A Robinson Location: North Las Vegas, NV 89030 ... ls in management. EDUCATION: 1999-2003 Palo Verde High School Las Vegas, NV *Diploma *Smart Grad I was involved in peer mediation where I helped other students resolve conflicts. QUALIFICATIONS: Have many years of experience in Customer Service. A hard worker, reliable, dependable, honest, and self motivated. EMPLOYMENT: 11/3/06 - Present Las Vegas, NV (702)799-2196 CCSD Special Education Teacher's Assistant Desert Pines H.S. *Help Students Learn *Customer Service *One on One Aid to students *Record Keeping 10/25/04 - 3/21/06 Las Vegas, NV (702)804-8437 Sallie Mae, WCC. (Collections for Student Loans) Collections/ Customer Service *Customer Service *Customer Retention *Collections *Bookke ...
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T Wright Location: Las Vegas, NV 89130 ... s experience) Customer Service (8 Years experience) Total years experience: 8 Years ---------------- ---------------- ---------------- ---------------- ---------------- Company Information Company Name: Your Vitamins Start Date: January 2004 Job Title: Lead/Vitamin Specialist End Date: Present Company Name: Encompass Telesevices Start Date: January 2001 Job Title: Supervisor End Date: January 2004 Company Name: First American Credco Start Date: January 1998 Job Title: Customer Service Rep III End Date: January 2001 Additional Skills And Qualifications [Edit] Managed Others: Yes (15 others) Languages Spoken: English Most recent wage: 38,000 USD per year Fel ...
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S Sell Location: LAS Vegas, NV 89121 ... r 34 years combined supervisory experience in customer service industry. Computer systems capability (Word, Excel and business specific programs) Cash Handling devices/procedur es, accounts receivable Loss prevention/Secur ity Administration (faxing, multi-line phone system, postage meter, card printer) Fingerprinting (Identix, state reporting, applications) Photography (Fargo I.D. systems) 2005-2007Nevada Power Co.Las Vegas, NV Customer Service Representative Multi-tasking (phone lines, computer systems) Customer concerns/complai nts/billing/tran sfers 2004-2005Sam’s ClubLas Vegas, NV Meat Cutter Product display/orderi ...
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B Coley Elliott Location: North Las Vegas, NV 89081 ... Services Representative 4/2005 - Present Wyndam Vacation Ownership, Summerlin, Nevada • Handling inbound and outbound calls investigated and resolved customer account discrepancies. Promote financial products for customer, administrative duties, taking payment for fees and educating customer on contract addendums. Documenting account and provided excellent customer service. Customer Service Supervisor 1/2005 - 3/2006 Wynn Las Vegas, Las Vegas, Nevada • Responsible for the Training of 80 pit clerks, Training on variety computer systems. Policies and Procedures, Schedules, Payroll, Inventory, and Complimentary, Daily Reports. Excel, Outlook Email. Customer Service Representative 5 ...
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L Ball Location: Las Vegas, NV 89118 ... and I take pride in going the best job I can do. Employment History: Employer: K&L Collectables Co-Owner Location: Las Vegas, NV. Duration: 2002-present. Sell online Auctions on a weekly basis. I create ads for the sales, put them all online, all correspondence with customers, send invoices, shipping and feedback. We have over 10.000 positive feedback for a 99.1% for the 8 years that we have been doing this.Employer: Encompass Teleservices Inc. Title: Operations Manager Location: Las Vegas, NV. Duration: 09/2002-06/2006 At ETI I started as an agent and worked my way into a Coach position shortly afterwards. I was a Coach for about a year and moved to the Assistant Operations Manager. ...
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W Berry Location: Las Vegas, NV 89149 ... il oriented B monitored 75 Customer Service Representatives and 35 Collection Representatives for customer contact quality in a call-center environment. Through positive counseling, quality scores exceeded business expectations. ! Computer proficient B designed monthly reports to track quality trends. Resulted in changes to training programs and additional refresher training to correct problem areas. ! Accomplished Team Leader/Superviso r experienced in quickly changing call-center environments. EXPERIENCE: Human Resources / Quality Assurance Manager Farheap Solutions (Premier Response) 2007 – 2009 Management of Human Resources and Quality Assurance departments for over ...
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G Barber Location: Henderson, NV 89015 ... d / Special Projects · Front line training, support and coaching for Customer Care specialists. Resolve high level escalations. Train newly hired Customer Care agents prior to production assignments. · Managed continuing education training. Created and delivered First Call Resolution training. Trained and provided implementation support for sView customer management system launch. Trainer Tech Refresher Training. Review of new hire curriculum led to inclusion of Blackberry, Fulfillment Desk Top and sView training to new hire curriculum. Reviewed and provided feedback on CDMA training and Business Done Right Training. · Knowledge Management System Improvement Project. Worked with speci ...
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R Pozorski Location: North Las Vegas, NV 89031 ... gicallys ophisticated leader with strong troubleshooting and problem-solving aptitude deploying processimproveme nts to ensure optimal customer satisfaction. Experience establishing call center environmentsand lowering staff turnover rates. Exceptional foresight to determine the appropriate technical applicationsto propel corporate objectives and provide tailored customer solutions. Personable team player with recordof success in training associates to advance organizational standards.CORE COMPETENCIES: Software Installation & Execution Customer Service Support Project Management Systems Strategy & Implementation ...
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B Semuta Location: Las Vegas, NV 89141 ... f call volume while always focusing on superb quality. Proven ability to communicate ideas and priorities effectively, to promote teamwork and achieve desired results.AREAS OF EXPERTISE? PROVEN SALESMANSHIP? EXCELLENT ORGANIZER? MOTIVATOR? MS OFFICE PROFICIENT ? SUPERB ORAL AND WITTEN COMMUNICATION? SELF-STARTERPROF ESSIONAL EXPERIENCECALL CENTER TRAINING SUPERVISOR Hilton Grand Vacations, Las Vegas, NV 2007-2009? Managed a team which made outbound sales calls ? Analysis of call quality findings including creating action plans for improvement? Set agendas for promotional functions to increase sales ? Worked directly with customers to ensure overall satisfaction with vacation purchase proc ...
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J Lafont Location: Las Vegas , NV 89120 ... in achieving set goals and objectives. I always and openly communicate with co-workers. I feel confident working with people of diversity, meaning co-workers and clientele. I have good interpersonal skills and etiquette. I always keep a positive attitude. Professional Experience: SALES PERSON Ed Roman, Las Vegas NV 4/06 to 9/06 Consistently ranked in top 5% of Salespeople Sales Consultant for private buyers and Collectors Provided Impeccable Customer Service SALES PERSON Apple Music Row, Portland OR 01/05 to 09/05 Consistently ranked in top 5% of Salespeople Provided Impeccable customer service Solved Problems for customers Account ...
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