Customer Service Manager Jobs in Minnesota

Job Title: Account Manager, Customer Service - Coon Rapids, MN Company: UnitedHealth Group Location: Maple Grove, MN Description: OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.   If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.   By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.   Position Description: Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.   At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.Required Skills:Qualifications: High school diploma or equivalent 2-3 years account management, customer service experience with proven ability to exceed customer expectations, client service experience preferred Ability to respond to emails and voicemails in a professional and well written/spoken response Previous experience processing daily check / deposits for employer FSA plans is strongly preferred Ability to work flexible schedule rotating basis - 7 a.m. to 7 p.m. MS Office skills (Word and Excel) Power plus experience is a plus Ability to communicate effectively and clearly (phones, emails, formal written correspondence) Critical Thinking Skills     Experience working on a health account        Ability to work in a team environment Experience with billing and maintaining client billing schedules Organizational Skills - ability to meet deadlines and multitask            Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.  In addition, employees in certain positions are subject to random drug testing.

Job Title: Leasing Call Center Supervisor Company: Location: Minneapolis, MN Description: Real Estate Equities is a Residential Property Management Company headquartered in downtown St. Paul. We manage 2,400 apartment units and townhomes throughout the Twin Cities area and other regional markets. Our mission is to provide housing for quality living. We instill our mission in everything we do, and our reputation for integrity, service and concern for people is evident in all our relationships. Real Estate Equities has an immediate opening for a Leasing Call Center Supervisor to be based at our corporate office in downtown St. Paul. This position will coordinate and manage the Leasing Call Center department in order to meet the company goals. This is a full-time position, Monday-Friday 8:00am to 5:00pm, with some weekends. Job Duties & Responsibilities: *Manage the Leasing Call Center team members. *Lead the ongoing initiative for excellent customer service. *Assist in the call flow process to achieve the best sales results. *Contribute to successful customer relations with our rental communities. Skills & Experience: *Previous property management experience. *Excellent verbal and written communication skills. *Proficiency with Microsoft Outlook. *Must possess a positive and professional attitude with the ability to multi-task. *Bilingual in Spanish and/or Somali is desired. Our Comprehensive Compensation Package Includes: *Health, dental and vision insurance. *Life insurance and LTD/STD provided by the company. *401(k) with Safe Harbor matching contributions. *Employee Assistance Program.

Job Title: Technical Client Services Manager-Integration %26 Support Company: UnitedHealth Group Location: Minnetonka, MN Description: Job Description - Technical Client Services Manager-Integration & Support (321993) Job Description Technical Client Services Manager-Integration & Support-321993 Description Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix. We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services. As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group. The client services manager will focus on technical integration and support of customers into the suite of applications to support risk adjustment operations. The candidate will focus on technical deliver of new client implementations and supporting existing clients. The person in this position will have accountability for delivering projects for large and small clients, risk and issue management, status reporting and project communications. The person will be expected to build strong relationships with development and account management teams. Requirements: Project management 2-3 years Leadership 2-3 years managing people to include understanding demand and forecasting needs Client facing roles Multiple clients projects with project estimates, scheduling and general portfolio management Ability to develop and implement formal client engagement processes, best practices and standards Report and provide integration project and general client portfolio status Demonstrated ability to work with cross functional teams that include customer team members Manage people - 3 direct reports Excellent verbal and written communication skills Strong customer service skills Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. Qualifications Understanding of Oracle & SQL Server Healthcare Experience Experience in a consulting role or externally customer facing role Owns output at task level. Work is generally limited to own function. Sets priorities for the team to ensure task completion. Coordinates work activities with other supervisors. Develops plans to meet short-term objectives. Identifies and resolves operational problems using defined processes, expertise and judgment. Decisions are guided by policies, procedures and business plan. Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external). - Undergraduate degree or equivalent experience. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Job IT Systems Analysis Primary LocationUS-MN-Minnetonka Organization Technology Engineering Schedule Full-time Number of Openings 1

