Customer Service Manager Jobs in New Jersey

Job Title: Call Center Manager Company: Emcon Associates, Inc. Location: Brick, NJ Description: Company Overview: Emcon Associates, Inc., headquartered in Ocean County, NJ, is an industry leader in managed facility services, repairs and maintenance. Emcon has been in existence for over two decades and has been selected as one of the fastest growing privately owned companies in Ocean County. Are you a motivated leader that can help support our continued growth? Position Description Summary: We are seeking an exceptional individual to lead the service delivery of our organization. This position reports directly to the General Manager of Operations. Functional responsibilities includes customer and employee operational service delivery in support of the company revenue as well as delivering outstanding service, ensuring customer loyalty and supervising all call center operations as well as supporting the functions of sales, finance, vendor management and training. Functional Requirements Include: Management responsibilities include; first line management, supervisors and customer service personnel. Management of all customer commitments and implementation activities including proper resource allocation as well as customer financial management. Ensures that all policies, procedures and methodologies are applied on a uniform and consistent basis. Proactively places management systems and monitors active projects for potential issues, policy/guideline compliance, profitability, client and vendor relations. Manage client escalations as necessary. Establish operational audit procedures that ensure customer and vendor service level agreements are meeting compliance targets. Support business development pursuits as necessary. Engage with existing customers to recommend potential opportunities for additional business. Experience in designing overall change management methodology, including communication plans, tools needed to streamline and improve change process, impact assessment, training, metrics, etc. Requirements: 5+ years of progressive management experience Customer Service experience in a service center environment is a must. Outstanding interpersonal skills with direct reports, peers, and superiors Management and Development of large staff (50+), including coaching, counseling and disciplining employees; communicating job expectations; planning, monitoring, appraising and reviewing job contributions, enforcing company's policies, procedures and culture. Project Management experience in a complex environment is beneficial. Relevant external client relationship management for issue escalation Bachelors degree required, representative work experience acceptable, MBA preferred. If you wish to be considered for this opportunity, e-mail your resume with salary requirements to our Human Resource Department at Register to View or fax to Register to View . Please include "Call Center Manager" in the subject line.

Job Title: Customer Service Supervisor Company: New Century Transportation Location: Westampton, NJ Description: The primary objective of a Customer Service Supervisor is to assist in the supervision of the customer service team and participate in maintaining outstanding customer service. Assisting in overseeing team performance, and monitoring performance objectives, providing and coordinating staff training and being a team player to help accomplish goals. Assisting in the development of the team work plan by participating in assigning work activities, projects, programs, monitoring work flow, implementing policies and procedures, and reviewing and evaluating work methods and procedures are secondary objectives. Supervises Customer Service Reps and other support staff as assigned. Makes recommendations to Customer Service policies and procedures. Instructs and trains personnel in customer service practices and techniques. Prepares special reports as required. Maintain a fair, consistent set of standards as they apply to staff. Execute excellent troubleshooting, listening and problem solving skills. Accept assignments with open, cooperative, positive and team-oriented attitude. Demonstrate effective oral and written communications with customers, department personnel and other company staff. Confer with Customer Service Reps to research customer problems and find solutions. Promote and ensure that the customer service delivered is of the highest quality. Maintain regular and punctual attendance. Able to react to change productively and handle other essential tasks as assigned. Job Requirements:High School Education or Equivalent, Minimum 5 years Customer Service Experience in Transportation Industry. 3-5 years Supervisory Experience, Previous experience in training others desirable. Typing skills,  Excellent computer skills, PC, & Internet. Professional Phone Manner, Ability to adjust priorities and manage time wisely in fast paced environment. Ability to provide outstanding customer service. Ability to exercise sound judgment in decision making. While performing the duties of this job, the employee is required to sit for long periods of time, use hands and fingers, reach with hands and arms for phone or computer work and talk or hear for extended periods while on the telephone. Specific vision abilities required by this job include close vision, and the ability to adjust focus for close computer work. Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor.  All requirements are subject to possible modification.  Click Here To Apply http://nctrans.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=368&site_id=35

