Customer Service Manager Jobs in Michigan

Job Title: Customer Service Manager Trainee ( FREMONT_49412) Company: Schwan Food Company Location: Fremont, MI Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: FREMONT State: MI Zip: 49413 Country: United States of America Job ID: schwanservice- Register to View _FREMONT_49412_Jan_22_2010__3%3a58PM Job Channel: USA-MI Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( CHARLOTTE_48813) Company: Schwan Food Company Location: Charlotte, MI Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CHARLOTTE State: MI Zip: 48813 Country: United States of America Job ID: schwanservice- Register to View _CHARLOTTE_48813_Jan_22_2010__3%3a58PM Job Channel: USA-MI Customer Service Posted: 01/25/10

Job Title: Customer Service Supervisor Company: Location: Charlotte, MI Description: Assistance and oversight for Customer Care Protention Specialists (CCPSs), Telephony Specialists working in the customer service call center and/or network operations center. Call center employees are responsible for providing quality customer service and support to our customers and potential customers, including but not limited to: selling cable services; answering and resolving customer questions regarding services and billing; effectively troubleshooting customer cable television, high-speed data and VoIP phone-related problems; scheduling field technical visits to customer residences for installation and/or repair of services. The Customer Care Protention Supervisor monitors and measures key quality metrics associated with insuring quality and quantity of work performed as a team and on an individual basis; is responsible for the overall efficient operation and delivery of excellent customer care in the call center and must be familiar with all system procedures and practices. Responsible for monitoring and controlling workflow and ensuring departmental standards are achieved. Continuously implements sales and retention strategies to minimize subscriber loss and maximize up-selling possibilities. Ensure the facilitation of superior customer service through monitoring, agent training, follow-through, and incentives. Effectively recruits, interviews and recommends CCPS and Telephony candidates for hiring. Ensures that customer service call center standards are being met by: proper staff scheduling; monitoring of staff activity for quality and quantity standards, and assisting in taking customer calls when necessary. Must perform all duties and responsibilities of those who report to this position. Handles escalated customer concerns efficiently and effectively. Completes and handles resolution tickets related to customer service or scheduling issues and insures resolution of concerns. Monitors and evaluates key department and individual performance metrics including, but not limited to: sales quality and quantity; telephone logon time; work order quality; speed to answer; on-hold time; percent busy signal; call abandonment rate and phone call quality. Responsible for interpreting report data and developing plans and processes to maintain or improve performance levels reflected within reports. Assists in staff development through training, counseling and establishment and monitoring of staff and individual goals. Assists in the development and delivery of timely performance evaluations to call center employees. Assists in the preparation and delivery of personnel actions following established progressive disciplinary action. Resolves staff questions and concerns in a timely manner. Makes decisions regarding the resolution of all customer situations. Answers customer questions of a complex nature, pertaining to scheduling concerns, service related problems, high-speed data problems, video and digital related problems and VoIP phone related concerns referred by CCPS and Telephony personnel. Responsible for communicating with outside vendors to ensure services provided meet established expectations. Assists in the development and compliance of various policies and procedures. Responsible for reviewing payroll timesheets and incentives for accuracy and monitoring and calculating results for the monthly Performance Based Compensation (PBC) incentive following all established guidelines. Maintain positive and constructive relations with other departments to accomplish the common goal of providing excellent customer service in a team-building atmosphere. Communicate proper procedures in all aspects of the job. Ensuring that all customer contact personnel are aware of outage situations and field maintenance being performed affecting customer?s cable service.

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Monroe, MI Description: GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments.df-lj

Job Title: Customer Service Manager Trainee ( BYRON CENTER_49315) Company: Schwan Food Company Location: Byron Center, MI Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: BYRON CENTER State: MI Zip: 49315 Country: United States of America Job ID: schwanservice- Register to View _BYRON%20CENTER_49315_Jan_22_2010__3%3a59PM Job Channel: USA-MI Customer Service Posted: 01/25/10