Job Title: Customer Service Supervisor - Fairview, Hopkins, Shakopee Company: Location: Minneapolis, mn Description: Roles/Responsibilities: This position is responsible for ensuring superb customer service to donors and customers. Additional duties include sharing the mission message with customers, communicating sales promotions/events to customers to maximize sales, ensuring customer concerns and complaints are handled to the customer?s satisfaction, and assuming manager-on-duty responsibilities as needed. Perform as a working supervisor, giving direction to workers while doing the same duties. Minimum Requirements: AA/AS degree OR five years of experience in a related field. At least 3 years of recent supervisory or management experience (including key holder responsibilities) in a retail environment with a POS system. Good supervisory, decision making and communication skills. Must be able to stand/twist/bend/reach for two-hour periods of time and be able to lift 35 pounds without assistance. Work schedule may include days, evenings, weekends and holidays. ORGANIZATION: Goodwill/Easter Seals ORGANIZATION SUMMARY: The mission of Goodwill/Easter Seals is to assist people with barriers to education, employment and independence in achieving their goals. We seek employees who want to make a difference and help others succeed through the power of work. As a full-service vocational and employment organization and a thrift retailer, we offer many career opportunities for people from diverse backgrounds. Our commitment to quality programs and services is tied directly to the quality of our staff. WEBSITE: www.goodwilleasterseals.org _______________________________________ ADDITIONAL INFORMATION: Goodwill/Easter Seals values a diverse work environment. AA/EOE DEADLINE: Open Until Filled HOW TO APPLY: Please apply online at www.goodwilleasterseals.org Salary/Wage: $10/hour Education: AA/AS degree or 5 years of experience in a related field Status: Full-time • Location: Fairview, Hopkins, Shakopee

Job Title: Technical Client Services Manager-Integration & Support-321993 Company: UnitedHealth Group Location: Minnetonka, MN Description: Job Category:Information TechnologyReference Code:321993Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Technical Client Services Manager-Integration & Support-321993UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionIngenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix. We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services. As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group. The client services manager will focus on technical integration and support of customers into the suite of applications to support risk adjustment operations. The candidate will focus on technical deliver of new client implementations and supporting existing clients. The person in this position will have accountability for delivering projects for large and small clients, risk and issue management, status reporting and project communications. The person will be expected to build strong relationships with development and account management teams. Requirements: Project management 2-3 years Leadership 2-3 years managing people to include understanding demand and forecasting needs Client facing roles Multiple clients projects with project estimates, scheduling and general portfolio management Ability to develop and implement formal client engagement processes, best practices and standards Report and provide integration project and general client portfolio status Demonstrated ability to work with cross functional teams that include customer team members Manage people - 3 direct reports Excellent verbal and written communication skills Strong customer service skills Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. Qualifications Understanding of Oracle & SQL Server Healthcare Experience Experience in a consulting role or externally customer facing role Owns output at task level. Work is generally limited to own function. Sets priorities for the team to ensure task completion. Coordinates work activities with other supervisors. Develops plans to meet short-term objectives. Identifies and resolves operational problems using defined processes, expertise and judgment. Decisions are guided by policies, procedures and business plan. Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external). - Undergraduate degree or equivalent experience. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Customer Service Supervisor Company: Cargill Location: Wayzata, MN Description: I Choose Opportunity.Whatever job youre looking for, you can probably find it at Cargill. Our diverse partnerships across a variety of industries mean countless career opportunities for you. Its your choice. Its your future. And you can make it happen at Cargill.The Customer Service Supervisor (CSS)is responsible for the overall relationship between Horizon Milling and its external customers post sale and representing the Customers perspective throughout the organization. The CSS is also responsible for the overall relationship between the Customer Service department and its internal customers.The Customer Service Supervisor is responsible for designing and leading the Customer Order Management processes for Horizon Milling that will drive and support BU service quality goals. This position has11 direct reports, which are located in our Minneapolis Customer Service Department. A large portion of the CSSs time is spent coaching, mentoring, and employee development while overseeing daily customer relationship management issues, process improvements, and collaboration with other areas involved in the customer order process.The CSS manages in a process-focused organization, using measurement, process methodology and teamwork to drive continuous improvement at all levels. This role also interacts strategically with other managers on the sales, marketing, supply chain, and operations team, focusing on process improvement, collaboration and innovation across functions to help develop and deliver distinctive value.The CSS creates and maintains the necessary processes for successful order fulfillment around product and facility knowledge, customer demand and insight, and systems/tools necessary to execute with both internal and external customers.Principal Accountabilities:30% - Direct and manage the daily business activities of the Customer Service Team across all aspects of internal and external customer interactions including order management, customer solutions, incident tracking and perfect order20% - Collaborate with other managers to ensure the order management process is successfully being implemented across the business unit. Maintain and update key processes within the Customer Service team - ensuring ongoing training and accountability for the team.25% - Lead all employee processes from hiring, performance reviews, developing and coaching, and employee engagement15% -Collaborate with other internal functions to effectively oversee and manage the Customer Issue Resolution Process within the Customer Satisfaction Team.10% - Validate and analyze process driven measurements, determining root cause and corrective action for the Customer Satisfaction Function.Relocation will not be provided for this position.