Job Title: Project Manager - Call Center - Mt. Laurel, NJ Company: TD Bank Location: Burlington, NJ Description: Description Summary: Provides leadership and guidance to project-related staff and business lines. Effectively manages project resources in coordination of competing priorities. Executes project management deliverables within budget, working with staff and business partners to develop content of those deliverables. Job Description: * Ensures all project dependencies and risks are identified and managed effectively, ensuring each process step of the project is examined to determine the correct approach based on the demand of the situation. Negotiates and issues project documentation to the project sponsor and involved stakeholders. Recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible * Identifies areas for improvement and reengineering, and proactively creates forward-looking solutions. Champions a culture of change management to ensure business standards are embraced by staff and business partners. Ensures systems and processes are utilized to the greatest capacity * Utilizes the Company business project management model as appropriate to manage high visibility, Company-wide projects as appropriate * Successfully manages all communications to key stakeholders and ensures they are aware of significant changes to project status in a timely manner. Ensures all Employees understand the readiness process and facilitates readiness sessions for implementation * Develops strong relationships with business partners and technology, and communicates regularly on project status, successes, and issues. * Prepares management reports to summarize the status of projects and work activities. Initiates project evaluation effectiveness post-implementation. Documents findings and incorporates changes into future project plans * Understands the Bank's Customer Service Strategy Considers the impact of their decisions on the well-being of TD, its Customers, and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW! at every opportunity * Coordinates the sharing of information, skills, and knowledge among Employees * Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives * Facilitates change through positive reinforcement of milestones and successes, escalating key issues to more senior management as necessary * Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other lines of business * Provides leadership and guidance to project-related staff and/or business lines in support of a project portfolio Requirements: * 2-4 years degree or equivalent experience * 2-4 years Call Center experience required * Excellent communication, problem-solving, and decision-making skills, with ability to effectively communicate with all levels of the organization * Strong knowledge of Call Center operations * Demonstrated ability to build strong collaborative business and technology relationships * Proven ability to manage multiple competing priorities, making sound business decisions * Self-driven with excellent problem-solving skills, so decisions benefit Customer experience *Knowledge of Cisco telephony and Interactive Voice Response IVR systems *Knowledge of Software Development Life Cycle SDLC * Detail-oriented and have well-developed organizational skills * Individual must have exceptional interpersonal skills, be highly discreet, and have ability to maintain confidentiality must be flexible and a self-started with high degree of initiative and motivation * Strong partner-management skills * Proven record of providing excellent internal and external Customer service * Frequent travel required, often on short notice * Required to carry a notification device and respond to notifications outside of normal business hours

Job Title: Customer Service Supervisor Company: Company Confidential Location: Thorofare, NJ Description: Customer Service Immediate opportunities available for a Customer Service Supervisor and Customer  Service  Representative at our S. Jersey location. Duties and qualifications include: CUSTOMER SERVICE SUPERVISOR:The Supervisor is responsible for leading a group of Customer Service Representatives in receiving and processing of customer orders, handling the orders of large key accounts, and dealing with escalated customer problems. Must have previous supervisory experience and 5+ years customer service experience, strong communication and multi-tasking skills and proficient in MS Office.  Experience in manufacturing  environment is a must. CUSTOMER SERVICE REPRESENTATIVE:The Customer Service Representative is the primary contact with internal and external customers to place orders, check on order status and resolve problems. Duties include:Receive and process customer orders via phone, mail, fax, email, etc.Provide pricing and delivery informationExpidite shipments Processing of credits and debits Must have 3-5 years customer service experience. Strong verbal and written communication skills, organizational skills, ability to multi-task and manage time effectively. Experience in a manufacturing environment is preferred.For immediate consideration, please send resume with salary requirements to:  Register to View

Job Title: Call Center Manager Company: Staffmark Location: Piscataway, NJ Description: Call Center Manager to 50KMinimum 5 year experience as a Call Center Manager. Must have demonstrated ability to lead a team of up to 20 Call Center Rep's. Mentor and create goals as well as facilitating on-going training and development. Coaching and counsling as required.   About Staffmark For more information about Staffmark, please visit our website: www.staffmark.com. Staffmark is an Equal Opportunity Employer.