Job Title: Phone Room/Call Center Manager Company: Location: Brighton, MI Description: US-MI- Brighton ? Job Description Status: Full Time Employee Candidates: MUST have previous call center experience Job Location: Brighton, MI. A successful Manager understands that they create their own destiny and cause their own outcome. Accepting responsibility is the attitude that empowers a Mgr. Objective: The objective of a Manager is to lead their staff and maintain a positive and professional attitude and image by? 1.Supporting and respecting other team members and employees. 2.Wearing appropriate dress attire and speaking in a professional manner. 3.Offer open communication with employees concerning plans of action, results and or needs to achieve their goals. 4.Being open minded and respectful of other?s suggestions and opinions. 5.Recommend strategies for development of associate staff and progress. 6.Carefully track results and ratios, compare to established standards, and constantly strive for improvement. 7.Participate in an ongoing program of personal and professional development, with specific emphasis on goal setting and goal measurement activities. 8.Maintain group standards regarding quality and quantity of leads generated. 9.Conduct weekly meetings with staff. 10.Enforce discipline & accountability. ESSENTIAL JOB FUNCTIONS -Develop and maintain a full staff, place ads, develop referrals, and interview prospects. -Maintain full records of ads placed, responses, and results. -Attract and retain competent, well dressed, career oriented Lead Generators and Marketing Associates under current compensation program that have telemarketing experience. -Responsible for the training of both Leads Generators and Marketing Associates. -Execute following up training with Associate staff. -Develop incentive programs for Associate staff. -Responsible for scheduling and settling issues with associate staff -Develop Lead Generators to promotion level of a Marketing Associate. -Develop Marketing Associates to promotion of a possible Marketing Director. -Responsible for ongoing organization and development of a training manual for your area of responsibility submitted to the Leadership team quarterly for review of improvements -Responsible for generation of 140 traditional & 200 key leads weekly from the marketing staff. -Weekly maintenance of computer files --Convert to unused at beginning of every month --OI transfer daily to the appropriate files --Load new National Home Owner (NHO) and New Phone Hookup (NPH) files on a timely manner. --Interact with ETS to solve and problems or maintenance issues. --Transfer of all inventory to proper staff members --Monitor Mail-Out program for marketing staff --Print Leads out daily SKILLS, TRAITS, AND ABILITIES -Ability and desire to learn -Be able to work with Microsoft Word, Excel, and Outlook -Positive Outlook oHistory indicates Marketing Mgrs most often achieve what they expect. A positive outlook is a dependable forecast of performance. -Communication Skills --Everyday, Marketing mgrs, communicate with many people. Success requires communication skills and a genuine affection for interacting with people. -Discipline --Excellent results are often caused by strong desire, coupled with the discipline to do whatever it takes to attain the objective that has been set. -Integrity --When a prospect becomes a member, they have demonstrated a large degree of trust in DirectBuy and each individual involved in the process. This trust is earned by honesty, which is a job requirement. Note this is a second shift position. You must be able to work afternoons and evenings otherwise DO NOT APPLY CONTACT INFORMATION: Jeffrey L Mauck, Owner Direct Buy of Brighton 5454 Eagle Center Dr. Brighton, MI , 48116 Register to View x102

Job Title: Customer Service Manager-FT-LANSING Company: Fifth Third Bank Location: Okemos, MI Description: GENERAL FUNCTION: Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public. Function in a Senior Customer Service Representative capacity performing the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: Perform daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled. Handle various branch tasks daily, in addition to customer activity, such as, balance and monitor cash items, credit holdover accounts, prepare statement of condition, order and prepare cash shipments and prepare collection items. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base. Consistently meet or exceed sales goals as set by banking center management for an advanced level of CSR. Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs. Initiate sales and be capable of effectively cross-selling bank products and services to customers, so that personal and bank goals are consistently met and/or exceeded. Handle complex customer problems with professionalism. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a position of trust and responsibility by keeping all customer business confidential. Assist as needed in the opening of new accounts and Safe Deposit Boxes. Perform in the role of training and development personnel for new CSR's and /or existing CSR's as needed; help to identify any other CSR's who are capable of training new staff members. As, Lead, monitor the operation behind the CSR line; delegate work and take issues to management as needed. As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and banking center procedures; assist management in keeping CSR's up-to-date as requested. Lead and motivate CSR team in sales efforts towards reaching banking center goals. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Call Center Manager Company: Company Confidential Location: Lansing, MI Description: *_Call Center Manager_****As a leader in the development of Metal Roofs, Solar Roofing Technologies, and a company poised for unparalleled growth, we are looking for a Call Center manager with a history of earning $100,000 or more. The successful candidate will be proficient in building and managing an inbound and out bound call center.** **Fueled by large Government and Utility Company Rebates, Solar Energy is the fastest growing segment in Home Improvements.  We have developed a unique process for the installation of Solar Roofs.  If you want to be part of 21^st Century technology and experience unlimited growth, regardless of the current economic climate we need to talk. ** **We provide:HIGH LEVEL COMPENSATION**PERFORMANCE BONUS**HEALTH INSURANCERETIREMENTPAID VACATION**OPPORTUNITY FOR GROWTH**RELOCATION REIMBURSEMENT**If you are looking for a place to grow and feelappreciated we need to share a cup of coffee. Please e-mail a cover letter explaining why you would be an excellent choice and a copy of your resume to Register to View mailto: Register to View *

Job Title: Customer Service Manager- Belleville Company: Fifth Third Bank Location: Belleville, MI Description: For the sixth year in a row, Fifth Third Bank has been named one of Metro Detroit's "101 Best & Brightest Companies to Work For".Must be available to work a flexible schedule within our hours of operation, M-F 9-6 and Sat 9-2.GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Center Customer Service Coord Company: FedEx Location: Taylor, MI Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44502JobTitle: Center Customer Service Coord