Job Title: Customer Service Manager - MediMart - Golden Valley, MN Company: McKesson - Empowering Healthcare Location: Golden Valley, MN Description: Create medical supply solutions so well thought out, they give our customers time to focus on what matters - their patients. At McKesson Medical-Surgical, you have the power to integrate customized supply management solutions that enable healthcare professionals to deliver exceptional care. Solutions that optimize supply purchasing and materials management. Giving doctors more time to manage lives, instead of supplies. Join our supportive, collaborative team and make a real difference in your future. That's the power to build your future. Position Description Responsible for providing pre-sales and post-sales service to customers. Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Processes customer returns and exchanges. Expedites service and repairs. Provides special pricing for non-standard items. Minimum Requirements 2+ years customer service experience and demonstrated leadership skills. Medicare experience strongly preferred. Additional Knowledge & Skills Two years supervisory experience in a customer service environment. Medicare experience strongly preferred. Education 2-year degree in business or related field or equivalent experience Company Statement McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Agency Statement No agencies please.

Job Title: Customer Service Call Center Managers Company: Uline Location: Minneapolis, MN Description: Customer Service Call Center ManagersUline, a leading distributor of packaging and industrial supplies, currently seeks Customer Service Call Center Managers due to tremendous growth at their Eagan, Minnesota (MN) distribution center, located 15 minutes south of Saint Paul and 25 minutes southeast of Minneapolis. Come Grow Along with Uline: Open positions due to our consistent growth & expansion.Continuous expansion offers opportunities for career advancement.Excellent pay & benefits – 3 bonus programs for every employee.POSITION RESPONSIBILITIES / REQUIREMENTS: "Hands–on” involvement in all aspects of Customer Service (CS calls, CS helpline, Training) Manage a 35 seat call center in a fast – paced environmentHandle daily supervision & coaching of our MN Customer Service team Monitor, track and enforce departmental policies, procedures and goals Develop managerial & leadership skills of team leads and department supervisorsReview reports & take appropriate action Experience with process improvement audits Must be an active participant in a “hands-on” work environmentAbility to multi-taskStrong written & verbal communication & organizational skillsMust be able to type 30+ words per minuteAbility to travel to other branches 3-5 years Customer Service supervisory experience preferably in a call center environmentPlease visit www.uline.com/jobs for more information on our benefit package and open jobs.JOB FAIR: Click here for detailed information and directions.EOE m/f/d/v

Job Title: Customer Service Manager Trainee ( LINO LAKES_55014) Company: Schwan Food Company Location: Lino Lakes, MN Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: LINO LAKES State: MN Zip: 55110 Country: United States of America Job ID: schwanservice- Register to View _LINO%20LAKES_55014_Jan_22_2010__3%3a59PM Job Channel: USA-MN Customer Service Posted: 01/26/10

Job Title: Customer Service Manager 1 Company: McKesson Corporation Location: Golden Valley, MN Description: Create medical supply solutions so well thought out, they give our customers time to focus on what matters - their patients. At McKesson Medical-Surgical, you have the power to integrate customized supply management solutions that enable healthcare professionals to deliver exceptional care. Solutions that optimize supply purchasing and materials management. Giving doctors more time to manage lives, instead of supplies. Join our supportive, collaborative team and make a real difference in your future. That's the power to build your future. >Position Description >Responsible for providing pre-sales and post-sales service to customers.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting  to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.  Processes customer returns and exchanges. Expedites service and repairs.  Provides special pricing for non-standard items. >Minimum Requirements >2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience >Education >2-year degree in business or related field or equivalent experience >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.