Location: Stewartsville, NJ 08886 ... roup Sales, Hunterdon Hills Playhouse, Hampton, NJ present *Researched new clientele for dinner theater market, contacted previous clientele, solicited and processed group sales. Update reservation data as changes occur, constantly monitoring information to ensure a satisfactory dinner theater experience, via use of internet, e-mail, phone and written contact with clients. 11/98 to Receptionist/Tra vel Consultant, AAA Vacation Store, Bridgewater, NJ 4/01 *Provided travel advice, information, and literature to members in person and on the phone *Processed new mem ...
93 hits
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J Dukes Location: WEST Orange, NJ 07052 ... nal interactionsAdep tness in project management skills showing keen attention to detail Recipient of the 2006 Business Excellence AwardProficient with MS Word, MS Excel, AS 400, lotus Notes and Outlooks EXPERIENCE May 2008 - March 2009 KELLY SERVICES Collections Specialist - RicohContact a minimum of 80 clients per dayProcess payments Served as a team member for projects and programs within a defined area of responsibilityCa ll Center/Fulfillme nt/Kiosk Manager - Amber Alert Managed a 10 plus seat inbound call centerEnsured proper recruitment, training and staffing Monitored employee performance standardsReviewe d daily activities of Kiosk centers at 3 locations September 2006 - Jan ...
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S Oconnor Location: Maple Shade, NJ 08052 ... include office management such as ensuring positive client relations, keeping staff up-to-date with coverage and rate changes, ensure support staff is trained accordingly, problem solving, coaching, weekly agency conference calls, agency audits for compliance issues, daily deposits, payroll and many other daily activities. Also responsible for production quotas (writing Automobile, Property, Umbrella, Life, Boat, Motorcycle, Flood, Claims Handling and Commercial Insurance), Marketing renewals as well as servicing which entails communication with clients ultimately ensuring client satisfaction. Being familiar with markets products and appetite so the client is placed accordingly. Pursuing ...
89 hits
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J Patrisso Location: Wallington, NJ 07057 ... ional working with statistics regarding Purchase, Sales, Inventory and Customer Demands, Strong SAP Material Requirement Planning (MRP) and SAP Enterprise Resource Planning (ERP) background working within SAP R/3 environment. Key strengths include: excellent organizational skills, ability to learn new systems/processe s, creativity and focus on effectively achieving results. .SKILLSMicrosoft Office - Excel, Word, Access, PowerPoint, Outlook, Lotus Notes, SAP I2 R/3 System, Demand Planning, BW Reporting, SAP (APO), SAP (POS), EDI, AS400 System, PCAST Reporting, QuickBooks, Peachtree, Type 70 WPM, DictaphoneEXPERI ENCEALCAN BALTEK, NORTHVALE, NJ 5/08-4/09 Customer Service SAP R/3 E ...
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S Mogar Location: Gibbstown, NJ 08027 ... l skills and experience working with numerous departments, including all levels of management. Highly motivated individual possessing strong multi-tasking, prioritizing and critical thinking skills. EXPERIENCEAetna Inc., Blue Bell, PA 1998 - September 2008Senior Telecommunicatio ns Engineer 2002 - September 2008Responsible for consulting, designing, and supporting call center operations for 38 business areas with 2000+ agents. Implement and maintain all call center related programming in 7 Avaya G3r and S8710 PBXs. Order AT&T provisioning and routing needs to support business call routing requirements. Design and administer call routing scripts in Cisco ...
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G Biondi Location: Clifton, NJ 07013 ... have 25 years experience in the servicing field and a strong management track record in organizing a department. My background has been strongly related to CLIENT SATISFACTION and QUALITY SERVICE to the customer, with expertise in management positions in Call Center/Customer Service and Training Departments. I enjoy achieving new goals and creating a teamwork concept to satisfy the customer.I would welcome the opportunity to discuss my qualifications in more detail and look forward to hearing from you. Home-(973) 472-2957. Sincerely yours, ...
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E McMillan Johnson Location: Irvington, NJ 07111 ... t Effective communicator with strong problem resolution and time management skills Demonstrate a high degree of resourcefulness and initiative in fulfillment of tasks Continually strive to expand and improve personal knowledge in all assigned areas Research market and industry information and accurately interpret data and trends Expand industry knowledge in investment banking and promote ideas and best practices Exercise a highly professional, courteous, and cooperative approach to all assigned tasks Experience SunGard Investment Systems LLC (Portfolio Management)1979- 2008 Client Support Analysis 1999-2008 Responsible for system and product support ...
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K Mcleod Location: Branchburg, NJ 08876 ... ntric PROFESSIONAL SUMMARY Results-driven professional with experience managing multiple projects simultaneously. Proven ability to develop and implement customer service plans to improve customer relationships and increase satisfaction. Passionate about quality customer service. Strong general management qualifications in personnel scheduling, quality control, project development, project management and human resources. Excellent ability to train, develop and retain loyal employees. PROFESSIONAL EXPERIENCE GEMOLOGICAL INSTITUTE OF AMERICA, New York, NY 2007 - 2009 Manager of Client Services · Managed 5 supervisors and staff of 42 reps in customer service, gemological services, a ...
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