Customer Service Manager Jobs in New Hampshire

Job Title: Customer Service Supervisor Company: Location: Bedford, NH Description: We are currently seeking a Cable Television Call Center Supervisor a minimum of 3 years experience in an Inbound/Outbound Cable Television environment. Assist in management of the call center reps, including, but not limited to, monitoring, answering questions, responding to client emails, daily, weekly and monthly reporting for the company and its clients. Assist in all day to day operations of the call center. Interested candidates please e-mail or fax your resume.

Job Title: Center Customer Service Coord Company: FedEx Location: Bedford, NH Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-45006JobTitle: Center Customer Service Coord

Job Title: Customer Service Manager - Consumer Direct Company: Cole Haan Location: Greenland, NH Description: Customer Service Manager - Consumer DirectDescriptionPlan and manage the organization and the procedures to support communication, order management and order fulfillment for the Cole Haan.com and Cole Haan Retail channel. Play a leadership role in cross functional operations projects that support the customer order fulfillment process Drive for results: Manage recruiting practices and staff development programs to elevate bench strength. Plan and organize order processing, allocation and customer contact work flow for maximum efficiency. Anticipate and react with agility to unexpected changes in the business cycle. Manage team strength and procedural flexibility by supporting lean thinking. Routinely plan and look forward to maximize inventory and order fulfillment. Drive order processing and customer communication project management from the planning stage to after action review. Contribute to the creation of a culture obsessed with service that is delivered creatively and individually. Measure key indicators and use results to drive process improvements: Order fulfillment, order administration, call and email response rates, quality of call and email response monitoring. Create and use measures as leverage to initiate cross functional teams for process improvement design. Lead the customer service team: Be a role model by effectively communicating a thorough knowledge of the .com and retail business. Be a resource for staff development - communication and analysis skills; critical assessment skills. Encourage contribution in a thinking and educating environment. Inspire results through clear statement of goals, execution planning and adherence to deadlines and post action reviews. Know the business: Develop strong relationships with sales, finance, marketing, logistics. Understand the impact on the business from a broad and global perspective - current events, socio economic and environmental factors. Ensure the Customer is represented within Cole Haan supply chain operations by routine and articulate representation of customer requirements. Establish efficient administrative practices: write and conduct reviews; periodic success profile review; recommendation for infrastructure changes; budget preparation; staff scheduling. Establish strong working relationships with Cole Haan.com and Retail sales and operations management to ensure order fulfillment and customer communication practices support the business direction. Work within supply chain operations to integrate order management practices. Stay in tune with changing market conditions, economic influences and Cole Haan market strategies. Proven ability to lead, coach and mentor staff, experience conducting performance appraisal and delivering coaching, supervisory skills. Demonstrated ability to think critically and analytically, proven ability to organize and clearly communicate thoughts and ideas, strong written and verbal communication skills. Ability to plan and execute.QualificationsPlan and manage the organization and the procedures to support communication, order management and order fulfillment for the Cole Haan.com and Cole Haan Retail channel. Play a leadership role in cross functional operations projects that support the customer order fulfillment process Drive for results: Manage recruiting practices and staff development programs to elevate bench strength. Plan and organize order processing, allocation and customer contact work flow for maximum efficiency. Anticipate and react with agility to unexpected changes in the business cycle. Manage team strength and procedural flexibility by supporting lean thinking. Routinely plan and look forward to maximize inventory and order fulfillment. Drive order processing and customer communication project management from the planning stage to after action review. Measure key indicators and use results to drive process improvements: Order fulfillment, order administration, call and email response rates, quality of call and email response monitoring. Create and use measures as leverage to initiate cross functional teams for process improvement design. Lead the customer service team: Be a role model by effectively communicating a thorough knowledge of the .com and retail business. Be a resource for staff development - communication and analysis skills; critical assessment skills. Encourage contribution in a thinking and educating environment. Inspire results through clear statement of goals, execution planning and adherence to deadlines and post action reviews. Know the business: Develop strong relationships with sales, finance, marketing, logistics. Understand the impact on the business from a broad and global perspective - current events, socio economic and environmental factors. Ensure the Customer is represented within Cole Haan supply chain operations by routine and articulate representation of customer requirements. Establish efficient administrative practices: write and conduct reviews; periodic success profile review; recommendation for infrastructure changes; budget preparation; staff scheduling. Establish strong working relationships with Cole Haan.com and Retail sales and operations management to ensure order fulfillment and customer communication practices support the business direction. Work within supply chain operations to integrate order management practices. Stay in tune with changing market conditions, economic influences and Cole Haan market strategies. Proven ability to lead, coach and mentor staff, experience conducting performance appraisal and delivering coaching, supervisory skills. Demonstrated ability to think critically and analytically, proven ability to organize and clearly communicate thoughts and ideas, strong written and verbal communication skills. Ability to plan and execute.