Customer Service Manager Jobs in Nevada

Job Title: Test Center Manager/Customer Service Company: Location: Las Vegas, NV Description: Expand your career at Pearson VUE in our entry level Test Center Manager position for our Las Vegas location, 101 Convention Center Drive. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. APPLY: On-line at http://www.pearsoned.com/careers/. Select your state in the ?State? dropdown menu to locate the Test Center Manager posting in Las Vegas and follow the remaining prompts. Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. SCHEDULE REQUIREMENTS: *Ability to work 35-40 hours per week. *Must be available to work various shifts between the hours of 7am-9pm; various shifts scheduled Monday through Saturday. *Shifts are: 11am-5pm, 7am-2pm, 2pm-8pm/9pm, 7am-4pm. *Ability to work approximately 2 or more Saturdays per month from 7am to 4pm or 12pm-9pm. *During summer peak: some Sundays might be needed, and some shifts might go to 10pm. *Available to address operational problems when not at test center. 60% of daily tasks are Test Administrator responsibilities: *Performs on-time site opening and closing procedures. *Checks in examinees, verifies identification, and explains the exam process. *Monitors examinees while testing. *Maintains a secure testing environment. *Communicates with internal technical support to investigate and fix technical issues. *Strictly adheres to company policies using careful judgment. *Responsible for maintaining a professional and clean testing center with light housekeeping duties. 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. *Site staffing/hiring/retention/conflict resolution/scheduling. *Trains, develops and coaches staff. *First contact for facility issues. EDUCATION / EXPERIENCE *Two years plus of customer service experience preferred. *High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred. *Previous team lead/supervisory experience and testing environment experience preferred. *Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

Job Title: Customer Service Supervisor Company: Location: Las Vegas, NV Description: Multiple Positions Available New Internet Ecommerce Company is looking for individuals to fill several positions in its Las Vegas office. The company specializes in movie-related consumer products. The job positions available are as follows; ? Customer Service Supervisor ? Website and Graphic Designer ? Wholesale Sales ? eBay and Amazon Sales specialist ? Director of Marketing ? Social Networking and Blogs ? Picture Framing Specialists Please send your resume to Register to View

Job Title: Call Center-Customer Service Supervisor Company: Medco Health Solutions Location: Las Vegas, NV Description: SUMMARY OF RESPONSIBILITIES:•Coach and develop a team of 18-25 Customer Service Representatives•Establish an atmosphere that encourages teamwork and employee involvement•Manage attendance, schedule adherence, off-phone activities and other dimensions of CSR performance to identify and coach areas of opportunity•Investigate quality, efficiency, attrition and other issues to identify opportunities for improvement and implement action plans, if appropriate•Ability to provide detailed feedback on teams performance•Manage multiple priorities•Conduct phone monitoring of Customer Service Representatives and provide constructive feedback based on your observations•Lead team meetings, ensuring that all CSR’s are adequately informed of policy and procedural changes and provide a forum for CSR’s to provide input to the Management team•Assist in the CSR hiring process•All other responsibilities as assignedWe offer superior benefits which include: Medical/ Dental/ Vision/ Life Insurance/ 401(k) Vacation and Personal time/Tuition Reimbursement / Company provided pension plan. Only qualified candidates will be contacted. We are an Equal Opportunity Employer M/F/D/V

Job Title: Service Manager - Customer Service - Automobile Company: Location: Las Vegas, NV Description: Service Manager - Customer Service - Automobile JOB DESCRIPTION What you will need: - 5 years experience as a Service Manager in an automobile environment - Leadership and communications skills - At least an AA degree What you will be doing: - Taking over general management operations - Continuing high customer satisfaction while driving new traffic - Growing current income streams and introducing new ones - Coordinating and managing all installations, service calls and industrial projects - Participating in marketing efforts What's in it for you: - Competitive salary - Great benefits - Great work environment So, if you are a Service Manager with Customer Service and Automobile experience, please apply today! Required Skills Customer Service, Automobile, Service Manager, general manager, operations manager If you are a good fit for the Service Manager - Customer Service - Automobile position, and have a background that includes: Customer Service, Automobile, Service Manager, general manager, operations manager and you are interested in working the following job types: Customer Service, Admin, Clerical, Skilled Labor - Trades Within the following industries: Automotive - Motor Vehicles - Parts, Sales - Marketing, Electronics