Job Title: Call Center Manager Company: Winston Staffing Services Location: Cranford, NJ Description: Growing Call Center seeking an experienced Manager for NY/NJ clientele. Eager, ambitious, bright, energetic. Home improvement industry experience a major plus. MUST HAVE INBOUND/OUTBOUND CALL CENTER MANAGEMENT EXPERIENCE. Must be flexible to work various hours, Call Center open 24/7. Salary - $45-50k

Job Title: Call Center Manager Company: ARI Location: Maple Shade, NJ Description: CALL CENTER MANAGERAbout the JobWe are searching for a strategic thinker with a strong tactical background to fill the role of Call Center Manager.  The successful candidate will be a proven leader and bring extensive experience in managing multi-site call center operations. Reporting to the VP of Operations, the Call Center Manager will ensure superior customer service by developing, implementing, and monitoring processes, policies, and procedures to ensure that maximum efficiencies from all staff are gained. Additionally, the candidate must possess experience resolving client dissatisfaction, overseeing processes for maximizing customer retention, and implementing strategic plans for improved performance. The Call Center Manager will work closely with the VP of Operations to meet and maintain key performance indicators including overseeing the operations budget and expenditures, in accordance with organizational strategic goals.    Requirements5 + years progressive experience in call center management in a multi-site, multi-state environment. Experience managing a large operational workforce (minimum 300+ seat in-bound call center)Bachelors degree in relevant field required. Master’s degree in Business Administration or related field strongly preferred.Advanced leadership skills driven by values that support the objectives of the company.Excellent verbal, written and interpersonal communication skills; the ability to effectively communicate with all levels of employees.Strong service orientation and the ability to persuade and negotiate effective business solutions.Intermediate to advanced skills in Microsoft Word, Excel and PowerPoint and excellent platform skills.Excellent understanding of call center technologies available such as CTI, IVR, ACD and customer tracking systems.Must possess high standards of personal integrity.Understands budgeting and financial analysis as it relates to operations, and the ability to balance related costs with the benefits to the company.Exposure to fleet management industry and understanding of fleet management services is preferred.  1100 employees strong, with revenues exceeding $1 billion and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, ARI offers growth opportunities that precious few companies can match.  Benefits include competitive pay and bonus, health, dental, and life insurance, tuition reimbursement, 401(k), pension and much more. If you’re a highly motivated team player, please email your resume and salary history to zabdel- Register to View . A R IAUTOMOTIVE RESOURCES INTERNATIONALA subsidiary of Holman Enterpriseswww.arifleet.com   Keywords: customer service

Job Title: Client Services Manager for Home Care Office Company: Bayada Nurses Location: Pleasantville, NJ Description: Client Services Manager for Home Care OfficeWe’re Bayada Nurses—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.Client Services Managers at Bayada Nurses lead field staff in providing superior customer service and quality home care. Focused on delivery and coordination of client services, you’ll manage your caseload while proactively growing it through long-term relationship building with clients, referral sources, payors and community organizations. With responsibility for building your team and managing emergent scheduling issues, you’ll recruit similarly minded, qualified staff while developing strong, communicative relationships with them. In addition, you’ll maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.) while partnering with Clinical Managers to provide supervision and support to field employees.* four year college degree (prior health care, home care and recruiting experience preferred)* prior supervisory experience* demonstrated record of successfully taking on increased responsibility (goal achievement)* ambition to grow and advance beyond current position* strong interpersonal, PC and communication skills (including solid phone marketing & data entry ability)* bilingual in Spanish and English a plus With more than 140 offices in 18 states, the people of Bayada Nurses grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you’ll feel the difference higher standards make. To learn more about this opportunity and to apply online, click "apply for this position online" below, or visit us at jobs.bayada.com. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -875

Job Title: Customer Service Manager Company: North Jersey Truck Center Location: Saddle Brook, NJ Description: CUSTOMER SERVICE MANAGER Extremely successful heavy duty truck dealership in Northern NJ seeks an energetic, creative sales and customer service expert to manage expanding Service Dept. due to additional Sprinter franchise. Job Description: Establish a strategic plan to grown the Service Dept. business Develop a strong and profitable customer base through exceptional customer service and communication. Create a performance monitoring system Responsibilities:Increase Service Department sales by Developing an efficient, innovative and pro-active service process to create a high level of customer satisfaction. Track current sales and marketing to measure growth and levels of profitability Analyze current customer base and current levels of satisfaction. Analyze competition Create a data base of target service customers as well as a marketing plan Review service work Required Skills:Excellent communication skills High level of professionalism Enjoy fast-paced environment Strong computer skills Team player Strong vehicle mechanical and electrical understanding High performance standards Send resume along with salary requirements.