Job Title: On-site Call Center Manager Company: Expedia, Inc Location: Las Vegas, NV Description: Expedia, Inc. is one of the largest and most innovative travel companies in the world with over $19B in annual gross travel bookings. As a global company, Expedia is number one or two in every market they serve, operating a portfolio of well recognized travel brands and providing a broad range of travel products to leisure and corporate travelers. Egencia, an Expedia, Inc, company is the world’s fifth largest corporate travel agency. Started in 2003, Egencia has revolutionized the corporate travel space with an award winning combination of online tools and traditional offline service. Egencia now operates a worldwide footprint in 10 countries covering North America, Europe and Asia. The primary purpose of this role is to run Egencia’s in-house call center in support of corporate travel clients in North America.  This position will lead a team of Corporate Travel Consultants based in our Las Vegas call center. They will have a deep understanding of all day to day operational activities at the center with a focus on delivering service that consistently achieves our Global Customer Service.  This position will drive individual Travel Consultant performance, working with the center supervisors, and be responsible for overall center performance. Position Description: • Create a motivating and energetic call center environment that allows the teams of Corporate Travel Consultants to do their best work.• Monitor daily service performance objectives, reporting and commenting on results and driving corrective actions when necessary.• Maintain a deep understanding of client service needs, proactively addressing any service gaps.• Maintain a long term and short term work force plan to address current client volume needs as well as execute a plan to prepare for longer term client volume needs.• Maintain a deep understanding of individual Travel Consultant skills, knowledge and experience, developing improvement and growth plans as necessary.• Influence the head office quality and training team on new training support needed, quality standards amendments etc to ensure Travel Consultants are supported effectively.• Establish and organize team procedures to ensure efficient operations and maximize employees’ performance.• Work to increase customer satisfaction in the center through employee roundtables, focus groups and sharing best practices with peers and management• Assist in the development, testing and communication of operational procedures to ensure quality and productivity standards are being met.• Monitor calls, queues, emails, website changes and communicate actions.• Handle escalated customer service calls and resolve them effectively. • Responsible for being the first line of management to effectively address any agency/center/customer concerns • Reinforce Egencia brand attributes within all Travel Consultant to client interactions.• Develop, implement and maintain methods for capturing, recording, categorizing, and reporting regular Traveler feedback through the Travel Consultant teams. • Maintain a call center environment that is always ‘client ready’ and host client visits to the center as necessary.• Contribute to GCS strategies and initiatives and be an active member of GCS leadership.Required Skills & Experience: • Education:  Bachelor’s degree• 3-5 years of Operations management in customer service preferably with travel industry experience• Ability to deal with ambiguity while maintaining poise and perspective• Previous leadership experience• Effective at building relationships at all levels within the center and creating allies partnerships, using them to building consensus and achieve results • Significant customer service skills and experience• Excellent interpersonal, communication and organizational skills are a must• Ability to work on multiple priorities simultaneously • Must work independently, be decisive, and exhibit good judgment• Must be able to maintain confidentiality• Must be patient, confident, calm and level-headed; able to maintain an even temper in times of adversity• Must understand and comply with all company and team rules, regulations, policies and procedures• Must be able to establish and maintain effective working relations at all levels• Must have strong working knowledge of one or more GDS systems; Microsoft Word, Excel, and internet

Job Title: Dispatch manager /Customer Service Company: Location: Las Vegas, NV Description: Looking for Dispatch Manager / customer support representatives to provide excellent customer service for a Fast Growing Local restaurant delivery service company. Flexible PM and weekend hours available. Our hiring requirements will include: *The ability to maintain a professional demeanor in a high call volume environment. *Minimum of high school diploma or GED, plus computer literate with a preferred typing speed of 30+ wpm *Familiarity with Windows-based PC programs - Outlook and the ability to navigate. *Minimum 1 year Customer Service experience preferred. *Excellent verbal and written communication skills needed. *Stable work history - references requested. In addition qualified applicants will need to be able to pass a nationwide Federal, State and County Background Check and a drug screening. Recent high school graduates or college students welcome to apply. This position is also great for those who want to earn a good part time income. We have a 3 steps interview process: Step 1: email interview Step 2: Phone interview Step 3: Face to face interview Perfer Female !!!!! We are looking to have someone with a pleasant personality, good organizational skills, ability to work on own, task orientated for completion, and multi- tasking is important Apply now by email to: Register to View

Job Title: Test Administrator Site Manager (customer service) Company: Location: Las Vegas, NV Description: Expand your career at Pearson VUE in our entry level Test Center Manager position for our Las Vegas location, 101 Convention Center Drive. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. APPLY: On-line at http://www.pearsoned.com/careers/. Select NV in the ?State? dropdown menu to locate the Test Center Manager posting in Las Vegas and follow the remaining prompts. Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. www.pearsoned.com/careers SCHEDULE REQUIREMENTS: *Ability to work 35-40 hours per week. *Must be available to work various shifts between the hours of 7am-9pm Monday through Saturday. *Shifts are: 11am-5pm, 7am-2pm, 2pm-8pm/9pm, 7am-4pm. *Ability to work approximately 2 or more Saturdays per month from 7am to 4pm or 12pm-9pm. *During summer peak some Sundays might be needed, and some shifts might go to 10pm. *Available to address operational problems when not at test center. EDUCATION / EXPERIENCE *Two years plus of customer service experience preferred. *Experience managing a small team. *Managing a mall office. *High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred. *Previous team lead/supervisory experience and testing environment experience preferred. *Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email. 60% of daily tasks are Test Administrator responsibilities: *Performs on-time site opening and closing procedures. *Checks in examinees, verifies identification, and explains the exam process. *Monitors examinees while testing. *Maintains a secure testing environment. *Communicates with internal technical support to investigate and fix technical issues. *Strictly adheres to company policies using careful judgment. *Responsible for maintaining a professional and clean testing center with light housekeeping duties. 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. *Site staffing/hiring/retention/conflict resolution/scheduling. *Trains, develops and coaches staff. *First contact for facility issues.

Job Title: Center Customer Service Coord Company: FedEx Location: Las Vegas, NV Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44909JobTitle: Center Customer Service Coord

Job Title: Call Center Supervisor Company: Location: Las Vegas, NV Description: Call Center Supervisor Tix4Tonight is looking for an experienced call center supervisor to supervise and lead a team of employees. Must have strong verbal and written communication skills and leadership ability. Skills & Qualifications: 3-5 years call center supervisory experience REQUIRED Must have strong attention to detail and be results oriented Able to demonstrate sound judgement and decision making skills Strong experience with various call center software High School Diploma (or GED or High School Equivalence Certificate) Company Benefits: ? Salary DOE ? Individual Health and Dental Benefits with no employee cost ? 401(k) with immediate eligibility with 4% employer match ? Vacation and Sick Leave ? Free Show Privileges ? Career Advancement Email resume to Register to View or fax Register to View . Please indicate in your cover letter the type of call center software you are familiar with. Tix4Tonight is a ticket broker for same day Las Vegas shows. We offer a wide range of entertainment, including a sold-out show program that offers high end, often sold-out shows at a discounted price. Tix4Tonight currently has 12 locations along the Las Vegas Strip and downtown at the Four Queens.