Job Title: Customer Service and Call Center Manager Company: Semprae Laboratories Location: Saddle Brook, NJ Description: Semprae Laboratories markets women’s sexual health and well-being products that will be primarily available through direct sales and online, with some retail (Wal-Mart, Target) and etail distribution.   We are seeking an experienced, Customer Service Manager (CSM) who will be a key player in executing our aggressive Customer Service Plan.  As a membership based program Semprae is committed to our customers and expect that our new CSM will help bring even more value to our customers’ memberships.  As a valued member of our team, the CSM will have a direct impact on service and sales by maximizing internal and external customer satisfaction. We are looking for a Manager with the following traits:·         Problem solver – looks for solutions·         Team player – focused on your role but always willing to help others ·         Get it done on time, within budget – comfortable with 80/20 decision making·         Flexible, entrepreneurial –  comfortable in start-up environment, hands-on·         Data driven – use number to drive Semprae business·         Comfortable with Semprae speed – fast paced environment·         Takes ownership – Zestra® customers are your customers·         High integrity – TRUST DUTIES:·         Build and Manage team of Customer Service Representatives (CSR) in a new Call Center environment for product and membership program inquiries, while providing excellent customer care.  (Call Center is currently outsourced – the CSM will be instrumental in bringing it in-house).·         Hire and develop CSRs to meet service levels and business requirements with superb telephone and communication skills, ability to learn, and desire to exceed customer expectations to include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.·         Comfortable with the topic to help CSR’s to get comfortable speaking to consumers about female sexual satisfaction·         Manage Customer Service Reps (CSRs) on real-time basis to meet defined performance targets and to ensure Zestra®’s customers’ needs are met and exceeded, creating and maintaining a healthy, positive and motivating work environment by consistently demonstrating and communicating Zestra®’s mission and values.·         Create call center guidelines including policies and procedures, daily scheduling, customer retention goals and customer satisfaction levels to drive continual gains in productivity and customer satisfaction. ·         Work with the Management Team to ensure the highest level of customer retention and loyalty, providing feedback to the Management Team as to how Semprae can improve its customer retention.·         Direct the on-going development and relevance of a Solutions Knowledge Base to enable customer self-service and auto-email response to incoming inquiries.·         Create a complete reporting process for all customer care metrics by implementing a call management and incident tracking system that uses metrics-based Customer Support operations management to ensure quality handling of all Customer Service issues·         Propose and develop alternative solutions to customer inquiries to help the company bottom line while not causing any drop in customer satisfaction.·         Improve processes for incoming call routing, escalation of customer issues and complaints.·         Resource planning based on analytical forecast of call volumes, response times, and time-to-resolution.·         Train CSRs to resolve customer complaints and problems to the satisfaction of the customer and strive drive for first call resolution·         Identify call center process improvements through escalations and floor observation to achieve quality, calls per sub and call center cost goals.·         Employ and measure continuous improvement programs. REQUIREMENTS:·         Ideal candidate will have Call Center Customer Service Leadership experience with a minimum of 3 years of supervisory responsibility and have knowledge of call center technology and telephony.·         Bachelors Degree in Business, Communications or related field (or equivalent experience)·         High energy individual who understands what it takes to drive customer loyalty and enjoys working in a start-up environment·         Has strong interpersonal, communications, analytical skills·         Must have very strong Microsoft Office and technology background. ·         Excellent customer service skills, with proven track record of achieving high customer satisfaction and loyalty.·         Experience leveraging Web-based technologies to scale the Contact Center, such as Live Chat, solutions knowledge base, Web-based training, Idea Exchange (blogs, discussion boards), etc.·         Excellent coaching skills to groom entry-level hires. COMPENSATION:·         Competitive salary based on experience ·         No relocation assistance offered for this position·         Annual Cash Incentive Plan ·         Medical, Dental, Life Insurance ·         401K ·         Paid Time Off ·         Long Term Disability  We are proud to be an EEO employer M/F/D/V.